1584 Application Support Jobs - Page 34

Job Title: Executive/Sr Executive Job Grade (refer to JE) G12A/G11B Function: IT Location: Baroda Areas Of Responsibility List of Responsibilities / Job function: To work as per cGMP and ensure its compliance as per current guideline and SOPs. Instrument application support with help of respective system vendors. To ensure the Laboratory Software are validated as per defined Global Procedures. To perform the assigned activities in the role of Technical Owner/System Administrator, and also performs software validation of new/existing instruments in laboratory in the role of Technical Owner and System Administrator as per requirement. Responsible for User Creation\ Modification \Deactivation\ Reactivation in Lab system as per UAM. Responsible for Preparing Active user list & periodic user access review of computerized system. To maintain and secure 21 CFR part 11 compliance of Software / instrument / Equipment available in laboratory. Responsible to take training before execution of allotted work & maintaining the training file. Responsible for securing the Login/ Passwords as Administrator of software/ instrument/ Equipment available in Labs. Responsible to follow Quality Management Document procedure. Time synchronization of standalone balances Project Backup & Restoration activities for software s in Lab systems. Responsible for execution of Installation, qualification and validation of systems. Responsibility to Support user for application related issue with the help of vendor. Responsible to inform reporting authority for any non-compliance/event occur during execution of GMP activities. Responsible to escalate quality related issues to management and resources requirement. Responsible as Administrative rights holder for Software/instrument/Equipment available in CAL, ADD, ADD-Development & PE Laboratory. To prepare and implement the CS\CSAP related to system control policy & user management for Laboratory Software. Support to Audit trail review activity for all GxP systems Support to perform Periodic User access review and Privileges verification for GxP systems Responsible for project creation\lockelock and unlock in respective application e. g. Empower, Chromeleon, Mass lynx, Lab Solution, XRD, Spectrum, POL, tem etc. Coordinate with Site QA IT and CQ IT for compliance of computer system quality management as per GSOPs. Remote Application support as and when required. Other job responsibilities assigned by reporting authority. Responsible for ADD-IT Department for Log book Issuance as per requirement. Travel Estimate Job Scope Job Requirements Educational Qualification Degree in Electronics & Communication Engineering Experience 6+ Skill (Functional & Behavioural): Technical & Conceptual skill Creativity and Innovation Basic knowledge of MS office (Word, Excel & Power point) Behavioral Competencies / Soft Skills: Effective communication skill Flexibility Empathetic, Integrity & Time management Listening skills Learning from other The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

Key Responsibilities - Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolve at first contact by providing a high level of customer service. Responsible and accountable for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used. Interact with users to resolve IT related issues and provide IT Support in a timely manner in line with company SLA s. Provide end-user IT support for internal RWS employees, ensuring that the end-to end customer experience is positive, consistent, and high quality. Manage Service Centre tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, or MS TEAMS. Performing basic and intermediate level technical troubleshooting for issues/problems as per the scope defined. Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required. Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 1st Level), within agreed time limits. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Provide support for Windows operating system and software installations and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage and backup technologies. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high priority calls to meet operational requirements. The types of support provided will include the use of remote-control software and email or phone call or chat support to RWS s pan Global user base. Responsible for the management of all issues assigned to them through the Service Centre incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards, and collate and submit asset information as required. Gathering and documenting as much information as possible for the escalation teams to perform advanced investigation on the issue. Collaborate with other Global IT teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience - Bachelor s degree in science or computers 2-3 years experience within an IT support environment At least 1year experience of working as Citrix support. The ideal candidate should possess the working knowledge and hands-on experience on the following technical areas: Windows Server 2008/2012/2016 Citrix Microsoft Office, Active directory Microsoft Office 365 Admin experience Windows Desktop 10 Microsoft Exchange Basic Networking protocols TCP/IP Basic understanding of Citrix and remote workspace solutions Antivirus technologies Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN Expertise across multiple ITSM toolsets Proven expertise in reducing call volumes through trending and service improvement. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English) Excellent email/telephone manner and good interpersonal skills PC literate with working knowledge of using Email and Microsoft packages. Willingness to work in shift-based schedule. Desirable - Foundation Certificate in ITIL Logical and methodical approach to working. Knowledge of Mac OSX Knowledge of ITIL Knowledge of scripting in PowerShell, batch files or VBScripts, Virtualization (Hyper-V, VMware) Personal Aspects - Customer-focused approach to dealing with service and incident requests. Ability to work effectively with various types of end-users. Ability to work under pressure efficiently. Ability to multi-task, prioritize and manage workload. Self-motivated and self-reliant with the ability to work independently. Excellent attention to detail and be pro-active, hardworking, and patient. Ability to excel both independently as well as part of a team. Professional punctual, reliable, trustworthy, inspires confidence. Applicants should have willingness toward self-improvement and continuous learning.

Job Description The Software Engineer will be an integral member of Integrichain C&P Savior s team. The successful candidate will be responsible for providing application support and resolving issues related to our enterprise-level applications. This role involves collaborating with cross-functional teams, troubleshooting technical problems, and ensuring the optimal performance of critical applications. Responsibilities Design, develop, and maintain software application fixes and solutions within Savior s team, ensuring the optimal performance of critical applications. Write clean, scalable, and efficient code. Collaborate with cross-functional teams to understand project requirements and specifications. Implement software solutions using programming languages such as, Python, Flask, Angular, PostgreSQL, SQLAlchemy and Angular. Conduct unit testing and debugging to ensure software functionality. Collaborate with Quality Assurance teams to identify and fix software defects. Create and maintain technical documentation for software projects. Document code changes, enhancements, and new features. Use version control systems (Git) to manage and track code changes. Participate in code reviews to ensure code quality, consistency, and best practices. Work as part of an agile development team to deliver software increments. Open to learn from each other in the team and each day-to-day experience. Professional Approach Ready to work in flexible working hours as per the need Good communication skills (written, verbal, listening, and articulation) Qualifications Requirements Bachelor s degree in computer science, Software Engineering, or a related field. Proven experience as a Software Engineer or in a similar rol

Tech Mahindra Ltd. is looking for GSD - 002-Service Desk Analyst to join our dynamic team and embark on a rewarding career journey. A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users. The job responsibilities of a Service Desk Analyst may include : 1. Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system. 2. Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed. 3. Performing remote diagnostic tests and providing guidance on how to fix common technical problems. 4. Documenting troubleshooting steps, incident details, and resolutions in a helpdesk ticketing system. 5. Installing, configuring, and maintaining hardware and software applications for end-users. 6. Identifying and communicating trends in support requests to help improve the efficiency and effectiveness of the helpdesk function.

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. . Its why were so driven to connect passion with purpose. Our teams experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Duties (including, but not limited to) To work as part of a busy Application Support Team (Internal & Client Facing) dealing with Tier 2 and above activities. Act as Functional consultant for implementation/migration of ERP systems such as Workday, SAP and other platforms. Act as critical Project Resource for Implementation Projects. Support, Prioritising, Analysing and Resolving of development incidents to resolution. Extensive Data Analysis in MS Excel for validation of system data for migration purposes. Ensure compliance with all documented procedures. Escalation of faults/bugs/changes to development or management teams. Understanding of the importance of SLAs for the customer communities. Act as the dedicated point of contact for Application Software troubleshooting. Ensure ongoing system performance and stability. Monitor any allocated procedures, review, and update, as necessary. Identify and produce new procedures as appropriate. Create and maintain comprehensive documentation of implemented configurations, processes and best practices for future reference and knowledge sharing. Identify resolutions for issues in the first instance. Escalate issues to development or third-party vendor, as required. Perform various JIRA housekeeping activities like defining releases, ensuring JIRA reflects true status of activities. Be able to work flexible working hours, including shift working and weekends, as and when there is a business requirement. Get involved in any other new or transitioned business activities as required by the management. Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective Requirements / Skills An IT Graduate or any Graduate with proven experience as a Functional Consultant in a core IT domain. Minimum 8+ years of experience in Application Support, Application Management or Application Implementation. Proficiency in Microsoft Excel at an intermediate level or higher is essential. Excellent command of both verbal and written English communication. Excellent communication skills in dealing with global customers (Internal & External) Excellent skills to lead business calls, including the ability to discuss system architecture, troubleshoot issues in real time, and communicate concepts clearly to both technical and non-technical stakeholders. Strong analytical and logical reasoning abilities. Ability to quickly learn new applications and technologies. Ability to prioritise tasks and time management skills. Analytical bend of mind to understand and resolve business requirements. An adaptable attitude, wanting to provide a good service. High stress tolerance and strong self-motivation. Excellent interpersonal and team collaboration skills. Knowledge of fundamental accounting concepts would be considered an added advantage. Experience Excellent knowledge in Microsoft Excel, Word, PowerPoint is a must. Work knowledge on any Financial Management (Projects, Contracts, Customers, Accounts Payable/Receivable, Banking), Spend Management and Time Tracking Management ERP systems, preferably Workday/SAP ERP. Work knowledge on any modules of SAP/Workday Financials, Salesforce, CPQ, Power BI. Work experience in creating reports in applications. Proficient in JIRA, ServiceNow (SNOW), or similar ticketing systems. Work Experience in Data Migration and Implementation activities. Hands-on experience in application testing, including Regression, QA, and UAT. Previous experience in a Data Analysis OR Implementation role.

Hi, PFB Job Details: Shift Timings : EST timings(Flexible) Work Mode - WFO(5 Days) PFB JD: Advanced Software Support Engineer Job DescriptionThe Advanced Software Support Engineer is a focal point within the Company's software organization for customer support activities related to the Matrix Select software system. Specifically, in this role, the individual(s) will provide remote and field support to Company's customers and operations teams for the installation and configuration of the system. The Advanced Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation environments of our customers. The team will also develop and maintain support driven applications for use in those same environments.Skills and Experience required: NET debugging experience Checking logs on both Linux and Windows Managing escalation calls and performing root cause analysis from logs Must-have skills: Basics of Linux Kubernetes (kubectl commands) At least one monitoring tool SQL basics Good-to-have skills: Git Ansible basics Understanding of messaging queues About Nsight: Our Leadership team of Top Tier Consultants have over a decade of Big 4 consulting experience in providing SAP, Oracle, Microsoft, and Mobility Project leadership from Conceptualization to Implementation and have managed implementation teams of mid-size to large-size scales. We have invested in our methodology and reusable models, and templates related to IT Architecture and Design Services. Many our practitioners have been speakers and SME (subject matter experts) at several user conferences. Our Practitioners have an average consulting experience of ten years and have diverse knowledge in a wide spectrum of industries and understand the markets in which our clients do business. Our consultants stay current with emerging technologies and have the business and technical experience to enable clients align their business and IT strategies. The Nsight team has a proven track record to deliver projects on time and within budget. Our consultants are well versed in different methodologies, processes, and tools. We deliver a great quality of work and provide a positive experience to clients with a sense of trust and comfort. https://www.nsight-inc.com/life-at-nsight/ https://www.nsight-inc.com/about/ https://www.linkedin.com/company/nsight-inc/ https://www.linkedin.com/pulse/unlocking-rapid-growth-decoding-dna-nsight-inc-other-fast-growing https://www.linkedin.com/pulse/from-colleagues-cohesion-building-strong-internal-community-c-/

Job Title: Business Analyst L1 Support & Client Solutions , Controls Management India Short Description Controls Management Support Services Operations delivers daily operational support focused on data control, user reporting, application-related issues, and ad-hoc incident tracking and analysis Posting Description The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. The Controls Room serves as a firmwide reporting utility, offering standardized control-related data for faster, more efficient, and accurate reporting. It acts as an information warehouse with capabilities for reporting, visualizations, and analytics. The primary objective is to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firmwide information, and generating business risk insights. The Controls Room comprises several functional units, including the Data Management & Operations team, Analytics, Reporting, and the Project Management Office. Job Responsibilities: Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc. Monitor the support tools and mailbox for user tickets/issues. Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required. Provide technology troubleshooting support on basic user issues and system issues such as data problems. Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge. Coordinate Access Administration and support Recertification for supported applications. Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable. Be part of existing projects and participate in new projects. Provide application testing/validation support on an as needed basis. Required qualifications, capabilities, and skills: Experience: 3 years of relevant experience in a similar role. Risk Management Expertise: Solid understanding of risk management and control principles. Communication Skills: Excellent written and verbal communication abilities. Customer Service Orientation: A strong focus on delivering exceptional customer service. Technical and Business Acumen: Ability to effectively communicate with both technical and business partners, adapting language to suit the audience. Organizational Skills: Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results. Professionalism and Motivation: High level of professionalism, self-motivation, and a strong sense of urgency.

The SRE is a global team that provides technical support across the suite of products. The team works closely with a highly competent Technical Operation Centre (TOC), Development and Infrastructure teams to deliver proactive tasks to improve the supportability of our platforms. Our work helps to ensure that the company provides a high-quality service and maintains client satisfaction. We are seeking a Site Reliability Engineer professional to join the SRE Team. The role will be specialized into the designated platforms provisioning 2nd line technical support to TOC as well as integration support for our Trade Processing applications. This person will report directly to the regional SRE manager and work closely with an experienced global team to contribute to the quality of our support. It's an excellent opportunity to be part of an agile team based out of India, collaborating with colleagues across multiple regions globally, with a strong focus on delivering value through self-service. Responsibilities: Lead Capacity Management, Operational Support Design, Audit Preparation, Incident Escalation, Problem Management Engagement, DR Design and Execution and ad hoc High Profile Client Engagement for your designated platform(s) in our full suite of OTC Derivative products and FX for post-trade confirmation processing. Liaising with other teams across Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery. Working closely with Development and Infrastructure team, to understand and ensure supportability of platforms and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling, identifying and communicating technical resolutions in English. Your Profile 6-8years experience of roles like Site Reliability Engineer / Application Support with Project Management tasks. Experience or having high motivation in managing the capacity, performance throughput and EOS/EOL of platform from infrastructure to software. Experience in troubleshooting of issues, defining supportability, soaking in software development life cycle SDLC process streamlining application delivery from Dev/QA to UAT/Production Good understanding of Site Reliable Engineer as well as Application Support processes, supporting of incidents and execute/design disaster recovery Strong ability to understand application architecture, able to effectively navigate to the problem area, and identify proactive measures around resiliency, recovery design. Ability to apply analytical methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting and analysing best approach. Ability to understand business workflow and tie to technical implementation. Experience in reading and tracing Java, C++, Python and/or scripting languages Experience of databases including SQL scripting, preferably but not limited to Oracle. Understanding of networking principles, its practical uses and basic troubleshooting. Possess the understanding of Cloud (AWS, GCP or Azure), PAAS and implementation with Kubernetes, OpenShift, Windows and Linux. Good understanding of messaging platforms and protocols like XML, XSLT, IBM MQ, AMQ etc Knowledge of financial messaging protocols like FIX, FPmL, TOF etc. Experience security protocols related to connectivity encryption utilizing SSL and TLS Good to Have: Prior experience in Finance / OTC Derivative and FX trade processing Have experience of working in the Finance Industry Awareness of Derivatives products and post trade processing (desirable)

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Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. About Applied Materials Applied Materials, Inc. (NasdaqAMAT) is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future. Applied Materials India is looking for a Manager to lead Application Team for Process Diagnostics and Control (PDC) Metrology product. Our PDC products comprise advanced imaging hardware- Deep UV Imaging, Scanning Electron Microscopy, and cutting-edge software to detect, measure and classify nanometer size defects from semiconductor fabrication process steps. Job Duties and Responsibilities: Builds and drives a highly professional team of Application Engineers Responsible for ensuring all team members are up to date with required training, and Technical Development of engineers Ensures correct assignment of engineers to customer and project, and extensive on-site support towards a successful product evaluation, multi-tool ramp and customer satisfaction Delivers hands-on technical training and presentations to local team and customer Qualifications and Skills: Masters in Material Science/Electronics/Physics/Instrumentation Engg with 10+ years of work experience Must have been in a people management role since at least last 3 years managing more than 10 headcounts in a dynamic environmentbuilding high performance team, career development Onsite customer support experience in Semiconductor domain Open to 25% travel to leading semiconductor chip manufacturing fabs overseas Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

locationsBangalore - Carinaposted onPosted 30+ Days Ago job requisition idR-046761 About the job: The Senior Technical Support Specialist Red Hat Online Learning is responsible for managing and resolving a wide range of technical and customer service issues related to the Red Hat Online Learning system. This role involves supporting students, collaborating with global technical teams, and ensuring the quality and accessibility of cloud labs to all learners across globe. Additionally, the role includes mentoring junior associates and contributing to process improvements. What will you do: Provide technical assistance via service requests and live chat for students using Red Hat Online Learning. Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues. Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries. Perform quality assurance testing on lab content produced by the Red Hat Training team. Research and resolve customer issues using a broad understanding of Red Hat systems and technologies. Create virtual training environments and provide real-time support for instructors via live chat. Maintain and create documentation for internal teams and customer-facing resources. Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices. What will you bring: Bachelors degree or equivalent experience in the enterprise IT industry. Excellent written and verbal English communication skills. Strong customer service skills with prior experience in a customer-focused role. Ability to work across multiple time zones in a 24x7 environment. Proficiency in Linux command-line operations. Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) certification. Experience with shell scripting is an advantage. Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices. Experience in creating and maintaining technical documentation. About Red Hat is the worlds leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Application Support Analyst - Lead LocationPune Experience6 - 10 years Department:IT Employment TypeFull time Role purpose The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support across several applications in APEX Group. Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Provide input and support to project related tasks such as new application implementations, new application upgrades and releases. Follow the IT change management process when performing any changes in both PROD and NON-PROD environments. Develop and provide effective dashboards and regular reports to support leadership and project teams. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Provide response and deliverables related to audit and compliance requests. Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Efficiently managing code migration across various environments only to ensure synchronized and continued functionality. Documenting processes proficiently and continuously monitoring the application performance metrics. Keep an updated record of configuration changes while scheduling the updates of applications. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Experience with fund administration and finance applications. Experience in supporting core line business applications. Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding Understanding on Azure cloud Understanding on Client Server Architecture Strong verbal and written communication skills and ability to present in a clear and concise manner. Experience with Azure desirable. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work

Career Category Information Systems Job Description What you will do We are seeking a highly skilled Associate IS Bus Sys Analyst to join our team. You will be responsible for designing, developing, and maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. Roles Responsibilities: Maintain existing code and configuration: Support and maintain SaaS applications Development Deployment: Develop, test, and deploy code based on designs created with the guidance of senior team members. Implement solutions following standard methodologies for code structure and efficiency. Documentation: Generate clear and concise code documentation for new and existing features to ensure smooth handovers and easy future reference. Collaborative Design: Work closely with team members and collaborators to understand project requirements and translate them into functional technical designs. Code Reviews Quality Assurance: Participate in peer code reviews, providing feedback on adherence to standard methodologies, and ensuring high code quality and maintainability. Testing Debugging: Assist in writing unit and integration tests to validate new features and functionalities. Support fix and debugging efforts for existing systems to resolve bugs and performance issues. Perform application support and administration tasks such as periodic review, manage incident response and resolution, and security reviews. Continuous Learning: Stay up-to-date with the newest technologies and standard methodologies, with a focus on expanding knowledge in cloud services, automation, and secure software development. What we expect of you Must-Have Skills: Solid technical background, including understanding software development processes, databases, and cloud-based systems. Experience configuring SaaS applications (such as Veeva). Experience working with databases (SQL/NoSQL). Strong foundational knowledge of testing methodologies. Good-to-Have Skills: Understanding of Veeva Quality Vault/ALM/KNEAT. Curiosity of modern technology domain and learning agility Experience with the following technologies: Veeva Vault, MuleSoft, AWS (Amazon Web Services) Services (DynamoDB, EC2, S3, etc. ), Application Programming Interface (API) integration and Structured Query Language (SQL) will be a big plus. Superb communication skills, with the ability to convey complex technical concepts. Qualification: Bachelors Degree and 1 to 3 years of experience in software development processes, databases, and cloud-based systems Diploma and 4 to 7 years of experience in software development processes, databases, and cloud-based systems .

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000 experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! REQUIREMENTS: • 5+ years of experience in L2 application support in enterprise environments. • Hands-on experience with incident management, root cause analysis (RCA), and coordination with L3 teams. • Proficiency in troubleshooting Java-based applications (Spring/REST APIs), Angular, Oracle, and MongoDB. • Ability to read and analyze logs to identify failure points and provide timely resolutions. • Familiarity with middleware technologies like JSP, JSF, and basic Salesforce support. • Exposure to Mainframe environments (integration-level monitoring) is a plus. • Understanding of ITIL processes, especially Incident, Problem, and Change Management. • Experience with job scheduling tools and log monitoring systems. • ITIL Foundation certification is preferred. • Strong communication and collaboration skills to interface with L1 teams, developers, and vendors. RESPONSIBILITIES: • Provide L2 support for critical applications spanning modern and legacy technologies. • Perform in-depth issue analysis, reproduce bugs, and liaise with L3 or vendor teams for permanent fixes. • Monitor application jobs, alerts, and system health, initiating prompt corrective actions when required. • Support configuration changes, releases, and validation activities across environments. • Escalate unresolved issues to L3 with detailed technical analysis and documentation. • Develop and maintain runbooks, knowledge base articles, and support documentation. • Participate in 24x7 support rotation as needed for production environments. • Assist with deployment verification and environment setup coordination. • Ensure timely resolution and SLA adherence for support tickets. • Foster knowledge sharing within the support team and conduct KT sessions when required.

The time for our sector is now, and we therefore are looking for Technical Support Manager to join our team. If you are ready for a challenge, and are passionate about what you do, then we want to hear from you. Years of Experience : 12 - 18 years of International Technical Support Voice Experience Required Skills: The candidate should have the below skill sets, Have excellent communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Good customer service skills Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important Have a logical approach to problem solving look for the simplest / most elegant solution to a problem Should be flexible with Rotational Shifts & rotational week offs Responsibilities: 1. Team Leadership: Lead and supervise a voice technical support team, ensuring effective communication and collaboration. Foster a customer-focused and service-oriented culture within the team. 2. Call Center Operations: Oversee the day-to-day operations of the voice support call center. Monitor call queues, agent performance, and service levels to meet or exceed set targets. 3. Training and Development: Conduct ongoing training sessions for voice support representatives to enhance their technical skills and customer service abilities. Ensure that team members are well-versed in product knowledge and troubleshooting techniques. 4. Quality Assurance: Implement quality assurance programs for voice support interactions to maintain high standards of service. Regularly review and assess recorded calls for accuracy, professionalism, and adherence to established procedures. 5. Performance Metrics: Set and track key performance indicators (KPIs) related to voice support, such as average handling time, first-call resolution, and customer satisfaction scores. 6. Customer Escalations: Handle escalated customer issues that require managerial intervention. Work closely with the team to address complex technical problems and ensure timely resolution. 7. Technology Management: Ensure that the voice support team has access to the necessary technology and tools to provide efficient assistance. Stay updated on advancements in voice support technologies and implement relevant solutions. 8. Documentation: Oversee the creation and maintenance of documentation for voice support processes, procedures, and frequently asked questions. 9. Shift and Schedule Management: Develop and manage schedules to ensure adequate coverage for voice support during business hours. Address staffing needs during peak call times or special circumstances. 10. Continuous Improvement: Identify areas for improvement in voice support processes and implement changes to enhance efficiency. Solicit feedback from customers and team members to drive continuous improvement initiatives. 11. Emergency Response: Develop and implement contingency plans for handling spikes in call volume, technical emergencies, or major incidents affecting voice support. Lead the team in responding promptly to critical issues. 12. Compliance and Security: Ensure that the voice support team adheres to compliance and security guidelines. Implement measures to protect sensitive customer information. 13. Cross-Functional Collaboration: Work closely with other departments, such as product development, to adda

About the Role: As a TechOps Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Key Responsibilities • Deployment of new releases , environments for applications. • Responding to emails and incident tickets, maintaining issue ownership. • Build and maintain highly scalable, large scale deployments globally • Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity. • Practice sustainable incident response/management and blameless post-mortems. • Monitor and maintain production environment stability. • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs. • Coordinate with the Application Development Team to resolve issues on production. • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. • Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner. • Technical hands-on troubleshooting, including parsing logs and following stack traces. • Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources. • Identifying and documenting technical problems, ensuring timely resolution. • Prioritize workload, providing timely and accurate resolutions. • Should be highly collaborative with the team, and other stakeholders. Experience and Skills: • Self-motivated, ability to do multitasking efficiently. • Database queries execution experience in any of DB (MySQL,Postgres /Mongo) • Basic Linux OS knowledge • Hands-on experience on Shell/UNIX commands. • Experience in Monitoring tools like Grafana, Logging tool like ELK. • Rest API working experience to execute curl, Analysing request and response, HTTP codes etc. • Knowledge on Incidents and escalation practices. • Ability to troubleshoot issues and able to handle different types of customer inquiries. • Should have worked in incident management tools like service now.

Overview Role- Application Support Analyst-Servicenow Location- Chennai, Bangalore, Hyderabad & Coimbatore Annalect is currently looking for a highly motivated and dynamic individual to join our technology team as a Technology Operations Analyst. In this role, you will play a crucial part in User access management, New Client creation within Tool, as well as tracking their application usage and health. Your responsibilities will also include interacting with user and product owner teams. Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner. We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position. Responsibilities We are seeking a proactive and detail-oriented Application Support Analyst with 2–5 years of experience to join our team. The ideal candidate will have hands-on experience in ServiceNow, excellent communication skills, and a passion for resolving issues effectively. You will play a key role in supporting business applications, ensuring smooth operation, and collaborating with cross-functional teams. Key Responsibilities: Provide L1/L2 application support and resolve incidents/tickets within defined SLAs Work with ServiceNow for ticketing, tracking, and documentation Troubleshoot issues, perform root cause analysis, and implement resolutions Communicate effectively with internal users and technical teams Escalate issues to relevant teams and follow through to resolution Support application upgrades, patches, and configuration changes Document processes, FAQs, and known issues in a knowledge base. Work in rotational shifts (if applicable) and ensure 24/7 support coverage. Qualifications Required skills: 2–5 years of experience in Application Support or IT Support Strong experience using ServiceNow (ticketing, incident management, reporting) Excellent problem-solving and analytical skills Strong verbal and written communication skills Familiarity with ITIL processes Ability to prioritize and manage multiple tasks Basic understanding of databases, SQL, or scripting is a plus Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage

Job Title: Internal Sales Engineer Instrumentation Products Location: Chennai, Saligramam Department: Sales & Technical Support Reports To: Owner Employment Type: Full-time Job Summary: We are seeking an experienced Internal Sales Engineer with a strong background in Instrumentation Products such as ow meters, level. The ideal candidate will support the sales process by providing technical quotations, application support, and customer service from within the oice, acting as the vital link between external sales, customers, and the engineering team. Key Responsibilities: • Technical Sales Support: o Understand customer requirements and propose appropriate instrumentation solutions. o o Prepare and follow up on technical quotations and proposals. Assist external sales team with product selection, sizing, and application support. • Customer Interaction: o Handle inbound sales inquiries (calls, emails, chats) and provide prompt support. o o Maintain regular contact with existing clients and provide after-sales support. Support clients with documentation, compliance, and product certications when needed. • • Sales Coordination: o Coordinate with suppliers and internal departments to conrm delivery timelines and technical feasibility. o o Update and maintain CRM systems and sales databases. Follow up on quotations and convert inquiries into orders. Product Knowledge: o Maintain strong knowledge of instrumentation product lines and their applications. o Stay updated on industry trends, new product releases, and competitor activity. Required Skills and Qualications: • • Degree/Diploma in Instrumentation, Electronics, Electrical, or related engineering eld. 25 years of experience in internal/technical sales of industrial instrumentation products. • • • • Solid understanding of process control and measurement technologies. Excellent communication and interpersonal skills. Ability to read and interpret technical drawings, datasheets, and specications. Procient in MS Oice Suite; experience with ERP or CRM systems is a plus. Preferred Attributes: • Exposure to applications in industries such as water treatment, oil & gas, food & beverage, pharmaceuticals, or manufacturing. • Strong attention to detail and ability to handle multiple inquiries simultaneously. What We O¢er: • • • • Competitive salary and incentive structure Professional growth opportunities A collaborative and technically driven work environment Training and development on new technologies

Required skills: 2.5 years of experience in Application Support or IT Support Strong experience using ServiceNow (ticketing, incident management, reporting) Excellent problem-solving and analytical skills Strong verbal and written communication skills Familiarity with ITIL processes Ability to prioritize and manage multiple tasks Basic understanding of databases, SQL, or scripting is a plus Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demo??s testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: ServiceNow - Platform Core. Experience: 5-8 Years.

Role & responsibilities We are hiring for a Production Support role involving L2/L3 support, Java/.NET stack, Splunk monitoring, and SRE practices. 24/7 rotational shift mandatory. Interested candidates can share your resume to sarvani.j@ifinglobalgroup.com

6 months to 1 year in technical support Comfortable in rotational shifts- Night shifts / weekend support/ complimentary Exp: Technical support in marketo (product) If prior plus point If not then application support experience Troubleshooting , GD/ Technical/ Manager

We are looking for Mainframe L3 Application Support Engineer Company: AurumData Solutions Experience: 5-8 years Job Location: Hyderabad Job mode: Permanent Work Mode: Work From Office (WFO) Mandatory: Good communication skills in English Key skills: COBOL, DB2, VSAM, JCL, CICS, SQL, L3 support, Application Support Job Description. Min 5+years of experience in Mainframe technologies like Cobol, DB2, JCL, ISPF/ISPW etc.. Have experience with Application Support roles for legacy / Mainframe applications. Have advanced English communication skills; Be able to communicate with Stakeholders, Users and Work Team to better asses the problem and find solutions; Monitoring of Production systems and problems raised by users; Diagnose and resolve issues daily. Have ownership of the problems and work closely with users and team members; Create business and technical documentation. Work using ITIL and Agile best practices; Flexibility to work in rotational night shifts and rotational weekends. Required Skills: 4-6 years with COBOL Mainframe, DB2, JCL, VSAM, CICS. 2+ years with ISPW / ISPF, TOPAZ, AQT, Control-M and JSF; Experience with Dynatrace tool; Java skills will be a plus; Good to have Skills: SSIS, Cloud Platforms. Azure DevOps and Service Know platform; BIRT Report If you are interested, kindly share your updated CV's to Balaram@aurumdatasolutions.com Thanks & Regards, Balaram K Mobile: +91- 9000749410 / 9848771366 (Whatsapp) Balaram@aurumdatasolutions.com

Role & responsibilities : This position is responsible for achieving revenue growth of assigned Product line. Technical support to Sales/Customers. Competition mapping for different product lines of Phoenix contact in coordination with Sales team. Regular Follow-up with Sales team for business conversion. Product gap analysis to support business unit head for new product development. Product Presentation to Sales/Customer/Channel Partner. Inter-department coordination. Preferred candidate profile : Min Industry Experience: 3 yrs. Engg. Graduate only in Electrical/Electronics/instrumentation (Mechanical would be consider for this position) Exposure to Electronic / Electrical / Automation Industry Efficient technical skill in MS office, Office 365, & any other compatible program. Teamwork skills Solution-oriented approach Excellent Communication and facilitation skills Ability & willingness to meet the deadlines and defined goals Planning and execution skills Assertive & goal oriented Integrity Analytical Abilities & Creativity Personnel Competence: Knowledge of Basic Industrial Environment & technology Product Knowledge Commercial framework related to Sales and Marketing Execution ability for product strategy Ready for Domestic and International travelling Ready to relocate as per job requirement Special Requirements : Prior Experience in Product marketing will be added advantage

Key Responsibilities Lead the sustaining team for product maintenance and improvements Manage backlog prioritization for bug fixes and enhancements Lead Agile development team (daily scrums, bi-weekly sprints) Coordinate with Support teams to address customer issues and keep our customers happy Develop and execute maintenance release plans Ensure compliance with business processes and quality standards Manage testing and deployment of maintenance releases Provide transparent status reporting to management and stakeholders Coordinate with other cross-functional development teams Document and improve product processes and procedures Required Skills Profound experience as a Product Owner of a Scrum team and associated practices and methods Experience in application support and maintenance Excellent analytical, technical troubleshooting and problem-solving abilities Background in Software Development of Java / .NET Enterprise Applications, test automation and system/solution testing in different environments Solid IT background (Operating systems, Databases, Networks) Very good experience in DevSecOps practices Detail-oriented with excellent organizational skills Very good communication skills in multicultural environments Regards, Kajal Khatri Kajal@beanhr.com