1592 Application Support Jobs - Page 33

Primary Customer Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat and email support primarily. Empower customers to become proficient users through education and support. Document customer interactions in the ticket tracking system. Proactively follow up to ensure all issues are resolved to the customer's satisfaction. Key Responsibilities: Case Analysis and Critical Thinking: Develop comprehensive knowledge of client products, the ticketing and chat systems and as well other tools and systems required for the successful troubleshooting and resolution of customers technical issues Conduct thorough investigations to fully understand user issues, employing effective probing techniques. Problem Solving: Provide accurate information and solutions for client software products or services. Offer alternative solutions when necessary, guiding users through the resolution process. Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyze the problem. Post-Resolution Follow-Up: Ensure customer satisfaction by following up and updating customer status before case closure. Client and Operational Responsibilities: Coordinate with team leaders and managers for guidance on escalated cases. Follow team-internal and external processes and procedures. Record detailed events and problem resolutions in system logs. Forward customer feedback and suggestions to the appropriate internal team. Suggest improvements to processes and knowledge resources. Participate actively in team meetings and maintain effective communication with internal teams. Participate actively in up-skilling and training sessions

Job Purpose: The role of IT Support Analyst is to be responsible for 2nd Line Application Support activities. Providing advanced technical support for business-critical applications, ensuring that all incidents that have been escalated from the 1st Line Support teams, or have been raised directly into the 2nd Line queue are resolved promptly. This role acts as a key liaison between the technical teams and the business users, analysing complex issues, applying deep application knowledge and working with development and infrastructure teams, where needed, to maintain high system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities: Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems. Diagnose, troubleshoot, and resolve application issues, following agreed procedures. Escalate complex or unresolved incidents to appropriate teams or third-party vendor(s) adhering to agreed service level agreements (SLAs). Implement and manage application updates, ensuring security updates are applied promptly to mitigate vulnerabilities. Communicate effectively with end users, providing clear instructions and guidance on the use applications services. Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures. Conduct regular reviews of operational checks such as batch jobs to ensure they are operational. In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion. Assist in conducting root cause analysis and managing problems to prevent recurring issues. Required skills and experience: Essential Proven experience in IT Support Analyst role preferably in a medium to large organisation. Good overall understanding of ITIL framework and ITSM best practices. Good analytical and problem-solving skills. Good understanding of priorities versus business impact and Incident resolution within required set of SLAs. Documentation skills for creation of Runbook / Knowledge Articles, including the ability to produce from scratch. Desirable Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform. ITIL certification (Foundation level or above) Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms. Required Competencies: Very organised with good planning and coordination skills. Ability to interact and communicate well at all levels. Inquisitive mindset, not happy to accept the status quo . Ability to multi-task and remain calm under pressure. Collaborative team player who continually strives for improvement. Values We expect all colleagues at Rotork to role model our organisational values and associated behaviours. We value our customers We grow together We win as a team Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform. ITIL certification (Foundation level or above) Work with diverse technology stacks, including bridging the gap between legacy systems and modern platforms.

Internal Firm Services Industry/Sector Management Level Senior Associate & Summary . At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary Aura & A&C form part of a core suite of applications used by the Assurance Line of Service in each PwC network firm. The Business Applications Operations (BAO) team for Aura/A&C hosting & support service (including application upgrades) to a large number of territories around the world. A global engineer is responsible for the technical implementation of mission critical business applications for the Assurance practice encompassing a number of PwC networks firms within the Aura Global hosting service. Responsibilities including complex deployment projects, innovation, process improvements and incident resolution whilst offering business value with a focus on service quality and agility. The engineer must have a comprehensive understanding of Microsoft technologies and platforms such as Azure, Microsoft AKS and the user tools such as Rafaay. Extensive knowledge of SQL server, IIS, .NET Framework and MS Windows Applications, giving them the ability to fully understand the Aura & A&C architecture. They have an understanding of SQL server DBA role and are experienced in SQL server, writing queries from business reporting to application data fixes. They are a team player, able to interact, share, communicate and collaborate with members of the Aura Global team, technical and nontechnical and other Global Team such as the global development team, and territory IT as needed to overcome complexities, resolve issues and deliver a quality service. They have prior experience in the technical aspects of implementing and troubleshooting a mission critical application based on Microsoft technologies. This role is offering an exciting opportunity to be involved in the technical delivery process for a high profile and high priority Global IT service. The Aura Global Aura Technical engineer is a key member of the team and focused on the delivery of the Aura application and is expected to work to a high standard. They will implement changes in response to incidents / new business requirements (including new code releases from the development team). They will troubleshoot and resolve application performance bottlenecks. They have expertise and understanding of Microsoft products such as IIS, .NET Framework and MS Windows Applications and the ability to develop a subject matter expertise in the endtoend Aura application suite, its technical components, the interactions between components, and the underlying platforms & server environments. They have an understanding of SQL server and are expected to develop subject matter expertise in this Aura component. They will assist in build verification testing & QA They will contribute to the automation of windows tasks for application role out utilising windows scripting such as PowerShell, Asible and other technologies. They will have experience and knowledge into windows server systems ability in root cause analysis on production issues They will interact with Application Support teams and Major Incident Management, related operational teams and the development team to diagnose and resolve incidents affecting the Aura users and / or system operation. They will escalate incidents and work with relevant teams. They will provide subject expertise in Incident Management (as required) They will have the ability to document process such as FAQ s and SOP s and will maintain and update a central repository of information They will be able to execute routine tasks as per schedule such as application monitoring and execution of SOPs. Support the leadership team on the strategic direction of the Aura service / delivery programme Supporting the leadership with improvement plans that lay out what needs to be done in terms of people, processes and technology, so as to improve the holistic service in which we provide and deliver and agreeing how these plans will be implemented Proactively engage with business colleagues within participating member firms, sharing ideas, technical expertise and providing thought leadership around topics of strategic interest that add business and IT value. Working to follow the SUN support model establishing 24 hours coverage. Actively participate in groups and networks within Global IT surrounding technology topics and areas of interest. Actively participate in sharing and suggesting new ideas globally, collaborating with others and whilst promoting alignment opportunities. Share knowledge into the wider IT organisation. Mandatory skill sets Experience in the technical implementation and operation of mission critical IT services. Comprehensive understanding of Microsoft products such as SQL server, IIS, .NET Framework and MS Windows Applications. An understanding of SQL server Experience in SQL writing queries Experience in windows server systems and demonstrable history of root cause analysis on production issues Able to acquire a comprehensive understanding of a complex suite of IT applications / components. Able to work collaboratively with all members of the team in the delivery of the Aura Service. Good communication and interpersonal skills Excellent organisational skills Quality focused Calm under pressure Experience working in an ITILbased framework. Proficient in English Preferred skill sets SQL Server 2019 and above SQL Query / SSL SSRS .NET Framework Microsoft Azure Microsoft AKS Rafay / Containers/Microservers/ HashiCorp Ansible AWX VSTS DEVOPS pipeline deployments Linux (desirable) Scripting languages discipline powershell / Python or similar scripting Years of experience required 6+ yrs Education qualification B.Tech Education Degrees/Field of Study required Bachelor of Technology Degrees/Field of Study preferred Required Skills Structured Query Language (SQL) Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} Travel Requirements Government Clearance Required?

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member s contributions and offers a supportive environment for career development. Come, stay, and grow with us. Job Description Provide L1 , L2/L3 support for Azure-hosted applications and services. Monitor application health, performance, and availability using Azure Monitor , Log Analytics , and Application Insights . Troubleshoot incidents, perform root cause analysis, and implement permanent fixes. Manage incident, change, and problem management processes using ITIL practices. Implement and improve automation for routine tasks using PowerShell, Azure CLI, or other scripting tools. Ensure compliance with security and governance policies in Azure environments. Collaborate with development, infrastructure, and DevOps teams for seamless CI/CD deployments. Document knowledge articles, runbooks, and standard operating procedures. Participate in on-call rotations and provide 24x7 support as required. Assist in cost optimization and performance tuning of Azure resources. Qualifications Bachelors degree in Computer Science, Engineering, or related field. 6+ years of experience in application support and operations, with at least 3 years in Azure environments . Hands-on experience with Azure PaaS components (App Services, Azure Functions, Logic Apps, Azure SQL, Key Vault, Storage Accounts). Strong troubleshooting skills for cloud-native and hybrid application issues. Experience with Azure DevOps , GitHub Actions, or other CI/CD tools. Familiarity with ITIL frameworks and operational best practices. Strong communication skills and ability to work in cross-functional teams. Preferred Qualifications: Microsoft Certified: Azure Administrator Associate or higher (e.g., Solutions Architect). Experience with ServiceNow or other ITSM tools. Experience supporting multi-region or high availability Azure deployments. Knowledge of containerized applications (AKS, Docker).

Internal Firm Services Industry/Sector Management Level Associate & Summary . Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle. Member of L2 application support team responsible for resolving complex technical incidents and requests related to Workday integrations. Analyze and identify if root cause is data, configuration, or technical issue. Perform impact analysis, recommend solutions, implement changes for issues detected in Workday custom integrations. Identify possible performance improvements for Workday custom integrations. Recognize patterns/ reoccurrence of incidents and propose technical and process improvements to minimize volume/ magnitude of impact. Participate in ticket escalation meetings with L3 support to discuss investigation and solution strategies. Collaborate effectively with Workday support specialists across modules or business areas within the greater team and raise tickets to appropriate group when work is out of scope of Workday Technical Team& supported area or application. Mandatory skill sets Workday, HCM, Workday Business Process, workday Admin, Preferred skill sets Workday Business Process, reporting, troubleshooting Years of experience required 36 yrs Education qualification Bachelor of Engineering or equivalent Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Workday Software No

Job Title : Treasury Core Model (TCM) - Senior Application Support Location : Hyderabad About the job: We are seeking a highly skilled and experienced Treasury Senior Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution. The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program. The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company. Given the critical nature of Treasury operations, weve implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team. This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live. By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions. At Sanofi, we believe in continuous learning and development. In this role, youll have opportunities to stay at the cutting edge of SAP technologies and Treasury best practices, with potential for further certifications and professional growth. We encourage innovative thinking and welcome fresh ideas for process improvements and system optimizations. We offer a dynamic work environment where your contributions will have a direct impact on our financial operations. Youll be part of a team that values collaboration, innovation, and excellence. As you grow in this role, there are opportunities for career progression within Sanofis Treasury and IT functions. Main Responsibilities: Level 3 Support - Corrective maintenance : Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA. This may require coordination with ERP Application support team, Key Users, and any Third-Party providers. Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem. Open a Problem for repetitive incidents. Open SAP message when needed and follow-up with SAP. Code the resolution / permanent fix. Test and perform activities before the fix can be migrated to the production system. Assisting the Key users for performing User Acceptance Tests and providing how-to support to Key users when needed. Manage Transports orders and cutover activities. Close the Incident/Problem in the ticketing tool. Report on Incidents KPI s Scope Evolution : Be the first interface for the change requests flowing in from Treasury Key Users. Analyse the requests and provide a first point of view. Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change. Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams. Prepare and present position paper for Design Authority approval. Performing end Key user training and creating end user documentation, when needed. Manage Transport orders. Monitor and report on the status of approved Evolution Maintenance Business Value Projects : Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables. Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly. Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as owner of the topic. Manage post-refresh activities on maintenance track. Support Application DRP (Disaster Recovery) exercises. Key Interactions: Strong interactions and integration with AMS, Sanofi Digital support, Treasury Core Model Project team, Treasury Key Users (incident creators and key contacts within Business users), SAP (Support/ Solution Experts), external implementation partners, external banks, Swift network. About you: Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/she has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs. Education: Bachelors degree in Finance, Economics, or a related field. SAP FI/Treasury, S/4HANA certifications preferred. Treasury certification preferred is a plus Experience : Minimum 10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in project methodology. Experience in writing functional and technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms Soft & Technical Skills : Strong proficiency in MS Office suite. In-depth knowledge of Treasury processes and banking systems. Familiarity with SAP ABAP programming (desirable). Ability to drive, promote changes and coach peers. Exceptional analytical and problem-solving abilities. Strong customer orientation and communication skills. Ability to work effectively in a team environment. Adaptability to changing priorities and deadlines Languages: Fluent in English, any further language is a plus

Interniship(6 month-extendible) Assist in cybersecurity tasks & Implementations Shadow Salesforce implementation & configs Have fair knowledge of DS and Algo. Document meetings, research solution & prepare summaries Maintain confidentiality & adept

We are seeking two experienced Full Stack Support Engineers to join our Agile development team supporting a mission-critical application built on the .NET, React, and SQL Server stack. These roles are crucial to the smooth functioning and evolution of the platform, handling Tier 2 and Tier 3 support requests that go beyond routine fixes and include advanced debugging, performance tuning, feature enhancement, and architectural refactoring. Key Responsibilities: Handle Tier 2 and Tier 3 support tickets involving: oBug diagnosis and resolution oRefactoring existing features oPerformance optimization (backend, database, or frontend) oIntegrations with external systems or APIs Collaborate with Product Owners, QA, and DevOps to triage and resolve support issues Implement enhancements and small-to-medium new functionalities as part of the product backlog Write clean, maintainable, and testable code across the full stack (.NET backend, React frontend, SQL DB) Ensure code is well-covered by unit and integration tests Participate in daily stand-ups, sprint planning, and retrospectives in an Agile/Scrum environment Document technical solutions and hand off resolved tickets with sufficient clarity Required Skills and Experience: 4+ years of experience in full stack development and application support Strong expertise in: o.NET Core / .NET Framework (C#) oReact.js or similar frontend frameworks oSQL Server and performance-tuning of complex queries Solid understanding of RESTful APIs and asynchronous programming Proven experience writing unit tests and integration tests Experience working in Agile teams, using tools like Jira, Azure DevOps, or similar Strong debugging skills and ability to trace issues end-to-end across the stack Excellent problem-solving and communication skills

Whats this role about? Heres how youll contribute: Youll do this by: Core Skills: Desired Skills: Mandatory: Installing, configuring, and upgrading AS/400 operating systems and applications. Managing system resources like CPU, memory, and disk space. Implementing security measures to protect sensitive data on the AS/400 Monitoring system performance and identifying potential issues. Backup and Recovery: Creating and maintaining regular system backups Implementing disaster recovery procedures to restore data in case of system failure. User Management: Creating and managing user accounts and access levels Providing user training on AS/400 system operations Troubleshooting and Support: Diagnosing and resolving technical issues related to AS/400 systems. Providing technical support to end users experiencing problems. Designing and managing databases using the AS/400 database management system Performance Optimization: Analyzing system performance metrics and identifying areas for improvement Implementing performance tuning techniques to optimize system efficiency. Requirements - Bachelor s degree in information technology or computer Science. Proven work AS400 administration is preferred. Detailed In-depth knowledge of AS/400 operating system and commands Proficiency in AS/400 programming languages like RPG, CL, and SQL/400 Understanding of database management concepts and tools within AS/400 environment Experience with system administration tasks like user management, security configuration, and backup procedures Strong analytical and troubleshooting skills to resolve technical issues. Should be flexible for rotational shifts. Application support. Knowledge with other IBM Flavors.

Job Title: Treasury Core Model (TCM) Support Expert Location : Hyderabad About the role: We are seeking a highly skilled and experienced Level 3 Treasury Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system. The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint. This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution. The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program. The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company. Given the critical nature of Treasury operations, weve implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team. This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live. By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions. Main Responsibilities: Level 3 Support - Corrective maintenance : Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA. This may require coordination with ERP Application support team, Key Users, and any Third-Party providers. Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem. Open a Problem for repetitive incidents. Open SAP message when needed and follow-up with SAP. Code the resolution / permanent fix. Test and perform activities before the fix can be migrated to the production system. Assisting the Key users for performing User Acceptance Tests and providing how-to support to Key users when needed. Manage Transports orders. Close the Incident/Problem in the ticketing tool. Report on Incidents KPI s Scope Evolution : Be the first interface for the change requests flowing in from Treasury Key Users. Analyse the requests and provide a first point of view. Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change. Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams. Prepare and present position paper for Design Authority approval. Performing end Key user training and creating end user documentation, when needed. Manage Transport orders. Monitor and report on the status of approved Evolution Maintenance Business Value Projects : Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables. Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly. Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as owner of the topic. Manage post-refresh activities on maintenance track. Support Application DRP (Disaster Recovery) exercises. Key Interactions: Strong interactions and integration with AMS, Sanofi Digital support, Treasury Core Model Project team, Treasury Key Users (incident creators and key contacts within Business users), SAP (Support/ Solution Experts), External implementation partners, external banks, Swift network. About you: Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/she has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs. Education : Bachelor s degree in finance, Economics, or a related field, SAP FI/Treasury, S/4HANA certifications preferred, Treasury certification preferred is a plus Experience: 5-10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in writing functional/technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms Soft & Technical Skills: Strong proficiency in MS Office suite, In-depth knowledge of Treasury processes and banking systems, Familiarity with SAP ABAP programming (desirable). Exceptional analytical and problem-solving abilities, Strong customer orientation and communication skills, Ability to work effectively in a team environment, Adaptability to changing priorities and deadline Languages: Fluent in English, any further language is a plus

Responsibilities Requisition ID R-10358270 Date posted 06/03/2025 End Date 06/04/2025 City Pune State/Region Maharashtra Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Tech Lead, Application Support What does a successful Splunk Resource do? Understands application behaviour and logging in-depth. Collaborates with Subject Matter Experts (SMEs) to document known errors and categorize business and system failures. Conducts gap analysis on client-impacting incidents and evaluates Splunk knowledge objects. Engages with Deployment and Development teams to understand new application features. What you will do: Quickly learn monitoring alerts and application behaviours within the first 60 days. Work across all shifts to observe application behaviour during business and non-business hours. Develop complex Splunk dashboards using regex. Continuously improve dashboards and alerts based on monitoring findings. Optimize dashboards and alerts with new Splunk features. Support other enterprise APM tools (ServiceNow, Dynatrace, AppDynamics, Autosys, SFG, etc.) Creates frameworks for monitoring and alerting. Identifies enhancement opportunities in Splunk knowledge objects Participate in a 24/7 team, rotating through all shifts. What you will need to have: Bachelor s degree in Computer Science, Engineering, Information Technology, or equivalent experience. Extensive knowledge of Splunk with prior experience in a monitoring team. Ability to work under pressure and manage task prioritization effectively. Understanding of .NET technologies. Exposure to enterprise monitoring tools is a plus. Strong verbal and written communication skills. Good analytical, organizational, and problem-solving abilities. Demonstrated teamwork and customer service orientation, able to liaise with both end users and technical staff. Ability to track task progress, report status, and proactively identify issues. Effectively presents information to peers and project management. What would be great to have: Experience with networking components, terminology, and functions. Background in Banking and Financial Services. Familiarity with Python, MFOO, AppDynamics, and Dynatrace. Command line knowledge of Unix and Windows. Exposure to Autosys and ServiceNow. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

About the Role: Grade Level (for internal use): 09 The Team S&P Global’s Brokerage, Research, Sales, and Trading group (BRS&T) provides market intelligence, data and technology solutions to all participants in the Global Markets. Were seeking a talented and highly motivated Engineer to help us 2nd line Application Support. The Impact: This position is essential for the support of our business and providing our clients with a best-in-class customer experience. This position will also offer employees an opportunity to help build a cloud native support program from the ground up. What’s in it for you: Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Close collaboration with Product and Technology leaders Regular opportunities for promotion and advancement Responsibilities: Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products. Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support. What We’re Looking For: University Graduate with bachelor’s degree in computer science or computer Engineering related degree, master’s degree is a plus 2-4 years of work experience in an Application Support role Must have fundamental working knowledge of Oracle, SQL and RDBMS – including database query plan analysis and monitoring Knowledge of operating systems most especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage Must have fundamental knowledge of networking basics and topology. Strong working knowledge of AWS/CI-CD and some of its technologies such as Git, Elasticsearch, EC2, Redshift, etc is an advantage. Excellent listening, presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . What’s In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Were more than 35,000 strong worldwide—so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

About the Role: OSTTRA India The Role Operations Analysis Specialist The Team The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What’s in it for you We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana’s suite of products. The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: As part of platform / system support, individuals are required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. High level of direct client interaction. Client queries handled via emails and phone hotline. Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include: o Response to initial incident notification o Providing regular updates to clients per SLA o Primary liaison for aiding our clients through post-incident recovery o Provide Major Incident reporting following any Severity 1 outages per SLA. Participate in internal testing of applications, prior to any change going live in production. Work closely with internal teams for system enhancements. Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s. Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback. Process reports (user list / Trade) as requested by clients. Participate in internal / external training needs. Educate clients on upcoming changes. Liaise with participants for rolling out new products Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product. What We’re Looking For: University graduate preferred 4-6 years of experience required Work experience in the financial markets preferably in operations Knowledge of OTC / FX products, the trade clearing process and application support a major plus Prior experience working on Traiana applications is a major plus Strong customer service and problem-solving skills Focused on Operational Control and Data Security Flexible and able to adapt to change Able to work independently with minimal supervision Excellent interpersonal, written and verbal communication skills Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients. The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com. What’s In It For You Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. Job Summary: We are looking for a proactive and skilled Technical Support Specialist with 2-4 years of experience. The ideal candidate should have a strong background in technical support within tech-driven environments and excel in debugging, troubleshooting, and providing timely resolutions. You will serve as the first point of contact for our users, ensuring a seamless experience via email, phone, and team chat platforms. Company Overview: DoSelect, a Skill Intelligent platform acquired by Naukri.com/Infoedge, is a leader in assessments, interviews, and contests. We empower organizations to evaluate and engage top talent. Job Summary: We are looking for a proactive and skilled Technical Support Specialist with 2-4 years of experience. The ideal candidate should have a strong background in technical support within tech-driven environments and excel in debugging, troubleshooting, and providing timely resolutions. You will serve as the first point of contact for our users, ensuring a seamless experience via email, phone, and team chat platforms. Key Responsibilities: Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to our assessment platform promptly and efficiently. Act as the primary point of contact for support queries through email, phone, and team chat. Provide clear, concise, and effective communication to users and internal teams. Address queries even when no technical issue exists, guiding users on how to take assessments, interviews, or participate in contests. Collaboration & Escalation: Work closely with cross-functional teamsincluding Product and Engineering. Escalate recurring problems and provide feedback to drive continuous improvement. Qualifications: Experience: 2-4 years of proven experience in a technical support role, preferably within tech-driven or software solutions environments. Technical Skills: Strong debugging skills and a knack for problem-solving. Proficiency in using ticketing systems, particularly Jira, with a good understanding of troubleshooting processes. Basic knowledge of web technologies and systems. Technical Issue Resolution: Diagnose, troubleshoot, and resolve technical issues related to our assessment platform promptly and efficiently. Act as the primary point of contact for support queries through email, phone, and team chat. Provide clear, concise, and effective communication to users and internal teams. Address queries even when no technical issue exists, guiding users on how to take assessments, interviews, or participate in contests. Collaboration & Escalation: Work closely with cross-functional teams—including Product and Engineering. Escalate recurring problems and provide feedback to drive continuous improvement.

Provide L1 support for Microsoft Dynamics 365 CRM and ERP users Coordinate with functional and technical teams to log and follow up on incidents and service requests. Monitor application performance Troubleshoot and resolve application issues

About this role BlackRock Company Overview: BlackRock is a global leader in investment management, risk management, and advisory services for institutional and retail clients. We help clients achieve their goals and overcome challenges with a range of products, including separate accounts, mutual funds, iShares (exchange-traded funds), and other pooled investment vehicles. We also offer risk management, advisory, and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions . Headquartered in New York City, as of February 5, 2025, we handle approximately $11.5 trillion in assets under management (AUM) and have around 19,000 employees in offices across 38 countries, with a significant presence in key global markets, including North and South America, Europe, Asia, Australia, the Middle East, and Africa. Aladdin Data: When BlackRock was founded in 1988, the goal was to combine financial services with innovative technology. Today, BlackRock is a leading FinTech platform for investment management and technology services globally. Data is central to the Aladdin platform, differentiating us through our ability to consume, store, analyze, and gain insights from it. The Aladdin Data team maintains a pioneering data platform that delivers high[1]quality data to users, including investors, operations staff, data scientists, and engineers. Our aim is to provide consistent, high-quality data while evolving our platform to support the firms growth. We build high-performance data pipelines, enable data discovery and consumption, and continually enhance our data storage capabilities. Studio Self-service Front-end Engineering: Our team develops full-stack web applications for vendor data self-service, client data configuration, pipelines, and workflows. We support over a thousand internal users and hundreds of clients. We manage the data toolkit, including client-facing data requests, modeling, configuration management, ETL tools, CRUD applications, customized workflows, and back-end APIs to deliver exceptional client and user experiences with intuitive tools and excellent UX. Job Description and Responsibilities: Design, build, and maintain various front-end and corresponding back-end platform components, working with Product and Program Managers. Implement new user interfaces and business functionalities to meet evolving business and customer requirements, working with end users, with clear and concise documentation. Analyze and improve the performance of applications and related operational workflows to improve efficiency and throughput. Diagnose, research, and resolve software defects. Ensure software stability through documentation, code reviews, regression, unit, and user acceptance testing for smooth production operations. Lead all aspects of level 2 & 3 application support, ensuring smooth operation of existing processes and meeting new business opportunities. Be a self-starter and work with minimal direction in a globally distributed team. Role Essentials: A passion for engineering highly available, performant full-stack applications with a "Student of Markets and Technology" attitude. Bachelors or masters degree or equivalent experience in computer science or engineering. 3+ years of professional experience working in teams. Experience in full-stack user-facing application development using web technologies (Angular, React, JavaScript) and Java-based REST API (Spring framework). Experience in testing frameworks such as Protractor, TestCafe, Jest. Knowledge in relational database development and at least one NoSQL Database (e.g., Apache Cassandra, MongoDB, etc.). Knowledge of software development methodologies (analysis, design, development, testing) and a basic understanding of Agile/Scrum methodology and practices. Our benefits . Our hybrid work model . About BlackRock . This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that s revolutionizing the alternative investment industry. Define your own future with Allvue Systems! Technical and Standard Practices Conduct intricate technical troubleshooting, identify root causes, and deliver solutions. Deliver exceptional support, demonstrating problem-solving skills, and ensuring excellent customer service. Regularly triage and swiftly resolve problems for clients. Proactively solve problems independently. Manage support tickets through the JIRA ticketing system, email, or phone submissions. Seek ways to enhance productivity and improve client satisfaction. Exhibit time-management and organizational skills to set reasonable deadlines for issue resolution. Demonstrate soft skills to communicate politely, professionally, and promptly with clients to explain complex issues and solutions. Collaborate with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance products and services. Customer Centric Experience/Relations Deliver top-notch customer experience and service. Proficiently handle multiple daily customer calls, including screen-shares for detailed troubleshooting of reported technical issues at a professional level. Demonstrate professional-level soft skills in communication with customers and internal staff. Take personal responsibility for customer satisfaction in resolving Production client concerns and issues. Team and Knowledge-Centric Collaboration Create and maintain professional-level internal and customer-facing knowledge articles. Proactively inform leadership to enhance the product, reduce ticket volume, and refine processes as needed. Provide mentorship and training for other Support team members from a technical and process perspective. Adopt a team-oriented approach to collaborate or assist colleagues within the company on technical matters, processes, or product enhancements. Embrace our companys Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture). Proficiency in conducting in-depth analysis, complex technical troubleshooting, and issue resolution. Strong research skills to advance investigations through written knowledge articles, training videos, and hands-on testing. Effectively communicate problem concepts, replication steps, root cause analysis, and resolutions to both technical and non-technical audiences. Knowledge of Accounting and familiarity with Business Central NAV / CRM is a plus Understanding of Business Intelligence concepts Familiarity with JIRA ticketing systems. Proficient self-starter capable of working autonomously. Meticulous attention to detail, coupled with strong organizational and coordination abilities. Exceptional customer service expertise. Proficient in written communication and interpersonal interactions. Proficient in utilizing Confluence and Jira ticketing systems. Well-versed in Microsoft Office 365 operations. (Outlook, Teams, Excel, OneDrive, SharePoint, etc.) Experience using Slack or other message systems.

This is a Technical Job & We need candidates who have at least 5-7 Years of experience in SQL Experience in Production Management for Windows Application server Technically sound on MS SQL 2016 CRM Next application experience will be an add-on for this role SR_Application Support Engineer - This is a Technical Job & We need candidates who have at least 5-7 Years of experience in SQL Experience in Production Management for Windows Application server Technically sound on MS SQL 2016 CRM Next application experience will be an add-on for this role

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this role at associate level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: At least four years of hands-on experience in SRE, Cloud platforms like IBM Cloud, AWS, Azure, and DevOps with strong expertise in CI/CD pipeline integration Proficient in automation and infrastructure as code using Ansible, Terraform, and Git; solid understanding of SQL like RDBMS and NoSQL, ETL/ELT frameworks, and basic knowledge of ML frameworks like TensorFlow or PyTorch A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Good collaboration and stakeholder management skills Hours 45 Job Posting Closing Date: 10/06/2025

Grade HResponsible for supporting the delivery of business analysis and consulting processes and procedures for the defined specialism using sound technical capabilities, building and maintaining effective working relationships, ensuring relevant standards are defined and maintained, and supporting delivery of process and system improvements. Specialisms: Business Analysis; Data Management and Data Science; Digital Innovation. Entity: Technology IT&S Group Job Description: You will work with bp is transforming and at our Digital Hub in Pune we are growing the digital expertise and solutions needed to advance the global energy transition. Digital Engineering are a team of technology and software specialists providing innovative, custom-built or customized software and technical platforms to bp colleagues and external users. Let me tell you about the role As an Integration Senior Enterprise Tech Engineer, you are a senior member of a team creating Application Integration solutions for BP colleagues and external users. Your team s mission is to be the digital provider of choice to your area of BP - delivering innovation at speed where its wanted, and day-in-day-out reliability where its needed. You will operate in a dynamic and commercially focussed environment, with the resources of one of the worlds largest Digital organisations and leading Digital and IT vendors working with you. You will be part of growing and strengthening our technical talent base - experts coming together to solve BP and the world s problems. What you will deliver Lead enterprise technology architecture, security frameworks, and platform engineering across enterprise landscapes. Oversee the end-to-end security of enterprise platforms, ensuring compliance with industry standards and regulatory requirements. Drive enterprise operations excellence, optimising system performance, availability, and scalability. Provide leadership in enterprise modernization and transformation, ensuring seamless integration with enterprise IT. Establish governance, security standards, and risk management strategies aligned with global security policies. Design and implement automated security monitoring, vulnerability assessments, and identity management solutions for enterprise environments. Drive CI/CD, DevOps, and Infrastructure-as-Code adoption for enterprise deployments. Ensure disaster recovery, high availability, and resilience planning for enterprise platforms. Engage with business leaders, technology teams, and external vendors to ensure enterprise solutions align with enterprise goals. Mentor and lead enterprise security and operations teams, fostering a culture of excellence, innovation, and continuous improvement. Provide executive-level insights and technical recommendations on enterprise investments, cybersecurity threats, and operational risks What you will need to be successful (experience and qualifications) Technical skills we need from you Bachelors (or higher) degree, ideally in Computer Science, MIS/IT, Mathematics or a hard science. Years of experience : 8-12 years, with a minimum of 5-7 years of relevant experience. Essential skills SME in enterprise integration domain, should be able to design highly scalable integrations which involves with API, Messaging, Files, Databases, and cloud services Experienced in Integration tools like TIBCO/MuleSoft, Apache Camel/ Spring Integration, Confluent Kafka...etc. Expert in Enterprise Integration Patterns (EIPs) and iBlocks to build secure integrations Willingness and ability to learn, to become skilled in at least one more cloud-native (AWS and Azure) integration solutions on top of your existing skillset. Deep understanding of the Interface development lifecycle, including design, security, design patterns for extensible and reliable code, automated unit and functional testing, CI/CD and telemetry Demonstrated understanding of modern technologies like Cloud native, containers, serverless Emerging Technology Monitoring Application Support Strong inclusive leadership and people management Stakeholder Management Embrace a culture of continuous improvement Skills that set you apart Agile methodologies ServiceNow Risk Management Systems Development Management Monitoring and telemetry tools User Experience Analysis Cybersecurity and compliance Key Behaviors: Empathetic: Cares about our people, our community and our planet Curious: Seeks to explore and excel Creative: Imagines the extraordinary Inclusive: Brings out the best in each other About bp Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Automation, Integration

Primary Job Function Responsible for the maintenance and support of the PV Global Safety Database and associated systems. Core Job Responsibilities Application support for all validated IT applications used by Global Pharmacovigilance (GPV) Consulting users to define best solutions for business requirements Managing and conducting optimization and upgrade projects Acting as an interface between GPV, Abbott IT, and software vendors Communicating with external service providers and software vendors Functionally managing external team members and ensuring adherence to defined processes Supervisory/Management Responsibilities Direct Reports : None Indirect Reports : None Position Accountability/Scope Maintain the Global Safety Database and other IT applications used by GPV in a validated state Works with supervision and guidance Minimum Education Degree in IT, documentation sciences, or comparable education Good command of the English language Minimum Experience/Training Required Minimum 5 years experience in maintaining Safety databases (preferably ARISg) - mandatory IT experience in the pharmaceutical industry and validation experience - mandatory Excellent understanding of PV processes and regulatory requirements Advanced IT and programming skills: SQL, Oracle, Java, XML Strong communication and presentation skills in English Training as per assigned ISOtrain curriculum JOB FAMILY: Product Development LOCATION: India > Mumbai : BKC Building t SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Trainee will get product knowledge SQL database basic knowledge will be provided Client handling and communication guidance will be given by Senior team members Gap Identification Work directly with the implementation team to ensure delivery and implementation of the software. Candidate should be Ok to work on Rotational Shift (24*5). Skills needed for the Product Support. Basic SQL concepts clarity Good verbal and written English communication.

On-site customer Application support & Assay Trouble shooting Conduct on site application training & support as needed Lab testing, conducting demonstrations etc Lab Inventory mgmt, data collection & compilation of results Technical Trouble shooting Required Candidate profile Lab @Bangalore-NH Hospital, Bommasandra(Shift-8am-4pm & 1pm-9pm) DMLT/BLMT/M.Sc-Freshers can apply On Contract for 6mth-renewal(8hrs rotational shift) Prefer candidate who are staying near to Hospital

Role & responsibilities Proactive communication and address complex issues and assist L1 team - Efficient and professional technical customer support with high-level problem-solving skills. - Expert-level analysis and troubleshooting for complex issues. - Collaboration with L1 & L2 to improve support quality and efficiency. - Ability to effectively interpret user problems and provide solutions. - Comprehensive record-keeping and continuous learning. - Contribution to process improvements and team leadership. - Escalate complex or unresolved incidents as needed. - Maintain detailed records of issues and resolutions - Provide Technical Training. - Expertise in cybersecurity, application security, network security, and malware analysis. - Strong analytical skills with experience in conducting risk assessments, data analysis, and information security audits. - Ability to evaluate complex information, identify potential risks, and provide effective solutions. - Excellent problem-solving and critical thinking abilities. - Attention to detail with a focus on comprehensive security measures and compliance management. - Proven track record of working independently and as part of a team. - Manage and respond to security incidents and threats in a timely and efficient manner. - Implement and maintain security controls, policies, and procedures to protect information assets and mitigate risks. - Monitor security logs, alerts, and events to identify potential security incidents. - Conduct security assessments, and penetration testing to identify vulnerabilities and weaknesses. - Develop Preferred candidate profile Perks and benefits

Opening for freshers for the role of Application Support L1. The opening is on third party rolls. The candidate should be a graduate with excellent communication skills. The candidate should be open for working in rotational shifts. Job location will be Ghansoli, Navi Mumbai Interested candidates can mail their resumes to anumod.haridas@ril.com