1628 Application Support Jobs - Page 30

Role & responsibilities Shift : 6 am to 3 pm & 1 pm to 10 pm Key Responsibilities: Incident Management & Support: Serve as the first point of contact for end-users via calls, emails, and ticketing systems. Log, track, and resolve tickets, ensuring SLA adherence. Perform First-Time Fixes (FTF) where possible and escalate complex issues. Maintain and update a Known Error Database (KEDB) and documentation. Collaboration & Coordination: Work with L2 and L3 teams to ensure timely issue resolution. Coordinate with Linux and Database teams for system-related troubleshooting. Ensure escalated incidents are resolved within SLAs. Knowledge Management & Documentation: Create and update Standard Operating Procedures (SOPs) for troubleshooting. Maintain a knowledge base with FAQs and resolutions. Conduct basic training for new team members. Reporting & Monitoring: Generate daily, weekly, and monthly reports on ticket trends, response times, and resolution rates. Identify recurring issues and suggest proactive solutions to reduce ticket volume. Manually collate and analyze data for management reporting as needed. Preferred candidate profile 2+ years in an IT Service Desk / Help Desk role, preferably in banking or enterprise environments. Exposure to Linux environments and ability to run basic database queries. Strong troubleshooting skills for end-user and application-related issues. Hands-on experience with ITSM/ticketing tools for logging and tracking incidents. Understanding of incident, problem, and change management processes. Excellent communication skills for end-user support and collaboration with technical teams. Strong documentation skills for SOPs and knowledge articles.

You will be part of a high-performance EAS Functional Apps IT team. Functional Apps includes Enterprise and business productivity applications used by various Agilent functions (viz. Sales, Field, Marketing, HR, Finance, IT, Tax, WPS, SCQ & Legal, CIM, Fusion, Ariba, Incentive comp (ICM) and FileNet) As an IT lead for IDM, you'll be overall responsible for IDM suite of applications, including architecture, application support, design, development, and implementation of various projects adhering to Agilent s change management, compliance controls and policies. Your primary accountabilities will include: Lead Development and Implementation: Responsible for overall design, development, and implementation of IDM solutions Stakeholder Collaboration: Work closely with stakeholders to gather business requirements and translate them into scalable technical requirements. Technical Accountability: Responsible for Providing technical guidance and mentorship to development and support team. Should be hand on and able to develop solutions as required. Solution Customization: Customize IDM solutions to meet specific client needs and ensure seamless integration with existing systems. Performance Optimization: Continuously improve system performance and user experience. Project Management: Manage project timelines, deliverables, and ensure projects are completed on time and within budget. Support and Maintenance: Provide ongoing support and maintenance for IDM solution including end to end support and escalation management, vendor management, change and release management and monthly operational reporting Qualifications bachelors or masters degree in Computer Science, with minimum 5 years of relevant experience. Technical Expertise: Demonstrated hands on technology experience in Oracle IDM Applications (OIM, OAM, OUD, OHS, BI Publisher). Oracle 12C suite of applications including weblogic. Have good SQL & Unix skills. Experience working with outsourced delivery organizations. Strong understanding of IT Application Management principles & architecture Analytical Skills: Ability to analyze complex business requirements and design effective solutions. Project Management: Experience in managing medium to large-scale projects and leading technical teams including vendor management. Communication Skills: Excellent verbal and written communication skills to interact with buisness stakeholders and team members. Problem-Solving: Strong problem-solving skills and the ability to troubleshoot technical issues. Adaptability: Ability to adapt to changing business needs and work in a fast-paced environment including work in multiple initiatives Ability to work independently and with minimal supervision.

Provide L1 , L2/L3 support for Azure-hosted applications and services. Monitor application health, performance, and availability using Azure Monitor , Log Analytics , and Application Insights . Troubleshoot incidents, perform root cause analysis, and implement permanent fixes. Manage incident, change, and problem management processes using ITIL practices. Implement and improve automation for routine tasks using PowerShell, Azure CLI, or other scripting tools. Ensure compliance with security and governance policies in Azure environments. Collaborate with development, infrastructure, and DevOps teams for seamless CI/CD deployments. Document knowledge articles, runbooks, and standard operating procedures. Participate in on-call rotations and provide 24x7 support as required. Assist in cost optimization and performance tuning of Azure resources. Qualifications Bachelors degree in Computer Science, Engineering, or related field. 6+ years of experience in application support and operations, with at least 3 years in Azure environments . Hands-on experience with Azure PaaS components (App Services, Azure Functions, Logic Apps, Azure SQL, Key Vault, Storage Accounts). Strong troubleshooting skills for cloud-native and hybrid application issues. Experience with Azure DevOps , GitHub Actions, or other CI/CD tools. Familiarity with ITIL frameworks and operational best practices. Strong communication skills and ability to work in cross-functional teams. Preferred Qualifications: Microsoft Certified: Azure Administrator Associate or higher (eg, Solutions Architect). Experience with ServiceNow or other ITSM tools. Experience supporting multi-region or high availability Azure deployments. Knowledge of containerized applications (AKS, Docker).

The individual play a key role on a new website development project working in a highly distributed matrix environment comprising of multiple in-house IT and non-IT teams and external suppliers. Who you will work with Solution/Domain architects (internal/suppliers) Development teams (Internal/suppliers) Application support teams (Internal/suppliers) Internal Product Management Teams Project Managers (Internal/Supplier) Internal Infrastructure teams The development would follow Scrum agile framework, leveraging Rally/Agile central as the requirement/release/sprint management tool. What you will be responsible for Join the dots between various technical teams on topics ranging from tech architecture/design/development of website scope Own resolution of technical dependencies involving the various products/systems that may be affected/involved during website development Collaborate with various technical teams in the firm and external suppliers to get to the resolution on aspects that relate to the technical solution of the project (eg, connectivity requirements/issues between systems, whitelisting Ips/URLs) Liaison between the core engineering teams (DEV/QA) teams to ensure any open technical next steps are addressed. Qualifications Your experience Should have hands-on experience of 10+ years in web application development preferably using Adobe Experience Manager Strong experience in integrating applications with AEM using REST APIs Hands on experience in creating high level/low level technical design Experienced in contributing to and comprehending technical architecture Familiarity with modern design patterns leveraged on web applications Familiarity with building conversational searches leveraging GenAI technology (ChatGPT etc.) How we will support you From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning. You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering.

- Provide excellent customer experience and solution support to Blue Yonder customers with ownership, proactive and innovative approach - Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents - Own Tier 1/2 solution as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service - consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team - builds and demonstrates high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc - champion KCS and process improvements through lean methodology / automation - Train/mentor team members to improve techno-functional capability of the team a) Excellent customer experience and solution support to Blue Yonder Customers with innovative/proactive approach and customer value creation - Delivers excellent customer experience by resolving customer issues mostly of high complexity. - Owns customer solution for Tier 1/2 customers. - Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives. - Positively collaborates with TAM and supports consumption/adoption improvement plans - Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness - Early engagement in Tier 1/2 customer implementation projects to ensure seamless delivery continuum into Operate through phased go-lives. - Ensures adherence to SLA/SLO, quality standards and practices - Champions high quality of service/operations and continuous improvement within the team - Implements monitoring and diagnostics practices and procedures - Continuously improves solution stability by early detection and resolution as we'll as outflow and recurrence prevention of incidents - Expected to work in shifts and provide OOH support to facilitate 24x7 customer support b) Communication and Collaboration - Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively - Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges - Leads by example demonstrating professionalism, empathy and assertiveness in internal and external conversations. Understands cultural differences and diversity and help others live Blue Yonder values - Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products) c) Competency development and demonstration - Technical: i. Demonstrates high technical expertise as required to support concerned solution, for eg, - DBMS (ex: SQL, Oracle) for application support; writing, reviewing and improving queries, procedures etc - Code debugging - Platform support engineering (ex: API and/or Mulesoft integration troubleshooting) - Troubleshooting Mobile application issues ii. Demonstrates high expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc: - to monitor solution health and investigate application issues. - to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues - Product and Domain: i. Develops good knowledge of product features and functionalities ii. Possesses moderate knowledge of relevant industry domain and business processes of the customers iii. Demonstrates moderate capability to have interactions related to business process impact and work-arounds with customers during issue resolution iv. Understands SAAS consumption, adoption and business value KPIs related to respective solution - Solution Architecture: Possesses appropriate combination of one or more following skills, as required for concerned solution. i. Good understanding of solution architecture relevant for concerned solution, for eg, - Multiple layers of solution architecture including Client-Server and database, Load Balancers, Middleware - Integration with external devices/systems, data flows - Identity and Access Management (ex: Native, OAUTH, SSO etc) ii. Good skills on architecture framework, tools and technologies relevant for concerned solution, for eg, - Webservers (ex: IIS, Tomcat) - Operating System framework and relevant scripting languages (ex: PowerShell, Batch scripting, vb scripting etc) - Architecture framework (ex: ASP.Net, Java) - Tools to analyze server and application logs and dumps (ex: Wireshark, PERFMON, PerfView, Event viewer etc) iii. Good understanding of Azure technologies, relevant for concerned solution like: - Native SAAS or containerized applications, Kubernetes - Azure deployment models (ex: serverless / PAAS, scaleset, ASR) - Azure automations and CI CD pipeline - GitHub, Jenkins iv. Strong capability in cloud operational activities as per the requirements of concerned solution, for eg, - Deployment and troubleshooting issues related to deployment - Troubleshooting, fixing and preventing application availability issues - Building and implementing monitoring - Automations (Python, Cycle, RPA etc) v. Strong capability in Application Performance Engineering skills as required for concerned solution, for eg, - DB health analysis (statistics, fragmentation, query execution plan, indexes) - Executes prescribed KPI-based proactive performance review- - Behavioral: i. Exhibits service mindset by consistently displaying customer centricity and ownership ii. Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development iii. Pro-actively identifies learning opportunities and career path iv. displays growth mindset by taking initiatives, positively collaborating with stakeholders, continuously challenging the status-quo, helping team and department making progress towards strategic priorities. d) Value Addition and Continuous Improvement - Consistent Top Contributor to Knowledge Centered Support (KCS) by: i. Familiar/Licensed with KCS methodology. Create high quality articles independently and mentor others increase usage/creation ii. leveraging existing articles to provide faster resolution to solution issues iii. Coaching other team members - Executes on operational improvements (ex: automation, process changes etc) i. Improves process to enable continuous improvement. ii. Leverage lean methodology or automation to improve operational efficiency iii. Implementing new methodologies to increase process efficiencies and ROI iv. Encourages and collaborates with the team to ideate and implement continuous improvement opportunities

We are seeking a highly experienced and technically sound Full Stack Developer at the Manager level to lead and oversee L1 and L2 application support and enhancement activities for our core systems. This role focuses on issue resolution, maintenance, minor enhancements, and ensuring the stability and performance of production applications. While hands-on development will be limited, a strong full stack background is essential to guide the team effectively and address complex issues when needed. Role Responsibilities Lead and manage L1 and L2 support teams to ensure timely and effective resolution of application issues and service requests. Perform root cause analysis for recurring issues and proactively work on permanent fixes and enhancements. Oversee minor enhancements, patches, and configuration changes in collaboration with business and tech stakeholders. Manage incident response, escalation handling, and communication with business teams. Ensure application performance, uptime, and SLA adherence through monitoring and continuous improvement. Review and enhance support documentation, knowledge base articles, and operational runbooks. Collaborate with QA, DevOps, Infrastructure, and Development teams for deployment and environment stability. Serve as a technical point of escalation and provide hands-on support when needed. Track support metrics, prepare periodic reports, and recommend process improvements. Role Requirements 10+ years of experience in software development and support in technologies like Java, Spring Boot framework, Cassandra DB or similar databases, Multithreading, serialization, Externalization, Collections, etc, including at least 3 years in leadership or managerial role. Experience with J2EE technologies, JDBC, ORM, JAXB, DevOps tools, Kafka Experience with APIs, REST/JSON, Microservices, XML, XSLT, etc Sound understanding of application architecture and system integrations. Proven experience in managing support operations (L1/L2), production support, or enhancement teams. Experience with incident management tools (eg, ServiceNow, JIRA), monitoring tools, and CI/CD pipelines. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management abilities. Exposure to ITIL or similar service management frameworks is a plus. Experience with unit testing and mocking frameworks Ability to evaluate business needs and achieve alignment among stakeholders. Excellent verbal and written communication skills for managing both direct and indirect talent effectively. Strong technical skills in architecture patterns, solutions design & development. Proven ability to understand business and ability to contribute to technology direction that drives measurable business improvements Excellent understanding of computer science fundamentals, data structures, algorithms, OOPs, and OOA/D Hands-on experience in designing and building microservices based architecture and platform developed and deployed at scale Hands-on experience in building a microservices based architecture and platform developed and deployed at scale. Ability to work in a fast paced, iterative development environment and adapt to changing business priorities and to thrive under pressure Team player with strong analytical, verbal, and written communication skills Excellent decision-making, communication, and collaboration skills. Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards. Tech Stack and Tools REST APIs and Microservices using Java, Spring boot, Cassandra DB Kafka event streaming Cloud Banking platform & Process Orchestrator like Mambu Card Issuing & processing platforms like Marqeta, Pismo etc React Native GitLab, JIRA, Cloudbees, OpenSearch, Swaggerhub, Snowflake, Talend, AWS Cloud, Spinnaker, CI/CD Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( https: / / careers.westernunion.com / global-benefits / ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your India specific benefits include: Employees Provident Fund [EPF] Gratuity Payment Public holidays Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave Annual Health Check up Hospitalization Insurance Coverage (Mediclaim) Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance Cab Facility Relocation Benefit

Lead the support team to ensure the successful delivery of service support to clients, maintaining high customer satisfaction levels. Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues, incidents, and requests. Develop, implement, and refine processes to improve the overall efficiency and quality of the support function. Act as the main point of contact for internal and external stakeholders regarding support-related matters. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded. Coordinate with other teams (eg, development, product management, and sales) to resolve complex customer issues and improve service offerings. Foster a culture of continuous improvement, coaching, and development within the support team. Provide regular reporting to senior management on team performance, customer feedback, and ongoing improvement initiatives. Ensure the team adheres to SLAs (Service Level Agreements) and manages customer expectations effectively. Manage and prioritize resources across multiple support channels (email, phone, chat, etc) to meet business needs. Oversee escalation processes and ensure timely resolution of critical customer issues. Lead team meetings, conduct performance reviews, and drive employee engagement and retention initiatives. Qualifications: Professional level in English bachelors degree in information technology, or a related field, or equivalent experience. Proven experience (3+ years) in a leadership or management role in a support, service delivery, or operations team. Strong understanding of service delivery frameworks, including ITIL or other customer service methodologies. Experience managing and developing high-performance teams in a fast-paced, customer-centric environment. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders. Strong organizational and problem-solving skills, with a focus on operational excellence. Ability to manage multiple priorities, meet deadlines, and handle complex issues. Familiarity with customer support tools and systems (eg, ServiceNow, Zendesk, Jira). Experience with data analysis and reporting to monitor team and service performance. Preferred Skills: ITIL certification or other relevant service management qualifications. Previous experience working with cross-functional teams to deliver service enhancements. Knowledge of AGILE and/or LEAN is a plus Benefits: Professional development and training opportunities. A collaborative and inclusive work culture.

The candidate should have experience in API development using Java or Phyton, UI development using Angular JS or React JS, good understanding on CI/CD process, Anti-malware, Endpoint protection, XDR, IPS/IDS tools, working with SaaS platforms (such as MS Defender, Proofpoint for Email Security) & their APIs, cloud computing (GCP, AWS, Azure) A relevant Bachelors or Master s Degree in engineering/computer applications 5+ years of experience in UI (Angular JS, React, Backstage) and API development (Python Flask or FastAPI or Java) 4+ years of Experience in development of CI-CD pipelines 4+ years of experience with GCP or Azure or AWS cloud and configuring infrastructure using infrastructure-as-a-code libraries like Terraform, Ansible, etc. 3+ years of experience as a Security Engineer with a focus on using tools like MS Defender, Proofpoint for Email Security, UEBA Experience working in an Agile development environment. Knowledge of cybersecurity principles, practices, and technologies. Desired Certifications - Certifications: GCP: Professional Cloud Security Engineer GCP Developer Certification Security Certifications Experience with SaaS products Design / Develop Self-Service portals (UI), security central websites using Angular JS, React JS, Backstage and backed APIs using Java or Python Develop CI-CD pipelines on Tekton and deploy to GCP cloud Work with product managers, SMEs, anchors to create prototypes, perform PoCs Collaborate with Platform vendors to understand their APIs, integration patterns to automate deployments / manual tasks. Automate testing using Playwright, postman Work with various infrastructure and application support teams to provide technical direction and address security issues. Design, test, and implement security policies for critical Enterprise Infrastructure. Automate repeatable tasks and workflows to improve process efficiency by developing APIs/scripts and deploying to the cloud. Implement SRE for Platform services, capabilities/features to achieve availability and reliability.

As a Technical solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual. We encourage candidates from all backgrounds to apply. Career Level - IC1 Career Level - IC1 Basic Qualifications: A minimum of Six months experience and a bachelors degree including: An academic qualification in computer science engineering, information systems, software engineering, or a related field. Preferred Qualifications: 6+ months experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL, Readiness to work during the shift from 5.30PM to 2.30AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work in different shifts and provide on-call support. We encourage candidates from all backgrounds to apply.

As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual. We encourage candidates from all backgrounds to apply. Career Level - IC2 Career Level - IC2 A minimum of five years experience and a bachelors degree including: An academic qualification in computer science engineering, information systems, software engineering, or a related field. Preferred Qualifications: 3-5+ years experience in application support, client/customer support, incident management, problem management and change management. Knowledge on SQL, Readiness to work during the shift from 5.30PM to 2.30AM IST. Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work in different shifts and provide on-call support. We encourage candidates from all backgrounds to apply.

We are looking for a skilled Application Engineer Associate with a developer background to join our team in the reconciliation technology field. The ideal candidate will have a strong technical background and experience in application support, maintenance, and implementation of features and upgrades. This role is essential for ensuring the smooth operation and continuous improvement of our reconciliation platform. Key Responsibilities: Provide technical support and maintenance for reconciliation applications to ensure optimal performance and reliability. Implement new features and enhancements based on business requirements and stakeholder feedback. Conduct application upgrades and ensure compatibility with existing systems and processes. Collaborate with cross-functional teams to troubleshoot and resolve application issues. Monitor application performance and conduct regular health checks to identify areas for improvement. Document technical specifications, processes, and procedures for application support and maintenance. Assist in the development and execution of testing plans for new features and upgrades. Participate in the planning and execution of application deployment and configuration activities. Identify opportunities for automation and process improvements to enhance application efficiency. Requirements/Skills: University degree (Master s or Bachelor s) in IT or a related field. 3+ years experience working in a app support role. Strong knowledge of application support and maintenance processes. Professional experience with at least one scripting language such as Python. Professional experience with APM (Application Performance Monitoring) tools. Professional experience with PostgreSQL. Professional experience with query languages (T-SQL, KQL, ...). Professional experience with scripting languages (YAML, PowerShell, ). Professional experience with HTTP protocol. Experience maintaining Kubernetes (k8s) cloud software. Familiarity with cloud technologies, particularly Azure and AWS. Understanding of version control systems (GIT, SVN). Experience with agile software development lifecycle methodologies (Scrum, Azure DevOps). Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Fluent in oral and written English. Preferred Qualifications: Prior experience with reconciliation management tools or similar applications. Knowledge of the EzOps ARO system or other reconciliation platforms. WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Jun. 04, 2025 Previously viewed jobs No previously viewed jobs Amanda Donohue, Senior Manager, Cork Think ahead to five years time and where you would like to see yourself. That s what I did and Alter Domus offered me the right path. Aristidis Halikias, Managing Director, Chicago Many might think that the financial services industry is primarily numbers and math, but I believe we are a people business. The people at Alter Domus make it what it is, and we have some of the best in the entire industry. Carla Walmsley, Senior Manager, Jersey Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance. Shania Galea, Corporate Services Officer, Malta As a junior, I learn a lot from all colleagues around me. In addition, the AD Academy keeps on providing us with all the training we need. Join our talent community Sign up today to stay up to date with our latest opportunities! Upload your CV/Resume below Please select a category or location option. Click Add to create your job alert.

We are seeking a highly skilled SAP MM Consultant with expertise in the Procure-to-Pay (P2P) process. The ideal candidate will be responsible for designing, configuring, implementing, and supporting SAP MM/P2P solutions to enhance business operations. This role requires close collaboration with cross-functional teams and a comprehensive understanding of end-to-end procurement and supply chain processes in a global environment. Job Requirements Details Key Responsibilities Provide day-to-day support for SAP MM/P2P processes including procurement, inventory management, and invoice processing. Analyze business processes and perform system configuration to resolve production issues and implement system enhancements. Collaborate with business process owners to gather requirements and propose SAP standard or custom solutions. Prepare functional specifications for development and oversee the development lifecycle, including unit, integration, and regression testing. Configure and support SAP MM and related integrations with modules such as FI, PP, SD, WM/EWM, and Quality Management. Manage inter- and intra-company procurement processes, stock transfers, subcontracting, and contract management. Conduct system and user acceptance testing (UAT), ensuring seamless deployment and minimal disruption. Create and maintain comprehensive documentation including business requirements, configuration guides, and test scripts. Deliver end-user training and provide ongoing post-go-live support. Support and integrate third-party and middleware applications Adhere to ITIL-aligned support processes including change, release, and incident management. Participate in continuous improvement initiatives to enhance SAP capabilities and business efficiency. Qualifications Bachelors degree in information technology, Engineering, Business, or a related field. Minimum of 5 years of hands-on experience in SAP MM and P2P implementation and support. Strong knowledge of SAP MM modules including materials, vendors, purchasing, inventory, and invoice management. Experience with SAP S/4HANA and SAP Fiori applications preferred. Proficient in SAP configuration, documentation, testing, and deployment methodologies. Familiarity with integration technologies such as IDOC, RFC, ALE, BAPI, and middleware tools like Boomi and CPI. Excellent problem-solving, analytical, and communication skills. Ability to work independently while managing multiple tasks and priorities across global teams. Familiarity with ITIL best practices for application support and service delivery. Preferred Skills and Attributes SAP S/4HANA Materials Management certification is a strong plus. Ability to debug Strong understanding of supply chain processes, procurement best practices, and SAP integration points. Proactive, flexible, and eager to learn new technologies and adapt to evolving business needs. #LI-ONSITE#LI-SS1 Pay Range $ 2000000.00 - $ 2200000.00

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people We re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals Working at Allvue Systems means working with pioneers in the fintech industry Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more With our common goals of growth and innovation, whether you re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious We want all of our team members to be open, accessible, curious and always learning As a team, we take initiative, own outcomes, and have passion for what we do With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results Come be a part of the team that s revolutionizing the alternative investment industry Define your own future with Allvue Systems! Technical and Standard Practices Provide daily customer support for Allvue Systems applications and Business-to-Business integrations Performing complex technical troubleshooting, determining root causes, and providing resolution Ensure an in-depth understanding of query flow and its impact on application performance Work independently and proactively solve problems without being directed by others Developing client solutions based on technical best practices Training customers and staff in troubleshooting techniques, best practices, applications, and programs Handling support tickets via JIRA ticketing system, email, or phone submissions Finding ways to increase productivity and improve client experience and satisfaction Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Applicants should demonstrate their ability to implement ITIL frameworks to improve IT service delivery and have a track record of successfully managing and guiding change processes within an organization Proficiency in assessing risks, planning and coordinating changes, and ensuring minimal service disruption is essential Document all issues and solutions thoroughly for future reference and continuous learning within the team Engage in ongoing education to keep up with the latest advancements and best practices in MSSQL and related technologies Customer Centric Experience/Relations Providing best-in-class customer experience/service Proficiency and willingness to handle multiple daily customer calls involving screen-shares to collect details and troubleshoot reported technical problems at a professional and technical level Practice professional-level soft skills when communicating with customers and internal staff Take personal ownership of customer satisfaction in resolving Production client concerns and issues Team and Knowledge-Centric Collaboration Writing and maintaining professional-level internal and customer-facing knowledge articles Take the initiative to inform leadership to proactively improve the product, reduce ticket volume, and refine processes as the business needs Mentorship and training for other Support team members from a technical and process perspective Team attitude to collaborate or assist teammates or colleagues within the company on technical issues, processes, or product improvements Be All-In with our companys Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture) Advanced SQL Server T-SQL skills and database administration experience In-depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts SQL Scripting/Writing skills to debug and resolve SQL code Needed strong analytical skills while debugging the error logs Considerable experience with XML/XPath/XSLT technologies is a plus Proficient in performing in-depth analysis, complex technical troubleshooting, and problem resolution Demonstrate strong research skills and gather knowledge to progress investigations through written knowledge articles, training videos, and hands-on testing Effectively communicate problem or issue concepts, steps to replicate, root cause analysis, and resolutions to technical and non-technical audiences Experience utilizing GIT Kraken for branching, merging, and managing code repositories effectively Computer Skills Self-starter who can work independently Detail-oriented, with solid organization and coordination skills Excellent customer service knowledge and skills Professional written and interpersonal skills Experience with Confluence and Jira ticketing systems Experience with Code Check-in processes and applications such as GIT and ADO Microsoft Office 365 experience and knowledge (Outlook, Teams, Excel, OneDrive, SharePoint, etc ) Experience using Slack or other message systems

Delivery Leader- BAS Support Team - - - - - - - - - - - - Working within the Groups Global Transverse Operations platform, the team leaders mission is: Be the delivery leader of a team in charge of operational support for Michelins production applications. The BAS (Business Application Support) covers operations on all Michelin production applications. Teams will operate 24/7, partly in France and partly in India. The teams will also be responsible for the managed service of certain middleware (WMQ, Datastage, CFT, ACE, Datapower). - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You are the delivery leader of one of 5 teams (2 CFE and 3 PNI), each made up of 5 to 6 supports technical engineer. You steer your team in coordination with the other delivery leaders and the manager to achieve operational performance and service quality targets. Key Responsibilities: Lead the support team to ensure the successful delivery of service support to clients, maintaining high customer satisfaction levels. Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues, incidents, and requests. Develop, implement, and refine processes to improve the overall efficiency and quality of the support function. Act as the main point of contact for internal and external stakeholders regarding support-related matters. Monitor key performance indicators (KPIs) to ensure performance standards are met and exceeded. Coordinate with other teams (e.g., development, product management, and sales) to resolve complex customer issues and improve service offerings. Foster a culture of continuous improvement, coaching, and development within the support team. Provide regular reporting to senior management on team performance, customer feedback, and ongoing improvement initiatives. Ensure the team adheres to SLAs (Service Level Agreements) and manages customer expectations effectively. Manage and prioritize resources across multiple support channels (email, phone, chat, etc.) to meet business needs. Oversee escalation processes and ensure timely resolution of critical customer issues. Lead team meetings, conduct performance reviews, and drive employee engagement and retention initiatives. Qualifications: Professional level in English Bachelor s degree in information technology, or a related field, or equivalent experience. Proven experience (3+ years) in a leadership or management role in a support, service delivery, or operations team. Strong understanding of service delivery frameworks, including ITIL or other customer service methodologies. Experience managing and developing high-performance teams in a fast-paced, customer-centric environment. Excellent interpersonal and communication skills, with the ability to build relationships across various teams and stakeholders. Strong organizational and problem-solving skills, with a focus on operational excellence. Ability to manage multiple priorities, meet deadlines, and handle complex issues. Familiarity with customer support tools and systems (e.g., ServiceNow, Zendesk, Jira). Experience with data analysis and reporting to monitor team and service performance. Preferred Skills: ITIL certification or other relevant service management qualifications. Previous experience working with cross-functional teams to deliver service enhancements. Knowledge of AGILE and/or LEAN is a plus Benefits: Professional development and training opportunities. A collaborative and inclusive work culture.

Company Overview: We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core, we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls visit: https://tradelab.in/ Role Summary: We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment. Key Responsibilities: Act as the primary contact for clients reporting issues related to trading applications and platforms. Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time). Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution. Provide clear and timely updates to clients and stakeholders regarding issue status and resolution. Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits. Offer appropriate and effective resolutions for client queries on functionality, performance, and usage. Communicate proactively with clients about upcoming product features, enhancements, or changes. Build and maintain strong relationships with clients through regular, value-added interactions. Collaborate in conducting UAT, release validations, and production deployment verifications. Assist in root cause analysis and post-incident reviews to prevent recurrences. Required Skills & Qualifications: Bachelors degree in Computer Science, IT, or related field. 2+ years in Application/Technical Support, preferably in the broking/trading domain. Sound understanding of capital markets - Equity, F&O, Currency, Commodities. Strong technical troubleshooting skills - Linux/Unix, SQL, log analysis. Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle. Excellent communication and interpersonal skills for effective client interaction. Ability to work under pressure during trading hours and manage multiple priorities. Customer-centric mindset with a focus on relationship building and problem-solving. Nice to Have: Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools. Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations. Knowledge of scripting (Shell/Python) and basic networking is a plus. Familiarity with cloud environments (AWS/Azure) and monitoring tools. Why Join Us? Be part of a team supporting mission-critical systems in real-time. Work in a high-energy, tech-driven environment. Opportunities to grow into domain/tech leadership roles. Competitive salary and benefits, health coverage, and employee wellness programs

ITAO is the custodian of the application and is responsible to apply and enable during Life-Cycle of the application the IT policies and procedures with specific consideration to IT management and Information Security. The ITAO ensures a clear separation of the responsibility within the project, aimed at achieving a safe and secure running of the application and compliance to regulations, policies and standards. ITAO is responsible for application documentation, application infrastructure reliability and compliance, and is usually the IT SPOC for audit initiatives. Your key responsibilities Strategy & Architecture Enterprise IT governance: Reviews current and proposed information systems for compliance with the organisation's obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy. Provides specialist advice to those accountable for governance to correct compliance issues. Cloud Security & Governance : Migration on Cloud from on-prem setup end to end with ensuring application/infrastructure and Data Security Information security: Communicates information security risks and issues to business managers and others. Performs basic risk assessments for small information systems. Contributes to vulnerability assessments. Applies and maintains specific security controls as required by organisational policy and local risk assessments. Investigates suspected attacks. Responds to security breaches in line with security policy and records the incidents and action taken. Information content publishing: Understands technical publication concepts, tools and methods and the way in which these are used. Uses agreed procedures to publish content. Obtains and analyses usage data and presents it effectively. Understands, and applies principles of usability and accessibility to published information. Specialist advice: Actively maintains knowledge in one or more identifiable specialisms. Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations. Recognises and identifies the boundaries of their own specialist knowledge. Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation. Knowledge management: Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Reports on progress of knowledge management activities. Configures and develops knowledge management systems and standards. Supports changes to work practices to support capture and use of knowledge. Business risk management: Investigates and reports on hazards and potential risk events within a specific function or business area. Continuity management: Implements and contributes to the development of a continuity management plan. Coordinates the assessment of risks to the availability, integrity and confidentiality of systems that support critical business processes. Coordinates the planning, designing, and testing of maintenance procedures and contingency plans. Data management: Assists in providing accessibility, retrievability, security and protection of data in an ethical manner. Methods and tools: Provides support on the use of existing method and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools. To maintain the Information Security related documentation of assigned IT Assets in the DB Group IT Asset inventory. Change and Transformation Requirements definition and management: Assists in the definition and management of requirements. Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries. Assists in the creation of a requirements baseline and in investigating and applying authorised requests for changes to base-lined requirements, in line with change management policy. Delivery and operation Availability management: Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures. Service acceptance: Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes. Configuration management: Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction. Asset management: Applies tools, techniques and processes to create and maintain an accurate asset register. Produces reports and analysis to support asset management activities and aid decision making. Change management: Develops implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change. Security administration: Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges. Performs non-standard security administration tasks and resolves security administration issues. Application support: Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Problem management: Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends. To support key role holders such as ITAOs and ISOs to develop a secure environment by evaluating the IT Security requirements as early as possible in the system development life cycle to select the applicable information security controls for implementation. To guide ITAOs on the implementation of compensating controls in case of deviations from the applicable information security controls. To approve the access control and user authorization approach of the assigned IT Assets. To execute and document periodical recertification of Access Rights in compliance with the DB Group Identity and Access Processes. Incident management: Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners in order to minimise probability of recurrence, and contribute to service improvement. Analyses metrics and reports on performance of incident management process. Your skills and experience Experience 6 to 9 years IT Service Management, IT Governance or IT Project Management background. Excellent communication and presentation skills, highly organized and disciplined. Experienced in working with multiple stakeholders. Ability to create and naturally maintain good business relationships with all stakeholders. Comfortable working in VUCA (Volatility Uncertainty Complexity Ambiguity) and highly dynamic environments. Rounded knowledge and experience of all the following Information Security processes; Application and Infrastructure Security Identity and Access management Information Security Incident and Problem Management Information Security Governance for business and technology Information Security Risk Management Expert knowledge of DB Information Security Principles, Policies, and Procedures Profound experience in business and IT processes and respective Information Security requirements. Extensive experience with financial markets and institutions. Excellent analytical skills, flexibility regarding problem solving. Ability to work in fast paced environment and keep pace with technical/ operational innovation. Open minded, able to share information, transfer knowledge and expertise to team members. Keeps pace with technical/operational innovation & maintains understanding of the CIO technologies, as well as CISO service and technology offerings ITAO will typically have a rather limited technical hands on involvement. A high-level understanding on the products/technologies below is welcomed: Databases: mainly Oracle Application/web servers (like J2EE based, especially JBoss, Tomcat, WebLogic Server, Apache) Management of security certificates. Unix servers very basic administration Microservices and SOA Communication and encryption protocols (mainly HTTP(S), SSL) Networking (firewalls, load balancers, etc) High Availability Architecture. Reasonable understanding and relevant experience in Agile-Scrum delivery and main tools (Jira & Confluence); 4-5 years of work experience in IT; 2-3 years project management or application owner experience. Preferable skills: Experience working with distributed development teams; Experience in finance products Experience on Google Cloud Security and Management Degree in Information Security or a comparable education In addition, the following education/certification attainment will be beneficial: CISSP (Certified Information Systems Security Professional) or equivalent. ISSMP (Information Systems Security Management Professional). CISM (Certified Information Security Manager) or equivalent Skills and quality Quality assurance: Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services. Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organisational directives, standards and procedures. Identifies non-compliances, non-conformances and abnormal occurrences. Conformance review: Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. Digital forensics: Contributes to digital forensic investigations. Processes and analyses evidence in line with policy, standards and guidelines and supports production of forensics findings and reports. To contribute to the Information Security Incident Management Process in the case of a security breach for their IT-Assets, if requested. Relationships and engagement Relationship management: Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information. Experience/Exposure Autonomy: Works under general direction. Uses discretion in identifying and responding to complex issues and assignments. Receives specific direction, accepts guidance and has work reviewed at agreed milestones. Determines when issues should be escalated to a higher level. Influence : Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions whichimpactthe work assigned to individuals or phases of projects. Understands and collaborates on the analysis of user/customer needs and represents this in their work. Complexity: Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies methodical approach to issue definition and resolution. Knowledge: Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of knowledge. Has an appreciation of the wider business context. Takes action to develop own knowledge. Business skills: Demonstrates effective communication skills. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures. Contributes fully to the work of teams. Appreciates how own role relates to other roles and to the business of the employer or client. Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and negotiating appropriate personal development opportunities. Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work. Cloud Migration and Understanding : Basic Knowledge on IaaS/PaaS/SaaS and migration from different environments to Cloud

REF70513W_2025147668 - Senior Program Analyst - WTS - Application Support - Retail Media Exp Mandatory The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products.

Job : SAP BASIS - Lead Consultant Jobs in Hyderabad (J49098)- Job in Hyderabad SAP BASIS - Lead Consultant (Job Code : J49098) Job Summary BE-Comp/IT, BE-Other, BTech-Comp/IT, BTech-Other Key Skills: Company Description Our client is a global knowledge practice that provides consulting, technology, engineering, management and innovation services to leading businesses, governments, non-governmental organizations and not-for-profits. We focus on gaining, refining and sharing expertise in the energy and utility sector, then provide strategic advice and implement outcome-driven solutions. Working with customers across the utility value chain, we deliver sustainable and lasting improvements to their efficiency and performance, adding value to their bottom line. Demand for power, gas and water is consistently growing as the population of the planet expands. Our goal is to support large consumers of energy and water, and improve the sustainability of resources by increasing efficiency and optimizing existing operations. We also develop commercially successful ways to use renewable resources which deliver transformative advantages for our customers. As demand grows so does opportunity, something Enzen has seized on since its inception in 2006. The business has grown and developed across the globe, with a physical presence in the UK, India, Australia, USA, Spain, Turkey, Middle-East, Africa and Kazakhstan. As we push into the second decade of the company, we`re super-charging our growth by delivering exceptional value and results to our customers. For people with the right mindset, the opportunity to develop and grow in the organization has never been greater. Our expanding solutions, services and geographies mean we`re always on the lookout for individuals who can drive positive change and are hungry for the success and rewards that go with it. Job Description Key Responsibilities: Support engagements: Regular interaction and effective collaboration with onshore customer calls and service review meetings Ensure high availability, reliability, and security of the network as per agreed service terms and conditions. Team Management. Overall responsible for managing the SAP Basis function/health checks/Batch jobs/Incidents/Service requests/Patching and upgrades/Roles creations etc for the multiple account. Incidents analysis, problem management and resolution within SLA Propose and participate in initiatives for overall performance estate based on vendor and industry best practices management of the Work closely with technology vendors and service partners responsible for service desk, desktop support. Should have experience in application support environment (Delivering Incidents/Service Request/Change Request/Impact Assessment) Should have good analytical and problem-solving skills in both Support and Projects. Liaise with business users (field users / back office) to understand the requirements and deliver to the requirement by self-developing, coordinating with the other technical team. Delivering Impact assessment/solutions for change requests raised by business users. Manage, coordinate and report application major incidents (P1 P2) Build end to end documentation and catalogue for supported applications and known errors. Hand out and give Knowledge Transfer sessions to the team. Business Engagement Engaging with business proactive to build trust and relationship for better stakeholder management. Demonstrate Proactive Approach rather than fix on fail Support with Business Development activities like Impact Assessment, PoC, Effort Estimation, Project Planning and Approach Definition. Project engagements Deliver the customer projects w. r. t. system upgrades in SAP CRM, ECC SAP BTP etc. Over-all experience with 8 - 10 years in SAP BASIS\Security. Well versed with SAP tools like maintenance planner, dependency analyser, SOLMAN, ATC checks etc. Experience in both ECC S/4 HANA. SAP experience includes SAP Installations Maintenance Experience with SAP Database like Oracle, Microsoft etc. Expertise in UNIX, Windows based OS and Oracle database Should be able to manage the team of 5 10 Well versed with Project Management Should have good communication skills Proactive in identifying issues and coming out with solution Experience in running the upgrade projects in SAP ECC, CRM etc. Skill Sets Required SAP BASIS (ECC\S4 HANA) Should have the real life project experience with the system upgrade i. e. SAP ECC and SAP CRM Ehp upgrades Should have the basis experience in managing the SAP BTP platform Experience in running the SAP CVI conversion projects to move to S4 Hana will be an added advantage Should have good analytical and problem-solving skills in both Support and Projects. Effective/clear verbal and oral communication skills in English. Analytical/Problem solving skills.

? ?Job Description ?Exp: 9 to 14 Years Job Location: Mumbai (Powai - Hiranandani) It is Work from Office role 5 Days working Job Role: Supporting smooth application operation and development of small enhancements for multiple applications Taking over the internal product responsibility for Business managed applications (BMA), IT products or product groups Planning, controlling and monitoring of external providers with regards to capacity, performance and result quality for applications or application groups in the area of responsibility Escalation management regarding tickets or general issues, set up alignment calls with customers Taking responsibility for or participating in the planning, managing and reporting of all global cost elements of the service budgets as well as verification of monthly invoicing Advising business departments or IT colleagues on service offerings Collaborating in transition projects and in the further development of the service in general Creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation Ensuring compliance based on internal and external regulations Required: University degree in IT or business information management or equivalent qualification Sound IT software development and cloud infrastructure experience as well as quality and result orientation Basic Experience in managing external service providers ideally in an offshore model Ability to think in a global meta-organizational as well as networked manner Talent in capture things quickly as well as structure and orchestrate topics Strong planning, coordination and organizational skills to ensure smooth AMS processes and as well to assist the Service Manager or the customer directly Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas Confidence, assertiveness and strong commitment Fluent command of Business English Cultural awareness

Job : IT Service Manager Jobs in Mumbai (J49094)- Job in Mumbai IT Service Manager (Job Code : J49094) Job Summary BCA, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, MCA, ME-Comp/IT, ME-Other, MSc-Comp/IT, MSc-Other, MTech-Comp/IT, MTech-Other IT-Software/Software Services IT Software - Application Programming / Maintenance Key Skills: (IT Service OR ITService OR IT-Service OR ITSM) AND (Manager OR Management) AND Regulatory AND Compliance Thursday, June 5, 2025 Company Description Our Company is the latest addition as an IT outsourcing provider for Group Worldwide. Supported by Companies Group, an 18 billion Euro organization operating in over 25 countries, company aims to offer technology services to the group. In the near future, Our company will drive its digital ambitions and establish offshore development centres in various cities across the country. Our Company will also focus on developing expertise and offering career opportunities in a wide range of technologies within the insurance sector. Job Description Exp: 9 to 14 Years Job Location: Mumbai (Powai - Hiranandani) It is Work from Office role 5 Days Working Must have skills: - Product Management, including budgeting and managing contracts - Managing third party vendors - Stakeholder management, especially towards business colleagues Ideal: - Experience in a regulated environment such as banks or insurance Role: Steering and constantly improving the most efficient run model for IT applications Taking responsibility for stable operations based on Service Management guidelines according to ITIL Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level Monitoring services according to Company, IT- and Application Managed Services standards Ensuring that products in your responsibility fulfil global IT Compliance, Security as well as Service Management standards. Establishing and maintaining operational methodologies and processes in assigned area of responsibility and review them regularly for effectiveness and efficiency. Acting as a multiplier and coach in the Application Managed Services community of Service Managers and Application Support Specialists regarding standards and processes Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs) Required: University degree in a technical discipline or IT-related education with several years of professional working experience Deep experience in IT Service Management and in managing of global distributed teams. Good experience in provider management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape Preferably basic knowledge of SAP, . Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management Pronounced analytical, conceptual and planning skills as well as ability to work independently and practically Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services Excellent command of English and German Team player and clear customer focus, open to establish new ways of working

ROLE SUMMARY We are looking for an SAP Service Delivery Manager that oversees and manages the support for SAP Finance (FI) and Procurement (MM) modules within an organization. This role typically involves leading a team, managing projects, and ensuring smooth operation of these systems and their related processes. SAP Service Delivery Manager role includes following responsibilities: Lead weekly or bi-monthly team meetings and guide team members in delivering towards KPIs. Ensuring project milestones are met, deliverables are completed on time, and risk management is effective. Act as a single point of contact of procurement operations area; Provides input for Optimization calls. Needs to be involved in identifying and implementing process improvements within the FI and MM modules. Maintain key metrics for quality, efficiency and productivity for application support. Implement improvement projects to drive quality, productivity and efficiency. Drive Application rationalization to reduce local applications to the absolute minimum. Identify opportunities to decommission applications or move to regional / global solutions. Continuous Improvement: own detailed trend analysis and reports regarding application performance, identify areas for improvement, agree and implement improvement plans with Pfizer Digital Client Partners, in coordination with the Digital Commercial Enablement and Market Facing Products and Solutions teams. Partner with Service Providers to drive increased value from services. Ensure alignment across the Pfizer Digital organization and service providers - effectively utilizing the Pfizer Digital organization. Adhere to the Pfizer Digital Process Framework, collaborate and work with various teams within Pfizer Digital to ensure compliance with Pfizer Digital standards. Maintain a technical understanding of global regional applications within the portfolio. Follow appropriate Governance Compliance processes for technology engineering, project management and application support. Provides status updates and communicates relevant Digital-related information to key stakeholders. Serves as main point of contact on all Digital-related matters for area of responsibility. Furthermore, the manager will oversee onshore and offshore contractors. ROLE RESPONSIBILITIES Responsible for vendor relationship management for all 3rd parties involved in the application support and maintenance across the markets and applications under his/her responsibility. Manage operational support projects and change initiatives through the project life cycle, ensuring delivery to required time, cost quality. Participate in audit meetings to ensure all teams involved are following appropriate SOX and GMP audit procedures and policies to maintain good compliance posture. Provide technical support and troubleshooting for data issues and incidents. Support SAP Deployments, Acquisitions and Divestitures, Continuous Improvements projects. BASIC QUALIFICATIONS BS/MS Degree in Information Management, Computer Science, or Engineering 5+ years of SAP Procurement and Finance application administration and support experience Strong knowledge of SAP Material Management (MM) and SAP Finance (FICO) - components, functions, and features. Experience in supporting projects that involve external vendors and multiple business areas. Proficient in Microsoft Project Office Suite (Word, Power Point, Excel) Project management knowledge skills Ability to function effectively in a matrix model as well as team environment. Excellent communication, collaboration, and problem-solving skills. PREFERRED QUALIFICATIONS Extensive knowledge of SAP Material Management and Finance modules along with Ariba experience. Experience supporting SOX, GMP audit applications with good understanding of audit processes and procedures. Experience in working with SAP S/4 HANA, Ariba, MM, FICO, SAP MDG, Oracle, MS SQL, and other data sources and targets. Good understanding of data governance and data security principles and practices. Good understanding of SDLC processes and methodologies Certification in SAP MM, FICO or SAP S/4 HANA is a plus. Work Location Assignment: On Premise Information Business Tech #LI-PFE

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Team Leader In this role, you will: Responsible for leading small size global high performance technology delivery teams Responsible for hands-on design, build and delivery of new as well as management of existing Digital and Data technology services Collaborate with Architects, Solution Analysts, SMEs from various teams to drive the right solution and outcome Create estimates for medium to large size projects Create high level design and as well as analyse and develop code as per specifications Conduct peer review at various stages of the project lifecycle Perform application support as necessary and participate in and drive the Crisis Calls for production incidents Identify and work on system performance improvement and efficiency improvement Stakeholder (both internal and external) management Mentor junior developers in the team Requirements To be successful in this role, you should meet the following requirements: 5-8 years strong working experience in APIs and Microservices Extensive experience working with Java, preferably more recent versions Hands-on in-depth experience in designing and implementing micro services using the Spring Boot framework Hands-on in-depth experience in using and developing Continuous Integration pipeline using Jenkins, Maven, GitHub and other CI tools used in DevOps ecosystem Proficiency in Kubernetes and Dockers In-Depth understanding of information security and common security frameworks Fair exposure to AWS Extensive knowledge of monitoring tools (e. g. AppDynamics, Splunk etc) Experience in design and development of medium to high complexity problems Good knowledge and experience of DevOps Agile discipline Strong interpersonal and communications skills Experience of working as a technical/project lead for small to medium size projects You ll achieve more when you join HSBC.

Support Engineer for DMS Support for Yamaha Dealers Candidate must fulfill below criteria: - Bachelor’s degree in Computer Science, Information Technology, or related field - Expertise in diagnosing and resolving technical issues in a fast-paced environment - Strong understanding of application development and deployment processes - Basic knowlegde of Database - Excellent communication and interpersonal skills - Ability to effectively prioritize and manage multiple tasks. Language : Tamil, Mallayalam, Telegu Roles and Responsibilities Provide first-line support for DMS-related issues and queries from dealers and internal stakeholders. - Diagnose and troubleshoot software and hardware issues related to the DMS. - Collaborate with the development team to identify and resolve bugs and system enhancements. - Conduct training sessions for dealers on the effective use of the DMS. - Monitor system performance and generate reports to identify areas for improvement. - Assist in the implementation of DMS upgrades and new features. - Ensure timely resolution of support tickets and maintain documentation of issues and solutions. - Build strong relationships with dealers and provide excellent customer service.

Job Role - Technical application executive Technical application Executive - Field sales "Technical sales" refers to a sales role where the individual possesses in-depth knowledge of food processing technology, ingredients, and manufacturing practices, allowing them to effectively sell complex food production equipment, ingredients, or solutions to food manufacturers by understanding their specific technical needs and recommending the best fit based on those requirements; Roles & Responsibilities 1. Responsible for providing Technical and Application support for yeast and bakery ingredients for the South Region. Support the product development team with feedback and testing new formulations in the market. Provide product support to the Sales Team and assist in converting application trials to successful sales orders. Marketing, General sales Gather and analyze relevant data on existing and potential markets and trends for assigned product groups. Make appropriate recommendations in a timely manner. Arrange and conduct programs of training to meet identified needs. Develop a sales strategy in conjunction with the sales team for the region in line with the overall objectives of the business. Strategy to be coordinated with the overall direction of the Management Board. Develop sales plans & budgets within the agreed time frame, consistent with the sales strategy approved by the Board. Receive adequate training to achieve current objectives and future developments. Sales to new customers and existing customers Arrange and conduct programs of training to meet identified needs. Business Development: Driving marketing initiatives by identifying & developing new streams for revenue growth and maintaining good relationships with customers to acquire and retain quality customers. Conducting competitor analysis & competency mapping to keep abreast of market trends. Marketing Campaigns: Launching loyalty programs, running online and offline campaigns, analysing the effectiveness of the campaigns and reporting to the superior, and making effective use of the schemes and promotional offers, to increase the revenue. Managing New Product Launch Final confirmation and approval of brand positioning and strategy formulation. Create marketing to expand the top line and market share, and make it known to subordinates. Plan product placement using appropriate marketing plans and strategies including consumer offers and promotions. Qualification And Experience . Graduate / Post Graduate 5 to 7 years of related experience JUST IN CASE I DO NOT PICK YOUR, PLEASE SEND YOUR UPDATED RESUME TO MY EMAIL AND I WILL CALL YOU BACK. | Thanks & Regards, Email:sp@intellisearchonline.net Mobile: 9590270707

The candidate must demonstrate sound Business Analysis skills such as gathering requirements and creating functional designs. Required Candidate profile The candidate should also have a good understanding of conditional logic (IF/ELSE/TRUE/FALSE)