1499 Application Support Jobs - Page 3

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this role at associate vice president level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: Skilled in Site Reliability Engineering (SRE), IBM Cloud with strong communication and incident management capabilities; flexible to work in shifts and 24 7 on-call support Proficient in Production Governance and Change Management processes, ensuring stability and compliance in live environments Exposure to the Retail domain is a plus. Knowledge and experience of industry standard toolsets and processes Knowledge and experience of using operational principles A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Good collaboration and stakeholder management skills Hours 45 Job Posting Closing Date: 01/07/2025

Beyond Now - R6 Support Analyst - We are looking for a specialist in development, test automation and agile delivery who is passionate about helping teams and individuals adopt better practices. Experience includes Infonova R6, Java, Spring, REST, unit test framework, Git, JIRA. The particular position on offer requires the candidate to Experience in Telecom domain. Experience in Software Design, Development, Testing and Analysis with knowledge of SDLC, STLC, Agile and Waterfall methodologies. Expertise in Infonova R6 Product Model, Development and Testing. Hands on experience in Infonova R6 product configuration for Services, Wholesale and Retail offers. Experience in Infonova R6 product configuration of Base offer, Bundle offers, Offer features such as discounts, instalments, contracts, allowances, feature dependencies and configuration attributes. Experience in Infonova R6 Development of Wholesale revenue sharing using Infonova R6 OOB functionality and feature dependencies. Propose, Estimate the effort required for full scale web application [or core Java] project and proceed to understand the design followed by development. Candidate is required to have sound design knowledge and experience on using design tools and IDEs and able to produce deliverables using the tools Implement code for a Java development project using best coding standards. Specific skills are mentioned below. Atleast 5 years of hands-on expereience in of Core Java J2EE, Web Services, RESTful services. Atleast 5 years of experience in SQL/PL-SQL & data base concepts including designing Should have experience on implementing CICD or CINT based automations using Jenkins, GIT and Maven Should have used one of the version control tools like VSS, SVN or CC for atlast 5 years Should be able to review design/code/UTPs and ensure utmost quality of deliverables Should be able to play a consultant role and track though the different phases of LLD, Code, ST and UAT of the project Good documentation & communication skills required so as to prepare application user manuals, support handover documents and change management and deployment management related documents. Participate in deployments and ensure smooth release of the project to production systems Provide project integration support, performance testing support, Sanity testing & User acceptance test support As it would be a DevOps team, the candidate should perform support role and should have knowldeg of Ticket management, Change management, deployment, Level 2/3 support, etc. Experience in Product Model requirement analysis, design, development and deployment on production environments. Good communication skills with strong investigation, problem solving and decision making skills. Ability to work in shift. Provide post implementation testing and support.

Req ID: 308193 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Oracle EBS SCM Functional Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). PURPOSE Functional Analyst for SCM (Operations) Domain of Oracle Application EBS R12. KEY RESPONSIBILITIES Design, build, and implement functional and technical solutions which meet desired business, functional and non-functional requirements Provide Functional & Testing experience in the areas of Supply Chain, Distributions, Manufacturing. Assesses project impact of system changes on users and internal and external customers and stakeholders. Identify risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI. Ability to identify and address root cause of production problems, and a strong background in resolving application support issues. Ability to formulate and document requirements, design specifications, and test plans for extensions to Supply Chain applications which include, reports, interfaces, conversions, and enhancements. Accurately prepare written business correspondence that is coherent, grammatically correct, effective, professional, and engaging. Follow through with commitments and assume additional responsibilities without being asked Provide weekly status reports. Open and manage SR service request ticket Help facilitate resolution on Period closures issues QUALIFICATIONS AND EXPERIENCE Over 10+ Years - Experience in EBS R12 SCM Modules including Purchasing, Order Management, Inventory, Shipping modules Must have EBS R12 Implementation and support project experiences. Should have working knowledge on Assemble to Order, Pick to Order, Back to Back orders. Knowledge on Configurator, Advanced pricing, AME will be an added advantage. TECHNICAL COMPETENCIES Working knowledge on SQL and basic PLSQL Experience in understanding Oracle Apps Data Model for the Order Management, Advanced Pricing and Shipping Execution. Key APIs and data flow between modules, tables, Order Management Workflows. OTHER COMPETENCIES Good Communication and good documentation skills. Must know how to work in Onsite-offshore model. Must have good knowledge of Agile Methodologies. Must be good in troubleshooting and must be able to work independently without additional help. Should have good Analytical and debugging skills. WORKING CONDITIONS AND ENVIRONMENT KEY WORKING RELATIONSHIPS INTERNAL - Candidate needs to work with the technical counterpart and other functional team members. EXTERNAL - Candidate needs to collaborate with the Business Process Engineering team and external vendor partners. SUPERVISORY RESPONSIBILITIES Enforce and manage project deadlines and schedules Participate in all phases of system implementation including requirements gathering, functional and technical design, system design and development, testing and roll-out and support Shift Time : Resource availability until 1am IST shift

Req ID: 327008 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a NX MCAD Support Analyst_327008 to join our team in Bangalore, Karn taka (IN-KA), India (IN). 3+ years of experience in NX MCAD design and support covering configurations Strong experience with NX MCAD functional process and configuration String experience managing NX end user issues, administration and resolution. Experience working on NX and Teamcenter/Metaphase functional process and integration. Knowledge on NX Open will be an added advantage Strong understanding of application support processes and understands Service Now tool. Flexible to work in shifts and provide support coverage. Ability to problem solve with minimal support. Excellent verbal and written communication skills. #LI-INPAS Resources have to be Bangalore based and working out of the customer office in Whitefield

Role Name: L1 Helpdesk Team Lead - ServiceNow Platform Support (Custom Applications) Experience Range: 6-8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2-4 years of experience in ServiceNow platform support About the Role We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction all within an ITIL-aligned framework. You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment. Key Responsibilities Team Leadership & Operations Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests. Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards. Ensure all incidents and service requests are resolved within defined SLAs and OLAs. Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets. Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage. Mentor and coach team members, conduct performance reviews, and identify training needs. Incident & Escalation Management Act as the first point of escalation for unresolved or complex L1 issues. Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution. Conduct post-incident reviews and contribute to root cause analysis and preventive actions. Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management. ServiceNow Platform Support Oversee L1 support for custom ServiceNow applications and the Service Portal interface. Perform basic configuration tasks, user account administration, and access management within ServiceNow. Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes. Participate in testing and validation of new ServiceNow features, upgrades, and patches. Reporting & Continuous Improvement Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more. Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience. Maintain and improve support documentation, SOPs, and knowledge base articles. Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence. Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership. Stakeholder Engagement Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines. Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction. Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams). Represent the support team in operational meetings and contribute to service improvement initiatives. Essential Skills & Experience Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal. Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies. Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS. Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities. Strong understanding of ITIL practice s with ITIL v3/v4 Foundation Certification and related service manag ement principles. Excellent troubleshooting, communication, and customer service skills. Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions. Preferred Attributes Degree in Computer Science, Engineering, or a related field. ITIL Foundation certification or equivalent. Experience working in Agile or DevOps environments. Experience with reporting and dashboard creation in ServiceNow. Strong analytical mindset with the ability to make data-driven decisions. Exposure to ServiceNow s AI and automation features (e.g., Virtual Agent, Predictive Intelligence). A natural coach and mentor with a passion for developing talent and fostering team growth.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a German translator with SQL skills to join our team in Bangalore, Karn taka (IN-KA), India (IN). 5-8 Years of work experience into application support - SQL Server Should be good in Basic SQL, communication, analytical skills. Participate in data-modeling and database designing. Perform event and time based scheduling of SSIS packages. Performance Optimization and Technical Design and Documentation. Debug and resolve technical issues. Handling batch production jobs failures to meet the SLA on time. Willing to work in Shifts Nice to have ITIL Certification Good Communication and documentation skills. Good to have experience in Unix platform

Key Responsibilities Identify Complex problems and needs at the customer site and work throughout the work cycle until the implementation of the solution Lead recipe creation to optimize system performance and Train PSE/AEs' in recipe creation Application Qualification of new technologies/features, Executes -sites, evaluation and demos at customers site Participate in Customer Demo Activities Participate in finding the solution, follow up on solution execution Create new methodologies in order to optimized system performance for specific application Analysis and Transfer new application capabilities in the system envelope from product division to customer application support team Participates in customer technical review meetings Functional Knowledge Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities Business Expertise Understands key business drivers; uses this understanding to accomplish own work Leadership No supervisory responsibilities but provides informal guidance to new team members Problem Solving Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills Explains complex information to others in straightforward situations

Experience on Application Support, SQL ,Linux , Shell scripting is mandatory. Azure Cloud Knowledge and Docker Administration is added advantage Java and SQL Skill is advantages. Ready for rotational shifts – General , Morning , Second & Night Shifts

• You have experience support plus developer You have deep knowledge about SQL • Writing functional & technical specifications for business requirements. • Create scripts using SQL, PowerShell, VBScript and command line. • knowledge C# or java Required Candidate profile Any Queries :8652547205/anisha@peshr.com

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Should be able to lead the small size team of 4 to 5 team and mentor the team. Should be a team player and should have ability in taking initiatives and maintaining congenial work Follow standards and controls to ensure quality of outcome Batch support and automation using Rexx Perform application support as necessary; participate in the Crisis Calls for production incidents Identify and work on system performance improvement Ensuring strict adherence to all regulatory issues and compliance of all internal controls. Implement and comply with Group Compliance Policy. Should deliver considering the operational risk associated with the role. Requirements To be successful in this role, you should meet the following requirements: 7+ experience in development and batch support activities. Strong knowledge of VisionPlus batch flow. Hands-on experience on Cobol Development, Rexx, Eztrieves and issue resolution with good analytical sklils Strong knowledge of COBOL and CICS Strong knowledge of Jenkins Well versed with Mainframe technologies such as Endevor, Changeman and batch scheduling activities. Experience in design and development of Small/medium problems Strong interpersonal and communications skills

Role & responsibilities To provide reliable and sustainable daily services for end-users of applications, based on ITIL-compliant processes. Responsible for project deliveries which includes application deployments, application releases, Automation and migration activities as part of life cycle. Individuals are expected to provide proactive support like performance monitoring, tuning advice, interaction with development team & infrastructure team identify and fix the issues. Participation to the technical design and implementation of new components within the frame of projects, in coordination with other Group IT Production teams (Systems, DBA, Operation) Follow-up tasks delegated to other Group IT Production teams Preferred candidate profile Technical (e.g. Coding (Java), Testing (Unit)) Experience in Application Support & Monitoring, Problem, Change & Incident management Experience in Providing Application Support for the applications hosted on Windows platform. Hold experience in basic understanding and knowledge in the fields of Firewalls, Router/switching or Load Balancers Basic Knowledge on Networking, Active Directory, Domain controller, DNS, DHCP, LDAP, ASP.NET, Internet Information Services (IIS), Microsoft Forefront Threat Management Gateway (Forefront TMG), Microsoft Exchange server, Vulnerability management Basic of Networking Overview of Platforms & systems across Databases (DB2 and Oracle) Good Scripting knowledge (Powershell scripting...) Experience in Scheduling & running batch jobs, setting up file transfer jobs (using SFTP or), batch Monitoring Monitoring availability of online applications Coordinate with Business and Functional and application owners Familiarity with ticketing tools for incident & Change Management (Service Now, JIRA) Cloud Technologies would be an added advantage Business / Client Engagement (e.g. Marketing, Consulting) Work closely with functional Managers, ISO, and Development/ technical teams for planned system upgrades, application releases upgrades, changes and other BAU tasks. Weekly/Monthly Service Review meetings Reporting People Engagement (e.g. Hiring, Training etc.) Understand the business scenario, operational scenario and the business case for the project. Understand the technical environment, platforms and other dependencies of the project. Provide support for production deployments in all environments Ensure issues are resolved within SLA Lead the team, track the tasks and technical guidance to team Report and update the progress, status, issues and risks as per the specified process followed in the project Administrative / Compliance (e.g. Documentation, Quality etc.) Create and maintain standard operational procedures for all the activities with respect to the applications and support space.

We are seeking a Technical Support Engineer with hands-on experience supporting platforms such as ServiceNow . The ideal candidate will be responsible for troubleshooting, resolving technical issues, and delivering excellent customer support within a fast-paced enterprise environment. Key Responsibilities: Troubleshoot and resolve technical issues related to ServiceNow and related technologies. Work with relational databases (e.g., MySQL, Oracle) and analyze database logs to assist in root cause analysis. Perform diagnostics on Linux/Unix or Microsoft Server environments. Utilize scripting skills (e.g., JavaScript, Python, Perl, Unix Shell, Windows Shell ) for automation and troubleshooting tasks. Understand web application architecture and basic components of web stacks. Use monitoring tools such as Splunk for log analysis and issue tracking. Provide high-quality technical support for SaaS/PaaS platforms, including case management and escalation handling. Deliver prompt and clear communication with internal teams and customers. Required Skills & Experience: 2+ years of experience in technical support or application support , preferably in a SaaS/PaaS environment. Familiarity with ServiceNow platform support and administration. Working knowledge of ITIL framework and IT service management practices. Experience troubleshooting issues in Linux/Unix or Windows server environments. Ability to write or debug basic scripts in one or more scripting languages (JavaScript, Python, Shell). Solid understanding of relational databases and ability to read logs effectively. Excellent verbal and written communication skills with a customer-focused mindset. Preferred Skills: Experience with Splunk , log analyzers, or monitoring tools. Knowledge of incident management , SLAs, and escalation procedures. Exposure to other enterprise ITSM tools is a plus.

We are hiring a Technical Support Engineer with proven expertise in the ServiceNow Platform to join one of our esteemed MNC clients. This is an excellent opportunity for professionals looking to work in a dynamic, growth-oriented environment and provide critical support on a global enterprise platform. Key Responsibilities: Provide L2/L3 technical support for the ServiceNow platform , ensuring timely resolution of incidents and service requests. Analyze system issues using log files , monitoring tools, and standard debugging practices. Troubleshoot and support various modules like Incident Management, Service Catalog, SLA Management, Workflows, Approvals, Customer Service Management , and more. Work with stakeholders to ensure smooth defect management, knowledge base maintenance , and escalation handling. Debug and resolve issues in JavaScript code and other client/server scripts used in ServiceNow. Collaborate with cross-functional teams to maintain platform stability and performance. Required Skills & Experience: 3+ years of hands-on experience supporting the ServiceNow platform in a technical role. Strong experience troubleshooting web applications and JavaScript . Proficiency in analyzing application logs , identifying root causes, and applying fixes. Knowledge of ITIL processes and experience with incident, problem, and change management . Excellent communication skills (both verbal and written) with the ability to interact with global clients and internal teams effectively. Demonstrated ability to work under pressure and resolve complex issues with a creative problem-solving approach . Preferred Qualifications: ServiceNow Certifications (CSA/CIS) are a plus. Experience with ServiceNow upgrade/patch cycles . Familiarity with integration protocols (REST, SOAP) is a bonus. Why Join Us? Opportunity to work with a leading MNC client Exposure to enterprise-level tools and global support environments Growth-focused culture with career advancement opportunities

Job Description Net Support Role L2 / L3 Support Role. Experience: 3 to 6 years Location Noida Skill Set: Mandatory: .Net, WCF, SQL (Strong Support Role) Preferred: Knowledge of Azure / AWS Optional: SSIS, SSRS, SSAS Project Domain: Financial Services Role Type: Technical Support (L2 or Le level candidates) Required Skills: .NET SQL Oops concepts and SOLID principles. Few design patterns as per candidates' familiarity. .Net basics and .Net core .Net advanced like extension methods, LINQ, delegates, lambdas, generic classes and methods. Dependency injection and IOC. Entity framework understanding. Performance optimization. API security and OAuth understanding. DevOps and deployments. Application Logging, tracking and monitoring techniques. Stored function, functions, keys and referential integrity. In depth joins understanding. Query tuning, performance optimizations. Indexes pros and cons. Db migration. Linked servers, user access controls.

SUMMARY Job Role: Payments Support Engineer Experience: 2+ years Location: Mumbai/Kolkata Summary: We are seeking a Payments Support Engineer to join our team. As an Application Support Engineer, you will be responsible for identifying and resolving issues within critical business systems, ensuring seamless operations. Roles & Responsibilities: Work independently and become a subject matter expert. Actively participate in team discussions and contribute to providing solutions to work-related problems. Proactively identify and resolve software issues and collaborate with cross-functional teams to address system malfunctions. Document troubleshooting steps and solutions for future reference and maintain technical documentation for software systems. Provide training and support to end-users on software functionalities. Professional & Technical Skills: Proficiency in Payments Fundamentals. Strong understanding of software troubleshooting methodologies. Experience in analyzing and resolving software issues. Knowledge of SQL for database querying. Familiarity with ITIL framework for incident management. Additional Information: Minimum of 2 years of experience in Payments Fundamentals required. This position is based at our Mumbai office. A 15 years full-time education is required. Requirements Requirements: 2 years of relevant experience in Payments Fundamentals. Proficiency in Payments Fundamentals. Knowledge of SQL for database querying. Familiarity with ITIL framework for incident management.

Apex Group Ltd has an immediate requirement for a FIS Investran Techno-Functional Senior Associate for its Fund Services business within the Private Equity & Real Estate Funds (PERE) division. The principal responsibilities for the job are managing client reporting request, monitoring the Investran database, enhancing the technical product and supporting operational excellence. The role requires. Design, develop and implement high quality reports for our global Private Equity clients and their investors. Working closely with our system vendor FIS to identify application issues and help drive their resolution. Knowledge of PE GL Suite FIS Investran is a must . Promote product knowledge and team initiatives key PE forums such as the Investran Task Force. Understanding any manual process and work on automation improvements . Work on ad-hoc projects driven by the business while continuing to support the day-to-day requirements. Create and maintain technical documentation, including user manuals and guides . Strong project management experience with excellent stakeholder/client relationship management skills. Desired Technical Experience and Knowledge: 3+ years of related experience with Crystal Reports & SSRS Report Builder is a must Writing SQL queries against any RDBMS, VBA and other Programming language will be a plus Good understanding of unit testing , software change management, and software release management Domain/Working knowledge of financial industry data models is a plus. General knowledge/skills: Databases, Excel, PowerPoint Position Requirements Include: BE plus/or Post-graduate / CFA / CA / MBA / CCRA / CIIA / CAIA & equivalent 5+ years of experience in relevant fund admin experience incl. Client Reporting and Application support Strong research and analytical skills, including critical thinking and the ability to integrate various sorts of data and information in the analysis Experience working independently, proactively identifying or initiating ways to enhance a process, procedure or outcome that benefits the organization Ability to prioritize a large and varied workload, managing multiple tasks and details simultaneously Ability to show initiative, willingness to learn and take on responsibilities as contributing team member either in a lead or in a backup role to ensure team success Should be solutions focused and have the ability to work in unstructured environments under minimum or no supervision Willingness to acknowledge what is not understood and seek assistance Effective oral and written communication skills to clearly articulate analysis Advanced understanding of MS Excel, Word and PowerPoint

The primary responsibility of the Manager Applications Support is to ensure the availability and high quality of services provided to the end-users. These include several applications including in-house applications and interfaces with other systems and data sources. The person must have the ability to work as part of a team, within IT as well as in collaboration with end-users, Product Owners and other stakeholders. They must be able to understand requirements and guide the team in designing, documenting and implementing appropriate solutions, contributing to the process if required to satisfy the users needs. The successful applicant will work with global IT Operation and Support team. Experience working with Agile and DevOps methodologies would be preferable. Job Specification Leading an international team of Application Support Engineers and Developers Controlling IT workstreams in global projects Development, maintenance and support of several in-house solutions (Python, JSON, VB.NET, PL/SQL) Development, maintenance and support of scheduling and ETL solutions Reporting tool like OpenText, crystal report Ability to clearly communicate technical ideas to both technical and business stakeholders. Ensure adherence to change management and release management procedures Working closely with other team members and end users Skills Required 8-10+ years experience in a similar role 8+ years design and support experience Solid knowledge and experience in VB.NET, Python and JSON Experience in (Oracle) database design and PL/SQL Knowledge and experience of software engineering life cycle Experience working with automation/scheduling tools, such as VisualCron or Control-M Experience working with ETL tools, such as Alphafuse or X-Gen Great attention to details and the passion to drive projects forward Excellent time management and decision-making skills Excellent communication skills in both English written and verbal Good understanding of financial solution and process Background in the financial industry preferable What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

The primary responsibility of the Manager Applications Support is to ensure the availability and high quality of services provided to the end-users. These include several applications including in-house applications and interfaces with other systems and data sources. The person must have the ability to work as part of a team, within IT as well as in collaboration with end-users, Product Owners and other stakeholders. They must be able to understand requirements and guide the team in designing, documenting and implementing appropriate solutions, contributing to the process if required to satisfy the users needs. The successful applicant will work with global IT Operation and Support team. Experience working with Agile and DevOps methodologies would be preferable. Job Specification Leading an international team of Application Support Engineers and Developers Controlling IT workstreams in global projects Development, maintenance and support of several in-house solutions (Python, JSON, VB.NET, PL/SQL) Development, maintenance and support of scheduling and ETL solutions Reporting tool like OpenText, crystal report Ability to clearly communicate technical ideas to both technical and business stakeholders. Ensure adherence to change management and release management procedures Working closely with other team members and end users Skills Required 8-10+ years experience in a similar role 8+ years design and support experience Solid knowledge and experience in VB.NET, Python and JSON Experience in (Oracle) database design and PL/SQL Knowledge and experience of software engineering life cycle Experience working with automation/scheduling tools, such as VisualCron or Control-M Experience working with ETL tools, such as Alphafuse or X-Gen Great attention to details and the passion to drive projects forward Excellent time management and decision-making skills Excellent communication skills in both English written and verbal Good understanding of financial solution and process Background in the financial industry preferable What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

The Role & Key Responsibilities: The Level 2 Application Support Engineer will be responsible for providing technical support for the Digital Banking Product. They will also assist in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives. The ideal candidate must have a firm grasp of core technical areas, including PHP, Visual Development tools, Java Script databases and SQL. Pro-Actively review and refine the current processes to enhance resilience. Oversee and assist in the resolution of production incidents. Support the existing PHP code. Support the existing Orchestrator code. Working with the development team on small enhancements to the existing code. Work as part of a project team on larger projects, developing new integrations. Apply working procedures, methodologies and tools according to ITIL best practices and internal procedures. Comply with Information security best practices and guidelines. Participate in the elaboration and maintenance of the knowledge base of product. Skills Required Domain specific knowledge, encompassing one of: Banking, Payments and Client Onboarding 3+ years at a similar level to that being advertised. Experience with Cloud-based platforms Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution. Developer mindset, with structure problem solving. Continuous improvement mindset Fluent communication skills in English both written and verbally PHP and the Laraval framework, SQL Skills Desirable Knowledge/experience working within a regulated Banking environment. Knowledge of cloud - Azure experience Knowledge of working with in a DevOps environment Azure ??? Hands on experience within technical support teams

The Role & Key Responsibilities: The Level 2 Application Support Engineer will be responsible for providing technical support for the Digital Banking Product. They will also assist in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives. The ideal candidate must have a firm grasp of core technical areas, including PHP, Visual Development tools, Java Script databases and SQL. Pro-Actively review and refine the current processes to enhance resilience. Oversee and assist in the resolution of production incidents. Support the existing PHP code. Support the existing Orchestrator code. Working with the development team on small enhancements to the existing code. Work as part of a project team on larger projects, developing new integrations. Apply working procedures, methodologies and tools according to ITIL best practices and internal procedures. Comply with Information security best practices and guidelines. Participate in the elaboration and maintenance of the knowledge base of product. Skills Required Domain specific knowledge, encompassing one of: Banking, Payments and Client Onboarding 3+ years at a similar level to that being advertised. Experience with Cloud-based platforms Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution. Developer mindset, with structure problem solving. Continuous improvement mindset Fluent communication skills in English both written and verbally PHP and the Laraval framework, SQL Skills Desirable Knowledge/experience working within a regulated Banking environment. Knowledge of cloud - Azure experience Knowledge of working with in a DevOps environment Azure Hands on experience within technical support teams

Experience: 3+ years I Industry/Domain: Fund Administration Apex Group Ltd has an immediate requirement for a FIS Investran Techno-Functional Senior Associate for its Fund Services business within the Private Equity & Real Estate Funds (PERE) division. The principal responsibilities for the job are managing client reporting request, monitoring the Investran database, enhancing the technical product and supporting operational excellence. . The role requires. Design, develop and implement high quality reports for our global Private Equity clients and their investors. Working closely with our system vendor FIS to identify application issues and help drive their resolution. Knowledge of PE GL Suite FIS Investran is a must. Promote product knowledge and team initiatives key PE forums such as the Investran Task Force. Understanding any manual process and work on automation improvements. Work on ad-hoc projects driven by the business while continuing to support the day-to-day requirements. Create and maintain technical documentation, including user manuals and guides. Strong project management experience with excellent stakeholder/client relationship management skills. Desired Technical Experience and Knowledge: 3+ years of related experience with Crystal Reports & SSRS Report Builder is a must Writing SQL queries against any RDBMS, VBA and other Programming language will be a plus Good understanding of unit testing, software change management, and software release management Domain/Working knowledge of financial industry data models is a plus. General knowledge/skills: Databases, Excel, PowerPoint Position Requirements Include: BE plus/or Post-graduate / CFA / CA / MBA / CCRA / CIIA / CAIA & equivalent 5+ years of experience in relevant fund admin experience incl. Client Reporting and Application support Strong research and analytical skills, including critical thinking and the ability to integrate various sorts of data and information in the analysis Experience working independently, proactively identifying or initiating ways to enhance a process, procedure or outcome that benefits the organization Ability to prioritize a large and varied workload, managing multiple tasks and details simultaneously Ability to show initiative, willingness to learn and take on responsibilities as contributing team member either in a lead or in a backup role to ensure team success Should be solutions focused and have the ability to work in unstructured environments under minimum or no supervision Willingness to acknowledge what is not understood and seek assistance Effective oral and written communication skills to clearly articulate analysis Advanced understanding of MS Excel, Word and PowerPoint .

The Role & Key Responsibilities: The Level 2 Application Support Engineer will be responsible for providing technical support for the Digital Banking Product. They will also assist in developing and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives. The ideal candidate must have a firm grasp of core technical areas, including PHP, Visual Development tools, Java Script databases and SQL. Pro-Actively review and refine the current processes to enhance resilience. Oversee and assist in the resolution of production incidents. Support the existing PHP code. Support the existing Orchestrator code. Working with the development team on small enhancements to the existing code. Work as part of a project team on larger projects, developing new integrations. Apply working procedures, methodologies and tools according to ITIL best practices and internal procedures. Comply with Information security best practices and guidelines. Participate in the elaboration and maintenance of the knowledge base of product. Skills Required Domain specific knowledge, encompassing one of: Banking, Payments and Client Onboarding 3+ years at a similar level to that being advertised. Experience with Cloud-based platforms Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution. Developer mindset, with structure problem solving. Continuous improvement mindset Fluent communication skills in English both written and verbally PHP and the Laraval framework, SQL Skills Desirable Knowledge/experience working within a regulated Banking environment. Knowledge of cloud - Azure experience Knowledge of working with in a DevOps environment Azure ??? Hands on experience within technical support teams

Application Support Analyst - Lead Permanent Location: Pune Experience: 6 - 10 years Department: IT Employment Type: Full time Role purpose The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support across several applications in APEX Group. Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Provide input and support to project related tasks such as new application implementations, new application upgrades and releases. Follow the IT change management process when performing any changes in both PROD and NON-PROD environments. Develop and provide effective dashboards and regular reports to support leadership and project teams. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Provide response and deliverables related to audit and compliance requests. Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Efficiently managing code migration across various environments only to ensure synchronized and continued functionality. Documenting processes proficiently and continuously monitoring the application performance metrics. Keep an updated record of configuration changes while scheduling the updates of applications. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Experience with fund administration and finance applications. Experience in supporting core line business applications. Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding Understanding on Azure cloud Understanding on Client Server Architecture Strong verbal and written communication skills and ability to present in a clear and concise manner. Experience with Azure desirable. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work

locationsPune - East time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008642Application Support Analyst - Lead PermanentLocationPuneExperience6 - 10 yearsDepartment:IT Employment TypeFull time Role purpose The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support across several applications in APEX Group. Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Provide input and support to project related tasks such as new application implementations, new application upgrades and releases. Follow the IT change management process when performing any changes in both PROD and NON-PROD environments. Develop and provide effective dashboards and regular reports to support leadership and project teams. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Provide response and deliverables related to audit and compliance requests. Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Efficiently managing code migration across various environments only to ensure synchronized and continued functionality. Documenting processes proficiently and continuously monitoring the application performance metrics. Keep an updated record of configuration changes while scheduling the updates of applications. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Experience with fund administration and finance applications. Experience in supporting core line business applications. Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding Understanding on Azure cloud Understanding on Client Server Architecture Strong verbal and written communication skills and ability to present in a clear and concise manner. Experience with Azure desirable. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work

Dear Candidate, Pennant Technologies Pvt Ltd is hiring!! Job Title: :Lead Engineer, Support Work location: :Vizag Work mode: :Work from office Experience: :8 to 13 years Industry type: :Product based Fintech company Domain: :BFSI Lending Domain Key Skills: 7+ years of experience in a software support environment supporting complex, multi-tiered enterprise software applications. Hands on experience in supporting JAVA/J2EE Applications. • Experience on IDE (Eclipse) for debugging. Performance improvements / optimization / shell scripts / memory management / automation activities Strong knowledge in DB Skills (Post Gres/Oracle / SQL Server). Solid experience in Technical Troubleshooting skills. Strong hands-on experience in Lending domain (LMS, LOS, Collections etc.) Prior experience in client interaction. Ability to be available for 24*7 on call if required, and to work in flexible hours. Ability to multi-task and work through problems independently. Open to travel. Role Outcomes: Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution. Software troubleshooting using Java technologies and relational databases. Work closely with technical teams, testing and release teams to investigate complex issues and enhance the quality of existing products and report it in the reporting system. Perform root cause analysis and update application developers in fixing the issue. Identify repeating issues and deliver long term solutions. Working with cross functional teams in client location/environment. Participate in Client calls. Generating documentation in the form of case notes. Participate in Mini Month End activity or bimonthly activity / as per client requirements. Ability to identify and prioritize open tickets. Tracking and maintaining ticket life cycle in Pennant Service desk, starting with ticket logging to ticket closure. Training/Mentoring the new joiners. Generating performance metrics for all the support activities of peers and overall project perspective on timely.