1628 Application Support Jobs - Page 27

Job Track Description: Requires relevant expertise through formal education in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve team results Able to complete work self-guided. College or university degree required or equivalent work experience. General Profile Performs routine assignments. Exposure to fundamental theories and concepts. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires a conceptual understanding of theories, practices, and procedures. Business Expertise Applies general knowledge of business developed through education or experience. Impact Works self-guided with no supervisory responsibilities. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and/or applications. Participates in the full development life cycle, including requirements analysis and design. Supports, maintains, and documents software functionality. Analyzes code to find cause of error and revises programs as needed. Conducts routine tasks as directed. Performs other duties as assigned. Complies with all policies and standards.

Must Have Skills: C/C++ in LINUX environment- hands on Job OOP's concepts understanding Multi-Threading concepts understanding (as Lane is multi-threaded) Socket Programming concepts (as Lane uses it in abundance) Experienced in Linux OS Knowledgeable on GDB debugger Shell scripting C++ development in LINUX OS preferable as Lane application is built on LINUX platform

Job Track Description: Candidate needs to be Oracle Fusion HCM CloudSubject Mater expertin Integration (API/Extract), Fast Formula & Reporting tools. Analyze client requirements and provide design solutions using Oracle Fusion HCM modules. Ensure Team customize and configure Fusion HCM applications to align with client business processes. Ensure Team develops and maintain reports, interfaces, conversions, and extensions as per project needs. Lead data migration activities, ensuring accurate and timely transfer of data from legacy systems to Fusion HCM. Collaborate with cross-functional teams to integrate Fusion HCM with other enterprise systems. Provide technical guidance and support to junior team members. Stay updated with Oracle Fusion HCM updates and best practices. Ensure Team adherence to SOPs - Change Management, Coding Standards, Knowledge Management, Oracle SR, Batch Job Monitoring Requires formal education and relevant expertise in professional & technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Proficiency in independently managing and completing tasks.

Job Track Description: - C06 - 6480 Good Experience (3 - 7 years) with C# .Net application development \u2013 Windows Application Experience in Angular JS OR MVC OR WCF is a Plus Good knowledge and experience with SQL Server and SQL Coding Experience in designing framework. Good knowledge with ADO/TFS and Agile development process. Strong trouble shooting skills. Excellent presentation skills and strong negotiation skills Ability to anticipate and build contingency plans. Expert problem-solving skills. Ability to handle stressful situations with perseverance and professionalism. Ability to multi-task efficiently

Primary Skill - SQL Server 2022, T-SQL SSIS Secondary Skill - SSRS, SSAS, Power BI Design and develop SQL Server stored procedures, functions, views and triggers to be used during the ETL process Designing and developing SSIS / SQL ETL solutions to acquire and prepare data from numerous upstream systems for processing by Builds data transformations with SSIS including importing data from files, moving data from one database platform to another Debug and tune SSIS packages to ensure accurate and efficient movement of data Design, implement and maintain database objects (tables, views, indexes) and database security Provide production support for existing SSIS/ ETL processes and ensure data accuracy and integrity. Relevant certifications such as MCSA (Microsoft Certified Solutions Associate) or MCSD (Microsoft Certified Solutions Developer) can be beneficial.

Responsibilities Support the EAS solutions hosted on-prem and on the cloud Implement standardized processes across teams Participate in major incident resolution Drive process optimization Improve operational metrics Communicate effectively with team members and customers through strong verbal, written and interpersonal skills Remain flexible to changes in priorities with the ability to multi-task Technical Skillset Exposure to multiple industry standard ticketing tools Knowledge of ITIL processes Experience in Incident Management and Problem Management Excellent troubleshooting skills Ability to multi-task, prioritize conflicting demands Exposure to cloud technologies Qualifications : A University or college degree in a relevant discipline. ITIL Certification 5+ years\u2019 experience in Application Support

Designs, develops documents, tests, and debugs new and existing software systems and/or applications. Participates in full development life cycle including requirements analysis and design. Conducts software design meetings and analyses user needs to determine technical requirements. Drives Proof of concept for new programs and platform initiatives in collaboration with Architects / Conduent Technology Innovation team. Reviews technical specifications based on stated business requirements. Serves as a technical expert/architect on the project being accountable for technical delivery of project. Establishes and ensures design and code review process to ensure code quality. Ensures product compliance to Non-functional requirements \u2013 Response time, Performance, Security, Usability and other Non-Functional . Evaluates and ensures the product complies to regulatory & business requirements. Plans for and manages application release and deployment roadmap and documentation. Participates in RFP (Request for Proposal) technical solutioning and estimation in collaboration with Technology Solutions Management team. Implements best practices and Software Development Life Cycle processes within the team. Grooms and builds next layer of technical leadership in team. Provides estimates, budgets, project flow, client updates and meeting expectations along with keeping up to team aspirations. Works with team to address risk and implement mitigation plans. Shares best practices across teams. Provides feedback for performance appraisals of team members.

Job Track Description Requires relevant expertise through formal education in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve team results Able to complete work self-guided. College or university degree required or equivalent work experience. General Profile Performs routine assignments. Exposure to fundamental theories and concepts. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires a conceptual understanding of theories, practices, and procedures. Business Expertise Applies general knowledge of business developed through education or experience. Impact Works self-guided with no supervisory responsibilities. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and/or applications. Participates in the full development life cycle, including requirements analysis and design. Supports, maintains, and documents software functionality. Analyzes code to find cause of error and revises programs as needed. Conducts routine tasks as directed. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Candidate needs to be Oracle Fusion HCM Cloud\u202FSubject Mater expert\u202Fin Integration ( API/Extract ), Fast Formula & Reporting tools. ( OTBI , BI Publisher ) Analyze client requirements and provide design solutions using Oracle Fusion HCM modules. Ensure Team customize and configure Fusion HCM applications to align with client business processes. Ensure Team develops and maintain reports, interfaces, conversions, and extensions as per project needs.\u202F\u202F Lead data migration activities, ensuring accurate and timely transfer of data from legacy systems to Fusion HCM. Collaborate with cross-functional teams to integrate Fusion HCM with other enterprise systems. Provide technical guidance and support to junior team members.\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F\u202F Stay updated with Oracle Fusion HCM updates and best practices. Ensure Team adherence to SOPs - Change Management, Coding Standards, Knowledge Management, Oracle SR, Batch Job Monitoring Requires formal education and relevant expertise in professional & technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results.\u202F Proficiency in independently managing and completing tasks.

Job Track Description Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Aware of the competition and what differentiates them in the market. Impact Impacts a range of customer, operational, project, or service activities in teams. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. May guide small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on reviewing many sources of information. Interpersonal Skills Explains difficult or sensitive information clearly and effectively. Works to build consensus within a team. Responsibility Statements Designs, documents, tests, and debugs software systems and/or applications. Participates in full development life cycle including requirements review and design. Participates in software design meetings and analyses user needs to establish technical requirements. Consults with end users to prototype, refine, test, and debug programs to meet needs. Creates technical specifications based on conceptual design and stated business requirements. Serves as a technical expert on development projects. Identifies and evaluates new technologies for implementation. Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements. Provides estimates, budgets, project flow, client updates, and meeting expectations. Minimizes risk, prepares for risk mitigation, keeps projects on track. Manages user requirements and provides timely project updates. Analyzes program codes to find causes of errors and revise as needed. Provides feedback for performance appraisals of team members. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. A college or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills while on the job. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve standard problems. Requires moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts a team through quality of the services and information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and applications. Transforms business requirements into system definitions and clear solutions. Communicates using flowcharts, data flow diagrams and unified data language. Serves as a technical expert on development projects. Participates in full development life cycle including requirements analysis and design. Understands various software architecture and implementation methods. Identifies gaps in system/requirements software development model. Creates technical specifications based on conceptual design and stated business requirements. Supports maintains and documents software functionality. Analyzes codes to find causes of errors and revises programs. Participates in code reviews and software design meetings. Examines user needs to determine technical requirements. Consults with end-users to prototype, refine, test, and debug programs. Conducts tasks and assignments as directed. Works under minimal supervision with the ability to make independent judgments, as required. Performs other duties as assigned. Complies with all policies and standards.

Role & responsibilities A) Uptime Monitoring & Availability Management 1) Own and drive monitoring strategies for critical production systems to ensure optimal uptime and performance. 2) Proactively identify potential threats to system availability and coordinate preventive actions. B) Incident Management 1) Oversee end-to-end incident tracking: detection, response, resolution, and documentation. 2) Ensure timely resolution of high-priority incidents with minimal business impact. 3) Lead major incident calls and ensure cross-functional collaboration during critical outages. C) Root Cause Analysis (RCA) 1) Enforce rigorous RCA practices post-incident to identify underlying issues. 2) Track and ensure closure of corrective and preventive actions from RCAs. D) Support Metrics & Reporting 1) Define, track, and publish regular production support KPIs (e.g., MTTR, incident volumes, SLA adherence). 2) Present insights and improvement plans to senior leadership based on support data and trends. E) Continuous Improvement 1) Drive operational excellence by identifying recurring issues and systemic gaps. 2) Partner with engineering, infrastructure, and application teams to implement process and tool improvements. 3) Promote automation and shift-left strategies to reduce manual effort and ticket volume. F) Team Leadership & Collaboration 1) Lead and mentor the support team to enhance responsiveness, technical acumen, and customer orientation. 2) Build a culture of accountability, ownership, and high-quality support delivery. Preferred candidate profile Bachelors degree in Computer Science, Information Systems, or related field 10+ years of experience in IT, with at least 5 years in production support leadership ITIL Certification (preferred) Experience in regulated or high-availability environments (Broking preferred)

Technical Support Specialist We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving. What will you do Duties and responsibilities Provide technical and application support via phone and email in a professional and timely manner Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot realtime cases, including the correct use of knowledge-based articles Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-inone support and solution experience Contributes to SOPs, new procedures and updates as needed Adherence to specific day-to-day work instructions case management in Salesforce, reporting, meeting the SLA s and FCR (First Call Resolution) targets specified by the in-line Manager \ What are we looking for Qualifications A degree in engineering is a must, preferably B. E / B. Tech / M. Tech/BCA/MCA/Bsc(IT/Cs) Experience required Proven experience of 4- 9 years in technical troubleshooting. Ability to work in shifts all time zone in US (primarily 6. 30pm to 3. 30am IST) Good verbal and written communication skills Basic level of proficiency in Microsoft Office Excel and Outlook Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment How will you do it Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment Knowledge, skills, and abilities required Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU etc, is preferred Good understanding of electricals and ability to read and interpret the wiring diagrams Strong customer service know-how Salesforce CRM usage will be an added advantage Information Security Responsibilities Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets Adhere to JCI product security standards and guidelines for secured software product development The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be duplicated, except for backup and archival purposes Any software that is acquired illegally or does not have a valid license shall not be deployed or used. Copying of third party materials without an appropriate license is prohibited The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way, copyrighted material from the Internet on information systems provided by organization, other than permitted by copyright law Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets All employees, contractors and third parties shall be responsible to report all information security incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information only with authorized personnel

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. The project: We cater to multiple applications for business within FX and Metals space. Few are vendor applications, and few are inhouse applications. We have Metals post trade application which uses a third-party vendor platform Calypso for Confirmations/Settlements processes. Along with this we also have other third-party vendor applications namely CoreIMS and Aurum which are used for Inventory management and Metals Clearing respectively. We perform end to end development/testing and support for these applications by closely working with business stakeholders. As a vision we plan to demise our Calypso based legacy application used by Metal s business and replace the same with our Inhouse application called OPAS (Operations Platform as a service). OPAS is already being used by FX and business plans to have a single Backoffice system for FX and Metals. The vision of OPAS is to have achieving ultra-scalability without sacrificing performance and availability breakdown into components and take efforts to decentralize change management and providing teams with more control over how features make their way to production distributed and move away from vertically scaled infrastructure and single points of failures Not only needed to transform the way we build and operates on a post trade system, and it needed to transform the culture of GM operations. Our teams are currently operating in micro services environment based on Java 8 and Spring Cloud and using a vendor product. Those micro services interact with various upstream and downstream systems. We are also build UI for OPAS HTML5, Javascript and ReactJS and the platform integrates with other systems in the Bank using a combination of MQ, File, Web Service and REST interfaces. In this role, you will: Development of new requirements Automating testing and deployment of small and frequent releases Speaking to product owner and business on features and requirements Deploying changes to production frequently and confidently Production availability of your service if you build the service you own the service! Application Support Requirements To be successful in this role, you should meet the following requirements: Experience with back-end technologies: Microservice architecture, Java 17+, Spring Boot, Vertx and Hibernate Experiences with Test driven development methodologies such as Junit BDD Experience in developing messaging and streaming service, including Kafka, Websphere MQ, ActiveMQ, Solace MQ Worked on designing and delivering following aspects in Java based micro-service systems Scalability Maintainability Fault Tolerance Security Transaction Management Communication between services Database strategy Central Environment configuration Distributed Tracing Log aggregation System level Error/Exception Management Versioning for libraries / services considering technical debt Continuous Integration and Continuous Deployment Nice to have experience with Front-end technologies: HTML5, JavaScript and ReactJS Ability to solve complex problems and propose solutions Fluent English You ll achieve more when you join HSBC. .

Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. Its why were so driven to connect passion with purpose. Our teams experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com Duties (including, but not limited to) To work as part of a busy Application Support Team (Internal & Client Facing) dealing with Tier 2 and above activities. Act as Functional consultant for implementation/migration of ERP systems such as Workday, SAP and other platforms. Act as critical Project Resource for Implementation Projects. Support, Prioritising, Analysing and Resolving of development incidents to resolution. Extensive Data Analysis in MS Excel for validation of system data for migration purposes. Ensure compliance with all documented procedures. Escalation of faults/bugs/changes to development or management teams. Understanding of the importance of SLAs for the customer communities. Act as the dedicated point of contact for Application Software troubleshooting. Ensure ongoing system performance and stability. Monitor any allocated procedures, review, and update, as necessary. Identify and produce new procedures as appropriate. Create and maintain comprehensive documentation of implemented configurations, processes and best practices for future reference and knowledge sharing. Identify resolutions for issues in the first instance. Escalate issues to development or third-party vendor, as required. Perform various JIRA housekeeping activities like defining releases, ensuring JIRA reflects true status of activities. Be able to work flexible working hours, including shift working and weekends, as and when there is a business requirement. Get involved in any other new or transitioned business activities as required by the management. Competencies Be Accountable Solve Problems Take Ownership Be Client Centric Be Effective Requirements / Skills An IT Graduate or any Graduate with proven experience as a Functional Consultant in a core IT domain. Minimum 8+ years of experience in Application Support, Application Management or Application Implementation. Proficiency in Microsoft Excel at an intermediate level or higher is essential. Excellent command of both verbal and written English communication. Excellent communication skills in dealing with global customers (Internal & External) Excellent skills to lead business calls, including the ability to discuss system architecture, troubleshoot issues in real time, and communicate concepts clearly to both technical and non-technical stakeholders. Strong analytical and logical reasoning abilities. Ability to quickly learn new applications and technologies. Ability to prioritise tasks and time management skills. Analytical bend of mind to understand and resolve business requirements. An adaptable attitude, wanting to provide a good service. High stress tolerance and strong self-motivation. Excellent interpersonal and team collaboration skills. Knowledge of fundamental accounting concepts would be considered an added advantage. Experience Excellent knowledge in Microsoft Excel, Word, PowerPoint is a must. Work knowledge on any Financial Management (Projects, Contracts, Customers, Accounts Payable/Receivable, Banking), Spend Management and Time Tracking Management ERP systems, preferably Workday/SAP ERP. Work knowledge on any modules of SAP/Workday Financials, Salesforce, CPQ, Power BI. Work experience in creating reports in applications. Proficient in JIRA, ServiceNow (SNOW), or similar ticketing systems. Work Experience in Data Migration and Implementation activities. Hands-on experience in application testing, including Regression, QA, and UAT. Previous experience in a Data Analysis OR Implementation role. Benefits We offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Stradas employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business unit

Develop solutions for supplier integration and Enterprise P&O setup. Support 3DX application PnOrelated operations activities. P erform Ping identity related task. 3DX application monitoring Interface/Batches/Reports Maintenance 3DX user on-boarding and access management application maintenance. Administration activities for on-boarding system (Approving/Rejecting access request) Support issues/tickets raised by business users on the 3DX application Support root cause investigations to identify resolution a reas Develop necessary automations around the support activities to make it more efficient Documentation for the various support activities

We are looking for candidates who have cleared their INTERMEDIATE/IPCC CA exams/ MBA with finance or Banking finance, Investment Banking, Wealth Management for the post of Business Analyst. Responsibilities 1) Requirements gathering, 2) Work with BFSI sector, Investment banking, wealth management, treasury and loans 3) Documentation of scope and scenarios, 4) Project Planning/Tracking/Presentation and Coordination with key stakeholders, 5) Offsite/Onsite Application Support - Issue tracking, Change management, User Training, Audit support 6) Testing/Diagnosis of complex business scenarios 7) Team building Required Qualifications/Skills INTERMEDIATE/IPCC CA exams with 3 years of Articleship Bachelor's or Masters degree (B.com, M.com, MBA (Finance) with 1-3 years of work experience as Business Analyst Basic documentation/presentation experience Good communication and interpersonal skills Analytical thinking and problem solving capability Planning, organizational, and time management skills Proficient in Excel (compulsory)

Execute customer tooled up trials within specified time and as per the committed terms Prepare Trial data, Photo album of the trials conducted. Attend customer complaints Visit customer for tooled up trials, Productivity improvement exercises, programming tooling support Operation training Coordinate with HO Application Engineering team, for Work out on inquiries received from Marketing in the form of feasibility study, competitive time estimation, and tooled up proposal within stipulated time. (Need based) Responsibilities Accountabilities: To study the drawings at Customer end and evaluate its worth to our HO application team for preparing the tooled up offer To discuss with Customer on the tooled up offer and leverage for the tooled up Order conversion To conduct the trials at customer end in Co-ordination with HO team To attend the application related Complaints from the Customer To Provide training to our customers- First time buyers on optimum Machine usage Receive and study the customer enquiries. Prepare tooled up offer for customer with in stipulated time Based on the component, decide the appropriate process for parts machining Decide the work holding method and type based on the job nature Select the proper cutting tools and holders depending on the job material and profile Work out optimal time cycle time as per customer expectation. Prepare time sheet Develop part programs Expertise in Lathes and machining center operating knowledge Prove out the jobs on respective machine Prepare Final trial report and record the report in database Prove out the tooled up machines during commission / customer visits as per our order commitment

Title Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Clinical Application Support to join our Information Technology team. This position will work on a team to accomplish tasks and projects that are instrumental to the company’s success. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities Provide timely and accurate support of ClinTrak® applications and other supported applications for internal and external users; Act as a liaison between end users and application development teams while maintaining the interests of end users; Develop and implement approaches for the use of ClinTrak® applications and other supported systems as they apply to individual users and study teams; Provide system Trainings/Demo to Medpace users; and Perform other support related tasks to meet company objectives Qualifications Associate’s degree in Information Systems or a related field and 1 year experience in general IT support -OR- Associate's degree in a Life Sciences field and 1 year of industry-related experience; Strong organizational skills, very detail oriented, flexible, with strong communication skills; Knowledge of Microsoft® Windows operating systems; Ability to work in a team environment; and Experience in Microsoft Office (Excel, Access), and other database system experience preferred. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

kinds,kinds,areasWhat would you do? The outlined responsibilities involve proactive monitoring, incident response, and release management, all crucial for maintaining the performance and integrity of the IT environment. Here's a breakdown of these duties: Continuously monitor alerts generated by monitoring tools. Evaluate their severity to determine the level of response required. If any actions are required in response to alerts, collaborate with the Level 1 (L1) team to ensure that necessary steps are taken to address the issues. Proactively use advanced monitoring tools like Application Performance Monitoring (APM) to perform in-depth analysis of systems, applications, or services. Keep people alert if find anything suspicious. Collaborate with DevOps: If anomalies or performance issues are identified through proactive monitoring, coordinate with the DevOps or Level 1 team to take appropriate actions. Play an active role in addressing Priority 1 (P1) and Priority 2 (P2) issues, guiding L1, L2, and DevOps teams to effectively manage these high-priority incidents, with a specific focus on monitoring, including APM data. Auto Healing: Monitor auto-healing tasks and log tickets with the Problem Management team for finding permanent solutions to recurring issues. Release Management: Manage Change Advisory Board (CAB) meetings for release management. Ensure that all releases adhere to the bank's policies and processes. Approval Process: Ensure that all necessary approvals are obtained before production deployments. This includes ensuring that changes are reviewed, tested, and approved as per the bank's policies and procedures. Be prepared to address audit-related questions from internal or external auditors regarding release management. Ensure that release management processes are well-documented and adhere to established standards. Regular Health Checks and System Monitoring: Conducting routine health checks and monitoring systems for abnormalities is essential for proactive issue detection. Resolving any anomalies promptly helps maintain system stability and availability. Owning P1 / P2 incidents till its closure: Incident management team needs to own the incident and ensure timely resolution / workaround as per agreed SLA. All necessary help required can be taken from DEVops, O/S, DBA, L3 / L4, Hardware, datacenter, infrastructure, Network teams. Providing Root cause analysis as per agreed SLA to bank team post getting it from team who is responsible for the issue in the agreed format covering Incident start and end time, downtime, action taken, workaround implemented, permanent solution, preventing action etc. Attending User Calls and Responding to Emails: For S3 to S6 (lower priority) tickets and S1 and S2 (higher priority) tickets, your role involves attending to user calls and responding to their emails. However, for S1 and S2 tickets, you might need to consult with Level 2 (L2) support and unit heads before responding. Supporting Batch Jobs: Assisting with regular batch job maintenance and addressing failures in these jobs at the first level helps ensure the smooth operation of systems and prevents disruptions. Executing Service Requests: Handling and executing regular service requests, and escalating to L2 when necessary, is part of ensuring that routine user needs are met efficiently. Basic Incident Analysis: When an incident is reported, performing a basic analysis, checking the knowledge base for existing solutions, and implementing these solutions after discussing with L2 resources can expedite incident resolution. Knowledge Base Updates: Keeping the knowledge base up to date by adding new issues and solutions is essential for building a repository of best practices and improving incident resolution times. Access Control: For L3 and L4 teams requiring access to the production system, ensuring that they follow a controlled and approved process is important for security and system integrity. Testing and Compliance: Before implementing solutions provided by L2, L3, or L4 teams, thorough testing and adherence to change control processes and approvals are crucial to prevent disruptions and maintain system stability. Logging the problem tickets for all recurring problems, innovations and automations area identified and required project kind of efforts. Minimum Academic Qualification - Graduation Job Location - CBD Belapur Interview Location - Chakala, Andheri East Notice Period - Immediate Joiner (Maximum 15 days)

TECHNICAL SUPPORT MANAGER Location: GOREGAON (Mumbai) About the role: We are looking for an individual with excellent technical skills and 4+ years of experience from technical background. About the company: The company is well-established as a Developer and Supplier of an advanced range of Taxation & HR related software products since 2004, and is a customer driven IT Company offering systems integration solutions in the Indian market. The company has worked on internet technologies to accelerate client requests and data processing over the Internet. It is a software development house with strong management and software development processes and state-of-the-art infrastructure. Main Responsibility Areas include, but are not limited to: Lead a team of talented engineers (developers and QA) through all stages of product development and delivery (requirement gather, requirement detailing, design, development, testing, release) Identify, coach and retain engineering talent and strengthen software development teams Provide constructive feedback and mentor team members to go to next level Build and maintain good relationship with peers, product management, architects, customer support, HR, talent acquisition team and other cross-functional teams Participate in the creation of engineering roadmap based on organization strategy Drive execution of quarterly releases and a roadmap of next year. Analyze customer issues, suggest and implement a practice to address and improve customer satisfaction about the product Our Ideal Candidate: Should have Bachelors degree or Masters degree in relevant quantitative fields Should have expertise in HR software implementation work. Should have team management & bugs management skills Experience with modern DevOps tools and technologies Proactive and solutions-oriented with experience in working in ambiguity Good leadership and interpersonal skills to lead and guide the team Commitments: Full time Work from Office Shift timings: 10am to 6 :30 pm 6 days working - Sunday off Best Regards.

Equence Technologies is looking for a proactive and detail-oriented Technical Support Executive with 12 years of experience in the CPaaS industry. The ideal candidate should have hands-on experience in supporting communication channels such as SMS, Voice, RCS, WhatsApp, and Email. You will act as the first line of support for our clients, ensuring seamless issue resolution and delivering exceptional customer experience. Key Responsibilities: Serve as the primary contact for customer inquiries via email, phone, or ticketing platforms. Troubleshoot and resolve customer issues related to SMS, Voice, RCS, WhatsApp, and Email services. Monitor and track delivery/reporting issues using dashboards, logs, and monitoring tools. Collaborate with cross-functional teams (engineering, product, operations) to escalate and resolve complex issues. Document customer interactions and known issues for internal reference and process improvement. Ensure SLAs are met for first response and resolution times. Maintain up-to-date knowledge of product offerings, system workflows, and industry trends. Provide feedback to product and engineering teams to drive continuous improvement. Onboarding process, Provisioning. Required Skills s Qualifications : Bachelors degree in computer science, IT, Telecommunications, or a related field. 12 years of experience in a customer support role within the CPaaS industry. Working knowledge of SMS, Voice, RCS, WhatsApp, and Email-based communication services. • Familiarity with messaging protocols (SMPP, HTTP, APIs) is a strong plus. Good understanding of troubleshooting tools (Postman, CURL, logs, dashboards). Strong communication skills with a customer-centric mindset. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Preferred Qualifications: Experience with CRM/ticketing tools such as Zendesk, Freshdesk, or Salesforce. Familiarity with carrier routing, message delivery reports, and telecom terminologies. Exposure to analytics and reporting tools related to messaging performance. Knowledge of compliance frameworks (e.g., DLT, CPAAS platform) is a bonus. What We Offer: • Opportunity to work with a fast-growing CPaaS provider. • Collaborative work environment with a focus on learning and development. • Competitive salary and performance-based incentives. • Health insurance and other employee benefits

Proficient in ETL tools (e.g., Abinitio, Informatica PowerCenter, Talend), SQL query writing, database management (Oracle, SQL Server), schedulers (Control Center, Control M) Ability to lead and mentor a team of ETL support specialists

About the Role: Grade Level (for internal use): 10 The Team The T echOps team is responsible for providing high quality Technical Support across a wide suite of products within PVR business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provid ed a high - quality service and maintaining client satisfaction . The team is responsible for owning and maintaining our cloud hosted apps. The Impact The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/ applications. Whats in it for you The role provides for successful candidate to have Opportunity to interact and engage with senior technology and operations users Work on latest in technology like AWS, Terraform, Splunk, Grafana etc . Work in an environment which allows for complete ownership and scalability Exposure to learn about industry leading OTC Derivatives and Pricing products Responsibilities We are looking for a seasoned TechOps /app Support Engineer who has experience The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements managing and maintaining cloud infrastructure performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status mentoring and developing junior members of the team ability to act as SME and ability to independently handle client issues and incident escalations What Were Looking For someone with 7 + (Grade 10) years of Application Support/TechOps experience with team management experience of over 3 years having below skills Knowledge of cloud technologies like AWS, Containerization , CI/CD, GitHub/Gitlab, Cloud networking - Must Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python) , Java Must Keen problem solver with analytical nature and excellent problem - solving skillset Open minded, flexible and willing to adapt to changing situations Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issue s/concepts to non-tech stakeholders

We are currently seeking a German translator with SQL skills to join our team in Bangalore, Karntaka (IN-KA), India (IN). 5-8 Years of work experience into application support "“ SQL Server Should be good in Basic SQL, communication, analytical skills. Participate in data-modeling and database designing. Perform event and time based scheduling of SSIS packages. Performance Optimization and Technical Design and Documentation. Debug and resolve technical issues. Handling batch production jobs failures to meet the SLA on time. Willing to work in Shifts Nice to have ITIL Certification Good Communication and documentation skills. Good to have experience in Unix platform