1628 Application Support Jobs - Page 26

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. We seek a SAP SD Consultant- Expert Level who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers personalized expectations in this new technological era. What will help you succeed: Timely respond to tickets and support SAP Key users in the area of expertise Investigate and resolve tickets (incidents & requests) with high quality Monitor related SAP interfaces and solve or address the encountered errors Be an expert in SAP Finance business processes and deep knowledge of how the solution works (E2E: Downstream processes: Sales & Distribution) Have expert knowledge of how to run LDC SAP Sales & Distribution processes, tables and system configurations Interact with the user to collect business requirements, discover more complex issues, explain complex SAP functional & technical rules, and present resolution explanation Identifies, initiates and solves problems using analysis, experience, and judgment Solve complex functional or technical topics + perform detailed ITC/NRT testing Deep dive and solve problems, by addressing the root cause, elaborate action plans for continuous improvements of the solution and solving recurrent incidents Apply complex SAP customizations (bug fixes & configuration changes), perform extensive testing and maintain solution documentation Make proposals and provide information in order to support decision making concerning the solution and enhancement Deliver enhancements (understand the business need, clarify business requirement, translate into a documentation and solutions) Ensures the execution of Key Performance Indicators (KPI s) in a timely manner Manage business relationship to ensure smooth communication Share knowledge with the other SAP support team members maintaining all kind of documentation that is useful for teams daily work and expertise Support, guide and up-skill the more junior team members Experience : University degree in IT, Finance, Accounting, Business school or equivalent 7+ years of SAP IT support / delivery experience with SAP Sales & Distribution Languages: English (mandatory - fluent written and spoken) German (advantage - intermediate, due to Germany specific support) Business skills: Very good knowledge and business process understanding in Sales & Distribution and Integration areas (Sales Order, Outbound Delivery, Invoices, etc.) SAP users support experience Experience working in large international companies and global teams IT skills: Strong experience in SAP IT application support and delivery in SAP SD module, including: incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, delivering system enhancements and working with ABAP Developers S4 HANA & FIORI experience Experience in SAP system integration & interfaces with other systems (iDocs/XML messages) Knowledge of the integration points with other SAP modules (ex. SAP CO, MM & SD) Experience working with Service Desk ticketing system (Service Now & JIRA) Behavior skills: Strong analysis, synthesis & communication capacity (written & oral) Business customer focused and high proactivity Ability to learn fast and adapt to new contexts Ability and flexibility to work independently as well as in a team Good decision-making skills Good coordination skills Analytical and problem-solving skills Be able to work under pressure and tight deadlines Great relationship and ability to work with multiple teams This job can be filled in Bangalore #LI-Hybrid. Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. We may use AI and machine learning technologies in our recruitment process. Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide .

Senior Application Developer - Functions Job ID 307325 Date posted 06/09/2025 Location : Bengaluru, India Category DIGITAL TECHNOLOGY AND DATA (DT&D) Job Status Salaried Full Time Job Purpose and Impact The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming (borrar), configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs. APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts. Qualifications Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. Candidate mut have prior experience participating in supporting implementation of projects related to Tax & Compliance systems such as OneSource, ITC, LongView, Tax Cube, or similar platforms used in global tax and compliance environments. Clear understanding of project lifecycle and system development methodologies.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. What You ll Be Doing: Job Summary The Analyst, Application Support is a highly motivated person with excellent communication and interpersonal skills to interact with internal/external teams and application users and help trouble shoot/resolve issues reported by various departments within Evolent Health. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid in minimizing recurrence of incidents. Essential Functions Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs). Provide accurate and timely resolution of issues, and escalation when necessary. Ensure that Service Level Agreements (SLAs) are met. Maintain and update documentation related to operations and support processes within Confluence. Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems. Collaborate with team members and business functions to troubleshoot and resolve support tickets. Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support). Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents. Perform ad-hoc task and analysis for the support team as needed. Perform quarterly user access audit. Required Qualifications Bachelor s degree in Computer Science, IT- related degree or comparable experience. 1 - 2 year(s) of progressive experience within application support/IT operations organizations. 1 - 2-year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation. Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems. Collaborative working style with the ability to work across different organizations and personalities. Ability to work unsupervised and a self-starter who seeks improvements without direction. Preferred Qualifications Experience in a healthcare-related field. Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights. JIRA Service Desk ticketing system/Confluence experience. Preferred Education None specified for this role Preferred Certifications None specified for this role General Performance Criteria As the Analyst, Application Support , you will be required to fulfil your responsibilities while meeting the following general performance criteria for this position at this level: Expertise: You actively learn and adopt the methods defined for your role and by your team. Communication: You seek to achieve clarity regardless if you are the source of the information being conveyed to the participants in the communication. Domain: You regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders. System: You successfully improve the quality of the system(s) for which your team is responsible. Process: You follow the team s processes, delivering consistently on related KPIs. Influence: You regularly make a tactical impact to some system and/or process for which your team is primarily responsible. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status . Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

About Lumen Technologies Lumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers. Job Title: Application Support Engineer Job Details Experience Required: 1-3 years Location: Bangalore Work Mode : Hybrid Shift timing : Rotational shift Mandatory Skills: ISPF Menu, Programming Language - Cobol, Scripting Language - JCL, File - VSAM, GDG, Scheduling Tool - Control-M, Insync/File Aid, Database - DB2, File transfer protocol - FTP, Network Data Movement - NDM Job Description Proficient in COBOL programming language, JCL Scripting Language, File - VSAM , Database- DB2 , GDG , Scheduling Tool - Control-M/CA7 , FTP & NDM. Flexible to work in 24/7 support for any issue in the production and able to deliver tasks with minimal support. Responsible for managing defined SLA. Collaborate with cross-functional teams to resolve complex technical issues in production environments. Responsible for Managing day to day service desk tickets also be proficient in handling Tier 2/3 tickets. Introducing a support knowledge Base including creation of support documents. Must be self-motivated, pro-active individual. Should have good analytical skills and good verbal and written communication skills to understand the requirement. Desired Candidate Profile 1-3 years of experience in Mainframe application Support or similar role. Bachelor s degree in information technology, Computer Science, or a related field. Strong understanding of application support principles and practices. Proficiency in managing multiple tasks simultaneously under tight deadlines. Excellent problem-solving skills with ability to work independently or as part of a team. Flexible to work in rotational shifts. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

As a SAP specialist he/she should be expert in MM / WM / eWM SAP modules. He/she should understand the Logistic Execution Business processes supported by SAP. He/she should have a strong knowledge in Solution Manager (SOLMAN). He/she should understand the business criticality and priorities. The candidate will work in an international, distributed and multi-functional team, using an agile mind-set and methodology. Skills in supply chain and manufacturing processes in an industrial context. Good problem solving and analytical skills. Customer facing experience is required. Should be well aware of Logistics Processes Inbound, Outbound, Distribute, Pick and Pack Responsibilities: Understand business processes and technical architecture of application portfolio Perform deep root cause analysis and performance improvement Identify and propose service improvement Ability to communicate well on specific technical topics Job monitoring, Data Management Request and Incident Management Agile mind-set, collaborative way of working Consistently ensure the on-time delivery and quality (first-time-right) of the projects Bring innovative cost-effective solutions Ensure customer satisfaction Ability to challenge the needs of the clients and provide appropriate solutions Total Experience Expected: 04-06 years Graduate with 5 years of experience in SAP MM/ WM/ EWM. Minimum one year experience in Application Support Services.

As passionate about our people as we are about our mission. What We re All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our Circle of Awesomeness award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an Application Support Analyst to handle inbound calls from external customers seeking technical support for the Q2 Solution. This is a technical support role that requires mid-sized application troubleshooting and support as well as a customer centric personality. Qualified candidates must have experience with phone-based application support, strong communication and organization skills, and must pay close attention to detail. Familiarity with Windows OS/Server troubleshooting is preferable. RESPONSIBILITIES: Provide first-line telephone technical support for the Q2 Solution Troubleshoot/resolve basic customer problems Answer phone calls in a high-paced environment within acceptable service levels Accurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain basic details Accurately establish and record case priority De-escalate customer concerns and provide resolution Use available tools, procedures, instructions, and documents to resolve technical problems Maintain in-depth knowledge of Q2 Solution usage to answer how to questions and provide step-by-step instructions to customers Thoroughly document all research/conversations utilizing a case tracking system Provide regular updates to customers regarding ongoing troubleshooting and resolution efforts Manage an individual open case queue, while being assigned new cases on a daily basis May receive escalated cases and tasks from customers or management, and must prioritize accordingly Escalate unresolved problems to the appropriate resources and departments in accordance with published guidelines Develop and maintain effective relationships with customers Follow internal change control process to implement any required product modifications Occasionally assist with testing emergency product fixes received from Product Development, as needed Often make data or configuration edits in a production environment, requiring extreme care and attention to detail Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Participate in rotating 24x7 on call support coverage for all issues Communicate customer status, concerns, and issues to the Operations Management as needed Work closely with employees in other functions, such as implementations and development EXPERIENCE AND KNOWLEDGE: Typically requires a Bachelors degree in (relevant degree) or equivalent experience and 2-4 years of related experience; or an advanced degree with no experience Understanding of remote tools and basic networking required Previous enterprise/mid-sized software support or delivery experience preferred Excellent communication and organizational skills required Ability to quickly learn new technologies and programs Previous customer service experience preferred; Must have ability to provide assistance to customers in a respectful, helpful manner Knowledge of Banking practices is helpful Some troubleshooting experience preferred This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs - You Earned it

Platform Engineer Bangalore, Karnataka, India AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) As a Platform Engineer, your role is crucial in maintaining and optimizing the reliability, availability, and performance of our Salesforce platform Youll collaborate with cross-functional teams to ensure a seamless experience for users and contribute to the overall success of our business processes What you ll be DOING What will your essential responsibilities include? Customize and configure the Salesforce platform to enhance its reliability, incorporating features like custom objects, fields, workflows, and validation rules Manage user accounts, profiles, and permission sets, ensuring optimal access levels and security settings Import, export, and maintain data within Salesforce, conducting cleanup and deduplication when necessary Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules Experience in application support, including triaging incidents and assisting support teams in resolving issues Proven experience in optimizing the Salesforce platform for performance, security, and audit Experience in understanding and implementing Salesforce AI capabilities will be an added advantage Hands on experience in Implementing Integrations with various systems Support on SSO, certificates, backup & recovery, and key encryption issues Monitor transactions and performance with Dynatrace, including event monitoring, notifications, and logging errors Support for pen testing requirements Onboard all privileged users to CyberArk and non-privileged users to Aveksa for regular user access management Rotate service/integration account credentials every 60 days and store them in CyberArk Safe Conduct a proof of concept on using Azure KeyVault as an alternative to CyberArk to automate credential rotation Perform non-release dependent changes based on requirements and approvals Implement findings of Salesforce Optimizer to enhance performance and security of the platform Implement and maintain automated deployment pipelines for Salesforce applications using CI/CD tools Ensure smooth and efficient deployment processes across different Salesforce environments Develop and maintain automation processes using Salesforce Process Builder, Workflow Rules, and Flow to streamline business processes Create and maintain reports and dashboards to offer insights into sales, marketing, and customer service performance Collaborate with different departments to understand their requirements and provide Salesforce solutions Provide user support, answer questions, and offer training to ensure effective platform utilization Work with the IT team to integrate Salesforce with other business systems and applications Maintain data security and compliance with relevant regulations and company policies Keep detailed records of configuration changes, customizations, and user guides for the Salesforce platform Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products Salesforce Administrator certification is often required or highly recommended Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting In-depth knowledge of Salesforce architecture, components, and deployment mechanisms Understanding of Salesforce security features and best practices Ability to analyze complex business processes and design solutions within Salesforce Excellent communication skills for collaboration, understanding requirements, and providing effective training and support Project management skills for handling Salesforce implementations, upgrades, and integrations Attention to detail to maintain data accuracy and system integrity Ability to troubleshoot and resolve technical issues, collaborating with Salesforce support when necessary Collaborative attitude to work with different teams and departments Stay up-to-date with new Salesforce features and best practices Must have: Salesforce Admin /Developer background, Dynatrace, Commvault, Sheild Encryption, Azure Key Vault, SSO, CyberArk You will report to the Platform Lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products Salesforce Administrator certification is often required or highly recommended Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting Ability to analyze complex business processes and design solutions within Salesforce Excellent communication skills for collaboration, understanding requirements, and providing effective training and support Desired Skills and Abilities: Adaptability to new/different strategies, programs, technologies, practices, cultures, etc; comfortable with change, able to make transitions easily Effective communication skills, both verbal and written Proven ability to clearly articulate goals and desired outcomes and influence key decisions to ensure deliverables are met Proven ability to establish and maintain effective relationships and leverage those relationships to deliver on goals Ability to effectively integrate colleagues and teams that are currently disparate, introducing new technologies and processes Proven planning and organization skills, creating work schedules, prioritizing workload, preparing in advance, and setting realistic timescales Bachelor s degree or equivalent work experience

Application Developer - Salesforce Bangalore, Karnataka India AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) and IDA (Innovation, Data & Analytics) We are seeking a Senior Salesforce Developer with extensive expertise in automated software testing and a passion for coaching others to join our dynamic team As a Senior Salesforce Developer, you will play a key role in architecting, designing, and implementing our insurance workbench application on the Salesforce platform, with a focus on test-driven development, automated testing, and continuous integration What you ll be DOING What will your essential responsibilities include? Responsibilities: Drive the development and maintenance of our insurance workbench application on the Salesforce platform, leveraging your expertise to design and integrate relevant modules, customizations, and configurations that optimize workflows and data management Manage and resolve support requests, issues, and escalations from end-users Diagnose and solve technical issues related to Salesforce applications Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules Experience in application support, including triaging incidents and assisting support teams in resolving issues Proven experience in optimizing the Salesforce platform for performance, security, and audit Experience in understanding and implementing Salesforce AI capabilities will be an added advantage Perform administrative tasks such as user account maintenance, reports, dashboards, and workflows Configure Salesforce settings for users, roles, security, profiles, and workflow rules Assist in training new users and enhancing the Salesforce skill set across the organization Communicate regularly with the Salesforce user base regarding new features, enhancements, and changes Update, maintain, and create customized reports for different departments and management Ensure data integrity and perform data imports/exports as needed Work with management to identify new opportunities to leverage Salesforce for additional business processes Document system configurations, processes, and procedures Test Salesforce updates and new releases to ensure smooth implementation Provide feedback and suggestions for system improvements Implement and champion best practices in automated software testing, including Test-Driven Development (TDD) and the use of tools like Selenium Ensure all developments are thoroughly tested, reliable, and maintainable Build and lead the automated software testing chapter for the insurance workbench suite Lead the development of APIs to facilitate data exchange and connectivity with external systems and partners Champion a product-led Agile approach to development, applying design thinking principles to create intuitive user experiences (UX) and customer experiences (CX) within the workbench application Drive continuous improvement initiatives, staying ahead of emerging technologies and industry trends, and adapting to changing product requirements You will be reporting to Platform Delivery Lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Proven experience as a Senior Salesforce Developer, with a track record of delivering complex solutions in enterprise environments, preferably within the insurance domain Strong knowledge of Salesforce administration and declarative capabilities Experience in application support, including triaging incidents and assisting support teams in resolving issues Proven experience in optimizing the Salesforce platform for performance, security, and audit Experience in understanding and implementing Salesforce AI capabilities will be an added advantage Experience with Salesforce configuration, customization, and data management Extensive experience with APEX, LWC , Flows and familiarity with cloud-based integration, design thinking, UX/CX Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules Experience in application support, including triaging incidents and assisting support teams in resolving issues Proven experience in optimizing the Salesforce platform for performance, security, and audit Experience in understanding and implementing Salesforce AI capabilities will be an added advantage Hands on experience in Implementing Integrations with various systems Salesforce devloper 1 certificate mandatory and developer 2 certificate preferable Prefereable experience in Omni Studio Significant leadership and communication skills, with the ability to effectively guide and collaborate with development squads, stakeholders, and business users A deep understanding of Agile principles, with a passion for driving continuous improvement and innovation Desired Skills and Abilities: Outstanding ability to coach and mentor team members, helping them to develop expertise in automated testing and software quality assurance Leading a automation testing chapter Excellent analytical abilities to identify issues and devise effective solutions in a dynamic environment A Bachelors or Masters degree in Computer Science, Software Engineering, or equivalent work experience

Application Developer Bangalore, Karnataka, India We invent the new to help the world move forward Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients potential, thereby fulfilling our own Take it seriously Make it fun Know it matters The Application Developer is responsible for making application changes to provide the required IT services functionality This includes the development and maintenance of custom applications as well as the customization of products from software vendors What you ll be DOING What will your essential responsibilities include? Able to code with GOSU programming language and related Guidewire Cloud technology Design and code integration components including plug-ins, messaging (and supporting business rules), and programs that call the Guidewire application APIs Work collaboratively with developers on other teams, internal and external, onshore, and offshore Estimate work requests at various levels of confidence Assist with technical analysis of solution design and prototype May assist in maintaining development standards for design, coding, etc Support resolution of defects during application testing phases Serve as a member of the Application Support and Maintenance Team Implement and document change in accordance with an approved SDLC process and development standards including Development estimation Unit testing is conducted to ensure changes are of sufficient quality before system testing Providing product support, including technical oversight of problem determination, resolution, and root cause analysis Support analysis and resolution of defects during application testing phases Proactively identify and communicate improvement opportunities You will report to Digital Factory Release Train Engineer What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Experience In coding In XML and GOSU (Guidewires scripting language) Experience programming with technologies such as JavaScript, Java, and C#, C, or C++ Experience utilizing Reactjs and Nodejs Experience with modern integrated development environments (IDE) such as Eclipse or RAD Must have a thorough understanding of database concepts including SQL\\MySQL Must have experience with the integration of Python components with Web APIs Must have a thorough understanding of object-oriented programming concepts Familiarity with Guidewire Policy Center and Billing Center Bachelor s degree in the field of computer science, information systems, business management, or a related field required Desired Skills and Abilities: Must have a thorough understanding of data structures and data formats like JSON, XML and CSV Experience with building financial calculation components Knowledge of Security API interfaces (JWT, HMAC token etc) Hands-on experience with JIRA, Agile methodology, source code management - GIT, SVN, TFS etc Designs, develops, and tests a variety of software assignments that constitute a portion of a large project Ability to work constructively in a team environment as well as resiliently Fast learner with the ability to adapt quickly and work in a dynamic and fast-paced environment Knowledge / Experience with Test Driven Development is a plus Exposure to cloud technology (ideally Microsoft Azure) is desirable Experience with Agile, SDLC, CI/CD, and DevOps processes Passionate about learning and working on new technologies Experience working in a geographically distributed project team preferred Must possess good interpersonal skills, team-oriented, technically motivated, and creative, user-oriented, and self-driven with a desire to learn AXA XLs business Broad understanding of application development and support technologies Good verbal, written, and presentation skills Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Senior Platform Engineer Bangalore, Karnataka, India AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) As a Platform Engineer, your role is crucial in maintaining and optimizing the reliability, availability, and performance of our Salesforce platform Youll collaborate with cross-functional teams to ensure a seamless experience for users and contribute to the overall success of our business processes What you ll be DOING What will your essential responsibilities include? Customize and configure the Salesforce platform to enhance its reliability, incorporating features like custom objects, fields, workflows, and validation rules Manage user accounts, profiles, and permission sets, ensuring optimal access levels and security settings Import, export, and maintain data within Salesforce, conducting cleanup and deduplication when necessary Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules Experience in application support, including triaging incidents and assisting support teams in resolving issues Proven experience in optimizing the Salesforce platform for performance, security, and audit Experience in understanding and implementing Salesforce AI capabilities will be an added advantage Hands on experience in Implementing Integrations with various systems Support on SSO, certificates, backup & recovery, and key encryption issues Monitor transactions and performance with Dynatrace, including event monitoring, notifications, and logging errors Support for pen testing requirements Onboard all privileged users to CyberArk and non-privileged users to Aveksa for regular user access management Rotate service/integration account credentials every 60 days and store them in CyberArk Safe Conduct a proof of concept on using Azure KeyVault as an alternative to CyberArk to automate credential rotation Perform non-release dependent changes based on requirements and approvals Implement findings of Salesforce Optimizer to enhance performance and security of the platform Implement and maintain automated deployment pipelines for Salesforce applications using CI/CD tools Ensure smooth and efficient deployment processes across different Salesforce environments Develop and maintain automation processes using Salesforce Process Builder, Workflow Rules, and Flow to streamline business processes Create and maintain reports and dashboards to offer insights into sales, marketing, and customer service performance Collaborate with different departments to understand their requirements and provide Salesforce solutions Provide user support, answer questions, and offer training to ensure effective platform utilization Work with the IT team to integrate Salesforce with other business systems and applications Maintain data security and compliance with relevant regulations and company policies Keep detailed records of configuration changes, customizations, and user guides for the Salesforce platform Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products Salesforce Administrator certification is often required or highly recommended Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting In-depth knowledge of Salesforce architecture, components, and deployment mechanisms Understanding of Salesforce security features and best practices Ability to analyze complex business processes and design solutions within Salesforce Excellent communication skills for collaboration, understanding requirements, and providing effective training and support Project management skills for handling Salesforce implementations, upgrades, and integrations Attention to detail to maintain data accuracy and system integrity Ability to troubleshoot and resolve technical issues, collaborating with Salesforce support when necessary Collaborative attitude to work with different teams and departments Stay up-to-date with new Salesforce features and best practices Must have : Salesforce Admin /Developer background , Dynatrace, Commvault, Shield Encryption, Azure Key Vault , SSO, CyberArk You will report to the Platform Lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Excellent understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products Salesforce Administrator certification is often required or highly recommended Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting Ability to analyze complex business processes and design solutions within Salesforce Excellent communication skills for collaboration, understanding requirements, and providing effective training and support Desired Skills and Abilities: Adaptability to new/different strategies, programs, technologies, practices, cultures, etc; comfortable with change, able to make transitions easily Effective communication skills, both verbal and written Proven ability to clearly articulate goals and desired outcomes and influence key decisions to ensure deliverables are met Proven ability to establish and maintain effective relationships and leverage those relationships to deliver on goals Ability to effectively integrate colleagues and teams that are currently disparate, introducing new technologies and processes Proven planning and organization skills, creating work schedules, prioritizing workload, preparing in advance, and setting realistic timescales Bachelor s degree or equivalent work experience

Senior Application Developer Bangalore, Karnataka, India We invent the new to help the world move forward Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients potential, thereby fulfilling our own Take it seriously Make it fun Know it matters The Senior Application Developer is responsible for making application changes to provide the required IT services functionality This includes the development and maintenance of custom applications as well as the customization of products from software vendors What you ll be DOING What will your essential responsibilities include? Relevant years Developer experience Able to code with GOSU programming language and related Guidewire Cloud technology Design and code integration components including plug-ins, messaging (and supporting business rules), and programs that call the Guidewire application APIs Work collaboratively with developers on other teams, internal and external, onshore, and offshore Estimate work requests at various levels of confidence Assist with technical analysis of solution design and prototype May assist in maintaining development standards for design, coding, etc Support resolution of defects during application testing phases Serve as a member of the Application Support and Maintenance Team Implement and document change in accordance with an approved SDLC process and development standards including Development estimation Unit testing is conducted to ensure changes are of sufficient quality before system testing Providing product support, including technical oversight of problem determination, resolution, and root cause analysis Support analysis and resolution of defects during application testing phases Proactively identify and communicate improvement opportunities You will report to Digital Factory Release Train Engineer What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Experience In coding In XML and GOSU (Guidewires scripting language) Experience programming with technologies such as JavaScript, Java, and C#, C, or C++ Experience utilizing Reactjs and Nodejs Experience with modern integrated development environments (IDE) such as Eclipse or RAD Must have a thorough understanding of database concepts including SQL\\MySQL Must have experience with the integration of Python components with Web APIs Must have a thorough understanding of object-oriented programming concepts Familiarity with Guidewire Policy Center and Billing Center Bachelor s degree in the field of computer science, information systems, business management, or a related field required Desired Skills and Abilities: Must have a thorough understanding of data structures and data formats like JSON, XML and CSV Experience with building financial calculation components Knowledge of Security API interfaces (JWT, HMAC token etc) Hands-on experience with JIRA, Agile methodology, source code management - GIT, SVN, TFS etc Designs, develops, and tests a variety of software assignments that constitute a portion of a large project Ability to work constructively in a team environment as well as resiliently Fast learner with the ability to adapt quickly and work in a dynamic and fast-paced environment Knowledge / Experience with Test Driven Development is a plus Exposure to cloud technology (ideally Microsoft Azure) is desirable Experience with Agile, SDLC, CI/CD, and DevOps processes Passionate about learning and working on new technologies Experience working in a geographically distributed project team preferred Must possess good interpersonal skills, team-oriented, technically motivated, and creative, user-oriented, and self-driven with a desire to learn AXA XLs business Broad understanding of application development and support technologies Good verbal, written, and presentation skills Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Senior Application Developer - Salesforce Bangalore, Karnataka India AXA XL are creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) and IDA (Innovation, Data & Analytics) We are seeking a Senior Salesforce Developer with extensive expertise in automated software testing and a passion for coaching others to join our dynamic team As a Senior Salesforce Developer, you will play a key role in architecting, designing, and implementing our insurance workbench application on the Salesforce platform, with a focus on test-driven development, automated testing, and continuous integration What you ll be DOING What will your essential responsibilities include? Responsibilities: Drive the development and maintenance of our insurance workbench application on the Salesforce platform, leveraging your expertise to design and integrate relevant modules, customizations, and configurations that optimize workflows and data management Manage and resolve support requests, issues, and escalations from end-users Diagnose and solve technical issues related to Salesforce applications Perform administrative tasks such as user account maintenance, reports, dashboards, and workflows Configure Salesforce settings for users, roles, security, profiles, and workflow rules Assist in training new users and enhancing the Salesforce skill set across the organization Communicate regularly with the Salesforce user base regarding new features, enhancements, and changes Update, maintain, and create customized reports for different departments and management Ensure data integrity and perform data imports/exports as needed Work with management to identify new opportunities to leverage Salesforce for additional business processes Document system configurations, processes, and procedures Test Salesforce updates and new releases to ensure smooth implementation Provide feedback and suggestions for system improvements Lead and mentor a team of developers, providing technical guidance, conducting code reviews, and promoting best practices in Salesforce development, automated testing, and software quality assurance Build and lead the automated software testing chapter for the insurance workbench suite Lead the development of APIs to facilitate data exchange and connectivity with external systems and partners Champion a product-led Agile approach to development, applying design thinking principles to create intuitive user experiences (UX) and customer experiences (CX) within the workbench application Drive continuous improvement initiatives, staying ahead of emerging technologies and industry trends, and adapting to changing product requirements Solution Design and Architecture: Lead the design and architecture of complex solutions on the Salesforce platform, leveraging design thinking methodologies to address business requirements effectively Define architectural standards, patterns, and best practices for Salesforce development in alignment with enterprise architecture principles Ensure solutions are scalable, maintainable, and comply with industry regulations in the commercial insurance domain Technical Leadership: Provide technical leadership and guidance to development teams, promoting DevOps practices and CI/CD pipelines for efficient delivery Collaborate with stakeholders to prioritize features and enhancements, ensuring alignment with business goals and objectives Mentor and coach team members on Salesforce development, DevOps, and enterprise architecture concepts Integration and Data Management: Design and implement API integrations with external systems, leveraging Azure services and other technologies as needed Architect data streaming solutions for real-time analytics and insights, ensuring data accuracy, integrity, and security Collaborate with data architects to define data models and ensure proper data governance practices within the Salesforce Org Scaled Agile Delivery: Work within a scaled agile framework, participating in program increment planning, backlog grooming, and sprint ceremonies Facilitate collaboration between agile teams, resolving dependencies and ensuring alignment with the overall program roadmap Drive continuous improvement initiatives to enhance delivery processes and optimize team performance Salesforce Org Oversight: Oversee multiple solutions within the Salesforce org, ensuring cohesiveness, scalability, and maintainability across different business units Conduct regular reviews and audits of Salesforce configurations, identifying opportunities for optimization and enhancement Partner with Salesforce administrators to establish governance policies, security controls, and release management processes You will be reporting to Platform Delivery Lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Proven experience as a Senior Salesforce Developer, with a track record of delivering complex solutions in enterprise environments, preferably within the insurance domain Strong knowledge of Salesforce administration and declarative capabilities Experience with Salesforce configuration, customization, and data management Extensive experience with APEX, LWC , Flows and familiarity with cloud-based integration, design thinking, UX/CX Experience in Salesforce administration, including user account maintenance, security settings, and workflow rules Experience in application support, including triaging incidents and assisting support teams in resolving issues Proven experience in optimizing the Salesforce platform for performance, security, and audit Experience in understanding and implementing Salesforce AI capabilities will be an added advantage Hands on experience in Implementing Integrations with various systems Salesforce devloper 1 certificate mandatory and developer 2 certificate preferable Prefereable experience in Omni Studio Significant leadership and communication skills, with the ability to effectively guide and collaborate with development squads, stakeholders, and business users A deep understanding of Agile principles, with a passion for driving continuous improvement and innovation Desired Skills and Abilities: Outstanding ability to coach and mentor team members, helping them to develop expertise in automated testing and software quality assurance Leading a automation testing chapter Excellent analytical abilities to identify issues and devise effective solutions in a dynamic environment A Bachelors or Masters degree in Computer Science, Software Engineering, or equivalent work experience

Overview Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the worlds biggest organizations, across sports, media, and broadcasting. Through the latest AI technologies and machine learning, we combine decades worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions. How do they use it? Media outlets add a little magic to their coverage with our stats and graphics packages. Sportsbooks can offer better predictions and more accurate odds. The worlds top coaches are known to use our data to make critical team decisions. Sports commentators can engage with fans on a deeper level, using our stories and insights. Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine. We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of behind the scenes support staff, youve got all the ingredients to make it a magical experience! Our teams of technical experts specialize in harnessing live sporting data, using advanced cloud technologies, Java, JavaScript and Python. It is these tech teams that enable us to extract patterns through AI and Machine Learning and deliver our insights via APIs. In short, they turn complex data into magical experiences with cutting-edge technology. Responsibilities: The role of Technology Support Analyst sits within the Technical Operations Centre (TOC) as part of the wider IT department at Stats Perform. The TOC is responsible for first and second-line support of all back-office and client-facing technology platforms and services. This covers a vast array of cloud and on-premises services, using both third-party and proprietary platforms. TOC are the first to react to issues escalated by client support teams or directly by employees and, in most cases, will resolve them first-time. If an escalation is required, the TOC take the lead, provide detailed triage, and follow the issue to resolution. TOC work hand-in-hand with Customer Operations teams as well third-line IT, Engineering, Video and Architecture. We work 24/7 across three shifts to provide the level of service that our clients and workforce demands of us. A Technology Support Analyst is a vital role within the TOC. The analysts are the front-line support function for Technology. Their role is to pick up incidents reported in ServiceNow or from monitoring systems and get them resolved as quickly as possible. Analysts apply their knowledge and experience of technology to understand potential causes and solutions. When escalating to internal teams, analysts provide detailed reports of their investigation to support efficient resolution. Analysts also provide Stats Perform with a service desk function by fulfilling requests that are submitted by employees. This requires them to administer a range of technology platforms according to documented processes and following best practice. Each analyst brings their own specialist technical skills to the team, allowing the TOC to provide support for a broad range of platforms and systems. Along with their specialisms, every Analyst executes the support processes with precision and in a structured way. Specifically, the role of the Technology Support Analyst involves: Triaging and troubleshooting incidents Resolving assigned incidents Escalating incidents to third-line teams Administering and maintaining systems Executing the incident, problem, change and request workflows Monitoring critical services and responding to observed issues Creating high-quality knowledge support articles Fulfilling service requests according to documented processes Raising problems and contributing to CI initiatives Performing root cause analysis on incidents Communicating to internal users on incidents and requests Liaising with third parties to seek support Desired Qualifications: The TOC has a combined skillset across various technologies, do you have experience in any of the following areas that will bring added value to the team? Server administration and support for Windows and Linux, Apache Microsoft administration and software support including AD, Azure AD, Microsoft 365, Teams, SharePoint and software. Single sign-on and MFA support. Device management through Intune and Jamf for Mac estate. Mac and Windows desktop support Mobile application support for iOS and Android Database experience, including SQL, MySQL, Oracle, Python Scripting language - SQL Queries, Powershell AWS - EC2 ELK Stack etc. Logfile analysis Monitoring tools: Checkmk, Nagios, New Relic, PagerDuty, SolarWinds Network support and troubleshooting Video technology support Atlassian - Jira & Confluence What we need from you.. Analysts demand perfection ; they continually seek improvements to make systems more stable, improve processes and increase quality. They document everything they do and ask for peer review from their team and give it others. Analysts never want to stop learning ; they strive for more knowledge, involvement, and training to drive personal and team improvement. They support this journey for their colleagues. Why work at Stats Perform? We love sports, but we love diverse thinking more! We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, youll feel valued and respected for your contribution. We take care of our colleagues We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, No Meeting Fridays, and flexible working schedules. We pull together to build a better workplace and world for all. We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups. Diversity, Equity, and Inclusion at Stats Perform By joining Stats Perform, youll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values. With increased diversity comes increased innovation and creativity. Ensuring were best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.

Database Administrator Bangalore, Karnataka, India Working as a member of Database Administrator (DBA) team, the DBA will be responsible for the availability, performance tuning, troubleshooting, security, migration and upgrade of different database platforms/systems across AXA XL What you ll be doing What will your essential responsibilities include? Installing and configuring Microsoft SQL Server instances in a stand-alone, clustered and Always On environments along with database replication and mirroring Experience working in Azure SQL DB, Azure SQL DW and other Azure DB Platforms Assisting with SQL Server Assessment / Planning / Migration / Upgrades / Automation / Performance Tuning, etc Plan and Execute the On-Prem Database/Analysis Services/Reporting Services/Integration Services Migration to Azure SQL DB / Azure PostgreSQL / Azure MySQL / SQL Server 2016 / 2019 SQL DB Automation for DB Deployments working with PowerShell, ARM Templates, etc using DB Versioning tools like Azure DevOps SSDT, Liquibase, etc Expertise in database troubleshooting, performance tuning, query tuning of SQL/T-SQL, partitioning, file group implementation and design database Indexes for high performance, as part of the migration/upgrade activities Work self-directedly and in coordination with other application developers to investigate, analyze and resolve issues Work with internal technical resources on project implementations and to resolve business and technical issues Good verbal and written communication skills with the ability to articulate technical issues in simple terms Developing, managing, testing and implementing database back-up, recovery and maintenance plans Performing database capacity management, Handling database incidents and root cause analysis Recovering databases during Disaster Recovery testing and incidents Liaising with Project Managers, Developers, Application Support, Release, infrastructure teams to ensure database integrity, security and performance You will report to GT SDC Operations Lead What you ll bring We re looking for someone who has these abilities and skills: Required Skills and Abilities: Relevant years of experience managing Relational Database Management Systems (DBMS) - SQL Server Relevant years of experience designing, implementing and managing High Availability database solutions Hands-On experience working in Azure Platform: SQL DB, ADLS, Azure Synapse, Azure Databricks, Azure Data Factory, CosmosDB Knowledge of CI/CD Pipelines: Harness Exposure to migrating existing SQL Server (on-premis) data loads to Cloud (Azure) Excellent working knowledge of SQL scripting / programming Effective working knowledge of IT Operations and support organisations would be an advantage Ability to work self-directedly with less supervision is required Knowledge of third party database auditing and performance monitoring solutions Relevant years of Erwin or similar DM tools is a plus Relevant years of producing technical documentation Prior work experience with performance tuning, query plan analysis, and indexing Experience doing backups & restores using SQL Litespeed/CommVault is a plus Desired Skills and Abilities: Comprehensive knowledge of DBMS Able to organise self and others including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines Demonstrates a can do attitude Proven track record of knowing what it takes to provide a consistently first class customer service internally and/or externally Ability to build effective working relationships (Internally/Externally), establishing credibility amongst a wide and demanding client group Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team What we offer AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com Who we are AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Want to know more? At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. A dynamic leadership opportunity in Global Travel Application Support (GTAS) within Global Infrastructure & Support organization, this virtual India-based role offers a middle management position driving 24x7 technical application support for GBT Group, Travel Counselor Servicing and Corporate applications. We seek a strategic leader who will contribute to GTAS strategy transformation, possess comprehensive travel technology expertise, and lead cross-functional initiatives while providing strong leadership to the team. This role provides an exciting chance to join a passionate, diverse team operating 24x7, with the ability to support global GBT users and requires effective English communication skills. The position requires a strategic mindset, technical proficiency, comfort, and flexibility to manage a 24/7 virtual-based team, operations, and strong leadership experience and capabilities in a fast-paced, innovative environment. What You ll Do on a Typical Day Team Leadership and Management: Lead and motivate a high-performance team of Business Analysts Monitor tasks, track work queues, and ensure 24/7 operational coverage. Provide mentorship, performance coaching, and professional development to the team. Conduct performance reviews and implement training initiatives Lead by example, demonstrating strong technical skills and customer service practices. Technical Support and Troubleshooting: Manage escalated customer issues with expert troubleshooting. Collaborate across GBT Group teams to resolve complex technical issues. Develop and maintain comprehensive knowledge bases. Proactively identify and address recurring technical problems and drive ticket demand reduction. Process Improvement and Efficiency: Analyze data to identify areas for improvement in processes and workflows. Develop and implement policies, procedures, and standards to enhance team performance and ensure consistency. Monitor key performance indicators (KPIs) to track team performance and identify areas for improvement. Communication and Collaboration: Communicate effectively with end users, team members, and other stakeholders. Collaborate with cross-functional teams to address technical issues and improve customer experiences. Represent the team in meetings and presentations, communicating progress and highlighting successes. What We re Looking For Technical Qualifications: Bachelor s or Master s degree in computer science, information technology or engineering or equivalent experience. Minimum 10+ years of overall professional experience, including minimum of 5+ years in a people leadership role. Strong experience in travel technology and technical application support Knowledge and understanding across multiple Global Distribution Systems (GDS) and data flows. Certifications preferred: - ITIL, Salesforce, AWS, Other relevant technical certifications (or in progress). Strong Proficiency in MS Office suite with advanced skills on Microsoft Excel. Experienced in ticketing systems for incident management like Fresh-service or Service Now. Technically savvy with ability to work across virtual teams Leadership and Personal Attributes: Strong experience of managing a virtual team. Flexible and adaptable to manage and operate in a 24x7 operational environment. Ability to provide stable leadership during rapid changes. Strong problem-solving skills with meticulous attention to detail. Excellent time management and discipline. Data-driven decision-making approach. Strong collaboration skills and resilience to overcome obstacles. Capacity to work with calmness under pressure and deliver strong results. Patient and creative thinking. Effective communication across all organizational levels. Ability to work in fast-paced, multi-geographic environments. Capable of managing competing priorities. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com In one sentence The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit. What will your job look like Administer the end-to-end IT change management process, including the recording, assessment, approval, coordination, and review of changes. Schedule and facilitate Change Advisory Board (CAB) meetings; document decisions and communicate outcomes. Ensure all change records are properly documented, including risk assessments, back-out plans, testing requirements, and business justifications. Liaise with IT teams and business units to gather necessary information related to proposed changes. Monitor and report on change metrics, KPIs, and trends to identify opportunities for improvement. Ensure changes are compliant with internal policies, audit requirements, and ITIL best practices. Assist in root cause analysis for failed changes and contribute to continuous improvement initiatives. Maintain change calendar and avoid conflicts with major business events or other high-impact changes Skills: Experience in IT Change Management or IT Service Management roles. Familiarity with ITIL framework and ITSM tools (BMC Remedy, etc.). Strong organizational and communication skills. Ability to work under pressure and manage multiple changes simultaneously All you need is... Bachelor's degree in Science/IT/Computer Science or equivalent Experience writing software code in at least one programming language Good knowledge of Object Oriented Design and development Experience in Production Support/Application Support Why you will love this job: You will get to show off your fine-tuned skills for resolving issues and helping the end-user. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field.

job requisition idJR1027519 Overall Responsibilities: Lead the development and implementation of projects using emerging technologies Mentor and guide team members to ensure the successful delivery of projects Identify and evaluate new technology solutions to improve business processes Collaborate with cross-functional teams to ensure alignment with the organization's overall strategy Stay up-to-date with the latest technological advancements and industry trends Skills: Strong expertise in emerging technologies such as blockchain, IoT, AI, etc. Strong technical knowledge of software development lifecycle Excellent problem-solving and critical thinking skills Good understanding of software architecture and design patterns Ability to lead and manage a team of technical experts Experience: At least 5+ years of experience in software development and leading technology projects Proven track record of delivering projects using emerging technologies Experience in mentoring and guiding junior team members Experience in working with cross-functional teams Day-to-Day Activities: Manage the development and delivery of projects using emerging technologies Provide technical guidance and mentorship to junior team members Collaborate with cross-functional teams to ensure alignment with the organization's overall strategy Evaluate and recommend new technology solutions to improve business processes Stay up-to-date with the latest technological advancements and industry trends Qualification: Bachelor's or Master's degree in Computer Science, Information Technology, or related field Relevant certifications in emerging technologies Soft Skills: Strong communication and leadership skills Ability to work well under pressure and meet tight deadlines Excellent interpersonal and team-working skills Ability to effectively communicate technical information to non-technical stakeholders Passionate about technology and a desire to stay up-to-date with the latest advancements.

Job Role: Customer Support Specialist Work Location: Client Location - Gurgaon Experience: 2-5 years of relevant experience (in CS) in a SaaS environment Educational Background: Technical education (Bachelors in Computer Science, IT, or related field). Certifications or relevant courses will be an advantage. Job Overview: We are looking for an experienced Customer Support Specialist to be based at our client location in Gurgaon. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring smooth usage of our SaaS products. You will act as the primary point of contact for clients, addressing their technical concerns, managing conflicts effectively, and maintaining clear documentation. Proficiency in English and Hindi , coupled with strong interpersonal skills, is essential for success in this role. Key Responsibilities: Serve as the on-site point of contact for client inquiries and technical support requests. Provide prompt, accurate, and efficient resolution to customer issues, escalating when necessary. Ensure effective communication with clients in both English and Hindi, adapting to varying levels of technical expertise. Analyze and troubleshoot product issues and collaborate with internal teams to resolve complex technical problems. Manage conflict situations with professionalism, ensuring customer satisfaction while protecting company interests. Prepare and maintain comprehensive documentation, including FAQs, troubleshooting guides, and client-specific knowledge bases. Collaborate with the product and development teams to relay client feedback and improve the user experience. Conduct training sessions for clients to maximize product utilization and adoption. Stay updated with product changes and enhancements to provide the best possible support. Key Skills: Excellent communication skills in English and Hindi (verbal and written). Strong interpersonal skills to build positive relationships with clients. Proven experience in conflict management and problem resolution. Technical troubleshooting and analytical skills. Ability to document processes clearly and concisely. Time management and organizational skills to handle multiple tasks efficiently. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-5 years of relevant experience in customer support in a SaaS environment. Relevant certifications (e.g., ITIL, customer support certifications) will be an added advantage. Proficiency with ticketing systems, CRM tools, and other customer support platforms is desirable. Why Join Us? Opportunity to work on cutting-edge SaaS products. Direct interaction with clients, fostering impactful relationships. A dynamic and collaborative work environment that values innovation and client satisfaction.

Overview Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications * Good exposure to security vulnerabilities Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Responsibilities Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. * Good exposure to security vulnerabilities Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications * Good exposure to security vulnerabilities Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

Overview Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Responsibilities Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

Job Track Description: RPA Developer \ UiPath Experience: 3-5 years Key Responsibilities: Develop automation scripts using UiPath Studio. Assist in designing workflows and process automations. Test, troubleshoot, and maintain bots in production. Collaborate with QA and business analysts during UAT. Document solution designs and implementation details. Qualifications: Bachelor's degree in IT, Engineering, or equivalent. Solid experience in UiPath development and debugging. Familiarity with REFramework and Orchestrator. Basic understanding of SDLC and Agile practices. UiPath Developer certification mandatory. Finance Accounting and Procurement domain knowledge will be an added advantage

Job Track Description: Senior RPA Developer \u2013 UiPath Experience: 5-7 years Key Responsibilities: Analyze process documentation and identify automation opportunities. Design, develop, and deploy robust UiPath automations. Support code reviews, optimization, and troubleshooting. Collaborate with business analysts and QA to ensure high-quality delivery. Maintain and support existing bots and handle updates as needed. Ensure alignment with security and compliance standards. Qualifications: Bachelor\u2019s degree in a technical discipline. Advanced knowledge of UiPath Studio, Orchestrator, and REFramework. Experience integrating UiPath with APIs, databases, and other enterprise tools. Strong problem-solving and analytical skills. UiPath Advanced Developer certification mandatory. Finance Accounting and Procurement domain knowledge will be an added advantage

Job Title : PL/SQL and Unix Support Analyst Location : Nagpur Experience : 3-6 years Key Responsibilities: Provide L2/L3 support for applications running on Oracle databases with PL/SQL and Unix components. Analyze and resolve incidents, service requests, and application issues related to PL/SQL procedures, jobs, and Unix shell scripts. Perform regular monitoring and health checks on scheduled jobs and data loads. Debug and fix failed batch jobs, SQL queries, and shell scripts. Work closely with development teams, DBAs, and business users for issue resolution and impact analysis. Participate in root cause analysis (RCA) and preventive actions. Create and maintain support documentation, job run books, and knowledge base articles. Required Skills: Strong experience with Oracle PL/SQL writing/debugging procedures, functions, packages. Hands-on experience with Unix/Linux shell scripting reading/editing/debugging scripts. Solid understanding of job scheduling tools (e.g., Autosys). Experience working in a production support or application support environment. Good communication and documentation skills. Ability to work in a 24x7 support model or on-call rotation, if required Preferred Immediate joiners Only

Job Track Description : RPA Senior Developer Prior RPA experience in UiPath toolStudio, BOTs, Orchestrators, RE Framework and minimum 5 end to end implementations as a Core RPA Developer Develop code according to the best coding standards and best practices. Familiarity with SharePoint, Microsoft flows and Power Automate are preferred Basic Python, C# and SQL coding skills are preferred A keen interest in following the latest RPA trends and developments and upskilling as required Good written and verbal communication skills Innovative and Out-of-box thinking for new solution development to automate the business process Learn fast and collaborate with other team members to meet project goals. Troubleshooting, debugging, and problem solving skills.

Primary Skills - C#, ASP.NET, .NET Core, SQL Server 2022 Secondary Skills - React JS, Angular 2, SSIS, SSRS etc Design, develop, and maintain scalable and high-performance software applications using.NET technologies (C#, ASP.NET,HTML, CSS, and JavaScrip,.NET Core, SQL Server 2022). Work on both front-end and back-end development (SQL Server 2022), ensuring seamless integration of different components. Create and maintain RESTful APIs to support front-end functionality. Stay up-to-date with the latest .NET technologies and best practices and troubleshoot and resolve complex technical issues. Ensure code quality through code reviews and adherence to best practices. Optimize performance and security of applications, debug and resolve technical issues across the full stack. Lead a team of developers, providing technical guidance, mentorship, and support. Facilitate effective communication and collaboration within the team and with stakeholders. Relevant certifications such as Microsoft CertifiedAzure Developer Associate or Microsoft CertifiedAzure Solutions Architect Expert can be beneficial.