1628 Application Support Jobs - Page 25

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Automation in Application Maintenance Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application maintenance processes are efficient and effective. You will engage in discussions to understand project requirements, provide guidance to team members, and oversee the implementation of solutions that enhance application performance and reliability. Your role will also include troubleshooting issues and ensuring that best practices are followed throughout the application lifecycle, fostering a culture of continuous improvement and innovation within the team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Automation in Application Maintenance.- Strong understanding of application lifecycle management.- Experience with scripting languages for automation tasks.- Familiarity with application monitoring tools and techniques.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 12 years of experience in Automation in Application Maintenance.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Apache Spark Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also engage in problem-solving discussions with your team, providing guidance and support to ensure successful project outcomes. Your role will require you to stay updated with the latest technologies and methodologies to enhance application performance and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apache Spark.- Strong understanding of distributed computing principles.- Experience with data processing frameworks and tools.- Familiarity with cloud platforms and services.- Ability to optimize application performance and scalability. Additional Information:- The candidate should have minimum 3 years of experience in Apache Spark.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Playvox Nice Product Summary: Nice s Playvox offers a web-based Workforce and Quality management platform. The saas platform readily integrates with CRM systems like Salesforce, Zendesk and CcaaS platforms like Talkdesk, Dialpad allowing brands to monitor agent adherence, occupancy and grade their performance. So, what s the role all about We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM software solutions. How will you make an impact Diagnose and resolve issues related to Playvox Nice cloud applications. Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability. Provide timely and accurate technical assistance through a ticketing system. Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times. Maintain quality and on-going internal and external communication throughout your analysis. Prioritize daily tasks and manage critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes. Assist customer support (Tier 2 teams) with troubleshooting product issues/questions. Have you got what it takes Should have 2-4 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud. Working knowledge of administrating UNIX, Linux or Windows servers. Should have working knowledge of DB, MongoDB/MSSQL. Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer, . Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc. Good to know platform tools such as Postman to replicate, test, and debug API requests. Experience of supporting Web based applications In-depth, hands-on knowledge of and experience with enterprise and desktop applications. At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications At least basic knowledge on Wireshark, Microsoft Office Telephony background would be an extra perk to have. Good IT skills in troubleshooting and ownership from begin to end. What s in it for you Enjoy NICE-FLEX! Requisition ID: 7526 Reporting into: Tech Manager Role Type: Individual Contributor About NICE

Looking for smart, curious and highly motivated engineers from an Application Support or Test Automation background, who have good experience in Python and SDLC . The ideal candidate who has the desire to work on Gen AI projects would have enrolled themselves in some Gen AI courses, and should have done some reading/exploration by themselves. The ideal candidate should have practical work experience in areas like - integrating/managing APIs, async programming frameworks/libraries, state management , concurrency , containerization and telemetry. Mandatory Competencies Data Science - Gen AI Data Science - Python Test Automation Quality Engineering - Test Complete Beh - Communication and collaboration At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

We are seeking a highly motivated and technically proficient Technical Analyst to join our Asset Management - Alternatives Technology team. This individual will play a key role in supporting and enhancing the Alternatives business unit within Columbia Threadneedle Investments. This will involve working across customized and complex SharePoint Online solutions, Power Platform applications and business processes, Nintex Automation Cloud, Reporting solutions. The role offers a fantastic opportunity to work within a dynamic global team and expand your business and technology acumen in a collaborative and growth-oriented environment. Key Responsibilities Provide technical support and incident resolution for SharePoint Online, Power Platform, Nintex automation cloud, reporting solutions and vendor systems. Own the production environment operations and applications. Be responsible for reviewing and approving all change before it is deployed into your production environment. Investigate, analyze and resolve day-to-day production issues and complex support requests within agreed SLAs. Develop and enhance reports and data pipelines using Power BI. Collaborate with business users across EMEA/US to gather requirements and recommend scalable, secure technology solutions. Work on low-code platforms including Power Platform, Nintex workflows, and integrations using REST APIs, JavaScript, and PowerShell. Perform root cause analysis, implement bug fixes, and document support procedures. Deploy changes to production environments following peer review and change control processes. Interface with vendors (e. g. , Microsoft, Nintex) for issue resolution and feature enhancements. Participate in the agile development lifecycle, contributing to planning, development, testing, and deployment phases. Continuously seek automation opportunities to improve team efficiency. Essential Qualifications and Experience: Bachelor s degree in computer science, Engineering, or a related field, or equivalent work experience. 4 to 7 years of experience in application support/development, especially in SharePoint Online, Power Platform, and workflow automation. Hands-on experience with Power BI using different data sources. Hands-on experience with PowerShell, REST APIs, JavaScript, HTML/CSS, and CSOM. Preferred Experience: Experience working in the /Asset Management industry. Proficiency in Nintex workflows, . Net. Exposure to AWS, Python, Bitbucket, JIRA, Confluence, and Jenkins. Experience working in an agile environment and previously handled production support for critical systems. Familiarity with SharePoint Framework (SPFx) and Microsoft 365 security/admin features. What We Offer A dynamic and collaborative work environment. Opportunities to grow into leadership and architectural roles. Exposure to global business processes and emerging technologies. Support for continuous learning and professional development Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMPS Presidents Office Job Family Group Technology

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Execute technical lead role for medium to complex projects Design, Code, Test, Debug, and Record COBOL programs in CICS/VSAM/JCL environment Understand the Design and Requirements and develop and execute custom application features and functions Understand the BRD and break the requirements into MVP s and stories Collaborate with Architects, Solution Analysis, SMEs from various teams to drive the right solution and outcome Create estimates for medium to large size projects Create high level design and as well as analyse and develop code as per specifications Conduct peer review for design/code/Unit test results Follow standards and controls to ensure quality of outcome Support production deployment and post development implementation activities Perform application support as necessary Participate in and drive the Crisis Calls for production incidents Identify and work on system performance improvement Mentor junior developers in the team Stakeholder management Requirements To be successful in this role, you should meet the following requirements: Min 8+ experience in development and maintenance of complex banking applications such as credit card processing Strong knowledge of VisionPLUS product. Strong hands-on working knowledge in one or more VisionPLUS modules viz. CMS, FAS, TRAMS, LTS, ASM, VMX, WINGSFM etc. Strong knowledge of COBOL and CICS Must be well versed with Mainframe technologies such as Endevor, Changeman and batch scheduling activities. Experience in design and development of medium to high complex problems Good knowledge and experience of DevOps Agile discipline Strong interpersonal and communications skills Exposure of working as a technical lead for small to medium size projects

Working in Regulatory Compliance Surveillance Application Support means youll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. Youll work collaboratively in teams on a wide range of projects based on your primary area of focus While learning to fix application and data issues as they arise, youll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, youll have the opportunity to develop professionally and to grow your career in any direction you choose. This role requires a wide variety of strengths and capabilities, including Must have a bachelor s or master s degree in engineering, computer science or information systems. Minimum 5 years of experience doing application development and/or production support in finance domain. Technically hands-on working with Linux, scripting (Shell, Python and/or Perl) and database systems (Oracle SQL/PLSQL). Basic knowledge of application development. Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed. Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software. Few years of programming experience in any modern language would be a great plus. Exposure to AWS Cloud and Kafka would be plus. Quick thinker, problem solver (even under pressure) and a fast learner under constantly changing environment. Ability to automate and build tools for improved productivity, or eagerness to learn it Job responsibilities Engage in the management of incidents, problems, and changes to support full stack technology systems, applications, and infrastructure. Your role will involve identifying, analyzing, and resolving issues to ensure optimal performance and reliability across all technological components. Utilize APM tools such as GENEOS, Dynatrace, Grafana, Datadog, and Splunk to oversee daily batch processes and promptly address any issues that arise Provide comprehensive application service delivery to support successful business operations, focusing on regulatory reporting requirements Implement and execute policies and procedures designed to maintain operational stability and ensure system availability Vigilantly monitor production environments for anomalies, resolve data quality issues in regulatory reporting, and enhance the use of standard observability tools while adhering to SLA requirements. Escalate and communicate issues and solutions effectively to both business and technology stakeholders, actively participating in stability and governance meetings. Drive initiatives for automation and reduce manual workload (TOIL) to optimize processes and improve efficiency.

Primary responsibilities will include: ProvidingLevel 1/Level 2 product support to customer issues Investigating, resolving, and providing root cause analysis on reported application issues Effectively communicatingtimely updates to customers through appropriate incident tracking tools Quickly establishingrapport, gainingand maintainingcredibility with diverse audiences Coordinatingbetween customers, development team and internal support teams while working on customer issues. Efficiently coordinatingwith the internal and external stakeholders Workingwith the customers to gather product requirement, analyzingand documenting before it is passed on to the product management team for next steps Escalatingissues as and when needed to Level II/Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 0-2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English

About the company Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. The Bullhorn Application Administrator, Associate is responsible for supporting and maintaining enterprise applications, ensuring their optimal performance and availability. They will report directly to the Product Owners for Bullhorn, Replicon and any other tools the team is responsible for. This role will assist other Application Administrators to help them master the platform and provide continuous service improvements to the platform. The ideal candidate will have extensive experience in guiding people to understand, manage and support various platforms. They must be able to articulate technical concepts and workflows in a clear, easy to understand way for end users. They must be able to troubleshoot platform specific issues and have experience fixing them. They must have an already strong understanding of database concepts like tables, relationships, queries and reporting. They must have experience in collaborating with other teams like IT, Dev, HR, etc. The right candidate will be an energetic self-starter who is a Bullhorn expert. Responsibilities: Responsible for application support and operational activities, including troubleshooting issues and providing timely resolution to user problems Work with other cross-functional teams to support new features, enhancements and upgrades Understand new application features and unused module functionality to drive platform expansion and adoption Create and maintain process and knowledge documentation needed for other Application Admins and/or end users Generate and analyze reports on application usage, performance, and issues to inform decision-making and improve efficiency Stay abreast for Application updates how it impacts what is in production and any deprecated functionality that must be accounted for 2+ years of IT experience on application operations in a large-scale complex environment Qualification: Bachelors degree in information technology, computer science or equivalent experience. Minimum Experience Requirements: Strong problem-solving skills and attention to detail Familiarity with application administration and support processes Experience with Bullhorn or other applicant tracking system Understanding of cloud-based applications and middle-ware ETL tools Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, Salesforce, ADP, UKG is a plus High level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people. A capacity for working with minimal supervision in complex projects with considerable responsibility. Thorough knowledge of SDLC. Why Join Us: Be part of a collaborative and innovative work environment. Opportunity for professional growth and development. Competitive salary and benefits package. Contribute to shaping the future of our software development processes. Consilio’s True North Values Excellence We strive to make every client our advocate Passion We DO because we CARE Collaboration We win together through teamwork and communication Agility We flex, adapt and embrace change People We value, respect and invest in our teammates Vision We create clarity of purpose and a clear path forward Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Hands-on experience with the OneTrust platform , including modules for Privacy Management, Data Governance, and Risk & Compliance. Ability to troubleshoot and support OneTrust workflows, integrations, and automation rules in a production environment. Experience managing incident response workflows, data subject access requests (DSARs), and third-party risk assessments using OneTrust. Proficiency in analyzing logs, audit trails, and system alerts generated by OneTrust to identify and resolve operational issues. Understanding of OneTrust API integrations and ability to support connected systems (e.g., CRM, ticketing tools, cloud platforms). Exposure to OneTrust AI features like Copilot or Agentic AI for automating compliance and governance tasks is a plus. Strong collaboration skills to work with compliance, legal, and IT teams to ensure platform stability and regulatory alignment Familiarity and working experience on ecommerce projects Working knowledge with ServiceNOW ITSM tool Knowledge of Production Support processes and procedures. Have ability to demonstrate functional and technical architecture knowledge and correlate between the two from past experiences Have good exposure of ITIL Processes like Incident Management, Problem Management, and Knowledge Management etc.

Minimum 10+ years of overall experience in support roles, with at least 3–4 years in L2 Support Strong SQL skills and hands-on experience with any BI reporting tools Excellent analytical and debugging skills Required Candidate profile 10+ years of Overall experience in support roles, with minimum 3- 4 years of experience into L2 Support Flexibility to work in night shifts

Must have skills : - 5+ years with min. of 3+ years of Sailpoint Experience - B.E/B.Tech or M/E/M.Tech - Experience in Java & Oracle Identity Manager (OIM) is a huge plus integration of applications with Sailpoint. - Application integration would include various integration methods like delimited, Webservice(REST), LDAP, JDBC, SAP, Unix, Oracle Direct and Custom to name a few. Requirements : - Integration of applications with Sailpoint. - Application integration would include various integration methods like delimited, Webservice(REST), LDAP, JDBC, SAP, Unix, Oracle Direct and Custom to name a few. - Work with existing Oracle Identity Management (OIM) product and come up with integration requirements and document the same. - Develop, implement and deploy custom connectors for integration in Sailpoint - Working with customer/stakeholder teams to support application onboarding to Sailpoint. - Develop and maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of solutions. - Provide high level estimates for various tasks and projects and assist with project planning and delivery. Story Behind the Need - Team & Key Projects : - Team and Team structure - Purpose of this team/Key Projects - Reason for the Posting - Motivators for this need - Team will be responsible for integrating applications to Sailpoint - New engineers will be working in requirements gathering, development, testing, deploying and maintaining the new app integrations with Sailpoint. Typical Day in the Role : - Daily Work schedule of the required contingent worker - Typical task breakdown and rhythm - Interaction level with team Responsibilities - 8 AM - 5 PM Standard working hours - Develop, implement and deploy the application in Sailpoint - Integration can be using the OOTB connectors or custom one - Development of custom connectors wherever required - Team will be following Agile/Scrum methodology - Everyday standups Work environment description : - Supporting the application and the customers (here the customers are other PayPal domain teams - not the PayPal end user) - Adhering to all standard SDLC and SPLC processes in developing the solutions and services - Effective communication with partner teams & customers - Compelling Story & Candidate Value Proposition What makes this role interesting? - Competitive market comparison - Unique selling points - Value added or experience gained - Exposure to PayPal Security landscape - Will get a chance to work with multiple teams across PayPal Candidate Requirements : - Years of experience required - Degrees or certifications required - Disqualifiers at resume level - Best vs. average at resume level Preferred Performance indicators : - 5+ years with min. of 3+ years of Sailpoint Experience - B.E/B.Tech or M/E/M.Tech - Experience in Java & Oracle Identity Manager (OIM) is a huge plus.

Must have skills : - 5+ years with min. of 3+ years of Sailpoint Experience - B.E/B.Tech or M/E/M.Tech - Experience in Java & Oracle Identity Manager (OIM) is a huge plus integration of applications with Sailpoint. - Application integration would include various integration methods like delimited, Webservice(REST), LDAP, JDBC, SAP, Unix, Oracle Direct and Custom to name a few. Requirements : - Integration of applications with Sailpoint. - Application integration would include various integration methods like delimited, Webservice(REST), LDAP, JDBC, SAP, Unix, Oracle Direct and Custom to name a few. - Work with existing Oracle Identity Management (OIM) product and come up with integration requirements and document the same. - Develop, implement and deploy custom connectors for integration in Sailpoint - Working with customer/stakeholder teams to support application onboarding to Sailpoint. - Develop and maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of solutions. - Provide high level estimates for various tasks and projects and assist with project planning and delivery. Story Behind the Need - Team & Key Projects : - Team and Team structure - Purpose of this team/Key Projects - Reason for the Posting - Motivators for this need - Team will be responsible for integrating applications to Sailpoint - New engineers will be working in requirements gathering, development, testing, deploying and maintaining the new app integrations with Sailpoint. Typical Day in the Role : - Daily Work schedule of the required contingent worker - Typical task breakdown and rhythm - Interaction level with team Responsibilities - 8 AM - 5 PM Standard working hours - Develop, implement and deploy the application in Sailpoint - Integration can be using the OOTB connectors or custom one - Development of custom connectors wherever required - Team will be following Agile/Scrum methodology - Everyday standups Work environment description : - Supporting the application and the customers (here the customers are other PayPal domain teams - not the PayPal end user) - Adhering to all standard SDLC and SPLC processes in developing the solutions and services - Effective communication with partner teams & customers - Compelling Story & Candidate Value Proposition What makes this role interesting? - Competitive market comparison - Unique selling points - Value added or experience gained - Exposure to PayPal Security landscape - Will get a chance to work with multiple teams across PayPal Candidate Requirements : - Years of experience required - Degrees or certifications required - Disqualifiers at resume level - Best vs. average at resume level Preferred Performance indicators : - 5+ years with min. of 3+ years of Sailpoint Experience - B.E/B.Tech or M/E/M.Tech - Experience in Java & Oracle Identity Manager (OIM) is a huge plus.

Must have skills : - 5+ years with min. of 3+ years of Sailpoint Experience - B.E/B.Tech or M/E/M.Tech - Experience in Java & Oracle Identity Manager (OIM) is a huge plus integration of applications with Sailpoint. - Application integration would include various integration methods like delimited, Webservice(REST), LDAP, JDBC, SAP, Unix, Oracle Direct and Custom to name a few. Requirements : - Integration of applications with Sailpoint. - Application integration would include various integration methods like delimited, Webservice(REST), LDAP, JDBC, SAP, Unix, Oracle Direct and Custom to name a few. - Work with existing Oracle Identity Management (OIM) product and come up with integration requirements and document the same. - Develop, implement and deploy custom connectors for integration in Sailpoint - Working with customer/stakeholder teams to support application onboarding to Sailpoint. - Develop and maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of solutions. - Provide high level estimates for various tasks and projects and assist with project planning and delivery. Story Behind the Need - Team & Key Projects : - Team and Team structure - Purpose of this team/Key Projects - Reason for the Posting - Motivators for this need - Team will be responsible for integrating applications to Sailpoint - New engineers will be working in requirements gathering, development, testing, deploying and maintaining the new app integrations with Sailpoint. Typical Day in the Role : - Daily Work schedule of the required contingent worker - Typical task breakdown and rhythm - Interaction level with team Responsibilities - 8 AM - 5 PM Standard working hours - Develop, implement and deploy the application in Sailpoint - Integration can be using the OOTB connectors or custom one - Development of custom connectors wherever required - Team will be following Agile/Scrum methodology - Everyday standups Work environment description : - Supporting the application and the customers (here the customers are other PayPal domain teams - not the PayPal end user) - Adhering to all standard SDLC and SPLC processes in developing the solutions and services - Effective communication with partner teams & customers - Compelling Story & Candidate Value Proposition What makes this role interesting? - Competitive market comparison - Unique selling points - Value added or experience gained - Exposure to PayPal Security landscape - Will get a chance to work with multiple teams across PayPal Candidate Requirements : - Years of experience required - Degrees or certifications required - Disqualifiers at resume level - Best vs. average at resume level Preferred Performance indicators : - 5+ years with min. of 3+ years of Sailpoint Experience - B.E/B.Tech or M/E/M.Tech - Experience in Java & Oracle Identity Manager (OIM) is a huge plus.

Role Purpose: The Analyst -II L2 Service Management will provide functional and technical support to end users, addressing issues that have been escalated from L1 support. This role involves troubleshooting and resolving issues which is getting reported through ticketing tool which include functional and technical problems, managing service requests, and ensuring that service level agreements (SLAs) are met. The ideal candidate shall need to have technical skills, some experience in IT support, and a commitment to delivering exceptional customer service. Duties and Responsibilities: Incident Management & Escalation: Address and resolve incidents escalated from L1 support, ensuring timely and efficient resolution of complex technical issues. Maintain a clear communication loop with users and L1 support to provide updates on incident status. Advanced Troubleshooting: Perform in-depth analysis and troubleshooting of technical issues related to hardware, software, networking, and IT systems. Use diagnostic tools and logs to identify root causes and implement solutions. Service Request Fulfillment: Manage and fulfill service requests, including software installations, configurations, system updates, and user account management. Provide advanced technical assistance in areas like system integration, network configuration, and application support. Escalation to Higher Support: For unresolved or complex issues that require specialized expertise, escalate incidents to L3 support or relevant technical teams. Ensure proper documentation and follow-up. Knowledge Base Maintenance: Contribute to the knowledge base by documenting troubleshooting steps, solutions, and best practices. Regularly update knowledge articles to ensure they reflect the latest solutions and technologies. Root Cause Analysis: Participate in root cause analysis for recurring issues, and work to implement long-term solutions to prevent future incidents. Provide feedback and suggestions to improve the overall IT environment. Performance Monitoring: Monitor system performance and proactively address issues such as network outages, hardware failures, or system downtimes. Assist with preventative maintenance to ensure systems run smoothly. Customer Service & User Communication: Maintain a strong focus on customer service by providing timely and clear communication to end users regarding their incidents, status updates, and resolution. Ensure users understand the solutions provided. Collaboration with IT Teams: Collaborate with cross-functional teams (e.g., L1 support, infrastructure, network, and development teams) to resolve incidents efficiently and implement system improvements. Documentation & Reporting: Accurately document and close tickets in the service management system. Provide detailed updates on incident resolution steps, including any root causes, workarounds, and solutions. Process Improvement: Continuously improve support processes by analyzing incident trends and identifying areas for optimization. Suggest improvements to enhance support efficiency and user satisfaction. Knowledge, Experience & Skills: Education: Bachelor s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience: 2-4 years of experience in IT support, service desk, or technical support roles, with at least 1 year in L2 or higher support. Experience with complex system troubleshooting and incident resolution is required. Technical Skills : Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting techniques. Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN). Proficiency in supporting enterprise-level software applications and cloud-based platforms (e.g., Office 365, G Suite, Salesforce). Experience with service management tools (e.g., ServiceNow, Jira, Zendesk). Experience with Active Directory, user account management, and group policies. Experience with remote support tools and diagnostic software. Knowledge of ITIL frameworks, particularly in incident and problem management. Soft Skills: Strong problem-solving skills with the ability to identify issues quickly and provide solutions. Excellent communication skills, both verbal and written, to explain complex technical issues to non-technical users. Strong attention to detail and the ability to document technical information accurately. Excellent customer service orientation with a focus on user satisfaction and effective issue resolution. Ability to work independently, manage multiple priorities, and function effectively in a fast-paced environment. Preferred: ITIL Foundation certification or other related IT service management certifications. Experience with cloud platforms such as AWS, Azure, or Google Cloud. Certifications such as CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), or similar. Experience supporting virtual environments (e.g., VMware, Hyper-V). Knowledge of scripting languages or automation tools (e.g., PowerShell, Bash, Ansible) is a plus. What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment

Design and Development Automation Script : Design and maintain advanced Python scripts to deliver comprehensive insights into File Transmission component and its various Life Cycle. Performance Optimization : Improve efficiency when handling large datasets using techniques such as optimized large data manipulation, and RDBMS data models. Advanced Regex Utilization : Apply sophisticated regular expressions to create accurate field extraction and mapping to the large dataset. File Transmission Monitoring Automation : Track and report on each stage of file transmission, continuously refining monitoring strategies for enhanced reliability and visibility. Cross-Functional Collaboration : Work closely with various teams to integrate Python script with broader IT systems and workflows. Develop and maintain automation scripts using Python for testing, data validation, and system operations. Design and implement automation frameworks. Automate File Transmission applications using Python and Selenium. Maintain automated workflows and troubleshooting issues in context of File Transmissions. Write reusable, scalable, and maintainable code with proper documentation. What You Will Need to Have Education : bachelors and/or masters degree in Information Technology, Computer Science, or a related field. Experience : Minimum of 10 years in IT, with a focus on Python, SFTP tools, data integration, or technical support roles. Proficiency in Python programming. Experience with Selenium for automation. Familiarity with test automation frameworks like PyTest or Robot Framework. Understanding of REST APIs and tools like Postman or Python requests. Basic knowledge of Linux/Unix environments and shell scripting. Database Skills : Experience with relational databases and writing complex SQL queries with advanced joins. File Transmission Tools : Hands-on experience with platforms like Sterling File Gateway, IBM Sterling, or other MFT solutions. Analytical Thinking : Proven problem-solving skills and the ability to troubleshoot technical issues effectively. Communication : Strong verbal and written communication skills for collaboration with internal and external stakeholders. What Would Be Great to Have (Optional) Tool Experience : Familiarity with tools such as Splunk, Dynatrace, Sterling File Gateway, File Transfer tool. Linux : Working knowledge of Linux and command-line operations. Secure File Transfer Protocols : Hands-on experience with SFTP and tools like SFG, NDM, and MFT using SSH encryption. Task Scheduling Tools : Experience with job scheduling platforms such as AutoSys, Control-M, or cron

Job description, Hiring for Technology|Application Support - Middleware experience range 5 years & above Mandatory Skills: Application Support, Middleware Education: BE/B.Tech/MCA/M.Tech/MSc./MS

The Sr Tech Ops Engineer monitors all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units; remediates systems & application issues in these environments; escalates in a timely manner following guidelines developed within the dept to appropriate next level of support; accurately reports incidents to mgmt & records incidents & requests handled by alerting tools or by customer (internal or external). Principal Accountabilities: Continues learning application functionality and recovery procedures. Documents timeline of events for incident reporting and post mortem. Ensures all support parties are engaged on issue. Participates in crisis line and relays technical or customer information. Looks for trends and monitors logs associated with crisis. Executes escalation protocol per application area. Executes recovery procedures. Moves into crisis management by utilizing virtual room using escalation tools and documented procedures. Participates in developing all necessary documentation, ensuring ECCs, timelines are submitted. Utilizes phone etiquette to efficiently guide and control incident escalation. Reviews multiple systems logs and analyzes for root cause to determine recovery. Understands trending of application incidents through analysis of execution times and patterns specific to application. Utilizes monitoring systems to ensure system stability at all times and ensures all incidents are acknowledged in a timely and efficient manner.

15 Title: Application Support Senior Developer Department: Process Simplification and Optimisation Location: India Reports To: Application Development and Support Lead Level: Grade 3 About Fidelity International We ve been helping clients plan and save for their futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our clear sense of purpose, we re growing our business like never before. Join us and you ll be part of the progress we re making. In our welcoming, caring culture, you ll work with all kinds of people to find new and better ways to help our clients. Your views will be valued and your professional goals will be supported. And you ll discover a positive, inclusive environment where you ll be free to be yourself. Our Values & Behaviours Integrity and Trust. Together, these drive how we work with each other and with our clients, customers, and partners. Supporting these core Values we have four action-orientated Behaviours. Be Brave, Bold, and Curious, so that we can form a more dynamic environment where we innovate and drive performance, but nevertheless always to act with Compassion. About your team Process Simplification and Optimisation provides groundbreaking solutions to deliver sustainable business value. By powerfully combining both the human and digital workforce, PSO places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelity s strategic goals, deliver best in class service to our clients, and provide exciting growth opportunities for our employees. The Delivery Enablement stream within PSO supports delivery by building capability, providing business process support, ensuring tools and methodologies remain up-to-date with industry technology developments and delivering the ongoing control framework for our new process orchestration, automation and digitisation solutions. About your role This role serves as a member of Fidelity India team under PSO umbrella, supporting Fidelity Clearing Canada (FCC) technology team in a technical support and developer capacity. You will work to embed innovation across the business, maintaining consistency and standards to maximise business benefits. You will ensure the seamless operation of automated workflows, scripts, and orchestration processes for FCC applications currently in production. This includes proactive monitoring, rapid incident resolution, scripting and automation development, collaboration with cross-functional teams, and continuous improvement efforts to enhance system performance, reliability, and security. The goal is to maintain optimal functionality, minimize downtime, and contribute to the overall efficiency of automated systems, aligning with organizational objectives and standards. You will also be responsible for the development, enhancements, and maintenance of application solutions for internal and external clients. You will work to progress Fidelity s PSO and FCC Technology support team agenda by: Application Development Support Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle. Provide technical support to teams within the organization, and to external clients when required. Update technical documents and procedures to reflect current state. Provide support for application deployments. Assist with systems integration when needed. Collaborate with On-Site Application Development Support Team. Appian Application Support Troubleshoot, fix and enhance the defects raised in Appian based applications; Understand the differences between REST, SOAP and the basic design principles in integrating to Web Services; Debug issues in Interfaces, Process Models and integrations and provide short term/long term solutions. Identify chokepoints and provide design recommendations to enhance the performance of the Application Provide technical guidance to junior developers as and when required; Defect Remediation Remediate defects based on business and client priorities to address service disruptions, incidents, and problems. Client Experience Deliver quality customer service interactions to our internal and external customers to create a positive experience. Take ownership of solving a customer s problem promptly; use all available resources to achieve the best outcome. About You Skills and Knowledge Strong technical insight and experience to inform, guide, challenge and support technical decisions. Strong analytical, conceptual, and innovative problem-solving abilities. Strong attention to detail. Ability to work independently while being in a team environment. Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users. Goal-oriented and a self-starter. Ability to quickly learn, adapt and change to meet the needs of a changing environment. Ability to explain complex ideas to those with limited IT and systems knowledge. Excellent problem-solving skills. Customer service oriented. Ability to work in a fast-paced environment without direct supervision. Development or Support experience in the Canadian Financial industry is an asset. Track record of actively seeking opportunities for process improvements, efficiency gains, and system optimizations in the context of automation and orchestration Experience and Qualifications Job Related Experience Minimum Requirement: 4+ years Must Have: 3+ years of experience as a developer or programmer/support engineer, including 2+ years of experience in the brokerage securities/Asset Management industry. 2+ Years of Appian BPM (or similar) Hands-On Development Experience 1+ years of experience and intermediate level knowledge of Java/J2EE development, including Spring, Hibernate, MyBatis, JPA, RESTful API, Spring Boot. Strong Hands-On knowledge of SQL and database platforms such as: MySQL, SQL Server, Oracle, database design Handy knowledge of Unix/Linux operating system and Shell scripts Exposure to Automated testing, DevOps, Change Management concepts Experience with Agile Development Methodologies. Nice to Have: Experience with the following: PowerBI, Talend, ETL, Data Warehouse, Control-M uniFide, Salesforce or Dataphile platform would be an asset. Working knowledge of HTML and Adaptive/Responsive Design DocuSign and document management platforms Atlassian stack (JIRA, Confluence) Hands-on expert in creating high performance web applications leveraging React, Angular 2. Some knowledge of concepts such as TypeScript, Bootstrap Grid System, Dependency Injections, SPA (Single Page Application). Experience with cloud-based implementations. Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery. AWS would be an asset. Education: First degree level (Bachelor s degree) or equivalent in Computer Science Knowledge of the financial service industry Dynamic Working This role is categorised as Hybrid (Office/Remote). Feel rewarded For starters, we ll offer you a comprehensive benefits package. We ll value your wellbeing and support your development. And we ll be as flexible as we can about when and where you work - finding a balance that works for all of us. It s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, Or, if you re feeling inspired, start your journey with us right now.

The Amazon Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon. We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform. Primary responsibilities include troubleshooting, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Python and JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. A day in the life Provide support of incoming system tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services. Work on operations and maintenance driven coding projects, AWS, web technologies projects. Software deployment support in staging and production environments in some scenarios. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow coordination and follow-up to maintain service level agreements. Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set. 2+ years of software development, or 2+ years of Application support experience Experience scripting in modern program languages (Java, Python) Experience troubleshooting and debugging technical systems and documenting findings Knowledge of web services, distributed systems, and web application development Knowledge of AWS Knowledge of UNIX/Linux operating system Experience in troubleshooting and maintaining web services e2e

0px> Who are we? In one sentence The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit. What will your job look like? Administer the end-to-end IT change management process, including the recording, assessment, approval, coordination, and review of changes. Schedule and facilitate Change Advisory Board (CAB) meetings; document decisions and communicate outcomes. Ensure all change records are properly documented, including risk assessments, back-out plans, testing requirements, and business justifications. Liaise with IT teams and business units to gather necessary information related to proposed changes. Monitor and report on change metrics, KPIs, and trends to identify opportunities for improvement. Ensure changes are compliant with internal policies, audit requirements, and ITIL best practices. Assist in root cause analysis for failed changes and contribute to continuous improvement initiatives. Maintain change calendar and avoid conflicts with major business events or other high-impact changes Skills: Experience in IT Change Management or IT Service Management roles. Familiarity with ITIL framework and ITSM tools (BMC Remedy, etc.). Strong organizational and communication skills. Ability to work under pressure and manage multiple changes simultaneously All you need is... Bachelors degree in Science/IT/Computer Science or equivalent Experience writing software code in at least one programming language Good knowledge of Object Oriented Design and development Experience in Production Support/Application Support Why you will love this job: You will get to show off your fine-tuned skills for resolving issues and helping the end-user. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field.

Yardi - Script Reporting Essential Duties and Responsibilities: We develop B2B SAAS based solutions for our clients to manage their business needs. This role presents a tremendous amount of growth potential for those dedicated to building the next great B2B SAAS solution in the Proptech space. Analysis of requirements from internal and external customers Category Managed Services Location Chennai Position Yardi Report Developer Position Requirements New User Access, Assigning User Security Roles, Property/Property Lists Domain expert of modules in Yardi7s like Commercial, Residential, Construction & Development Management, Investment Management, International Deep knowledge of Yardi ETL functionality Resolve Yardi Navigation, Login, Transaction Error, Lease, Tenants Data issues Exposure to Custom Account Trees Experience working with Report Scheduler Preparing Budget templates, converting the budget files and uploading them in Yardi 7s Experience working with Report Scheduler Understanding of Yardi tables / data model Graduate / Post Graduate qualification Excellent communication skills Domain knowledge towards Real Estate Accounting

Join us as a "Infrastructure Engineer" at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a "Infrastructure Engineer" you should have experience with: Understanding and experience of CHEF DevOps tool. Unix admin. Stakeholder management . Incident/change management service management. Application support troubleshooting and debugging. Certificate Management SSL cert. renewal / CSR generation and its import. Understanding of Vulnerability Management (Fundamental knowledge. Patching of Legacy System Servers and associated components. OpenShift knowledge is a plus but not must. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skill. This role is based in Pune . Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Database Administrator Bangalore, Karnataka, India Working as a member of Database Administrator (DBA) team, the DBA will be responsible for SQL Server Installations, Configurations, High Availabilities, performance tuning, troubleshooting, security management, Migrations and Upgradations of different database platforms in on-prem and cloud systems for all applications under AXA XL What you ll be DOING What will your essential responsibilities include? Installing and configuring Microsoft SQL Server instances in a stand-alone, clustered and Always On environments along with database replication and mirroring configuration Experience of migrating databases to Azure SQL DB, Azure SQL DW, Azure SQL Managed Instance Assisting with SQL Server Assessment\\Planning\\ Migration Performance Tuning, etc Troubleshooting, planning migration strategy and DR planning of SSAS\\SSIS\\SSRS SQL DB Automation for DB Deployments working with PowerShell, ARM Templates, etc using DB Versioning tools like Azure DevOps SSDT etc Good in TSQL scripting and commands Expertise in database troubleshooting, performance tuning, query tuning of SQL\\T-SQL, partitioning, file group Implementation and design database Indexes for high performance, as part of the migration\\upgrade activities Work self-directedly and in coordination with other application developers to investigate, analyze and resolve issues Work with internal technical resources on project implementations and to resolve business and technical issues Developing, managing, testing and implementing database back-up, recovery and maintenance plans Performing database capacity management, handling database incidents and finding root cause analysis Recovering databases during Disaster Recovery testing and incidents Liaising with Project Managers, Developers, Application Support, Release, infrastructure teams to ensure database integrity, security and performance You will report to GT SDC DBA Lead What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Relevant years of Experience as SQL Database Administrator Experience in designing, implementing and managing High Availability database solutions Hands-On experience working in Azure Expertise in producing technical documentation Exposure in migrating existing SQL Server (on-premises) data loads to Cloud (Azure) & on-prem to on-prem Expert knowledge of SQL scripting \\ programming Prior work experience with performance tuning, query plan analysis, and indexing Knowledge of database auditing and performance monitoring solutions Understanding of Azure Network, Security groups, Load balancing, Storage layers Excellent working knowledge of IT Operations and support organizations would be an advantage Ability to work self-directedly with less supervision is required Experience doing backups & restores using SQL Commvault is a plus Knowledge of ITIL processes and tools like Service now, SILVA, JIRA Having Microsoft Certification is a plus Desired Skills and Abilities: Comprehensive knowledge of DBMS Able to organize self and others including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines Demonstrates a can do attitude Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally Ability to build effective working relationships (Internally/Externally), establishing credibility amongst a wide and demanding client group Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks For mid-sized companies, multinationals and even some inspirational individuals we don t just provide re/insurance, we reinvent it How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty With an innovative and flexible approach to risk solutions, we partner with those who move the world forward Learn more at axaxl com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success That s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential It s about helping one another and our business to move forward and succeed Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl com / about-us / inclusion-and-diversity AXA XL is an Equal Opportunity Employer Total Rewards AXA XL s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security It provides competitive compensation and personalized, inclusive benefits that evolve as you do We re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence Sustainability At AXA XL, Sustainability is integral to our business strategy In an ever-changing world, AXA XL protects what matters most for our clients and communities We know that sustainability is at the root of a more resilient future Our 2023-26 Sustainability strategy, called Roots of resilience , focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations Our Pillars: Valuing nature: How we impact nature affects how nature impacts us Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future We re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans Addressing climate change: The effects of a changing climate are far-reaching and significant Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption Were building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions Integrating ESG: All companies have a role to play in building a more resilient future Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business We re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL s Hearts in Action programs These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving For more information, please see axaxl com/sustainability

Provide L2/L3 production support for Broadridges Regulatory Reporting platform, ensuring high availability and stability of the system. Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues. Act as the subject matter expert (SME) for the platform within the support team. Monitor daily reporting workflows, scheduled tasks, and regulatory submissions. Support monthly/quarterly release cycles, including validation and post-deployment checks. Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement. Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform. Skills Must have 5+ years of technology/application support experience in financial services. Mandatory: Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions). Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis. Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows. Experience in working under ITIL-based processes (incident, problem, change management). Excellent stakeholder communication and incident management skills. Nice to have Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). Prior experience working in a global support model with shift-based or on-call rotations.