1628 Application Support Jobs - Page 23

Responsibilities Requisition ID R-10362939 Date posted 06/11/2025 End Date 06/30/2025 City Pune State/Region Maharashtra Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Sr Associate, Application Support About your role: At Fiserv, we are committed to providing exceptional service and support to our clients. As an Application Support - Sr Associate II, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability. What youll do: Provide support for business applications, ensuring maximum uptime and performance. Troubleshoot and resolve application issues, collaborating with development teams as needed. Monitor application performance and recommend improvements to enhance efficiency. Document support activities, maintain detailed logs, and develop user guides. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience youll need to have: 5+ years of experience in application support 5+ year(s) of experience in JAVA/J2EE and spring boot Should have experience in troubleshooting and resolving technical issues Should have working knowledge in oracle and SQL Should have knowledge in GIT and Shell script Experience that would be great to have: Familiarity with monitoring and logging tools Familiarity with REACT Experience with automation and scripting languages Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. In this role, you will: The role requires a strong leader to oversee the solution design and implementation of change whilst at the same time ensuring production is resilient and performant. This includes interaction with the bank s architects and other systems and technical teams, end users and stakeholders. The person is expected to oversee and guide the day-to-day activities of the technical team, with the help of his more experienced colleagues, ensure the team follows good practice etc. In addition, this person will be able to suggest and plan best technical solutions, undertake problem solving, etc balancing pragmatism vs long tern best practice. Thus role includes opportunities for hands on development and analysis and not just team management. Role covers a mix of change and run responsibilities. Current team size is around 45 people located in UK, India, China, Poland and Mexico but mostly India. Should be flexible in working hours, ready to work in shift and On call. Requirements To be successful in this role, you should meet the following requirements: Background in hands-on technical development, with at least 10+ years of industry experience in a data engineering or engineering equivalent managed a team developers Strong emotional intelligence, able to work professionally under pressure. Have the gravitas to represent the platform in senior meetings Strong communication skills, with the ability to convey technical detail in a non technical language Needs to be a practitioner and proponent of Agile and Dev Ops Proficiency in Hadoop, Spark, Scala, Python, or a programming language associated with data engineering. Expertise building and deploying production level data processing batch systems maintained by application support teams. Experience with a variety of modern development tooling (e.g. Git, Gradle, Nexus) and technologies supporting automation and DevOps (e.g. Jenkins, Docker) Experience working in an Agile environment A strong technical communication ability with demonstrable experience of working in rapidly changing client environments. Knowledge of testing libraries of common programming languages (such as ScalaTest or equivalent). Knows the difference between different test types (unit test, integration test) and can cite specific examples of what they have written themselves. Good understanding of CDP 7.1, HDFS filesystems, Unix, Unix Shell Scripting, Elasticsearch Experience in understanding and analyzing complex business requirements and carry out the system design accordingly. Quantexa Data Engineering Certification (Preferred) Experience in managed services AWS EKS, Azure EKS (Preferred) Experience in Angular (Preferred) Microservices (OCP, Kubernetes) (Preferred)

Join us as a Production Analyst This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We ll look to you to deliver a production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Hone your existing analytical skills and advance your career in this exciting, fast paced role Were offering this role at senior analyst level What youll do As a Production Analyst, you ll support with providing day-to-day technology based services and will assist with deploying new applications and architecture across the domain. We ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards. It s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring. Your role will also involve: Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur Regularly attending the feature teams refinement and planning sessions Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery The skills youll need We re looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you ll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration. We re also looking for: Experience of database such as Oracle and SQL Server along with good understanding of Unix Proficient in trading systems, end-to-end trading lifecycle, Fixed Income products and trading operations Knowledge of F2B systems from trade booking to Risk, PnL Calcs, Settlements, Finance, Reg Reporting and back office operations Good collaboration and stakeholder management skills

We are seeking a highly responsible and accountable Application Support Engineer to provide after-market support for our AMR (Autonomous Mobile Robot) product line. In this role, you will be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks. After-Market Support: Serve as the first point of contact for clients experiencing issues with AMR systems, including UI, localization, sensor calibration, and integration problems. Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed. Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement. CI/CD Deployment: Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration. Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts. Maintain and improve deployment scripts and automation tools. Assist team members in configuring their own testing environments and understanding workflows. Site Deployment and Support: Participate in site setup, deployment, and ongoing support for AMR solutions. Monitor system health, telemetry, and logs to proactively identify and address potential issues. Implement small updates and patches as requested by the team or clients. Continuous Improvement: Analyze recurring issues and contribute to root cause analysis and solution strategies. Provide feedback to development teams to improve product reliability and performance. Stay up-to-date with the latest advancements in AMR technology, CI/CD practices, and automation tools. Technical Skills: 3-5 years of relevant experience in technical support, automation, or deployment roles for robotics, automation, or IoT systems. Strong troubleshooting and debugging skill

Information Technology Services, Solutions | IT Consulting IT Managed Services - The Digital Group Client Support Executive Years of Experience: 2-3 Years Skills Stack: Technical, semi technical or Desktop/Application support role 12:30 pm - 09:30 pm Role and Responsibility Details: Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or online meetings. Identifying ways to overcome clients initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Role- Client Support Executive Job Overview The client support executives responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. You should also be able to identify new business opportunities through client referrals. To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times. Client Servicing Executive Responsibilities: Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or online meetings. Identifying ways to overcome clients initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Client Servicing Executive Requirements: Proven experience working as a client servicing executive. Proficiency in Window OS and Microsoft Excel, Word, Outlook. Working knowledge of Customer Relationship Management (CRM) software. The ability to work efficiently under pressure. Excellent organizational and time management skills. Strong analytical and problem-solving skills. Effective communication skills. Exceptional customer service skills. Accept constructive criticism and customer feedback regarding their experience with application services. Education: Graduate 10+2+3 / 10+2+4 Certification A+, will be added advantage. Experience: 1-2 years in technical, semi technical or Desktop/Application support role. Qualifications: Master in Computer Science-MCA, Bachelor of Arts, B.E.,Bcom- Computer application, Master of Computer Applications-MCA

Experience Desired: 7+ years | Positions available in: Navi Mumbai Key Responsibilities: Development (60 70%): Architect and set up base solutions for projects. Lead feature development, unit testing, QA release, and production push. Build and optimize Secured Web APIs with .NET 8+. Implement Entity Framework Code First, migrations, and LINQ optimization. Contribute quality code and documentation. Team Leadership (30 40%): Mentor and assist team members with technical challenges. Conduct code reviews, peer testing, and manage PRs. Communicate with client technical business teams. Oversee agile ceremonies and ensure project quality. Must-Have Skills: .NET 8+ expertise Web API development with .NET 8+ Entity Framework (Code First, migrations, LINQ) Frontend: Angular or ReactJS Azure: Web App, Container Apps, Azure SQL ER diagramming Microsoft Entra (at least 2 projects for Auth) Unit testing (xUnit/NUnit, Moq/Bogus) SonarQube for code quality GIT operations CI/CD pipeline experience Team support daily unblock Client-facing experience JIRA or equivalent tool Agile/SCRUM methodology Monolithic microservice architecture (min 2 projects each) Careers at intelegain Experience Desired: 4+ years | Positions available in: Mumbai Keys kills: Sales, Marketing, Customer Services, Power Pages, Power BI Microsoft Certification in Dynamics 365 and Power Platform. Project management skills. General understanding of full lifecycle development of a Dynamics 365/CRM and Power Platform (installation, configuration, customization, and deployment). Deep understanding of best practices. Deliver high quality code deliverables for a module including configurations and customizations, lead validation for all types of testing and support activities related to implementation, transition and warranty. Experience working on support project, handling tickets, Raising change request, Problem Tickets closure. Knowledge about development of Azure resources like Logic apps, functions app, APIM, key vaults, secrets, connectors. Knowledge about CRM apps for Sales, Customer service, Project service automation, Marketing. Lead client meetings and/or facilitated strategy sessions. Assess and document current state architecture and integrations in the platform. Working with customers to analyze business requirements, defining functional specifications, and consulting with clients on strategic and operational uses of the CRM platform. Identifying creative solutions to meet system/business requirements with and without the development of custom code. Recaptcha requires verification. Customer Success Manager Experience Desired: 3+ years | Positions available in: Navi Mumbai Customer Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and long-term retention. Account Growth: Identify upselling and cross-selling opportunities to expand account value and meet revenue goals. Onboarding Support: Guide clients through onboarding, provide training, and ensure successful adoption of products or services. Payment Follow-Up: Ensure timely follow-up on pending payments, coordinating with clients to resolve any payment-related issues. Issue Resolution: Act as a point of contact to address client concerns and resolve issues promptly to maintain trust. Performance Tracking: Monitor client account performance, provide regular updates, and suggest strategies for optimization and success. Sr. Business Development Manager Experience Desired: 4 - 10 years | Positions available in: Navi Mumbai Lead Generation, lead warming, leading to closure and deal signing. Pre-sales is an important component in the process wherein understanding customer project requirements, documenting the scope and proposal including project estimates. Length and breadth of understanding on Intelegain s service offerings, project portfolio, its various capabilities in various verticals and horizontals Travel to destinations domestic or international if required for various tech fests, meetups or events for networking Working closely with the sales/business development team in trying to meet sales targets and closures Account Management Managing customers that have been converted, trying to upsell and maintain relationship with clients and help grow the account. Devise strategies and out-of-the-box approach to sales that can help in new client acquisition and retention Navision Business Central Experience Desired: 2+ years | Positions available in: Navi Mumbai Key Skills: Sales, Purchase, Invoice, Warehouse, LS Retail, Manufacturing Nav/BC Technical Consultant Strong understanding of Business Central. Experience of working on full life cycle development across multiple versions of Dynamics Navision. Ability to create high quality functional documentation and strong requirements gathering skills. Ability to architect and implement end to end solution. Nav/BC Functional Consultant End to end implementation using Microsoft implementation methodology and work together with technical team to get requirements developed. Experience in drafting requirement document and providing pre- sales support for MS Dynamics 365 Business Central. Must Have: Outstanding knowledge of D365 BC/NAV functional modules like Financials, Sales receivables, purchase payables, warehousing inventory management, and Jobs resource management. Design the solution to address the pain points and deliver it, having exposure to the application support engagement Project management skills is added advantage. Requirement gathering, analysis and ability to convert raw requirements into actionable design document. Knowledge of any add-on solution on top of NAV/BC in any domain will be good to have. Provide demo of configured product to clients, end user training and conduct functional testing of the application. Thank you for contacting us, we will get back to you soon Portfolio TM An engaging design is the first step towards a great software product development. Here, we let our work speak for itself. Weve empowered hundreds of clients to maximise thei r business growth online. Get in touch Seeking tailored solutions for your businessLet s connect and craft a strategy that works for you.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management and SQL queries.- Experience in system monitoring and performance optimization.- Knowledge of ITIL framework and incident management processes.- Hands-on experience in diagnosing and resolving software and hardware issues. Additional Information:- The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of system architecture and database management.- Experience in diagnosing and resolving software and hardware issues.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with system monitoring and diagnostic tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Conduct regular system audits to ensure data integrity and security.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management systems.- Experience with troubleshooting and debugging software applications.- Knowledge of ITIL framework for service management.- Hands-on experience with incident management tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft User Interface Design Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance user experience and system reliability. Your role will be pivotal in maintaining the integrity of business operations and supporting users in navigating software challenges effectively. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of software solutions to improve system functionality.- Provide training and support to users to enhance their understanding of software applications. Professional & Technical Skills: Focus on the digital interface and interaction within a product or service.Ability to create user-friendly and visually appealing web interfaces.Exposure in Figma and creating wireframeMapping the customer journey, creating service prototypes, analysing feedback to further iterate and refine proposed solutions.Managing the experience Additional Information:- The candidate should have minimum 3 years of experience in Microsoft User Interface Design.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Informatica PowerCenter Good to have skills : Oracle Applications Development, ControlM AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will support multiple applications in Acceptance to meet business process and application requirements. Roles & Responsibilities:- Support Batch runs and provide solution in case of failures in Acceptance- Deployment of the code in acceptance environments.- Collaborate with different application teams and resolve batch/deployment issues if any- Provide services during acceptance test batch run, as agreed between the Engagement Managers at a later point in time.- Acceptance support to handle the issues if any post deployment.- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Implement and maintain data pipelines.- Provide System documentation. Professional & Technical Skills: - Must Have Skills: Proficiency in Control M, Informatica PowerCenter, SQL- Strong understanding of database concepts.- Experience with SQL, relational databases, HDFS, Yarn- Must have experience working on Control M-Good to have Cloudera Manager experience- Knowledge of data warehousing concepts. Additional Information:- The candidate should have a minimum of 5 years of experience in Control M, Informatica PowerCenter- A 15 year full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing system performance, and collaborating with cross-functional teams to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to analyze system performance and optimize operations.- Develop and implement solutions to enhance system efficiency and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, troubleshooting steps, and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management and SQL queries.- Experience in system monitoring and performance optimization.- Knowledge of ITIL framework and incident management processes.- Hands-on experience with system troubleshooting and issue resolution. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Medical Records (EMR).- work from office is mandatory for all working days- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Bengaluru office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Splunk Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk.- Strong analytical skills to troubleshoot and resolve technical issues.- Experience with incident management and problem resolution processes.- Familiarity with creating and maintaining knowledge base articles.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 7.5 years of experience in Splunk.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead and mentor junior team members.- Implement best practices for system maintenance.- Conduct regular system audits to ensure compliance.- Proactively report potential issues and remediation steps to customers based on information gathered from monitoring data - Identify potential flaws in monitoring setup (missing metrics) and improve proactive monitoring- Recording, reporting invalid alerts and making monitoring environment more reliable- Analysis of systems contributing to highest number of alerts - System analysis with focus on performance tuning and customer problems- Provide recommendations to customer to avoid alerts/unplanned outages Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system monitoring and performance tuning.- Experience in SAP system upgrades and installations.- Knowledge of SAP security and authorization concepts.- Good To Have Skills: Experience with SAP HANA administration. Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of software troubleshooting methodologies.- Experience in analyzing and resolving software issues.- Knowledge of ITIL framework for incident management.- Hands-on experience in software debugging and log analysis. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : Mainframe DevOpsMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelor of Computer Engineering ScienceBachelor of Science IT specialization Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your expertise in IBM z/OS and Mainframe DevOps will be essential in troubleshooting and resolving complex issues. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure efficient functioning of critical business systems.- Identify and resolve issues within multiple components of applications.- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.- Provide technical support to end-users and address their queries and concerns. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS, Mainframe DevOps.- Strong understanding of software development lifecycle and application support processes.- Experience in troubleshooting and resolving complex technical issues.- Knowledge of scripting languages such as JCL and REXX.- Familiarity with mainframe technologies and tools.- Good To Have Skills: Experience with Agile methodologies.- Experience in implementing DevOps practices in a mainframe environment.- Knowledge of CI/CD pipelines and automation tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in IBM z/OS.- This position is based at our Bengaluru office.- A Bachelor of Computer Engineering Science or Bachelor of Science IT specialization is required. Qualification Bachelor of Computer Engineering ScienceBachelor of Science IT specialization

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Master Data Governance MDG Tool Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Any Degree Summary :As an Application Developer for Packaged Application Development, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP Master Data Governance MDG Tool. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities:- Design, build, and configure applications using SAP Master Data Governance MDG Tool to meet business process and application requirements.- Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements.- Develop and maintain technical documentation related to the application development process.- Provide technical support and troubleshooting for applications developed using SAP Master Data Governance MDG Tool. Professional & Technical Skills: -SAP MDG projects following industry best practices involving Data Modelling, Process Modelling, UI Modelling, Business Validation Rules Modelling, Derivations, and Data Replication Framework (DRF).Expert level skill & hands-on experience in interface development including IDOC, Web services and Custom proxy interfaces.Knowledge of SAP data dictionary tables, views, relationships, and corresponding data architecture for ECC and S/4 HANA for various SAP master and transactional data entities including excellent functional knowledge for core master data objects like a customer, vendor, and material.Hands-on experience in configuring customer, vendor, and product/material master data in MDG including data harmonization involving de-duplication, mass changes, and data replication involving Key/Value mapping, SOA Web services, ALE/Idoc.-Hands-on experience in handling custom data model extensions including the UI -Hands-on experience in web service enhancements -Good to have experience in CMP process enhancements based on the custom requirements.Experience:Have a minimum of 7.5 years in SAP Master Data Governance (MDG) with at least 2 full cycle implementations.Implementation experience of SAP MDG in key domains such as Customer, Supplier, Material, Business Partners.Hands-on experience with SAP Fiori.Experience in SAP MDG mass processing, consolidation, central governanceExcellent understanding of Data Migration concepts and strategiesExperience in data migration using SAP and non-SAP solutions Qualification Any Degree

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Openpages Developer Overview: The Sr. Analyst, GRC application will work in a cross functional team environment comprised of technical staff, application end-users, business owners and an external vendor throughout MasterCard Worldwide to provide functional application support for the Open Pages application. The ideal candidate will demonstrate strong functional knowledge across various GRC applications including Open Pages for on-premise and cloud solutions Expected to support corporate objectives such as compliance, stewardship, governance, risk management and business continuity, as they relate to our global roll-out of Open Pages and additionally provide Project management for enhancements and incremental rollouts. Role: Responsible for maintaining partnership with various 3rd party vendors and business owners. Lead and own the GRC solution, production support, certifications, license management, user provisioning, system changes, enhancements and upgrades Deep understanding of best practices on implementing GRC application on cloud Experience in Cognos report, Open Pages workflows and personalization will be preferred Hands-on system configurations for GRC applications including Open Pages. Perform activities like creating/modifying reports, dashboards, implementing/updating workflows etc. in Open Pages. Partner with key business users and lead efforts on application training and change management specifically to GRC application and associated processes. Apply newer technologies to automated various manual activities around user provisioning, reports and workflows Liaison with business process owners and technical teams. Perform and own functions like understanding business requirements, mapping business requirements to system functionality, designing and documenting functional requirements. Provide ongoing Production Support - including problem management. This also include logging tickets, status communication & escalation, as needed. Ensure testing efforts are completed timely related to enhancements, integrations, system upgrades etc. All about you: Bachelors or higher degree in Computer Science or Information Systems or equivalent work experience in managing GRC business applications Strong working knowledge on any GRC application is mandatory. Hands-on configuration knowledge on Open Pages application is essential. Prior experience implementing GRC application over cloud is preferred. Excellent on communication & articulation both written & verbal communication skills required - with the ability to effectively communicate & develop strong relationships within a multinational organization Knowledge of key Project Management methodologies & tools - including Microsoft Projects and Visio preferred Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects International & Domestic travel may be required Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Job Role: Application Support Location: Bangalore Job Type: C2H Job Description: Act as first point of contact in 24/7 operations center for responding to systems alerts generated via monitoring tools. Collaborate with development team, to understand the issues and logs and to resolve/escalate incidents/problems. Collaborate with colleagues, peers, senior systems analysts, and managers to resolve/escalate incidents/problems. Prioritize issues based on impact and urgency, transfer or escalate where required. Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA. Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst / Managers to get a solution/workaround. Collaborate with L3 teams to carry out all phases of testing activities for UI, middleware and API based applications. Work with colleagues to provide resolution in an effective, empathic and timely manner. Customer focused, demonstrates empathy, even when under pressure with clear and concise communications. Self-motivated, team player & adaptable to new technology Possesses knowledge of relevant SLA s and their implications for support Skills relevant for the job Knowledge on ITIL concepts Incident Management experience Data analytics and reporting API framework knowledge Working experience on Monitoring tools Splunk , NewRelic / Any SQL Should be able to build & Execute queries. Working experience with Build tools, GIT, CI/CD Jenkins, Integration tools TIBCO Experience in testing activities for UI, middleware & API based applications

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to troubleshoot and debug software problems.- Develop and implement software solutions to enhance system performance.- Document software defects and solutions for future reference.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of database management systems.- Experience with software troubleshooting and debugging.- Knowledge of software development lifecycle.- Hands-on experience with scripting languages like Python. Additional Information:- The candidate should have a minimum of 2 years of experience in Electronic Medical Records (EMR).- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation, Microsoft 365, Network InfrastructuresMinimum 0-2 year(s) of experience is required Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic services and support for Microsoft Windows Desktop Management. Roles & Responsibilities:- Provide technical support for Microsoft Windows Desktop Management, including installation, configuration, and troubleshooting.- Collaborate with cross-functional teams to identify and resolve issues within multiple components of critical business systems.- Ensure the availability and reliability of business-critical applications and systems.- Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. Professional & Technical Skills: - Must To Have Skills: Experience in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation, Microsoft 365, and Network Infrastructures.- Strong understanding of ITIL processes and methodologies.- Experience with incident management, problem management, and change management processes.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification BEBTech in computer technology Should be completed 15 years full time education