1584 Application Support Jobs - Page 20

About DT Re The Digital Tech Re organization is at the forefront of driving the digital transformation for our reinsurance business units across PC Re, LH Re and Solutions. We strive to build an inspiring environment for our people to use data and technology to create a sustainable and strategic competitive advantage. We create innovative analytics, data science and robust data foundation capabilities to generate data-driven insights that serve the heart of Swiss Res business. Together with our business counterparts in Property Casualty and Life Health, we work daily to deliver differentiating insights, elevate underwriting excellence and effectively select and manage risk pools. Our team is composed of an international workforce based in different locations and serving a global customer basis. About the Role Were currently seeking an experienced individual to take on the role of leading our Data Analytics L2 Operations Team within Data Tech Re. In this critical position, youll be at the forefront of ensuring the smooth operation of our data infrastructure by overseeing incident resolution and data quality management. Your primary focus will be on leading the L2 operations team responsible for supporting various data foundation and analytical report operations, driving continuous improvement, and collaborating closely with stakeholders to address data requirements and concerns. This role offers a unique opportunity to make a significant impact on our organizations data-driven decision-making processes and strategic initiatives. Were looking for someone with a proven track record in data operations and a strong ability to drive change and innovation within a dynamic environment. You will be responsible for: Leading L2 Operations Team: Oversee the L2 operations team responsible for resolving incidents and issues in data feeds and loads in aspects of data quality, accuracy, consistency, and completeness Ability to triage both technical and process related issues impacting data ingestion, enrichment and reports related to data foundations (ADM) and downstream data products. Ensure compliance with data policies and regulations. Stay up to date with the latest data analytics tools, techniques, and industry trends. Driving Continuous Improvement: Drive continuous improvement initiatives to streamline data processes, enhance operational efficiency, and optimize data quality. Identifying areas for automation and implementing solutions to minimize manual intervention. Collaborating with Stakeholders: Working closely with stakeholders across the organization to understand data requirements, address concerns, and prioritize initiatives. Building strong relationships with business partners to ensure alignment between data initiatives and organizational goals. Monitoring Performance Metrics: Establishing key performance indicators (KPIs) and metrics to monitor the effectiveness of data quality and operational processes. Regularly analyzing performance data to identify trends, areas for improvement, and opportunities for optimization. About you The ideal candidate will possess extensive experience in managing operations for applications and IT domains with a strong foot hold in data management techniques. You will possess strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment. Excellent communication and collaboration skills are essential, as this role requires working closely with cross-functional teams and stakeholders spanning both business and technical partners. The candidate must demonstrate a proactive and results-driven approach to problem-solving, with a focus on driving continuous improvement and innovation in data quality and operational processes. If you are eager to shape the next generation of data foundations in the reinsurance industry and make an impact, then join us in an extraordinary world class data analytics organization and become part of the transformation of a leading Reinsurance company. Your experience Minimum of 10 years of experience in designing / implementing and operating data enrichment and analytics solutions. Strong knowledge and hands-on experience supporting Database Management system (Oracle/MSSQL etc.), Data Integration (ETL) tools (Informatica/Talend etc.) and Data Warehouse solutions (Palantir Foundry/Snowflake etc.) Ability to triage issues around Data Analysis tools Business Intelligence (BI) platforms and visualization tools like Power Bi / Tableau etc. Knowledge on Cloud-based data platforms and Data Lake solutions would be an added advantage. Strong experience in providing efficient incident management, data quality management and data governance. Strong leadership skills with the ability to mentor and guide a team effectively. Demonstrated ability to drive continuous improvement initiatives and streamline data processes. Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and departments. Reinsurance industry experience is highly valued. Behavioral Competences Excellent organizational skills. Excellent communication and presentation skills; ability to communicate on different levels of seniority. Team player; enjoying being part of a cross-functional setup. Ability to perform well on time-critical endeavors and on multiple fronts at the time. Strong dedication to quality and client mindset. A passion for learning and continuous improvement, both of yourself and your team members. About Swiss Re Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property Casualty and Life Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134131

Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing - whatever your ambitions. About the position: Sell, promote, and Installation base expansion of IVUS, Rota, FFR Capital Equipment and Consumables within a defined geographic territory by developing new accounts expanding usage, and increasing therapy penetration in current accounts to meet a sales quota based on company sales goals and directly increase sales revenue of the company. Location - Kolkata, India Responsibilities Requirements: Selling capital equipment and consumables by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by the company on a monthly, quarterly, and annual basis. Demonstration, Capex Lead generation, and Capex Lead conversion expand the IB. Post-sales Capex Installation, Capex onboarding training at new installation sites, and application support. Rota IVUS Therapy expansion by training key customers, IC Team, and Cath. Lab. Presence. To support all BSCI-sponsored physicians training, IAS training center, training during various conferences, case support during planned workshops/ Proctorship events as when required, and supporting Centre of Excellence (COE) during training programs. To Initiate the tendering process for Capex acquisitions, attending negotiation meetings, and technical bid meetings in Govt., KAM, and Pvt. Accounts. To Gather share market intelligence on competition activities for IVUS, OCT, NIRS, IVL, OA, IFR FFR. Helping the CS team to maintain Warranty/AMC/CMC contracts. Develop sales strategies and action plans (e.g., weekly, quarterly, and monthly) by analyzing quarterly and monthly sales figures and reports, identifying the needs of particular accounts, and discussing issues with the Regional Sales Manager to help the organization achieve its annual sales goals. Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which products can best address their needs. Develop relationships with hospital personnel (e.g., through clinical/casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key purchasing decision-makers in order to facilitate future sales. Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed. Graduate with 7+ years of experience in medical devices. Key account management, stakeholder management, clinical knowledge, and sales and strategy. Should have good communication skills. Requisition ID: 608056 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn t just business, it s personal. And if you re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

The Product Support Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Specialist works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset. In this role you will Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed. Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations. Where necessary, time bound engagement of next level support with proper triage and case documentation. Attain and maintain product certification on Cornerstone products in adherence with Cornerstone s Product Certification. Program achieving deep understanding and expertise over Cornerstone applications. Active engagement with Knowledge base and forums utilizing help channels/resources. Consistently deliver aligning with set goals and beyond. Collaborate with team members from all around the world. Consideration of privacy and security obligation. Youve got what it takes if you have Bachelor s degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment). Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Highly organized with understanding of processes, SLAs and tools used in product support ecosystem. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Positive Attitude with ability to thinking out of the box. Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation. Strong analytical and problem-solving skills. Strong team player promoting and influencing positive team spirit towards inclusive success. The role requires working in 24x7 environment (mostly US shifts). Spark Greatness. Shatter Boundaries. Share Success. Are you readyBecause here, right now is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone anywhere to learn, grow and advance. To be better tomorrow than they are today. Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Responsible for monthly cost allocations for cloud environments to accurately distribute costs across the business based on standard operating procedures Update and conduct initial analyzation of IT cost center s monthly financial dataset for internal management review Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Strong Excel experience with advanced functions with nesting in formulas (XLOOKUP, VLOOKUP, UNIQUE, SUMIF, IF(AND), MATCH(INDEX), etc.) Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing 24x7 Rotational shift. This is permanent role so end date is not applicable to this position. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Responsible for monthly cost allocations for cloud environments to accurately distribute costs across the business based on standard operating procedures Update and conduct initial analyzation of IT cost center s monthly financial dataset for internal management review Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Strong Excel experience with advanced functions with nesting in formulas (XLOOKUP, VLOOKUP, UNIQUE, SUMIF, IF(AND), MATCH(INDEX), etc.) Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing 24x7 Rotational shift. This is permanent role so end date is not applicable to this position. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Responsible for monthly cost allocations for cloud environments to accurately distribute costs across the business based on standard operating procedures Update and conduct initial analyzation of IT cost center s monthly financial dataset for internal management review Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Strong Excel experience with advanced functions with nesting in formulas (XLOOKUP, VLOOKUP, UNIQUE, SUMIF, IF(AND), MATCH(INDEX), etc.) Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing 24x7 Rotational shift. This is permanent role so end date is not applicable to this position. Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Key points to be taken care of: - Strong hands-on experience with Active Batch or equivalent (Control-M / Autosys) -Deep knowledge of SQL Server – querying, troubleshooting, and tuning -Production & Application support - Team Management

So, what’s the role all about? The Support Engineer role is to deliver technical support to end users about how to use and administer the NiCE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Field incoming problems from end users to resolve application issues in accordance with end user contractual SLA’s. Investigate and resolve customers’ issues through the use of product knowledge, excellent troubleshooting skills and involvement from Services and Engineering/R&D expert resources. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Evaluate documented resolutions and analyses trends for ways to prevent repeated future problems. Prioritize, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy with the customer. Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies. Identify and learn appropriate software applications used and supported by the Company. Administer support/system maintenance activities in accordance with instructions provided by the Customer Support Team Leader and Management. Assist and/or provide guidance to junior members of the team. May need to participate in the weekend/On Call support coverage. Have you got what it takes? Strong knowledge of Windows, Linux , Shell scripting, SQL, PL/SQL scripting for the analysis and resolution of customer issues. Experience with building and maintaining databases for query and problem tracking. Demonstrable experience of supporting industry standard database platforms within the IT industry i.e. Oracle, SQL Server, DB2. Experience of supporting Web based applications. Working knowledge of administrating UNIX, Linux or Windows servers. Working knowledge of Relational Database principles and methodologies. Proven experience with troubleshooting principles. Able to develop and interpret technical documentation for training and end user procedures. In-depth, hands-on knowledge of and experience with enterprise and desktop applications. You will have an advantage if you also have: Extensive product knowledge/or ability to develop trough training and knowledge transfer (Training will be provided). Good understanding of the NiCE goals and objectives. Good understanding of NiCE solutions Working knowledge of software development principles would be advantageous. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID- 7322 Reporting into: Tech Manager Role Type: Individual Contributor

The Opportunity Avantor is looking for a Sales Application Support Specialist- French Language. The associate will be responsible for providing both pre- and post-sales technical support to customers and sales associates via telephone, email, and live chat. Our team comprises experts from various scientific fields within Life Sciences. What were looking for Education: Graduate/Postgraduate Degree in Chemistry, Biology, Microbiology, Biotechnology, or an equivalent life science discipline. Experience: 0-2 years of experience working in Life science-related industry (exmolecular/ microbiology labs). Language Proficiency: Proficient in French (Level B1/B2 preferred) Preferred Qualification: Communication Skills: Excellent communication skills with telephone etiquette. Team Player: Strong team player with a drive for results. Customer-Centric Approach: Ability to provide accurate information in a user-friendly manner to both technical and non-technical purchasers. Sales Awareness: Understanding of the sales process and commercial aspects of the service, with attention to detail and accuracy. Analytical Skills: Ability to comprehend technical enquiries, analyze customer requirements, and ensure complete information before formulating responses. Competencies: Analytical and Critical Thinking Collaboration & Teamwork Continual Improvement and Innovation Customer Focus Developing People Driving Results Adherence to Avantors policies, procedures, rules, and guidelines Upholding Avantor Culture and Values H ow you will thrive and create an impact: Technical Support: Offer first-line technical information about our product range to customers via hotline or email. Enquiries are allocated among team members to leverage their technical expertise, with an emphasis on expanding knowledge and addressing diverse queries. Sales Enhancement: Maximize sales opportunities through technical assistance by: Providing product specifications and application support Checking product compatibility Identifying products based on end-user applications Suggesting alternatives for unavailable products Upselling products and services where feasible Database Maintenance: Maintain a comprehensive database of supplier product information, specifications, and certificates. Relationship Building: Foster strong relationships with Avantor sales staff and customer service associates to ensure seamless service delivery. Perform Under Pressure: Deliver results under pressure, adhering to agreed service levels and following through on all commitments. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Job Specification Maintenance and support of existing VB.NET applications. Maintenance and support of new and existing Python solutions Maintenance and support of new and existing scheduling and ETL solutions Support existing reports Ability to clearly communicate technical ideas to both technical stakeholders and business end users. Working with the product owner to deliver solutions with a smooth transition through to the production environment. Adhere to change management and release management procedures. Working closely with other team members and end users. Skills Required 5+ years design and support experience. Solid knowledge and experience in VB.NET, Python and JSON. Experience in PL/SQL . Comfortable with Git source control. Knowledge and experience of software engineering life cycle. Experience working with automation/scheduling tools, such as VisualCron or Control-M Experience working with ETL tools, such as Alphafuse or X-Gen Experience in the area of data warehouse and reporting solutions, such as OpenText Great attention to details and the passion to drive projects forward. Able to produce Technical documentation. Excellent time management and decision-making skills. Excellent communication skills in both English written and verbal. Good understanding of financial solution and process. Background in the financial industry preferable. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Job Role Role would require day in day out client interactions over telephonic calls and remote session over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. Train the users functionally and technically on our various softwares aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the companys product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 1 to 6 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitude Desired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple priorities Key Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & Solving Key Performance Indicators Prompt, responsive, responsible, and friendly approach to client situations Zero customer complaints Client Feedback

Required Skills 3+ years of experience in Production Support/Application Support and Maintenance. Knowledge in any of the ticketing systems like JIRA, Salesforce etc. Good written and verbal communication skills Working knowledge with MYSQL, PHP databases Have intermediate/advanced experience in writing queries, creating Views, Joining Tables, Index etc. Understanding of networks and relevant technologies, Web Applications, Administration of Web Applications, Apache, SSO, ADFS, AD, SFTP) Ability to solve complex tickets, summarize root cause, recommend solutions, and then escalate when appropriate Able to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps Check communication channels to stay on top and communicate effectively and proactively with the company or team updates Ability to work with Cross-Functional Teams Identify Potential Issues Ready to work 24*7. Good to Have: Experience on (LMS) Learning Management System Knowledge in any of the scripting language

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.

BitsSens Technologies LLP is seeking a detail-oriented and client-focused Application Support Analyst to provide functional and technical support for business-critical applications. The ideal candidate will act as a liaison between end-users, technical teams, and business stakeholders to ensure application reliability, usability, and performance. Key Responsibilities Serve as the primary point of contact for user-reported issues, queries, and requests related to business applications. Investigate application issues by analyzing logs, data inconsistencies, and user workflows. Troubleshoot and resolve or escalate incidents based on defined SLAs. Perform data validation, minor fixes, and configuration changes in coordination with the technical team. Document recurring issues, resolution steps, and user guides to support continuous improvement. Support UAT, training, and on-boarding of new users. Monitor application health, scheduled jobs, and system performance metrics. Liaise with developers, QA, infrastructure, and business teams to ensure timely and effective problem resolution. Participate in knowledge-sharing and continuous support process enhancements. Required Qualifications Bachelors degree in Computer Science, Information Technology, Business Systems, or related discipline. 2+ years of experience in application support, IT help desk, or business system analysis. Proficient with Microsoft Excel for preparing data and sharing insight. Experience with any ticketing system (Jira, ServiceNow, Freshdesk, etc.). Understanding of software development lifecycle (SDLC) and change management. Strong analytical and communication skills; ability to work directly with end-users. Basic familiarity with log analysis and web-based application troubleshooting. Preferred Skills Exposure to ERP/CRM systems or domain-specific platforms (e.g., energy, logistics). Knowledge of ITIL processes (incident, request, change management). Ability to work with Excel, SQL, dashboard tools, or BI systems. Experience supporting cloud or web-based or mobile applications. Soft Skills Client-centric attitude and problem-solving mindset Proactive, well-organized, and able to handle multiple priorities Team player with ability to collaborate across departments Willingness to learn new applications and domains quickly Why Join BitsSens Technologies? Opportunity to work with innovative technology teams supporting solutions across energy, infrastructure, and AI domains Exposure to real-world application lifecycle management and client interactions Growth path into roles such as Business Analyst, QA, or Application Support Engineer Supportive and fast-paced work culture

Project Role : Product Support Tech Advisor Experience : 4-8 Years Job Location : Bangalore (Hybrid) Skills: SQL, MDM, Production Support Shifts : Rotational Key responsibilities: Test, debug and potentially automate ETL processes using PL/SQL and Json. Support the production deliverables and investigating production issues. Communicate with immediate supervisor and other project team members on the status of work-inprogress, both verbal and written communication Work very closely on production database/environment Update project, system, and other technical documents, as required Work in any of the shifts as demand by project Identifies and troubleshoots problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements. Closely collaborates with team, helps them to address critical issues, monitors the BAU activities and guide them to apply fix in place. Attends to calls/meetings with internal and external stakeholders and provides them regular updates, publish minutes of meeting and acts on the agreed action items on time. Performs deep investigation of reported incidents and publish Root cause Analysis reports to client to avoid recurring issues. Technical Skills: Extensive experience in production L2 support Excellent debugging, analytical and problem-solving skills Very good understanding about the production timelines Preferred experience in any MDM technologies Extensive experience with SQL, Java, Python, Json scripts and unix scripts. Qualifications: Bachelors/Master's degree in Engineering or equivalent experience

Position Overview : We are seeking a skilled and motivated Support Engineer to join our support team. In this role, you will serve as a critical link between customers and engineering, providing high-quality technical assistance, troubleshooting complex issues, and ensuring timely resolution of problems. The ideal candidate has a strong technical background, excellent communication skills, and a customer-first mindset. Responsibilities: Provide first- and second-line technical support for our products and services. Diagnose, troubleshoot, and provide possible solutions for software, and network-related issues. Act as a liaison between customers and internal teams, including product and engineering. Document customer interactions and technical issues in the companys ticketing system. Document issue resolution steps and known issues in the knowledge base. Reproduce customer-reported issues and escalate bugs or feature requests when necessary. Prioritize tasks effectively to meet SLAs and deadlines. Work closely with team members to share insights and best practices. Escalate complex technical issues to the appropriate team and follow up to ensure resolution. Requirements: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. 2+ years of experience in a technical support, IT, or systems engineering role. Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts. Experience with ticketing systems (Zendesk, Jira). Excellent problem-solving and communication skills. Customer-focused attitude with the ability to handle high-pressure situations. Accommodate working hours to support American and European customer base. Desirable Skills: Experience supporting SaaS or cloud-based platforms (e.g. AWS). Familiarity with scripting languages (Javascript, Python). Experience supporting AI tools/systems that use LLMs via APIs with prompts and RAG. Knowledge of APIs, PostgreSQL databases, and log analysis tools. ITIL or other relevant certifications. Experience: 2+ Years Relevant and Focussed experience Education: Bachelors degree in computer science, Information Technology, Engineering, or equivalent experience. Location: Work from office (Koregaon Park, Pune) Work Timings: Rotational Shift Workdays/shifts can be modified at the Managers discretion

6-12 years of Strong exposure to Application / Production Support is a Must Min 3-5 years of strong experience in API testing is a Must Exposure to Windows or Linux is required Exposure to Oracle / SQL is preferable Ensure SDLC as per ISO 27001 Required Candidate profile Min 6 yrs exp in Application Support / Production Support with API testing Exp in software testing, test scenario preparation & execution Contact/whatsapp CV-Ankit-8104808547 Perks and benefits + 10% Performance Bonus, Insurance and Mediclaim

Corpay Technologies India Pvt. Ltd. is looking for a passionate and detail-oriented Associate QA Engineer to join our Business Analyst (BA) Team. This entry-level position is ideal for recent graduates or early-career professionals who are excited to learn and grow within the software quality assurance space. You will support the QA team in executing manual and automation test cases, identifying bugs, and ensuring product quality across multiple applications. What you'll be doing To investigate application issues within defined timelines Determine business impacts and assign relevant priority to application defects raised by clients in order to agree timelines for delivering software fixes Advise users on appropriate action/workaround where applicable. Escalate issues when required to appropriate resource with view to resolving within agreed Service Level Agreements Work closely with 3rd Level Application Support Analysts to identify/document the resolution Document, track and monitor problems to ensure a timely resolution Advise clients on timelines for delivery of fixes Co-ordinate system downtime with clients and infrastructure teams in order to apply software fixes Pro-actively review new functionality against client business requirements Monitor Production Jobs/Alerts Carry out daily checks on key processes in Production environments including Transaction imports, Billing outputs and Card Production files To ensure that the most cost effective and suitable system solutions are delivered Adhere to appropriate departmental procedures and practices To play a proactive and visible role in delivering key business projects and departmental objectives

Project description We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and technology teams to ensure timely and effective resolution of production issues in a critical financial reporting environment. Responsibilities Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system. Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems. Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues. Act as the subject matter expert (SME) for the platform within the support team. Monitor daily reporting workflows, scheduled tasks, and regulatory submissions. Support monthly/quarterly release cycles, including validation and post-deployment checks. Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement. Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform. Skills Must have 5+ years of technology/application support experience in financial services. MandatoryHands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions). Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis. Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows. Experience in working under ITIL-based processes (incident, problem, change management). Excellent stakeholder communication and incident management skills. Nice to have Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). Prior experience working in a global support model with shift-based or on-call rotations. Other Languages EnglishB2 Upper Intermediate Seniority Senior

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow Configuration Management Database (CMDB)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will oversee the development and implementation of IT service management solutions using ServiceNow. Your typical day will involve collaborating with various teams to ensure that service management processes are efficient and effective, while also providing guidance and support to your team members. You will engage in problem-solving activities and contribute to strategic decisions that impact the overall service delivery framework. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow Configuration Management Database (CMDB).- Strong understanding of ITIL processes and frameworks.- Experience in implementing and managing IT service management tools.- Ability to analyze and improve service management workflows. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Cobol Mainframe, Job Control Language (JCL), Virtual Storage Access Method (VSAM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery- Mentor junior team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Cobol Mainframe, Job Control Language (JCL), Virtual Storage Access Method (VSAM)- JCL, IMS DB (preferred), VSAM File Management, Endeavor (preferred) or equivalent source code management, - Experience in Mainframe Job Scheduling tool (ESP or equivalent), Xpeditor (Debug tool) / equivalent.- Strong understanding of mainframe technologies- Experience in application design and development- Knowledge of database management systems- Ability to troubleshoot and resolve technical issues.- Ready to work in shifts -12 PM to 10 PM. Additional Information:- The candidate should have a minimum of 5 years of experience in Cobol Mainframe- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : OpenLink Endur Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : Minimum 15 years of fulltime education Project Role :Application Lead Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have Skills :OpenLink EndurGood to Have Skills :Openlink Endur FunctionalJob :Key Responsibilities :1 gathering, Technical analysis, Technical design and end to end configuration of product set up in Endur 2 Adept in handling business changes and managing client expectations 3 Provide comprehensive document of changes, coordinate user testing, user training 4 Effective management of tasks, timelines, progress reporting on tasks - Manage communication across multiple teams and be a good team player 5 Strong functional understanding of Gas, power, coal,emissions/renewables trading Technical Experience :1 Thorough understanding of Agile and waterfall delivery methodology 2 Minimum 12 year of experience on Endur, OC Java and Net 3 Should have experience in managing an end to end delivery of a module 4 Strong functional understanding of Gas, power, coal, emissions/renewables trading 5 Should have deep experience in latest Endur version with setup experience on all key modules 6 Dotnet, Endur, ETRM/CTRM strong programming skills, good software engineering skillset Professional Attributes :1 Candidate must be able to work in small teams, or alone, for project delivery 2 Candidate should be able to exhibit strong analytical and problem-solving skills,to deliver high quality solutions to clients 3 Candidate should be able to liaise with other support/development teams to resolve cross Educational Qualification:1 Minimum 15 years of full-time education 2 Atleast 4 year Bachelor degree Training or certification Additional Information:- The candidate should have a minimum of 12 years of experience in OpenLink Endur.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful projects.- This position is based at our Bengaluru office. Qualification Minimum 15 years of fulltime education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless integration. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure seamless integration of applications- Provide guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite- Strong understanding of integration concepts- Experience in designing and configuring applications- Knowledge of application development best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in SAP BTP Integration Suite- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Infor LN for Discrete Manufacturing Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationThis is for MFG and SCM role Role:Infor-LN & BaaN-Functional Consultant-MFG [ Manufacturing and Supply chain]Detailed Description:Ability to architect solutions by mapping common customer business problems to Infor LN Product 1.Gap analysis, Create of Functional Specifications, create & execute of test cases, Data Loading And set-up2.Well versed with Infor Cloud suite - Automotive (ICS) or with Infor LN 10.6 and above AND Baan IVC43.Integration of Infor LN using ION tool, BODs, BDEs (Extensions) and XML 4.Functional Experience in Manufacturing and Supply chain:Multi company set-up, Engineering Module, Engineering Releases, Product configuration (PCF), Product Costing, BOM & RoutingJob shop control and Assembly Control, Production Order costing In-depth Forecasting, Enterprise Planning, Analyzing MRP runs and EDI TransactionsSale order loading, Pricing, Shipment, Purchase contracts, Schedules, Returns, ASNsWarehouse Management, Factory track interfacesKitting, Kanban, Interfaces to Warehouse Management Systems Building Interfaces to PLM and MES packages, Scanners and Printers5.Good communication and Interpersonal skills to work with the End Users and Business Leads.6.Good Technical knowledge on Infor and BaaN Technical components Technical Role:TECHNICAL CONSULTANT BaaN, INFOR LN AND IONWell versed with Infor LN Cloud suite - Automotive (Infor CSA) or with Infor LN 10.6 and above AND BaaN IV C41.Around 5+ years of experience in Infor LN ERP as Technical Consultant2.Create Technical Specifications, create & execute test cases, Data Loading And set-up3.Worked on extensively Development and Customizations, Migration and Extensions 4.Infor Ln Tools, Studio, Admin and Implementation, with Hands on experience in:Infor LN - DOM, OCM, View ModelerInfor OS, ION, Workflow, BOD/BDE Development, ION API, ION Mapper, Scripting, XSLT, IDM and Ln Studio, WebservicesUnix shell scripting. Multi bhsell, AFS 5.Performance tuning, Ability to debug, read the logs, bshell traces and analyze CGP6.Good Exposure of ION integration between Infor and non-Infor products using multiple ION connectors7.Good functional knowledge in Infor Ln Workbench, Order Management, Warehouse Management and Manufacturing Modules of Infor LN8.Good communication and Interpersonal skills to work with the End Users and Business Leads.Collaborate and lead meetings with Business and Technical architects Ability to lead a team of developers Additional Skills: Unix Shell scripting, Bartender Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Incident Management, Linux, Microsoft SQL Server Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Identify and address any issues or bottlenecks in the development lifecycle Professional & Technical Skills: - Must To Have Skills: Proficiency in Incident Management, Microsoft SQL Server, Linux- Strong understanding of incident management processes and best practices- Experience in troubleshooting and resolving incidents efficiently- Knowledge of ITIL framework and incident management tools- Ability to coordinate incident response activities and communicate effectively with stakeholders Additional Information:- The candidate should have a minimum of 12 years of experience in Incident Management- This position is based at our Mumbai office- A 15 years full-time education is required Qualification 15 years full time education