9297 Application Support Jobs - Page 19

We are seeking an Application Support Specialist to join our QAD, Redzone team in India. Looking for a technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems. Note: Working days for this role will be Wednesday to Sunday (covering weekends). This role will require supporting US hours, shift starting 10:00 PM to 7:00 AM IST, Wednesday to Sunday. As we are a global organization, there may be times when flexibility with working hours is expected. Role Overview: Provide patience, empathy, and a customer-centric approach to handling support requests. Provide timely and accurate troubleshooting for both hardware and software issues Inter...

Whats this role about We are looking for a Service Delivery Manager to lead Product Sustece / Application Management Services using an AI-first Next Gen AMS model , integrating SRE and KTLO practices. The role focuses on delivering stable operations, Application support services (L2, L3 and Minor Enhancements) driving automation, and transformation by embedding AI-led efficiencies into support workflows. Heres how youll contribute: Youll do this by: Own end-to-end service delivery for product sustece across KTLO and enhancement streams Drive Critical Incident resolutions, Resolution of L2 and L3 incidents service requests and Minor enhancements Implement SRE practices Observability, reliabil...

Responsibilities: Handle application deployments and release management across environments Manage and configure IIS servers and tomcat for hosting and maintaining web applications Monitor application performance and availability, ensuring minimal downtime Work with Azure DevOps pipelines for build, deployment, and release automation Maintain and manage MySQL databases, including backup, restore, and optimization Troubleshoot and resolve application, database, and infrastructure-related issues Coordinate with development and QA teams for deployment readiness and post-release validation Ensure system and database security, including applying updates and patches Document deployment procedures,...

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You ll find an environment that inspires and empowers you to thrive both personally and professionally. There s no one like you and that s why there s nowhere like RSM. L2 Assurance Digital Support Analyst Senior 1 The Service Desk Analyst is a member of the Customer Support team and primary responsibility is second level technical support. They ...

Your work tasks / responsibilities Learn and master troubleshooting of application issues by analyzing logs and identifying root causes. Utilize tools such as Datadog and other monitoring solutions to proactively monitor application health and performance. Document issues, troubleshooting steps, and resolutions clearly in Jira and Confluence for knowledge sharing and future reference. Provide root cause analysis for escalated issues, collaborating with the L3 support team as necessary, or resolving support tickets independently when possible. Communicate effectively with stakeholders, including product, engineering, and business teams, to ensure timely resolution and transparency of support ...

About the Team You will be part of a dynamic team that is at the heart of ensuring seamless operations across our platforms. Our team thrives on collaboration, innovation, and a commitment to delivering best-in-class services. We work closely with cross functional teams including DevOps, Infrastructure, and Application Support to ensure the highest levels of service availability and performance. About the Role We are looking for a detail-oriented and proactive Production Support Engineer to join our team. This role involves in providing L2/L3 Support. As a Production Support Engineer, you will play a crucial role in troubleshooting and debugging skills. Responsibilities: Provides L2/L3 Suppo...

Position: Sr. Application Support Engineer (L2)Company: Laerdal LLP( http://www.laerdal.com ) Experience: 38 Years Gender: Male Candidates Only Shift: 247 Rotational Interview mode: F2F Role Overview: We are seeking an experienced L2 Application Support / Production Support Engineer with strong SQL skills to join our team. The ideal candidate will provide technical support for business-critical applications, troubleshoot complex issues, and ensure smooth operations in a 247 environment. Key Responsibilities Provide L2 Application Support for custom-built and off-the-shelf applications. Monitor, troubleshoot, and resolve production issues within defined SLAs. Analyse and debug application log...

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Production Support - Application Support (SR) Analyst Mandatory Skills: Technology Trouble Shooting skills Independent worker Ability to follow written procedures Good Communication (English) SQL PL/SQL Knowledge of UNIX operating system General Extremely good communication and customer service skills Act on requests from internal and external parties Independent worker Ability to follow written procedures Detailed and Structured Ability to multi-task Quick learner Can troubleshoot issues and determine root cause Ability to work on a task independently with minimal supervision. ...

PRIMARY DUTIES AND RESPONSIBILITIES: Perform day-to-day operational activities within the SAP Ariba platform. Monitor system performance, health checks, and availability. Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing. Have active knowledge of establishing and administering catalogs. Execute routine maintenance tasks and system housekeeping activities Work assigned support tickets through Service Now to resolution within defined SLO timeframes Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary Maintain detailed ticket documentation and resolution records, ...

Operations of Smart metering products Events & alerts handling, Incident management. Network operations cum monitoring centre activities SLA management Technical support, testing & validation Dispute resolution & field staff coordination. Required Candidate profile Working in 24x7 rotational shifts. HES, WFM & MDMS applications 24x7 monitoring, reporting and perform daily operations as per defined SOP Understanding of utility billing system / other applications

NoC Engineer L2 Support - VAS Engineer Overall 5-10 years of relevant experience in VAS/Telecom Domain Ready to work in 24*7 Work environment, manage NoC operations and incidents. Perform second level troubleshooting using tools and utilities to resolve network related issues. Heath Check and Maintenance Operations on in scope network elements and infrastructure Severity 1 to 4 Incident triage, support, management, restoration, recommendations Root Cause Analysis Support, post incident or event Work with Major Incident Management team for Major Incident Resolution. Creation and maintenance of processes and procedures for T2 tasks Provide Support for network configurations, expansions, instal...

Experience: 10+ Years Location: Dubai, UAE (onsite) Notice Period: Immediate to 30 Days Position: Permanent Job Summary We are seeking an experienced IT Application Manager with strong expertise in Network Security to lead, manage, and secure enterprise applications across the organization. The role requires deep technical knowledge, strategic thinking, and the ability to collaborate with cross-functional teams to ensure high availability, performance, and security of business-critical applications. Key Responsibilities Own end-to-end management of enterprise IT applications, including planning, deployment, maintenance, upgrades, and support Ensure application security by implementing and en...

Position: APPLICATION SUPPORT_SERVICE DESK Experience: 6 months - 2 year Educational Qualification: BCA/MCA Job Location: Noida Shift : UK Shift & UK calendar will be followed Mode of Working : Work from Office Primary Skills: Excellent verbal and written communication skills. Providing first level support through taking calls and handling the resulting incidents or Service Requests. Job Description: Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. Comfortable with UK working / holidays Comfortable working in UK shifts. Strong custo...

Must have experience in leading and managing a team of Application support or SRE with skill set of Java, Angular and AWS. Should have a minimum of 7+ yrs experience in handling a team in different domains. Ability to assist the team on Java, Angular and AWS specific issues. Ability to work individually and in large teams as well to handle big complex projects. Requirements Hands on experience in Monitoring applications Object oriented analysis and design using common design patterns Good knowledge of Java and Angular Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) Experience in the Shell and Python scripting Exposure to Microservices, Docker and Jenkins Strong ...

Key Responsibilities Customer Support Operations Manage daily customer support operations across phone, email, WhatsApp, live chat, and ticketing systems. Ensure timely and accurate resolution of customer queries, complaints, and escalations. Define and monitor SLAs, CSAT, NPS, TAT, and other CX metrics. Handle critical escalations and ensure root cause analysis and corrective actions. After-Sales & Service Management Oversee after-sales processes including returns, replacements, refunds, warranties, and service requests. Coordinate with authorized service centers, brands, logistics partners, and internal teams. Ensure smooth repair and service workflows with minimal customer friction. Monit...

Responsibilities: * Troubleshoot software & hardware issues * Maintain product knowledge base * Collaborate with development team on bug fixes * Provide technical assistance via phone/email

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000 experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in ! REQUIREMENTS: 3+ years of experience in application support in enterprise environments. Hands-on experience with incident management, root cause analysis (RCA), and coordination with teams. Proficiency in troubleshooting Java-based applications (Spring/REST A...

Role Overview: As a Senior Ariba Engineer at BP, your primary responsibility is to design and maintain the Ariba and Fieldglass solution for BP colleagues and external users. You will be working in a dynamic and commercially focused environment with the support of one of the world's largest Digital organizations and leading IT vendors. Key Responsibilities: - Leading full lifecycle implementations of SAP Ariba solutions, which includes requirements gathering, system configuration, testing, training, and release support. - Analyzing business processes related to procurement, contingent workforce management, and supplier management to identify areas for improvement and develop optimized soluti...

As a Staff PHP Software Engineer at Guidepoint, you will play a crucial role in optimizing monolithic legacy codebases and newer repositories using PHP(Symfony). Your responsibilities will include working in an agile environment with Product Managers to complete user stories and managing the full-stack team members through projects involving technologies such as React/Angular for maintenance and MooTools/Jquery for deprecation. Additionally, you will cooperate with QA, Application Support, and DevOps teams to triage bugs, convert complex business rules into bespoke Sales Force type CRM applications, and work with large database schemas using MySql. Your role will also involve writing unit te...

Role Overview: You will be responsible for ensuring the successful initiation, planning, execution, control, and completion of projects by guiding team members on technical aspects, conducting reviews of technical documents, and artefacts. Your role will involve leading project development, production support, and maintenance activities. Additionally, you will need to fill and ensure timesheets are completed, as well as overseeing the invoicing process before the deadline. It will be your responsibility to lead the customer interface for the project on a daily basis, addressing any issues proactively before escalation. You will also be required to create functional and technical specificatio...

As the first point of contact for software-related queries, you will provide L1 support by diagnosing and troubleshooting common application errors. You will be responsible for logging, tracking, and escalating unresolved issues to the L2/L3 support teams when necessary. It is important to maintain detailed documentation of user queries, resolution steps, and known issues. Collaboration with cross-functional teams, including IT, product, and customer service teams, is essential to provide updates and resolution timelines. Effective communication with stakeholders during incidents and documenting/tracking issues using a ticketing system are key aspects of this role. Qualifications required fo...

As a Digital Software Engineer Intermediate Analyst at Citigroup, you will be responsible for the following key responsibilities: - Turning tech stack and application design into code on multiple development platforms (e.g. iOS, Android, web/Angular, services). - Addressing a variety of responses to problems, questions, or situations by applying established criteria to directly influence development outcomes. - Responsible for applications systems analysis and programming activities, including assisting with feasibility studies, time and cost estimates, and implementation of new or revised applications systems and programs. - Accountable for development, design, construction, testing, and im...

Dear Candidates, We are hiring for Support Analyst based on Unix/Linux Skills- Unix, Shell Scripting or Python, SQL Domain- Banking or Capital Market Exp- 3+ years Location- Mumbai Job Description Technical & Behavioural Competencies Experience in Banking/Financial/Capital Markets domain. BAU- Monitoring - Splunk, Geneos, logs Scripting- Python, shell scripting, AutoSys Soft skills- excellent written & verbal communication, direct interaction with traders Interested Candidate share their details in below format to singh.nikita@kiya.ai Total Experience: Relevant Experience in L2 support Relevant Experience in Unix/Liunx Relevant Experience in Oracle Current CTC : Expected CTC: Official Notice...

We are looking for a highly skilled and experienced Senior Specialist Product Line Freezer to join our team. The ideal candidate will have a strong background in sales and product management, with 5-10 years of experience. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Manage and maintain relationships with key customers and stakeholders. Collaborate with cross-functional teams to launch new products and services. Analyze market trends and competitor activity to identify opportunities. Provide exceptional customer service and support to clients. Identify and pursue new business opportunities to drive growth. Job Requirements Proven t...

Job Description Ownership of the application production support for the IT applications Lead Application Support L1&L2 across the applications from the end user perspective Form , maintain and manage a capable IT application support team Ensure well documented SOP/checklist and execution same as per the expected timelines Own disaster recovery of applications with close co-ordination with infra team Ensure expected SLAs ,turned around time requirements linked to incidents ,changes ,problems in production Manage the application deployment in production Lead and priorities the application support teams work load Manage and Own the Problem Management Process Maintain application monitoring , pe...