1584 Application Support Jobs - Page 19

SAP CS Senior Consultant Roles Responsibilities: 1. Ability to translate business requirements, processes and designs into well documented system designs and alignment with business process global template. 2. Experience includes Business co-ordination, Requirement gathering, fit/gap analysis, design, Functional specs preparation, Testing and support 3. Demonstrates strong knowledge and application of testing strategies, methodologies and has been responsible for executing unit, integration and user acceptance testing 4. Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities. 5. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined. Support provided is functional (analysis, feed-back, recommendation ). 6. Liaise with regional / local support teams and testing factory to ensure that release validation process is done properly 7. Analyze, challenge, validate recommendations and actions of on his/her area 8. Contribute, review and validate Core bugs enhancements specification. Contribute to testing and validation. Technology Skills: 1. 8 to 10 years of experience as SAP CS/SD Consultant Should have experience working on several interfaces like iDoc, Proxy, etc. through SAP PI/PO to integrate with external platforms Should have extensive knowledge on Quotations, Sales Orders and Contracts (Value and Quantity) Should have knowledge on Service Orders and contracts, Projects functionality for Services w.r.t to Time and Material, Fixed Prices, Integration with external applications, Repairs processes 5. Should have knowledge on timesheet, cost booking using timesheet and Resource Related Billing 6. Good integration knowledge of CS module with SD, FICO, MM, and PS modules 7. S4 HANA experience and certification is added advantage Behavioral Skills: 1. Should be able to coordinate with global team and service SLA s. 2. Strong analytical, problem solving and conceptual skills including the ability to express complex technical concepts in business terms 3. Ensure specifications are fully challenged and understood. 4. Should be Good in Communication, Good learner and Very Good team Player. 5. Ensure good application development and delivery adhering to SDLC process. 6. Team working (interaction with lots of different teams Regional teams, Local support, etc). 7. Customer centric and capacity to deliver high level of service. Years of Experience: 6-8 Education: BE/ B Tech./MCA/ Graduate About Us Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex o

Software Engineering Advisor - HIH - Evernorth About Evernorth: Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Application Development Advisor Position Overview: Provides counsel and advice to Pharmacy Technology management on significant Engineering matters, often requiring coordination between organizations. This role exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering engineering initiatives across several disparate applications. The application development advisor is expected to use deep professional knowledge and acumen to advise functional leaders and provide thought leadership as they provide support on technical planning, designing, coding, and testing. Responsibilities: Perform application development and maintenance of entity-based micro services using Java/J2EE including Java 1.8 features like Lambdas, Streams, and Filters and with different frameworks like Spring Boot, Hibernate, Pivotal Cloud, Jenkins, Kafka Streams, and REST. Implementing test suites to test the developed functionalities based on test scenarios proposed by Product Owner using Test Automation Frameworks like Junit, Mockito, Cucumber, etc. to ensure code quality and performance. Working in an AGILE environment with bi-weekly sprints and provided work updates in daily SCRUM calls, maintaining industry level best practices for applications development using wide varieties of latest technologies and frameworks. Participating in software/hardware configuration, releases and installation tasks Participate in technical planning and requirements gathering phases including Design, code, test, troubleshoot and document engineering software applications. Demonstrating the ability to adapt and work with team members of various experience level. Working on developing REST APIs (Micro Services) to expose REST end points which will be consumed by the end users as per the internal business requirements. Build integrated Update processor to load legacy monolith data (SQL) into Micro Service based application using Java, Spring Boot, and Kafka is used as a message broker for processing the messages from source to destination. Research on new technologies and document them in timely manner to enhance API processing performance, test driven development (including code coverage of 95%), behavior driven development where automation is done using Cucumber (Citrus). Maintain proper logging to monitor the request/response time and TPS of the application, closely monitor the daily transactions history using Grafana dashboards ex. No of success messages, error messages and examine the fault and fix the issues if required. Deploy the code into the PCF through continuous Integration and Continuous Deployment methodology( Jenkins ) after each successful implementation of new feature Coordinate with other teams as the applications are micro services, rectify the issues while consuming the dependent API s, and fix the issues if necessary. Participate in code reviews after each successful push in the repo, suggest if any changes required to maintain the cleaner and concise code. Qualifications Required Skills: Analytical and problem-solving skills across applications and database technologies Previous experience supporting cloud hosted applications. Strong ITSM background and understanding of best practices related to incident, change and problem management Technical background in database technologies - Oracle, MSSQL, PostgreSQL or MongoDB, Python, UNIX, Pega Technical background in supporting various server platforms. Linux, Windows and Virtualized server environments Understanding of agile application development life cycles and supporting test environments. Experience with REST services. Experience with alerting and monitoring tools to ensure adherence to service level agreements. Experience with application capacity and performance tools Strong written and oral communication skills. Create and produce application support documentation Must be "very" strong in Java. We want Java engineers that really passionate about Java and take the time to understand why they do things a certain way. Other skills include: RESTful Web Services, SpringBoot, Kafka, MongoDB, and automation skills (such as Jenkins and Cucumber). Mentorship skills are required. Required Experience Education: Bachelor s degree in Computer Science or a related discipline strongly preferred Typically 8 to 10 years of solid, diverse work experience in IT with a minimum of five years experience application development or production support, or the equivalent in education and work experience Location Hours of Work: Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate. Primarily based in the Innovation Hub in Hyderabad, India, with flexibility to work remotely as required About Evernorth Health Services

Software Engineering Lead Analyst Position Overview The job profile for this position is Software Engineering Lead Analyst, which is a Band 3 Contributor Career Track Role. Excited to grow your career We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for exceptional software engineers/developers in our PBM Plus Technology Organization. In this role, you will identify the tasks and responsibilities of developing distributive applications, utilizing COBOL, CICS, DB2, JCL, VSAM. Candidate must be team oriented and have interpersonal skills, as the existing team values productive collaboration to enable high output and good business value. This role requires making well-thought-out decisions on complex or ambiguous issues and effectively communicates to individuals at all levels of the technical and business communities. The Software Engineering Lead Analyst must develop a strong affiliation with the requirements, technology solution and operational readiness organizations, including the ability to use, share, contribute and influence the appropriate artifacts, approach and best practices used to build enterprise-scale solutions. Responsibilities Support, maintain and participate in the development of state-of-the-art software technology platforms utilizing technologies such as COBOL, DB2, CICS, VSAM and JCL for Cigna Health Services / Evernorth Technology. Provide expertise, tools, and assistance to operations, development, and support teams for critical production issues and maintenance Troubleshoot production issues, diagnose the problem, and implement a solution - First line of defense in finding the root cause Work cross-functionally with the support team, development team and business team to efficiently address customer issues. Active member of high-performance software development and support team in an agile environment. Qualifications Required Skills: Experience in COBOL, CICS, DB2, JCL, VSAM. Experience in software development phases including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process-based applications Proven experience working with diverse teams of technical architects, business users and IT areas on all phases of the software development life cycle. Exceptional analytical and problem-solving skills Structured, methodical approach to systems development and troubleshooting Ability to ramp up fast on a system architecture Experience designing and developing process-based solutions or BPM (business process management) Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong interpersonal/relationship management skills. Strong time and project management skills. Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Desire to work in application support space Passion for learning and desire to explore all areas of IT Required Experience Education: 6-8 years in an application development role or as a quality engineer Bachelors Degree or higher from an accredited university or a minimum of three (3) years of experience in software development in lieu of the bachelor s degree education requirement Location Hours of Work Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH) About Evernorth Health Services

Title/Position: Application Support Engineer-Power Tools Job Location: Pune /Gurugram Experience: 5+ Years Employment Type: Full Time Shift Timings: Rotational Shift Job Description: We are seeking a highly skilled Power BI Engineer to join our technical support team. The successful candidate will be responsible for designing and developing interactive dashboards that provide actionable insights. They will collaborate with stakeholders to gather requirements, optimize data models, and ensure data accuracy. Additionally, the role involves integrating Power BI with various data sources, conducting rigorous testing, and providing training and support as required. The ideal candidate will have a working knowledge of power tolls and databases.. Responsibilities: Design, develop, and maintain Power BI dashboards and reports to provide actionable insights. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Optimize data models and queries for performance and scalability. Integrate Power BI with various data sources, including SQL databases, Excel, and cloud services. Utilize Power Automate to automate workflows and improve data processing efficiency. Ensure data accuracy and integrity through rigorous testing and validation. Provide training and support to end-users on Power BI and Power Automate functionalities. Stay updated with the latest Power BI and Power Automate features and best practices. Requirements: Bachelors degree in Computer Science, Information Systems, or a related field. Proven experience as a Power BI Developer or similar role. Strong proficiency in Power BI, including DAX and Power Query. Good working knowledge of Power Automate for workflow automation. Experience with data visualization and creating interactive dashboards. Familiarity with SQL and data warehousing concepts. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. About Stratacent Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM. We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP. (To learn more: www.stratacent.com ). Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors. ",

Job_Description":" POSITION PURPOSE The Service Delivery Manager(SDM) is accountable for ensuring the consistent and high-quality delivery ofIT services and support across IDPproduction environments, working in closecollaboration with the Service Desk, infrastructure, application support teams,CRM teams, and third-party vendors. The SDM is also responsible for drivingoperational excellence, automation, AI-driven support, continual serviceimprovement (CSI), and enhancing customer satisfaction. 1. ServiceManagement Customer Satisfaction Responsibility Measure Serve as the single point of accountability for end-to-end service delivery and performance. Customer Satisfaction Score (CSAT) Ensure services align with business expectations and SLAs/OLAs are consistently met. % SLA Compliance Lead monthly and quarterly service reviews. Number of Improvement Actions Identified Tracked 2. MajorIncident Management (MIM) Responsibility Measure Act as the Major Incident Manager for Severity 1/critical incidents. Mean Time to Resolve (MTTR) for Sev 1 Incidents Conduct After Action Reviews (AARs) within 48 hours. % AARs Completed on Time Drive root cause analysis. % of RCAs Implemented 3. OperationsOversight Vendor Management Responsibility Measure Collaborate with vendors for efficient service delivery. Vendor SLA Adherence Monitor infrastructure health. System Uptime % Track vendor performance. Quarterly Vendor Scorecard Rating 4.Data-Driven Insights, Reporting Automation Responsibility Measure Monitor and report on SLAs, KPIs, and incident trends. Accuracy Timeliness of Reports Use Now Assist/AI tools for proactive management. % Reduction in Manual Effort via Automation Present insights to influence strategic decisions. Number of Strategic Changes Implemented Based on Insights 5.CRM Customer Engagement Systems Responsibility Measure Manage CRM platforms (Salesforce, SAP C4C, MS Dynamics, etc.). CRM System Uptime Response Times Leverage CRM analytics for service performance. Number of Improvements Initiated via CRM Insights Collaborate with CRM owners for integration stability. CRM Incident Closure Rate Within SLA 6.Continuous Service Improvement Responsibility Measure Lead initiatives for process and service enhancements. % of CSI Actions Completed Promote automation and AI-driven improvements. % Increase in Automated Transactions Implement ITIL best practices. % Audit Compliance to ITIL Standards 7.Change Release Governance Responsibility Measure Support CAB meetings and change evaluation. % of Changes Without Backout or Failure Ensure business alignment for changes. Business Approval Rate for Changes 8.Project Transitions Responsibility Measure Ensure readiness during new service transition. % of Projects Transitioned Without Major Issues Represent service operations in go-live. Transition Checklist Compliance Rate 9.Team Collaboration Leadership Responsibility Measure Foster a culture of ownership and responsiveness. Internal Engagement/Feedback Score Mentor staff for key roles. % of Team with Role Readiness Plans 10. Privacy, SecurityCompliance Responsibility Measure Align with data privacy/security standards. % Compliance in Security Audits Identify/escalate security risks. Number of Security Incidents Detected Early EXPERIENCE QUALIFICATIONS - 10+ years of experience inIT service delivery, production support, or operations. - Proven expertise in managing high-severity incidents and leading supportoperations. - Strong experience with ITSM tools (e.g., ServiceNow), CRM platforms (e.g.,Salesforce, MS Dynamics, SAP C4C), automation frameworks, and AI/ML-poweredtools like Now Assist. - Familiarity with cloud platforms (AWS/Azure), DevOps, and modern monitoringtools. - ITIL Foundation certification (v3/v4) mandatory; ITIL Intermediate/Expertpreferred. LEADERSHIP BEHAVIORAL COMPETENCIES - Demonstrates urgency and accountability inresolving critical issues. - Strong interpersonal and communication skills; can influence at seniorlevels. - Collaborative and team-oriented with a focus on stakeholder satisfaction. - Analytical thinker with a continuous improvement mindset. - Ability to work under pressure, manage priorities, and drive results. ","

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under broad direction, accurately abstracts Real Estate lease and purchase transactions (legal documents) into the SAP RE Module; including both RE Financial information in accordance with GAAP FASB/IASB for all Halliburton locations globally. Advises and communicates business process knowledge of Commercial RE Processes, Policies Business Practices, RE Accounting, and RE Systems Application support to end users. Applies application of RE processes and system knowledge to resolve problems. Applies application of RE processes and system knowledge to expedite resolution of escalated problems. Participates in the design, development and documentation of RE business processes, system enhancements and training materials. Liaisons between local RE and finance accounting groups. Demonstrates the capability to handle sensitive situations and is able to understand and effectively resolve issues in a collaborative manner. Ensures RE transactions are recorded in accordance with RE and Finance company policies, business practices and processes. Generates RE reporting to support Portfolio analysis and adherence to key performance indicators. Performs Month End data validations, error correction, and communications to ensure RE accounting transactions are recorded properly and allocated to internal occupants (PSLaposs and support departments). Performs system testing in relationship to new enhancements as well as mock simulations of unique RE transactions to ensure proper recording of RE financial postings. Job role directly impacts a revenue centeraposs viability or its quality of service via personal contribution. Requires a High School Diploma and minimum of 5 years of experience in real estate or accounting related activities which includes experience in lease, purchase and sale transactions or facility management and/or customer support. Qualifications Location Guru Hargovindji Marg, Mumbai, , 400093, Requisition Number: 200130 Experience Level: Experienced Hire Job Family: Support Services Product Service Line: Real Estate Services Full Time / Part Time: Full Time

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under broad direction, accurately abstracts Real Estate lease and purchase transactions (legal documents) into the SAP RE Module; including both RE Financial information in accordance with GAAP FASB/IASB for all Halliburton locations globally. Advises and communicates business process knowledge of Commercial RE Processes, Policies Business Practices, RE Accounting, and RE Systems Application support to end users. Applies application of RE processes and system knowledge to resolve problems. Applies application of RE processes and system knowledge to expedite resolution of escalated problems. Participates in the design, development and documentation of RE business processes, system enhancements and training materials. Liaisons between local RE and finance accounting groups. Demonstrates the capability to handle sensitive situations and is able to understand and effectively resolve issues in a collaborative manner. Ensures RE transactions are recorded in accordance with RE and Finance company policies, business practices and processes. Generates RE reporting to support Portfolio analysis and adherence to key performance indicators. Performs Month End data validations, error correction, and communications to ensure RE accounting transactions are recorded properly and allocated to internal occupants (PSLaposs and support departments). Performs system testing in relationship to new enhancements as well as mock simulations of unique RE transactions to ensure proper recording of RE financial postings. Job role directly impacts a revenue centeraposs viability or its quality of service via personal contribution. Requires a High School Diploma and minimum of 5 years of experience in real estate or accounting related activities which includes experience in lease, purchase and sale transactions or facility management and/or customer support. Qualifications Location Guru Hargovindji Marg, Mumbai, , 400093, Job Details Requisition Number: 200130 Experience Level: Experienced Hire Job Family: Support Services Product Service Line: Real Estate Services Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

Position: Database Administrator II Job Description: Database Administrator II Database Administrator are on the frontline of EBS application support. They are focused on helping to resolve technical issues end users encounter. And responsible for upgrades, migrations and other project related activities. What You ll Be Doing: Will be part of the DBA organization Will work with the Application Development teams to review code and recommend tuning for bad code Will be responsible to coordinate performance related issues and provide a fix or redirect to the appropriate teams Will be responsible to provide tuning recommendations for new projects undertaken by the Application Development team and DBA team What We Are Looking For: Oracle DBA with at least 6-8 years experience At least 2 years experience in tuning code using tools like SQL Profiler, SQLT Explain or any custom performance tools Working knowledge of tools like AWR, ASH SQL Tuning Advisor Good knowledge of Oracle Performance tuning hints Should be able to look at bad SQL code and recommend tuning opportunities Knowledge in Oracle eBusiness Suite is a plus About Arrow Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 110 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com. . For more job opportunities, please visit https: / / careers.arrow.com / us / en. Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

1 About the position: The Senior IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches. This is a crucial role in ensuring the smooth operation of IT systems and services. The expectation for this role is 5-10 years of relevant experience. Key responsibilities: Design system support strategies and procedures. Manage and resolve complex technical issues and challenges. Mentor junior team members within the organization. Provide technical support and troubleshooting for internally developed software applications and vendor software packages. Monitor system performance and ensure the availability and reliability of software applications. Collaborate with development teams to resolve software issues and implement updates or patches. Manage software installations, configurations, and upgrades. Document support processes, procedures, and troubleshooting steps. Assist in the evaluation and selection of new software solutions to meet business needs. Conduct training sessions for end-users to ensure effective use of software applications. Maintain strong relationships with software vendors to ensure timely support and updates. Participate in the development and implementation of IT policies and procedures. Stay current with industry trends and emerging technologies to provide innovative support solutions. Required Qualifications: Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Overall 7+ years of IT support/development experience with at least 5 years of proven experience as an IT System Support Analyst or similar role. 5 - 10 years of experience Skilled in supporting internally developed software Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment. Skilled in troubleshooting and resolving software issues. Skilled in database management and query languages (e.g., SQL). Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT) Knowledge of API Protocols (REST, SOAP) Knowledge of GIT and version control systems Knowledge of CI/CD pipelines and cloud deployments. Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes). Experience with automation using scripting languages (e.g., Ansible, Python, PowerShell, BASH) Experience supporting applications hosted in Azure (IaaS, PaaS) Experience with operations and monitoring tools (e.g., Azure App Insights, App Dynamics, Grafana, Azure Monitor) Experience in writing complex and performant SQL queries Experience using Azure DevOps to manage work (Boards, Backlogs, Projects) Experience in user access management, applications security, authentication and authorization protocols (OpenID Connect, OAuth2, SAML, MS Graph API, EntraID, RBAC, AD Groups, SSO configuration, ASG/NSG) Experience with application and API testing tools (e.g., Selenium, Postman, Appium, Tosca, SoapUI, etc.) Experience implementing cybersecurity best practices in application support. Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity. Excellent business analysis, problem-solving, and analytical skills, and attention to detail. Excellent communication and interpersonal skills, as well as being customer service-oriented Preferred Qualifications: Experience with ITIL or other IT service management frameworks. Experience with remote support tools and ticketing systems (e.g., ServiceNow). Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation. Knowledge of cloud platforms (e.g., Microsoft Azure, AWS). Familiarity with low code platforms (e.g., Power Platform) Chevron participates in E-Verify in certain locations as required by law.

Position: Database Administrator II Job Description: Database Administrator II Database Administrator are on the frontline of EBS application support. They are focused on helping to resolve technical issues end users encounter. And responsible for upgrades, migrations and other project related activities. What You ll Be Doing: Will be part of the DBA organization Will work with the Application Development teams to review code and recommend tuning for bad code Will be responsible to coordinate performance related issues and provide a fix or redirect to the appropriate teams Will be responsible to provide tuning recommendations for new projects undertaken by the Application Development team and DBA team What We Are Looking For: Oracle DBA with at least 6-8 years experience At least 2 years experience in tuning code using tools like SQL Profiler, SQLT Explain or any custom performance tools Working knowledge of tools like AWR, ASH SQL Tuning Advisor Good knowledge of Oracle Performance tuning hints Should be able to look at bad SQL code and recommend tuning opportunities Knowledge in Oracle eBusiness Suite is a plus About Arrow Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 110 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com. Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/. For more job opportunities, please visit https: / / careers.arrow.com / us / en. Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Role & responsibilities Provide Online support to customers using our ERP. Preferred candidate profile Hindi Speaking Tech savvy with experience in Accounts / Sales & Distribution

SUMMARY Job Title: Java Life Factory Manager Location: Hiranandani Gardens - Powai, Mumbai Employment Type: Full-time, Work from Office About the Client: Our client is a leading IT MNC and a part of one of the major insurance groups based out of Germany and Europe. With a presence in 26 countries worldwide and over 40,000 employees, the group focuses mainly on Europe and the Asian subcontinent. Role and Responsibilities: Designs, codes, tests (incl. test cases, and scripts for module/component tests), corrects, documents complex programs and scripts from agreed specifications and subsequent iterations Installs, configures, customizes and integrates standard software Implements and executes module/component tests and provides technical documentation Executes the technical application support Supports the deployment and training of the application into production environment Monitors service delivery performance metrics and identifies required service agreement adjustments Trains oth team members in case of new joiners / leavers Takes responsibility for parts of the system Key Skills: Excellent Build and deployment skill in Java using Eclipse. Excellent experience in Spring, Spring Boot, Hibernate and Maven. Good Experience in Databases DB2, PostgreSQL Good Experience in analysis and design of object-oriented software systems (OOA, OOD, UML) and, optionally, know-how in the area of service-oriented architectures (SOA) Experience in HTML5, Java Script, JSF, XML/XSLT Requirements Job Location: Hiranandani Gardens - Powai, Mumbai

Responsibilities Analysis of user stories or requirements to come up with the right design for implementation using the Unqork platform. Implement and Unit test the features or user stories using Unqork to ensure adherence to the acceptance criteria defined. Participate in the Agile ceremonies with the overall delivery team, giving input in processes and delivering to the teams priorities. Partner with other engineers, product managers, QA, and Design to identify opportunities, and build solutions that positively affect the end-user experience. Participate in fixing defects or any other form of support during the System, Integration and User Acceptance testing phases. Requirements Minimum 1 year of development experience in Unqork no-code platform. Unqork Associate Configurator certified. Expertise in HTML, CSS, JavaScript, REST API. Good Understanding of application design, development, support, and enhancement life cycle in no-code environment. Excellent communication skills. Bachelor degree in engineering.

This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations Youve got what it takes if you have Bachelor s degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) Compensation: Monthly Allowance + Shift Allowance + Cabs (Pick & Drop)

Experience: 2.5 to 4 Years Location: Bengaluru Notice Period: 30 days Position: FTF/CW CTC: 8 LPA (Can be discussed) | 66K PM (can be discussed) Job Title: Senior Application Engineer (HCL Lotus Notes) High-Level Scope: Maintenance & administration of HCL Lotus Notes Technology Stack: HCL Lotus Notes Experience Required: 3 4 Years Responsibilities: Corrective & Preventive Maintenance: Troubleshoot and resolve issues affecting Lotus Notes applications, including server-side errors, client-side errors, mail flow issues, and replication problems. Identify recurring issues and implement preventive measures to ensure stable and smooth operation of Lotus Notes applications. Provide minor enhancements and bug fixes to improve functionality or performance based on user feedback or business needs. Application Support: Provide L2/L3 support to business users for Notes-based workflows, databases, and mail configurations. Manage user access controls, including database-level permissions and group membership configurations. Perform regular database maintenance tasks, such as archiving, indexing, compacting, and performance tuning to ensure optimal functionality. Platform & Configuration Management: Apply configuration changes to Lotus Notes applications to support evolving business requirements or to comply with IT policy updates. Monitor and maintain integrations between Lotus Notes and other enterprise platforms such as SAP, SharePoint, and email gateways. Support the rollout of approved configuration changes, ensuring controlled deployment with minimal disruption. Monitoring & Reporting: Proactively monitor server health, performance, and resource utilization to detect and resolve any potential bottlenecks or failures. Generate audit and compliance reports as needed to ensure adherence to operational and security policies. Knowledge & Documentation Management: Maintain and update the knowledge base, SOPs, and documentation for all Lotus Notes applications and related processes under support. Ensure all troubleshooting and support procedures are clearly documented for internal teams and end-users. Qualifications: Educational Background: Bachelor s Degree in Computer Science, Information Technology, or a related field. Experience & Skills: 3-4 years of experience in maintaining and supporting HCL Lotus Notes environments. Strong understanding of Lotus Notes workflows, databases, and mail configurations. Hands-on experience with server-side and client-side troubleshooting for Lotus Notes applications. Proven ability to manage user access controls, permissions, and group memberships within Lotus Notes. Experience in integrating Lotus Notes with other enterprise platforms like SAP, SharePoint, and email systems. Certifications (Optional): HCL Lotus Notes Certifications (e.g., HCL Notes Application Development or Administration). ITIL Foundation Certification or similar. Tools: Application Maintenance: HCL Lotus Notes (Client and Server) Monitoring & Reporting Tools: SolarWinds, Nagios, or other server monitoring tools Configuration Management: HCL Domino Administrator Knowledge Management & Documentation: Confluence, SharePoint Lotus

The Service360 Senior Data Engineer will be the trusted data advisor in GDI&A (Global Data Insights & Analytics) supporting the following teams: Ford Pro, FCSA (Ford Customer Service Analytics) and FCSD (Ford Customer Service Division) Business. This is an exciting opportunity that provides the Data Engineer a well-rounded experience. The position requires translation of the customer s Analytical needs into specific data products that should be built in the GCP environment by collaborating with the Product Owners, Technical Anchor and the Customers Experience working in GCP native (or equivalent) services like Big Query, Google Cloud Storage, PubSub, Dataflow, Dataproc etc. Experience working with Airflow for scheduling and orchestration of data pipelines. Experience working with Terraform to provision Infrastructure as Code. 2 + years professional development experience in Java or Python. Bachelor s degree in computer science or related scientific field. Experience in analysing complex data, organizing raw data, and integrating massive datasets from multiple data sources to build analytical domains and reusable data products. Experience in working with architects to evaluate and productionalize data pipelines for data ingestion, curation, and consumption. Experience in working with stakeholders to formulate business problems as technical data requirements, identify and implement technical solutions while ensuring key business drivers are captured in collaboration with product management. Work on a small agile team to deliver curated data products for the Product Organization. Work effectively with fellow data engineers, product owners, data champions and other technical experts. Minimum of 5 years of experience with progressive responsibilities in software development Minimum of 3 years of experience defining product vision, strategy, product roadmaps and creating and managing backlogs Experience wrangling, transforming and visualizing large data sets from multiple sources, using a variety of tools Proficiency in SQL is a must have skill Excellent written and verbal communication skills Must be comfortable presenting to and interacting with cross-functional teams and customers Demonstrate technical knowledge and communication skills with the ability to advocate for well-designed solutions. Develop exceptional analytical data products using both streaming and batch ingestion patterns on Google Cloud Platform with solid data warehouse principles. Be the Subject Matter Expert in Data Engineering with a focus on GCP native services and other well integrated third-party technologies. Architect and implement sophisticated ETL pipelines, ensuring efficient data integration into Big Query from diverse batch and streaming sources. Spearhead the development and maintenance of data ingestion and analytics pipelines using cutting-edge tools and technologies, including Python, SQL, and DBT/Data form. Ensure the highest standards of data quality and integrity across all data processes. Data workflow management using Astronomer and Terraform for cloud infrastructure, promoting best practices in Infrastructure as Code Rich experience in Application Support in GCP. Experienced in data mapping, impact analysis, root cause analysis, and document data lineage to support robust data governance. Develop comprehensive documentation for data engineering processes, promoting knowledge sharing and system maintainability. Utilize GCP monitoring tools to proactively address performance issues and ensure system resilience, while providing expert production support. Provide strategic guidance and mentorship to team members on data transformation initiatives, championing data utility within the enterprise.

Job Description - SFDC Team member position (B2/B3/ C1): offshore. Candidate should have experience in Salesforce, Commerce, enterprise cloud and must have Lightning knowledge including Workflows , Process builder, Validations, Flow, Process etc Security Model, Data Model. Must have Hands on Customization Apex, Visual Force, Triggers, Batch , Schedule Apex, Lightning web component, Integration Must troubleshoot and debug the code/issue, Dataloader, knowledge on CRM application Technical Delivery of Salesforce Build and Application Maintenance Projects (Minor enhancement) Good exposure in working with clients and strong communication and interpersonal skill, should be able to work with Multiple countries like US, Brazil and Mexico. Application support knowledge required like Service now. Shift Timing 2:00 PM IST to 11:00 PM IST Offshore Location: Pune/Hyderabad/Greater Noida/Bengaluru/Chennai/Kolkata Apex, Salesforce Development, Lightning

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. & Summary We are looking for experienced members with strong analytical and problemsolving abilities willingness and to learn new technologies and adapt to changing project requirements ability to prioritize tasks and manage time effectively to meet deadlines good verbal and written communication skills ability to work collaboratively in a team setting Responsibilities The Operations Engineer is responsible for operations of Digital Products and Technology Supporting Business Applications. While the engineer will not do development work , they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require knowledge of development languages, COTS applications, and infrastructure (cloud and on prem). This role has a broad knowledge of the business functions to resolve critical and strategic customer technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for driving success around Service Level Agreements for Level 2 and 3 application support services regardless of delivery source. The Resource will be expected to take up weekend support on as needed. Mandatory skill sets The Operations Engineer is responsible for operations of Digital Products and Technology Supporting Business Applications. While the engineer will not do development work , they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require knowledge of development languages, COTS applications, and infrastructure (cloud and on prem). This role has a broad knowledge of the business functions to resolve critical and strategic customer technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for driving success around Service Level Agreements for Level 2 and 3 application support services regardless of delivery source. The Resource will be expected to take up weekend support on as needed. Using tools like Azure DevOps/VSTS, validate requirements, deploy, and troubleshoot deployments of code and technologies in stage and production environments. Demonstrating communication skills and the ability to drive continuous performance improvements with the stakeholders, vendors and technology subject matter experts. Develop, troubleshoot and operate Terraform IaC (infrastructure as code); Building, maintaining and controlling stage and production environments. Troubleshooting incidents in stage and production environments. Being proactive in monitoring and alerting capabilities exist for all components of the platform. Ensuring system health and capacity is reviewed and enhanced as needed. Documenting Standard Operating Procedures (SOPs), and performing knowledge transfer to others. Managing Azure (Required) / AWS / GCP or distributed VMware environments. Demonstrating knowledge of at least one container technology such as Docker and one database technology such as. MySQL, MSSQL, or Postgresql. Working with code management tooling such as Github or Gitlab. Possessing knowledge of CI/CD pipeline tooling and deployments. Demonstrating Linux and Windows administration experience; and, Possessing experience in configuration management across a multiplatform estate such as Ansible, Puppet or Salt. Developing and maintaining a current understanding of the technical architecture and designs associated with the application services delivered, and all relevant enabling technologies. Defining and maintaining administrative processes that support existing and new application services and capabilities; and, Working in complex technical environments. Preferred skill sets NA Years of experience required 3 to 5 years Education qualification BTech/BE/MTech from reputed institution/university as per the hiring norms Education Degrees/Field of Study required Bachelor of Technology Degrees/Field of Study preferred Required Skills Microsoft Azure Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more} Travel Requirements Government Clearance Required?

Job Description Technical Support Engineer - Python About ArisGlobal ( www.arisglobal.com ): ArisGlobal is empowering life science organizations to deliver breakthroughs faster , accurately , and with precision. This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world. 2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a Key Player. Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing faster than ever . Requirements: Bachelor s degree in computer science, Information Technology. 2-6 years of experience in Technical Support/Application Support and IT service management, preferably in a global organization. Minimum 1+ Years of strong experience in Python (Mandatory) Good SQL (OR) PL/SQL skills To fetch case data based on customer requirements. To write update statements on scenario basis for case correction. Should be ready work in 24X7 shift based support team Strong knowledge of IT service management frameworks (ITIL) and best practices. Proven track record in driving support excellence and customer satisfaction. Experience in managing customer service level agreements. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Collaborative mindset and the ability to work seamlessly within diverse teams and drive concept implementation. Exceptional communication and presentation skills, both written and verbal. Working knowledge with ticketing tools like Jira, ZenDesk, ServiceNow. Roles & Responsibilities: As Tier-2 engineer for you would be responsible for providing application functionality support and technical support for ArisGlobal Life Sphere applications, associated interfaces or any other product of ArisGlobal. Take ownership of tickets logged by customer and delivery excellent customer experience that meets ArisGlobal organizational values Collaborate with cross-functional teams and support Service Delivery managers to establish service delivery standards and best practices, ensuring alignment with business objectives. Monitor and analyse service performance using industry-leading methodologies, identify areas for improvement, and implement corrective actions. Lead/Collaborate in service improvement initiatives, leveraging continuous improvement methodologies and frameworks. Oversee incident and problem management processes, ensuring timely resolution and minimizing impact on operations. Foster a culture of customer-centricity within the organization, promoting a high level of customer service and engagement. Good To have skills: Good understanding of Pharmacovigilance Added advantage if you possess the below listed experience or similar enterprise products experience. Working knowledge with case processing life cycle from case creation to distribution.

Job Description Technical Support Engineer About ArisGlobal ( www.arisglobal.com ): ArisGlobal is empowering life science organizations to deliver breakthroughs faster , accurately , and with precision. This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world. 2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a Key Player. Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing faster than ever . Requirements: Bachelor s degree in computer science, Information Technology. 2-4 years of experience in Technical Support/Application Support and IT service management, preferably in a global organization. Good SQL (OR) PL/SQL skills To fetch case data based on customer requirements. To write update statements on scenario basis for case correction. Should be ready work in 24X7 shift based support team Strong knowledge of IT service management frameworks (ITIL) and best practices. Proven track record in driving support excellence and customer satisfaction. Experience in managing customer service level agreements. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Collaborative mindset and the ability to work seamlessly within diverse teams and drive concept implementation. Exceptional communication and presentation skills, both written and verbal. Working knowledge with ticketing tools like Jira, ZenDesk, ServiceNow. Roles & Responsibilities: As Tier-2 engineer for you would be responsible for providing application functionality support and technical support for ArisGlobal Life Sphere applications, associated interfaces or any other product of ArisGlobal. Take ownership of tickets logged by customer and delivery excellent customer experience that meets ArisGlobal organizational values Collaborate with cross-functional teams and support Service Delivery managers to establish service delivery standards and best practices, ensuring alignment with business objectives. Monitor and analyse service performance using industry-leading methodologies, identify areas for improvement, and implement corrective actions. Lead/Collaborate in service improvement initiatives, leveraging continuous improvement methodologies and frameworks. Oversee incident and problem management processes, ensuring timely resolution and minimizing impact on operations. Foster a culture of customer-centricity within the organization, promoting a high level of customer service and engagement. Good To have skills: Good understanding of Pharmacovigilance Added advantage if you possess the below listed experience or similar enterprise products experience. Working knowledge with case processing life cycle from case creation to distribution.

PYTHON PRODUCTION SUPPORT L3 Support Experience: 3-9 years Core Area : L3 PYTHON/ Application Support Role: Application Support Specialist Skills : Phyton, Oracle PL SQL, Unix No. of open Positions 5 Location: Bangalore/Hyderabad Technical Proficiency: Programming: Data Python. Should be able to solve the medium and complex programs. Hands-on experience in SQL (Pl/SQL), Unix are mandatory. Experience as a L3 support APPLICATION engineer ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt Hands-on Read and Debug Code (Java or any OOP Language) Skilled in Debugging and Troubleshooting. Ability to perform RCA "" Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders" Should be ready to work from office all 5 days in the rotational shift (6 am to 11 p.m) Good to have: Candidates from BFSI domain. Unix, Pl - Sql, Python

The Journey Expert - T&C HR Service Delivery is accountable for the end-to-end system support of the HR Service Delivery Module within the Service Now Platform encompassing HR Case and Knowledge Management, Employee All Boarding journey, Employee Relations, Employee Service Portal (PeopleHub), Employee Service Requests, Virtual Agent, HR Agent Workspace and Now Mobile. This encompasses all HR Functions - from Core HR Administration, Talent Acquisition, Talent Development, Talent Management, Time and Attendance, Payroll, Compensation and Benefits, Reporting, Analytics and Experience Management. In addition, this role will also have oversight and accountability with the SAP Enable Now platform as well. Knowledge of and experience in HR functions and HR business processes, ability to drive requirements confirmation discussions, fit-gap analysis, prototyping and system configuration, data conversion (where applicable), testing and defect management are some of the skills and activities expected to be performed in the role of a functional consultant. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type:Permanent Role Location:Bengaluru What will your day look like? Collaborate with Global Digital Employee Experience Leaders and Global Talent Management & Learning SMEs to support business process improvements and functionality enhancements. Ability to review and assess changes in the HR stack and determining how to deliver those changes. Work on HR continuous improvement projects, including requirements, design, testing, implementation, training, and end-user support. Collaborate closely with stakeholders and internal technology partners to architect technology solutions based on industry best practices needed to drive business alignment. Collaborate with Business Product Owners to create technical user stories based on business-defined features that align with ServiceNow, SAP SuccessFactors, GCP configuration and other supported source applications. Recognise available options and select the appropriate course of action to continuously improve solutions and delivery processes with the highest business value. Proactively identify, resolve, or bring up issues, concerns, and impediments to get the project developed with efficiency and maximum effectiveness. Manage and develop customer relationships and perceptions to achieve mutual goals. Product design and gap analysis to standard product functionality. Liaise with onshore and offshore development teams to deliver robust solutions on time. Demonstrate the ability to plan, prioritise and organise your time, project schedules and multiple project activities. Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements. Communicate concepts to both technical and non-technical stakeholders. What will you bring? Experience as a Functional Consultant in ServiceNow HRSD & with Service Now HR Service Delivery Previous consulting experience working with global companies / Exposure to Internal project work. Organised, self-motivated, highly adaptable, detail-oriented, and strongly desires to embrace change and solve problems. Extensive Implementation / Support experience in HR Service Delivery Module within ServiceNow. Extensive knowledge of ServiceNow HR Service Delivery Module and Employee Centre Moderate experience as a Human Resource business user, or another HR role. Strong experience and knowledge of HR operations and process across various functional areas Understanding of a unified Service Now solution and the touch points with other HCM applications (e.g. SuccessFactors, Workday, Oracle HCM Cloud) Experience in all aspects of HRSD implementation/Continuous Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities. Experience on working with stakeholders on requirements and business process definition, Software Development/Systems Integration and Application Support. Tools such as Jira and Confluence to ensure the tribe is planning and communicating its work as efficiently and effectively as possible Adept at using experience and knowledge of financial services industry, geographical and technology trends to assess and shape business solutions.

Join Team Amex and lets lead the way together. How will you make an impact in this role? At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We re looking for a Site Reliability/Application Support Engineer/Run Time Engineer(SRE/AS) responsible for web/servicing application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance. This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications. The Senior Service Assurance Engineer II role is a hands-on Senior Architect Level position supporting American Express Run Time Engineering and Application Support part of Site Reliability Engineering organization. What you will be doing: Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the production infrastructure Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering Work with Technology teams to resolve major incidents Continuously improve automated remediation tasks to ensure the highest levels of availability Qualifications: BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 8+ years of work experience in DevOps/SRE (web applications) Development or support of Java/J2EE/REACT JS applications, and Node applications Good understanding of automation implementations related to observability, reliability, and Self-servicing Hands on experience with frameworks - Spring Boot, Vertex, NodeJS Experience in designing mission critical highly available enterprise applications Hand on experience with performance testing and Java applications tuning Experience managing relational and NoSQL databases such as DB2, Postgres, Mongo, Couchbase, Cassandra etc. Strong knowledge of Linux internals and experience managing Linux systems in high traffic environments Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment Experience with Splunk and/or ELK Good understanding of cloud technologies - Kubernetes, OpenShift, Docker etc. Good understand of GraphQL Query and resolver Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage Monitoring and analyzing PMI data Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc. Understanding of using Agile Practices in Operations teams Experience in handling DDoS/BOT attack and different security remediations Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs) Hands on experience on configuring Splunk, Grafana dashboards, ElastAlerts etc. Working experience on network rules creation, load balancer configurations, network packet analysis On call / 24*7 support required Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc. Certificate Management automation - Message signing, SSL, etc.

We re looking for a Senior Engineer - Service Delivery in our ever-evolving SRO Team to help us unleash the potential of every business. About the team Our Customer Experience Worldpayers are at the heart of it all enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they re always finding ways for us to grow together. Existing Team works on some of the most Advanced, Challenging and Relevant Applications in Financial Services and Technology. These Applications is a customer-facing product built on portal technology with the intent to deliver value-add business services to Vantiv s Merchant, FI and Partner Channel customers. The product provides authorized and authenticated users with access to transaction research, card management and other services that support their day-to-day processes and facilitate their business decision-making. What you ll own Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem, analysis and resolution, change deployment and certification, application performance, application operations management and development support. Opportunities to Work on Latest Technologies, Including - AWS Cloud , Kubernetes Deployments ,DevOps & Observability Tools. What you bring Candidate should be able to Understand & Perform Production Application Support activities. Good Hands-on Experience of 3-5years on Linux Based Application Environments, SQL, ITSM & Monitoring Tools. Basic \ Intermediate level of Understanding of - AWS Cloud , Kubernetes Deployments ,DevOps Tools Worldpay Values: Determined - You stay open - winning, and failing, as one. Always looking for solutions that add value. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals.

This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Frontline Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset. Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology. Consistently deliver aligning with set goals and beyond. Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations. Youve got what it takes if you have Bachelor s degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts). Location Pune MH (on-site)