1584 Application Support Jobs - Page 18

Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements Performs Product and Technical Support functions and provides routine support Provides remote technical support, configuring and desktop PCs, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved Own, refine, and implement build processes for desktops, laptops, and mobile devices Significant experience of IT Service Operations, and how an IT installation works across a large and complex organisation Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively Daily user support for all End User Computing including maintenance and support Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards) Ensure that all calls and issues are dealt with in a timely and efficient manner Evaluate documented resolutions and analyse trends for ways to prevent future problems Identify and learn appropriate software and hardware used and supported by the organisation Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner Escalate calls to the relevant work stream in a timely manner Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure Change user profiles as part of the Mover procedure Offboard users as part of the Leaver procedure Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained Qualifications Graduation

Venue: Rentokil PCI, Pest Control Pvt. Ltd.3 Floor,Narayani, Ambabai Temple, Compound, Aarey Rd, near Bank of Maharashtra, Goregaon West, Mumbai, Maharashtra 400062 Important Information: Candidates with strong English communication skills will be preferred, especially those currently based in Western line of Mumbai . A minimum of 2+ years max 4 years of experience as a Business Intelligence Analyst is required. We are looking for immediate joiners or those with a short notice period . Please carry your updated resume and attend the interview in formal attire . About Rentokil PCI About the Role: The Business Intelligence is responsible for working within the BI team to deliver reporting and dashboard solutions that meet the needs of the organisation. The developer must work well in a team setting and have excellent organisational, prioritisation, communication, and time management skills. The successful candidate will demonstrate accountability, flexibility and adaptability to handle multiple and changing priorities and be able to successfully collaborate with development teams, technology groups, consultants, and key stakeholders. The person will report to the Manager - Application Support. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Develop and manage BI solutions Analyse business processes and requirements Create and maintain documentation including requirements, design and user manuals Conduct unit testing and troubleshooting Develop and execute database queries and conduct analyses Identify development needs in order to improve and streamline operations Identify opportunities to improve processes and strategies with technology solutions Key Result Areas: Ensure quality and accuracy of data assets and analytic deliverables Troubleshooting business intelligence modelling issues and developing solutions within the timelines Query resolution Enhancing application knowledge to implement new solutions On time deployment of different projects as per the business requirements On time creation and analysis of visualisations and reports Competencies (Skills essential to the role): Strong analytical skills Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardisation exists Ability to think logically and troubleshoot issues Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams Educational Qualification / Other Requirement: Graduate Degree in Computer Science, Information Technology 2 to 4 years Experience working on BI platform, DataStudio, Any Cloud Platform, Qlik & worked

Company Overview: At GrowthAXL, were on a mission to incubate and scale innovative product ideas from concept to market. We empower passionate teams to deliver high-impact solutions. If you excel at managing applications and optimizing workflows, this is your chance to lead critical support for our ServiceNow FSM solutions. Job Summary: We are seeking a proactive and experienced Application Support Lead to oversee and optimize the support and administration of our ServiceNow Field Service Management (FSM) applications. You will be responsible for managing day-to-day application operations, reviewing and improving existing FSM workflows, and configuring and implementing solutions in ServiceNow FSM to enhance service delivery. This role demands a strong background in ServiceNow FSM administration, process optimization, and team leadership. What Were Looking For (Qualifications) Education: Bachelors degree in information technology, Computer Science, Engineering, or a related field. TE: 7 + Years onwards Job location: Hyderabad (In-Office) Experience: 6+ years of experience in application support or ServiceNow administration roles. At least 2+ years leading an application support or functional team. Proven experience supporting and configuring ServiceNow FSM applications. Strong background in reviewing, optimizing, and documenting FSM processes and workflows. Experience managing user issues, enhancements, and upgrades for ServiceNow modules. Technical Skills: Deep understanding of ServiceNow FSM modules, including work order management, dispatch, and mobile workforce enablement. Proficiency in configuring, customizing, and administering ServiceNow FSM and related modules. Familiarity with ServiceNow scripting, workflows, and integrations. Good grasp of ITIL and service management principles applied to FSM. Ability to analyze, document, and streamline complex field service processes. Certifications (Preferred): ServiceNow Certified System Administrator (mandatory). ServiceNow Field Service Management Implementation Specialist (preferred). ITIL Foundation Certification. Soft Skills: Strong leadership and mentoring skills. Excellent communication and user engagement abilities. Analytical mindset with a continuous improvement focus. Ability to handle multiple priorities and deliver solutions promptly.

Apply Now! vineeta@black-turtle.co Share below details with updated CV Total Year of EXP: Company: Current Location: Office location: Preferred Loc: CTC: ECTC: Notice Period: In this role, you will focus on optimism existing systems, building infrastructure, and eliminating work through automation. Additionally, you will monitor our systems' capacity and performance, enhancing the reliability and availability of software systems within a DevOps/SRE framework. You will collaborate with key stakeholders to investigate issues, analyse defects, implement solutions, and drive improvements. 4-6 years of experience in production/Application support Engineer . Basic knowledge of Java, C, and C++ is required, and familiarity with cloud technologies such as AWS, GCP, and Azure. Understanding data processing pipelines is valuable, and a good grasp of DevOps tools like GIT, Bitbucket, Jenkins, etc., is preferred. Good knowledge of SLOs/SLIs, Error Budget, A Experience with APM tools like Dynatrace, AppDynamics, DataDog, etc., and log monitoring tools such as Sumo Logic, Splunk, etc., is desirable. Amenable to follow a hybrid work setup with standard schedule of 6:30am 3:30pm IST with 1 week mandatory night shift (work-from-home setup)

Apply Now! vineeta@black-turtle.co Total Year of EXP: Company: Current Location: Office location: Preferred Loc: CTC: ECTC: Notice Period: In this role, you will focus on optimism existing systems, building infrastructure, and eliminating work through automation. Additionally, you will monitor our systems' capacity and performance, enhancing the reliability and availability of software systems within a DevOps/SRE framework. You will collaborate with key stakeholders to investigate issues, analyse defects, implement solutions, and drive improvements. 4-9 years of experience in production/Application support Engineer . Basic knowledge of Java, C, and C++ is required, and familiarity with cloud technologies such as AWS, GCP, and Azure. Understanding data processing pipelines is valuable, and a good grasp of DevOps tools like GIT, Bitbucket, Jenkins, etc., is preferred. Good knowledge of SLOs/SLIs, Error Budget, A Experience with APM tools like Dynatrace, AppDynamics, DataDog, etc., and log monitoring tools such as Sumo Logic, Splunk, etc., is desirable. Amenable to follow a hybrid work setup with standard schedule of 6:30am 3:30pm IST with 1 week mandatory night shift (work-from-home setup)

Good communication skill1 #1 Person should be able to talk in large forums. This is very important Application Production support -4 to 10 years Hands on experience in Splunk - Hands on experience in building CI CD pipelines Candidate should have experience in supporting Technical Production support. ( Functional support is not a good fit) Cloud knowledge Good to have scripting skills, container, and Kubernetes knowledge. Technical Skills: Technology: JAVA / .Net framework , C# basics, Splunk, Cloud preferably PCF Experience in Production Deployment using CI/CD pipelines Splunk Query Skills: Ability to write effective Splunk queries for data analysis and monitoring Linux Administration: Experience with Linux Server troubleshooting common failures, health checks and administration tasks Real-Time troubleshooting of critical application workflows and incorporate feedback to product development. Should have good knowledge on splunk , should be able to write queries in splunk and create alerts. Good knowledge of ITSM framework. Should be good in analysis , able to find out solutions without much help. Triage alerts & diagnose/resolve critical issues, manage implementation of changes. Perform root cause analysis of critical incidents/alerts. Initiate and drive the Techlines in case of outages/major incidents/Batch abends and ensure .Service Restoration in the least time possible. Act quickly on the application Alerts and Batch Job failures. Identify manual toil, repetitive issues, and work with stakeholders with improvement plan. Should have basic experience in .net framework , C# to fix bug Able to write basic powershell commands. Knowledge of one or more of Message Brokers such as RabbitMQ, IBM MQ Knowledge of JIRA, confluence and remedy ticketing systems.

Role: Delivery Leader Operations (Technical Support ) Location: Hyderabad (5 Days WFO | General Shift) Project: Indian Geography | For a leading OEM- Origin Equipment Manufacturer Key Requirements: Contact Center experience B2C Voice Process exposure Domestic Tech Support background Strong device & application support (laptops, printers, MS Office, etc.) Multi-level troubleshooting experience Managing 300+ FTEs (currently around 200+) Strong client-facing experience PROFILE & EXPERIENCE 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations. Experience of working with Technical clients (domain / industry / customer) with expertise in Technical Support will be preferred Candidate to have some prior experience in managing tech businesses. Proven track record in leading and motivating large teams, with the ability to attract and nurture talent. Demonstrated success in exceeding performance metrics and contractual obligations. Experience in building relationships within a matrix-driven organization Strong client-facing communication and negotiation skills Analytical acumen to streamline complex processes. MBA/ PG Degree would be an advantage.

Hello Talented Techie! We provide support in Project Services and Transformation, Digital Solutions and Delivery Management. We offer joint operations and digitalization services for Global Business Services and work closely alongside the entire Shared Services organization. We make optimal use of the possibilities of new technologies such as Business Process Management (BPM) and Robotics as enablers for efficient and effective implementations. We are looking for Process Consultant Application SupportProvide day-to-day technical support for Mendix-based applications, ensuring optimal performance and minimal disruption. Incident ManagementEffectively manage and resolve incidents, ensuring timely and accurate resolutions in alignment with SLA expectations. Service Request FulfillmentHandle service requests, from intake to fulfillment, ensuring user requests are addressed in a timely manner. Problem ManagementIdentify, analyze, and resolve recurring technical issues, working proactively to prevent future incidents. CollaborationCommunicate effectively with cross-functional stakeholders, including developers, business analysts, and other IT teams, to understand and resolve technical challenges. AWS KnowledgeLeverage a basic understanding of AWS services to support cloud-based Mendix applications and assist with cloud-related troubleshooting. ITIL FundamentalsApply ITIL best practices in incident management, service request fulfillment, and problem management to maintain a high standard of service delivery. DocumentationMaintain and update knowledge base articles, troubleshooting guides, and technical documentation for Mendix applications and services. Continuous ImprovementContinuously monitor and assess the performance of applications, identifying opportunities for optimization and improvement. User SupportProvide support to end users, including training and troubleshooting assistance, to ensure smooth application usage. You’d describe yourself as Experience3-5 years of hands-on experience in application support for applications built on Mendix. AWS KnowledgeBasic understanding of AWS services and cloud infrastructure. ITIL KnowledgeUnderstanding of ITIL fundamentals and how to apply them in the context of incident, service request, and problem management. Incident ManagementHands-on experience managing incidents, ensuring issues are tracked and resolved within established SLAs. Problem ManagementExperience in identifying recurring problems, root cause analysis, and driving long-term solutions. Communication Skills: Strong ability to communicate clearly with technical and non-technical stakeholders, ensuring smooth collaboration across teams. Analytical Skills: Strong analytical thinking and problem-solving skills to troubleshoot and resolve application issues efficiently. Technical Skills: Familiarity with basic web technologies (HTML, CSS, JavaScript) and Mendix platform-specific tools (e.g., Mendix Studio Pro, Mendix Cloud). Team PlayerAbility to work collaboratively with cross-functional teams and contribute to a positive work environment. Desirable Skills (Optional but Preferred) Experience with Cloud TechnologiesHands-on experience with AWS, cloud infrastructure, and related services. Version Control SystemsKnowledge of Git or other version control systems. Knowledge of Mendix Studio ProFamiliarity with Mendix Studio Pro for application management and deployment is a plus. Service Management ToolsExperience with service management platforms (e.g., ServiceNow, Jira) is a plus. Create a better #TomorrowWithUs! This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow. Find out more about Siemens careers atwww.siemens.com/careers

Client Support Specialist Who we are. Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and s ustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you. About the Job The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients. What will you do * Delivers legendary Client Support via phone, email and chat support to drive client retentions Answers incoming client requests in a fast-paced environment. Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements. What you need Candidates must be able to work the following rotating shifts/Other shifts as assigned Weekday Shifts 7 AM to 3:30 PM IST 1 PM to 9:30 PM IST Weekend Shifts 6AM to 2:30PM IST 2PM to 10:30PM IST 10PM to 6:30AM IST Bachelor's degree or 1+ years of client service experience. Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox. Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint. Displays high energy and passion. Demonstrates a strong work ethic and personal integrity. Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations. Works well in a team environment and interacts well with all levels of the organization. Proven track record to develop and maintain strong client relationships. Takes initiative for self-developme nt and exhibits persistence in learning new processes. Demonstrates excellent written, oral and listening communication skills. Demonstrates the ability to think analytically to identify issues as well as solutions to problems. Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management Ability to quickly learn, adapt to new information and understand company concepts in a timely manner. What makes you stand out Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well. EnthusiasticShows intense and eager enjoyment and interest Standout ColleagueWorks well as a member of a group Thought ProvokingCapable of making others think deeply on a subject. Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well. EnthusiasticShows intense and eager enjoyment and interest Standout ColleagueWorks well as a member of a group Thought ProvokingCapable of making others think deeply on a subject. The Brightly Culture Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live. Together We Are Brightly Equal Opportunity Employer/Prote cted Veterans/Indiv iduals with Disabilities

Title : L3 Java Application Support | 6 to 9 Years | Bangalore & Hyderabad Professional Application Health check monitoring, Incident Management / Problem Management using Service Now Good understanding of Jira/Confluence Strong troubleshooting and problem-solving skills Strong written, verbal communication/collaboration skills and ability to manage user/vendor/customer and to work with cross functional teams Ability to assess the impact of production issues & escalate to relevant technology partners and get it resolved at the earliest during extremely time critical regulatory commitments Ability to operate with a limited level of direct supervision & in a time sensitive environment Primary Skills Java, Unix, Shell scripts, Autosys job scheduling, Kibana Secondary Skills Springboot Good Communication Skills

If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Senior Consultant Specialist In this role, you will: Windows Systems Administrator for a DevOps infrastructure delivery role; configuring, delivering and supporting Windows server environments and services. Work across one or more application development DevOps pods to consume and deploy centrally provided services from Distributed Compute. Responsible for implementation of new technologies and the on-going support of hardware and software solutions across both live and non-live environments. Deliver and provide technical support for ITID technologies while conforming to high quality standards and best practices, maintaining and improving SLA s, and ensuring compliance to HSBC policies at all times. Actively participate to achieve organisation objectives for efficiency. Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardised tasks/processes. Advise on Windows design, development and best practice for Distributed Compute, throughout project lifecycles from build through to ITSA and implementation processes. Write Windows scripts to automate and streamline BAU tasks. Building automation capabilities to support the execution of operational activities. Draft and maintain standards and procedures for service component capacity management. Ensures the correct implementation of standards and procedures. Pro-actively review information in conjunction with service level agreements to identify any capacity issues and specify any required changes. Work with application teams to agree and implement short and medium term modifications to demand. Asses, analyse, develop, document and implement changes based on requests for change. Understanding of functional requirements and translation of business requirements into technical specifications Provide troubleshooting support in incident and perform root cause analysis to prevent problems happening. Appropriate measures are taken to improve and sustain high quality and prevent recurrence. Provide consultancy, guidance and collaborate with other infrastructure, application, support and engineering teams. Requirements To be successful in this role, you should meet the following requirements: Proficiency in Windows server admin skills (i. e. Windows 2008 / 2012 / 2016), 8-10 years experience is a must. Should possess industry standard certifications for Windows domain. Demonstrable experience of Windows administration and architecture, including knowledge of volume managers, multipathing and registry tuning. Demonstrable experience of scripting (Powershell / WSH / VBScript / Batch) with automation skills. Excellent knowledge and troubleshooting of Microsoft Clustering is required. Strong infrastructure background with experience with IBM and HP x86 hardware and virtualisation platforms (VMware, Citrix, Hyper-V). Knowledge of storage infrastructure with experience of configuring filesystems on NAS storage and EMC SAN solutions, both standalone and clustered, including replication. Knowledge of network infrastructure (Cisco, TCP/UDP, LAN/WAN, GSS, F5, VIPs, Firewalls). Significant experience of working in a major enterprise environment and or experience operating in highly regulated industry, e. g. Financial Services. Experience of DevOps tools and configuration management (SCCM / Ansible / Puppet / Chef). Secondary Skills: Operational effectiveness experience of delivering solutions that align to approved design patterns and security standards. Should be well versed with ITIL concepts and more specific understanding of Service operations activities. Ability to quickly acquire new skills and tools. Experience working within an agile environment. Highly motivated with a positive and proactive attitude. Able to work independently to meet deadlines and under pressure. Passion for technology, work closely with application teams and understanding their application environments and services. Experience with other ITID technologies such as Middleware (WebSphere, Apache HTTP Server Tomcat, IIS and MQ) and Databases (Oracle, Oracle RAC, MS SQL, Sybase DB2). Experience of other technologies is desirable: Enterprise Application integration p rogramming in Java/ Java GUI, XML/ XSLT, HTML/ Java Script, Market Data (RMDS, 29West, Wombat, Solarflare), Grid and coherence, Trading Technologies and ISVs End to end agile infrastructure architecture across all layers A track record of gaining an understanding of customers needs and delivering excellent customer service. A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change. Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences. Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals. Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes. Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently. Supported project teams/managers, showing an understanding of the basic principles of project management. Experience of personally complying with IT / business processes, compliance and regulations

Join us as a DevOps Engineer at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a DevOps Engineer you should have experience with: Should have worked on Prod/Non-Prod Application Support having deep understanding of Linux servers. Good Knowledge on Release, Deployment and Change management process (ITIL). Proficient in UNIX Shell scripting and common commands, Scheduling tools such as TWS, scripting (Shell, Python, etc). Exposure in application deployments, application issue debugging. Certificate Management SSL cert. renewal / CSR generation and its import. Exposure to DevOps tools such as Jenkins, Git, Jira. Some other highly valued skills may include: Working expertise in automation of setting up CI-CD pipeline Exposure to AWS Services including S3, Lambda, StepFunction, ServiceCatalog, CloudFormation Experience in setting up automation for BAU task. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Flexible Real Estate Management (RE-FX) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Provide guidance and support to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Flexible Real Estate Management (RE-FX)- Strong understanding of SAP modules and integration- Experience in configuring and customizing SAP RE-FX modules- Knowledge of SAP best practices for application development- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Flexible Real Estate Management (RE-FX)- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include Comprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure IaaS Good to have skills : Microsoft Windows Server AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Develop and maintain technical documentation for software systems.- Implement software patches and upgrades to enhance system performance.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS.- Good To Have Skills: Experience with Microsoft Windows Server Administration.- Strong understanding of cloud computing principles and Microsoft Azure services.- Knowledge of virtualization technologies and networking concepts.- Experience in troubleshooting and resolving software-related issues.- Ability to work effectively in a fast-paced and dynamic environment. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Azure IaaS.- This position is based at our Coimbatore office.- A 15 years full-time education is required. Qualification 15 years full time education

Credgenics is Indias first of it's kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve their collections efficiency using technology, automation intelligence and optimal legal routes in order to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS based collections platform helps them efficiently improve their NPA, geographic reach and customer experience. What you'll do: Single point of contact for customers technical issue Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction. Troubleshoot technical issues to establish the root cause of problems and form a solution. Cross-collaboration with Internal teams (Success, Engineering/Product and Sales) Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering, and provide necessary documentation. Provide documentation content and participate in online forum support for real-time Provide prompt and accurate feedback to customers Refer to internal databases or external resources to provide accurate technical solutions. Ensure all issues are properly logged follow the case management process. Prioritize and manage several open issues at one time. Maintain a deep understanding of product features, architecture, technical components and application functionality. Proven ability to mentor and display leadership and ownership of issues. Communicate clearly and effectively with customers, fellow support team members, the development and executive team. KPIs: First call resolution, Open case aging, average resolution days, CSAT, knowledge creation etc. What we're looking for: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Knowledge of MS-SQL/Postgres, APIs, Excel, Log Analysis and Dialer. Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software (e.g., Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or a relevant field Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Experience: 1-3 Years (Preferred B.Tech)

Student Guidance: Provide expert guidance to prospective students and their families on admission procedures, requirements, and deadlines. Admission Process Management

Job Summary: We are seeking a highly skilled Senior Operations Specialist with 6 Plus years of experience , including strong hands-on SQL expertise , to provide L1/L2 support and business support for our operations team. The ideal candidate will possess strong analytical skills, excellent communication abilities, and the ability to manage operational tasks in a fast-paced, night-shift environment. Key Responsibilities: Provide L1/L2 support for business users and technical teams. Use SQL extensively to analyze data, perform queries, and troubleshoot data-related issues. Work closely with internal stakeholders to resolve business and operational challenges. Analyze system performance, identify bottlenecks, and recommend improvements. Respond to incidents, service requests, and technical queries in a timely and efficient manner. Coordinate with product vendors and IT teams to escalate and resolve complex issues. Maintain proper documentation of issues, resolutions, and troubleshooting steps. Conduct internal training and knowledge-sharing sessions as required. Ensure adherence to defined SLAs and compliance standards. Required Skills & Qualifications: 6 plus years of experience in operations support, L1/L2 support, or business support roles. Strong SQL knowledge must be able to write, understand, and optimize complex queries. Excellent problem-solving and analytical skills with the ability to resolve technical and process issues. Strong verbal and written communication skills for effective stakeholder interaction. Ability to work independently and collaboratively in a night-shift environment. Experience with ticketing tools like ServiceNow, JIRA , or similar platforms. Good documentation practices and process-oriented approach. Shift: India (IST): 05:30 PM to 02:30 AM (next day)

Responsibilities: * Manage technical support delivery operations * Ensure timely resolution of customer issues * Lead voice & Device / application support teams * Collaborate with stakeholders on process improvements

Dear Candidate, TEKsystems is hiring for the role with IT Risk Control with Infrastructure experience. Exp - 7+ Years NP - Immediate to 15 days Location - Pune (Hybrid) JD - At least 7+ years of relevant IT experience, including exposure to Technology & Operational resiliency, Service management and Risk & Controls (at least 4 of those years to be devoted specifically to Service Management). Appropriate certification is a plus. Understands the technical landscape and supports the BSO with technical knowledge, insights, and expertise regarding the IBS's IT Service Chain Proactively advises and makes timely recommendations aligned to their IBS. Independently provides insights on risks and vulnerabilities aligned to their IBS. Actively research and investigate new Resilience related technologies and stay abreast of latest in the regulatory and tech architecture field. Experience with Resilience Architecture updates, triggers, solutions, and industry best practices. In-depth knowledge of key IT domains particularly computing platforms (Windows, UNIX and Linux) and networking technologies. Proficient in security concepts related to DNS, routing, authentication, VPN, proxy services and DDOS mitigation technologies. Methods and delivery - DevOps processes and experience. Strong understanding of lean and agile methods of software delivery including Scrum, Kanban, Lean UX, XP. Comfortable working with ambiguity and conducting research as well as working with third party vendor(s). Must demonstrate, collaboration, open communication and reaching across functional borders. Requires to be able to lead, engaging stakeholders up to GGM level with positive impact. Excellent in verbal and written communication skills. Experience in managing IT/Technology risk and control projects. Strong grasp of tooling, driving automation within the environment. Close collaboration with Project and Portfolio Management teams on operational metric scorecards. Collaborate with the IT Service Governance team to continuously improve and embed Service Management best practices that helps in achieving stability of IBS. Be flexible to work with wide range of people across globe having diverse cultural and professional background. If interested, please drop an email to sswasti@teksystems.com

Title: Product Support Specialist (Technical Support Specialist) Location: Jaipur, India Reporting To: Manager, Technical Support Punchh is seeking a Product Support Specialist to join our Support team in Jaipur, India. In this customer-facing role, the Product Support Specialist will be trained on the Punchh marketing platform, becoming the primary point of contact for business customers. This position involves assisting with questions and configurations of campaigns, software integrations, and features like loyalty programs and gift card management on the Punchh platform. We are looking for someone who is passionate about customer excellence, with an interest in marketing technology platforms and supporting business customers in the restaurant, convenience store, and retail industries. The ideal candidate should be inquisitive, process-oriented, and solution-driven. What You'll Do: Engage with business customers via phone and email to support the Punchh marketing platform's SaaS application, including Point of Sale (POS) and API integrations. Investigate and troubleshoot technical issues within the Punchh SaaS platform. Understand customers' business needs and objectives for campaigns and segments created on the platform. Flexibility to work Day, Afternoon, or Night shifts (IST hours) with occasional on-call or overtime as needed. What You'll Need: Minimum of 3 years in a technical support or troubleshooting role with SMB and enterprise customers within a SaaS company. Including 3 years of experience in at least two of the following areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API log reading, Mobile App troubleshooting, POS system implementation, and troubleshooting. Experience with marketing technology, loyalty programs, or digital marketing campaigns is a plus. Curious and investigative, adept at asking probing questions to understand and address customer issues. Excellent time management skills, with the ability to manage time-sensitive tasks and deadlines. Skill in prioritizing and triaging competing tasks while maintaining customer satisfaction. High customer empathy and commitment to issue resolution. Impeccable attention to detail. Clear and effective communicator on Zoom/Teams meetings and in email. Creative and resourceful problem-solver. Strong sense of accountability and ownership. Bachelors Degree in a technical field.

Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance About the position: Sell, promote, and Installation base expansion of IVUS, Rota, FFR Capital Equipment and Consumables within a defined geographic territory by developing new accounts expanding usage, and increasing therapy penetration in current accounts to meet a sales quota based on company sales goals and directly increase sales revenue of the company. Location - Kolkata, India Responsibilities Requirements: Selling capital equipment and consumables by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by the company on a monthly, quarterly, and annual basis. Demonstration, Capex Lead generation, and Capex Lead conversion expand the IB. Post-sales Capex Installation, Capex onboarding training at new installation sites, and application support. Rota IVUS Therapy expansion by training key customers, IC Team, and Cath. Lab. Presence. To support all BSCI-sponsored physicians training, IAS training center, training during various conferences, case support during planned workshops/ Proctorship events as when required, and supporting Centre of Excellence (COE) during training programs. To Initiate the tendering process for Capex acquisitions, attending negotiation meetings, and technical bid meetings in Govt., KAM, and Pvt. Accounts. To Gather share market intelligence on competition activities for IVUS, OCT, NIRS, IVL, OA, IFR FFR. Helping the CS team to maintain Warranty/AMC/CMC contracts. Develop sales strategies and action plans (e.g., weekly, quarterly, and monthly) by analyzing quarterly and monthly sales figures and reports, identifying the needs of particular accounts, and discussing issues with the Regional Sales Manager to help the organization achieve its annual sales goals. Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which products can best address their needs. Develop relationships with hospital personnel (e.g., through clinical/casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key purchasing decision-makers in order to facilitate future sales. Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed. Graduate with 7+ years of experience in medical devices. Key account management, stakeholder management, clinical knowledge, and sales and strategy. Should have good communication skills. Requisition ID: 608056 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn t just business, it s personal. And if you re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing - whatever your ambitions. About the position: Sell, promote, and Installation base expansion of IVUS, Rota, FFR Capital Equipment and Consumables within a defined geographic territory by developing new accounts expanding usage, and increasing therapy penetration in current accounts to meet a sales quota based on company sales goals and directly increase sales revenue of the company. Location - Kolkata, India Responsibilities Requirements: Selling capital equipment and consumables by scheduling sales calls to meet with current and potential customers to fulfill revenue and unit growth objectives assigned by the company on a monthly, quarterly, and annual basis. Demonstration, Capex Lead generation, and Capex Lead conversion expand the IB. Post-sales Capex Installation, Capex onboarding training at new installation sites, and application support. Rota IVUS Therapy expansion by training key customers, IC Team, and Cath. Lab. Presence. To support all BSCI-sponsored physicians training, IAS training center, training during various conferences, case support during planned workshops/ Proctorship events as when required, and supporting Centre of Excellence (COE) during training programs. To Initiate the tendering process for Capex acquisitions, attending negotiation meetings, and technical bid meetings in Govt., KAM, and Pvt. Accounts. To Gather share market intelligence on competition activities for IVUS, OCT, NIRS, IVL, OA, IFR FFR. Helping the CS team to maintain Warranty/AMC/CMC contracts. Develop sales strategies and action plans (e.g., weekly, quarterly, and monthly) by analyzing quarterly and monthly sales figures and reports, identifying the needs of particular accounts, and discussing issues with the Regional Sales Manager to help the organization achieve its annual sales goals. Determines the needs (e.g., product and pricing), goals, product usage, and types of cases handled by specific customers by meeting with and asking in-depth questions of physicians and other hospital personnel to learn which products can best address their needs. Develop relationships with hospital personnel (e.g., through clinical/casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key purchasing decision-makers in order to facilitate future sales. Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to secure purchasing commitments, often with the help of incentive programs and services made available to the account being developed. Graduate with 7+ years of experience in medical devices. Key account management, stakeholder management, clinical knowledge, and sales and strategy. Should have good communication skills. Requisition ID: 608056 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn t just business, it s personal. And if you re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

The Service360 Senior Data Engineer will be the trusted data advisor in GDIA (Global Data Insights Analytics) supporting the following teams: Ford Pro, FCSA (Ford Customer Service Analytics) and FCSD (Ford Customer Service Division) Business. This is an exciting opportunity that provides the Data Engineer a well-rounded experience. The position requires translation of the customer s Analytical needs into specific data products that should be built in the GCP environment by collaborating with the Product Owners, Technical Anchor and the Customers Experience working in GCP native (or equivalent) services like Big Query, Google Cloud Storage, PubSub, Dataflow, Dataproc etc. Experience working with Airflow for scheduling and orchestration of data pipelines. Experience working with Terraform to provision Infrastructure as Code. 2 + years professional development experience in Java or Python. Bachelor s degree in computer science or related scientific field. Experience in analysing complex data, organizing raw data, and integrating massive datasets from multiple data sources to build analytical domains and reusable data products. Experience in working with architects to evaluate and productionalize data pipelines for data ingestion, curation, and consumption. Experience in working with stakeholders to formulate business problems as technical data requirements, identify and implement technical solutions while ensuring key business drivers are captured in collaboration with product management. Work on a small agile team to deliver curated data products for the Product Organization. Work effectively with fellow data engineers, product owners, data champions and other technical experts. Minimum of 5 years of experience with progressive responsibilities in software development Minimum of 3 years of experience defining product vision, strategy, product roadmaps and creating and managing backlogs Experience wrangling, transforming and visualizing large data sets from multiple sources, using a variety of tools Proficiency in SQL is a must have skill Excellent written and verbal communication skills Must be comfortable presenting to and interacting with cross-functional teams and customers Demonstrate technical knowledge and communication skills with the ability to advocate for well-designed solutions. Develop exceptional analytical data products using both streaming and batch ingestion patterns on Google Cloud Platform with solid data warehouse principles. Be the Subject Matter Expert in Data Engineering with a focus on GCP native services and other well integrated third-party technologies. Architect and implement sophisticated ETL pipelines, ensuring efficient data integration into Big Query from diverse batch and streaming sources. Spearhead the development and maintenance of data ingestion and analytics pipelines using cutting-edge tools and technologies, including Python, SQL, and DBT/Data form. Ensure the highest standards of data quality and integrity across all data processes. Data workflow management using Astronomer and Terraform for cloud infrastructure, promoting best practices in Infrastructure as Code Rich experience in Application Support in GCP. Experienced in data mapping, impact analysis, root cause analysis, and document data lineage to support robust data governance. Develop comprehensive documentation for data engineering processes, promoting knowledge sharing and system maintainability. Utilize GCP monitoring tools to proactively address performance issues and ensure system resilience, while providing expert production support. Provide strategic guidance and mentorship to team members on data transformation initiatives, championing data utility within the enterprise.

Our Purpose Title and Summary Senior Business Analyst The Sr. Professional -procure to pay will work in a cross functional team environment comprised of technical staff, application end-users, business owners and external vendors throughout MasterCard Worldwide to provide to provide functional application support for Oracle applications and other procure to pay applications globally. The ideal candidate will demonstrate functional knowledge of General administration Invoicing & payments. Specifically related to functions in Oracle Applications preferably R12 version. Candidate will also support corporate objectives such as compliance, stewardship, governance, risk management and business continuity as they relate to our global procure to pay applications. Role: Liaison with business owners and technical teams. Perform and own functions like understanding business requirements, formulating technical solutions, mapping business requirements to system functionality, designing and documenting functional requirements. Additionally performing hands-on system configuration and data loads where needed. Strong functional understanding of ERP application either Oracle Applications (R12) or similar, with good awareness of all functional configurations related to modules Invoicing, purchasing, supplier maintenance, accounts payable, payments etc. Expected to have prior experience on integrating data between on premise to/from Cloud applications (vice versa) Provide ongoing Production Support - including problem management. Will include logging tickets, status communication & escalation (as needed). Apply newer technologies like bots, predictive analytics, mobile tools etc. to ensure automation, analytical reporting and digitized usage of applications. Support and lead efforts on application training and change management specifically for Oracle application and associated processes. Perform activities like creating/modifying reports, dashboards, implementing/updating workflows, purchasing setups, etc. in Oracle applications. Participate in efforts related to testing and documentation of business processes, configuration changes and application updates. All About You : Bachelors or higher degree in Information Systems, Procurement, Sourcing, Finance - or equivalent work experience Knowledge on Oracle application (R12), primarily with modules like iExpense, purchasing, supplier maintenance, accounts payable, payments etc. is preferred Working knowledge on any ERP application is preferred. Proficiency with MS Office applications Excellent written & verbal communication skills required - with the ability to effectively communicate & develop strong relationships Solid active listening and good customer service skills Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects