1584 Application Support Jobs - Page 17

OMS L3 Support Engineer Skills: Hands on exp in L3 Support OMS with coding experience in Jav, Spring , Microservice . Exp: 5-10 years 5 + Years of experience with OMS & (eCommerce and/or OMS) domain . Should have good End to End knowledge of various Commerce subsystems which include Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes. Must have a working knowledge of Production Application Support. Should work closely with counterparts in L1/L2 teams to monitor, analyze and expedite issue resolutions, reduce stereoptypes, automate SoPs or find avenues for the same by being proactive. Extensive backend development knowledge with core Java/J2EE and Microservice based event driven architecture with a cloud based architecture (preferably AWS) . Experience in Service Oriented Architecture - Developing/securely exposing/consuming Web Services RESTful and integrating headless applications. Should be able to understand system end-end, maintain application and troubleshoot issues. . Should have understanding of building, deploying and maintaining server based as well as serverless applications on cloud, preferably AWS. Expertise in integrating synchronously and asynchronously with third party web services. Good to have concrete knowledge of AWS Lambda functions, API Gateway, AWS . CloudWatch, SQS, SNS, Event bridge, Kinesis, Secret Manager, S3 storage, server architectural models etc. Good knowledge of observability tools like NewRelic , DataDog, Graphana, Splunk etc. with knowledge on configuring new reports, proactive alert settings, monitoring KPIs etc.

RUCKUS Networks is looking for Sr. Staff Technical Support Engineer to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Experience in Application Support & Monitoring, Problem, Change & Incident management Experience in Providing Application Support for the applications hosted on Windows platform Hold experience in basic understanding and knowledge in the fields of Firewalls, Router/switching or Load Balancers Basic Knowledge on Networking, Active Directory, Domain controller, DNS, DHCP, LDAP,ASP NET, Internet Information Services (IIS), Microsoft Forefront Threat Management Gateway (Forefront TMG), Microsoft Exchange server, Vulnerability management Basic of Networking Overview of Platforms & systems across Databases (DB2 and Oracle) Good Scripting knowledge (Powershell scripting ) Experience in Scheduling & running batch jobs, setting up file transfer jobs (using SFTP or), batch Monitoring Monitoring availability of online applications Coordinate with Business and Functional and application owners Familiarity with ticketing tools for incident & Change Management (Service Now, JIRA) Cloud Technologies would be an added advantage Your benefits We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl up to 25 days per year working from abroa We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teachAbout Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry We oversee the full digitalization spectrum \u2013 from one of the industry\u2019s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment We are interested in your strengths and experience We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life Join us Let\u00B4s care for tomorrow You IT

Job Description The Support Engineering team works closely with the development teams and is responsible for providing technical support for our core payments systems, client-facing web applications and API integrations. Their role is to investigate/replicate issues and provide guidance on best practices for the products. They have in-depth knowledge and handle escalations from other support teams. As an Support Engineer, you will be contributing to the success of the team by ensuring that issues or requests are resolved in a timely manner and escalate incidents to the appropriate engineering teams as needed. Key Relationships Engineering Product QA Account Management Contact Centre Finance **This role is for College Graduate who have recently completed degree course. Technical analysis, troubleshooting of the production issues. Serve as the first escalation point for issues logged by various support teams in the business to resolve complex issues. Perform incident resolution, problem determination and root cause analysis of problems and incidents. Exercise judgement in prioritizing cases and escalate issues to the appropriate team as needed. Work with the engineering teams and assist with the implementation of resolutions and preventive measures. Utilize the Help Desk system to manage the incoming IT support cases and incidents. Maintain and extend internal Knowledge Base documents with respect to operational support issues and resolutions. Perform daily checks and maintenance of our internal applications and solutions. Perform data manipulation tasks such as data transfers, bulk data operations, and correction of erroneous data caused by user errors or system defects. Perform data analysis and reporting tasks logged through service requests and the change management process. Participate in 24x7 on-call support rotation duties. Identify opportunities to automate routine tasks for resolving support requests and liaise with the development team in implementing solutions. Willing to work in UK shift on rotation basis Qualifications Experience working with REST APIs. Experience working with tools such as Postman, SOAPUI, etc. Good T-SQL skills Strong problem-solving, and analytical skills; ability to manage priorities and workfl

Job Title: Senior Consultant Location: TRIL GTC GCL :D2 Company AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the worlds most serious diseases. But were more than one of the worlds leading pharmaceutical companies. At AstraZeneca, were proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives and are made to feel valued, energized and rewarded for their ideas and creativity. Department - Data Engineering, R&D IT R&D IT is a global IT capability supporting Drug Research, Drug Development, Product & Portfolio Strategy, Medical Affairs, Finance, HR, Compliance, Legal and Global Business Services. We are organized around 7 key capability areas: Business Partnering, Solution Delivery, Architecture, Application Support, Data & Analytics, Change & Operations, operating out of sites across the US, UK, Sweden, India and Mexico. The Data & Analytics team provides technical support to analytics and data insight services and solutions critical to the Data & AI/ML emerging strategy and mission of R&D IT and AZ. Data & Analytics is organized into teams specializing in Information Architecture, Data Engineering, Visual Engineering, Knowledge Management, Data Science, Data Analysis and Information Governance. Role The Data Catalogue engineer will be responsible for design, development, configuration and supporting the Collibra platform. He will play a key role in Setting up, configuring and managing Data Governance Center. The Data Catalogue engineer as part of DataOps team will work in an agile way with on-shore Data Catalogue lead, Metadata lead, development teams, including the on-shore BI engineers and analysts, business sponsors and solution architects to support the platform within R&D IT. The role will be an integral and respected part of the data engineering team, whose input and expertise will be instrumental in ensuring the success of Data Catalogue delivery. Key Accountabilities Works with BAs and stakeholders to help clarify requirements and use cases to get them ready for execution. Helps develop AZ Collibra cookbook and best practice guidance. Designs, implements, deploys and configures custom and out of the box Collibra workflows to meet use cases and requirements. Implements custom forms associated with custom workflows Implements any data-driven logic associated with custom workflows, e.g. checking user access request against metadata attributes held in Collibra. Set up users, roles, groups in Collibra to ensure custom workflows have desired effect with users of the tool. Implements single sign-on for Collibra using SAML protocol. Implements data integrations with Collibra, using both Collibra catalogue capability and Collibra Connect to ingest data from AZ repositories, including AWS S3 and ER Studio. Packages Collibra releases for promotion through environments. Developing and maintaining procedures for system maintenance (including upgrade, backup and restore). Meeting SLA for incident resolution. Highly Desirable Knowledge, Skills and Experience 5+ Years of Experience in Design, Deployment and Administration of Collibra implementations. Experience in Life cycle management activities like upgrade of server to newer versions. B.Tech/ M.Tech/MSc in Computer Science. A strong understanding of databases and source systems. Experience developing complex custom Collibra workflows and forms. Experience developing data integrations with Collibra using Mulesoft. Experience implementing single sign on with Collibra. Experience packaging Collibra releases. Additional skills and experience sought Excellent communication and facilitation skills. Good written and verbal skills, fluent in English. Development skills: Java, web development (HTML, CSS, XML, APIs (REST), JSON) ETL experience: Talend Integration experience: Mulesoft, Java, JSON, Groovy, DB Skills, Integration experience a plus, etc. XML, SOAP, WSDL, XSD, REST. Test Driven Development, Cloud based application development Unix/Linux/Windows, Cloud/ AWS Full time to start (potentially moving to part time after go live) DataWeave, a JSON-like language to write, maintain and support complex mappings for any data type(for batch and real-time data integration) Experience of delivering solutions within IT projects delivered through Agile and Waterfall methodologies. Experience of working with a range of data architectures. Supporting a data centric application. Working with APIs (support or development). Working knowledge of the Pharma industry is a plus. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 16-Jun-2025

Job responsibilities/Essential Functions, including but not limited to the following: Installation and configuration of key business systems and related tools on various operating system environments, including UNIX, Linux, and Windows Server WebLogic and Tomcat Administration, Configuration experience Ensure that all components of all environments are available for use and functioning properly Ensure that application performance is acceptable Work with Oracle Support on SRs on any issues, analyze and apply any patches or upgrades required by Oracle Coordinate support activities with infrastructure teams, security teams, applications teams and managed service provider pertaining to the Data Management Services/Hyperion environments Communicate with end-users and managers on progress of projects, issue resolution, and make sure that all are aware of updates and changes being made to the applications and environments Oversee the development and maintenance of technical and process documentation Responsibilities include working together with the Architects, Developers, Project Managers, and Application Administrators Actively involved with requirements understanding and analysis. Additional responsibilities as deemed necessary for the role Provide on-call support for production applications is a strong requirement Assist in troubleshooting and fixing system, integration, and application issues Perform functional testing. Be able to translate test failures into solid resolutions Assist with Hyperion disaster recovery planning and testing Support IT compliance and audit activities Required Professional 4-6 years of overall Information Technology experience. 2-4+ years working with Oracle Hyperion technologies Overall knowledge of computer operating systems, networking protocols, and programming languages is required

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience. English fluent (B2 C1) Job Description Missions: Perimeter: All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. The main activities are: Contribute to incident resolution, service request completion and Change implementation Participate to patching activities Shift Structure: The support team operates 24/7, with shifts organized to ensure continuous coverage. Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts. Flexibility to work weekends and holidays as part of the shift rotation is required. Technical Skills: Operating Systems: Proficiency in Windows and Linux Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components. Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues. Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies Database Management: Basic knowledge of SQL and database management systems Interpersonal Skills: Customer Service: Strong communication skills to explain technical issues to non-technical users Problem-Solving: Analytical skills to diagnose and resolve issues efficiently Time Management: Ability to prioritize tasks and manage time effectively Team Collaboration: Working well with other team members and departments Adaptability: Willingness to learn new technologies and adapt to changing environments Additional Skills: Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures Security Awareness: Understanding of basic cybersecurity principles to protect systems and data Benefits: Career development and training opportunities. Friendly, collaborative work environment with opportunities to make an impact. KEY EXPECTED ACHIEVEMENTS: Provide 1st and 2nd-level support for applications and middlewares to ensure smooth business operations. Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitor application performance and perform necessary maintenance and upgrades. Create, maintain, and manage knowledge base articles and documentation for internal and end-user support. Collaborate with cross-functional teams to improve application functionality and efficiency. Perform system diagnostics, software configuration, and basic database queries to resolve issues. Monitor and report on application metrics, including uptime, performance, and user satisfaction. Interested candidates for above position kindly share your CVs on asha.ch@peoplefy .com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

Job Title: Assistant Manager, Application - HME Department: HME Position Title: Assistant Manager Location :- Chennai Job Definition 1. [Technical sales proposal] Perform the Spec-In of customer specifications requirement to the company's specifications by differentiating the company's own products and services, and carry out other activities such as proposal presentation, BMT(Bench Mark Test), demonstrations, exhibitions, and customer seminar. 2. [Consulting] Design the user environment test and interview on products/services, user environment analysis, consulting proposal and building strategies for promoting orders and contracts. 3. [Identifying business information and sales opportunities] Plan the identification of new demand through technical sales proposals and expansion of the existing demand to identify business information and sales opportunities. 4. [Contract execution and post-sales management] Perform the pre-execution validation and customizing, product delivery and installation, customer training, stabilization and quality control, and technical issues and claim responses.

Title : REF72014V- Deputy Manager - TS, 7+ yrs experience, Sr. End User Computing(EUC) Service Desk Analyst, Mumbai location, immediate joiners Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements. Performs Product and Technical Support functions and provides routine support Provides remote technical support, configuring and desktop PC's, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved. Own, refine, and implement build processes for desktops, laptops, and mobile devices. Significant experience of IT Service Operations, and how an IT installation works across a large and complex organisation Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively. Daily user support for all End User Computing including maintenance and support. Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Graduation Job Location

About the Role: Grade Level (for internal use): 10 The Team: S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on support for the Software business. S&P Global provides Software offerings for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. With offices in EMEA, North America, APAC and India. Our software offering has a global reach and increasingly clients require work to be carried out remotely from their main office. The Impact: The Support Role in APAC for S&P Global's Solutions business offers several impactful opportunities for individuals starting their careers in the company. Here are some key impacts of this role Building a global networkAs part of the Support Role, individuals become part of a global community. They have the opportunity to connect with mentors, peers, and teams from around the world. This network enables them to access a wealth of knowledge and support, fostering personal and professional growth. Knowledge sharing and collaborationIn the Support Role, individuals are encouraged to share their knowledge and collaborate with colleagues. This collaborative environment allows for continuous learning and the exchange of ideas, contributing to individual and team development. Skill developmentThe Support Role in APAC offers valuable opportunities for skill development. Individuals learn how to effectively troubleshoot technical issues, provide support to clients, and communicate complex information in a clear and concise manner. These skills are transferable and can be beneficial for future career advancement. Whats in it for you: As an Senior application Specialist in the APAC, there are several benefits and opportunities for you: Expertise developmentBy focusing on the software application, you will have the opportunity to become an expert in these Enterprise Solutions. This expertise will not only enhance your technical skills but also increase your market value as a specialist in these areas. Career growthAs you gain in-depth knowledge and experience with our software offerings, you can pave the way for future career growth within S&P Global or in the broader industry. Your specialized skills and expertise will open doors to various career opportunities, such as product management, implementation consulting, or leadership roles within the product support domain. Client interaction and impactWorking directly with clients and providing high-quality support and training allows you to have a direct impact on their experience and success with our software offerings. Building strong relationships with clients and helping them overcome challenges can be rewarding and fulfilling. Cross-functional collaborationAs a Product Support Specialist, you will collaborate with colleagues across different business lines and regions. This collaborative environment fosters knowledge sharing, exposes you to diverse perspectives, and helps you develop a broader understanding of the organization's operations and product offerings. Responsibilities: Become an expert in all facets of supported financial products You will be responsible to provide product support to clients for thinkFolio. Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support for thinkFolio. Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions Monitor all incoming support channels to address client inquiries quickly and efficiently, and manage multiple requests simultaneously. Maintain multiple client-reported questions or issues, and document written and verbal communication in our internal service management system. Work directly with senior managers on a regular basis and collaborate with colleagues across business lines and regions. You will contribute to the development and maintenance of product documentation, including user guides, troubleshooting guides, and knowledge base articles. What Were Looking For: The ideal candidate is inquisitive and quick learner of new technologies and financial products, while effectively communicating and engaging clients. They are detail-oriented, enjoy finding solutions for complex issues, and have the ability to provide step-by-step solutions. Education and qualificationsA bachelor's degree in computer science, information technology, or a related field is typically required. Experience5+ years of experience in providing product support for enterprise software applications, experience in the financial services industry or working with investment management systems is preferred. Proven experience in troubleshooting complex issues and providing effective solutions is essential. Proficiency in SQL, scripting languages, and data analysis tools is often required. Problem-solving and analytical abilitiesStrong problem-solving skills, including the ability to analyze complex issues, identify root causes, and develop innovative solutions. The capacity to work under pressure, prioritize tasks, and meet tight deadlines is important for handling multiple support requests simultaneously. Customer-oriented mindsetA customer-centric approach with a focus on delivering exceptional support and ensuring client satisfaction. Communication skillsEnglish - Good communication skills to be able to communicate with Global Teams About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------

Role: Java Application Engineer Location: Greater Noida Experience: 5 to 10 years Notice Period: Immediate to 60 days JD: Must have good experience working with Java. Must have good experience working with PLSQL/MS SQL. Candidate must have experience working on Application Troubleshooting side. Candidate has working knowledge on PostgreSQL.

Job Summary Synechron is seeking a highly skilled Support Analyst to join our team, responsible for maintaining and supporting large-scale mainframe banking systems. In this role, you will ensure the stability, performance, and continuous improvement of critical banking applications. The Support Analyst will serve as a key technical resource, providing expert-level support, incident resolution, and proactive system management to facilitate seamless banking operations. Your contributions will directly impact operational efficiency, system reliability, and customer satisfaction. Software Required Skills & Experience: Mainframe development and support tools: COBOL, JCL, DB2, VSAM, CICS, Assembler Mainframe management and scheduling: Control-M, Control-D Data and file management: File Manager, SPUFI, Xpeditor Basic knowledge of 2BDB2 (preferred but not mandatory) Monitoring and performance tools relevant to mainframe resource management Preferred Skills: Experience with additional mainframe tools and newer automation or operational monitoring solutions Overall Responsibilities Provide ongoing support for large-scale mainframe banking applications, ensuring optimal system performance and availability Manage incident and problem resolution activities to minimize system outages and impact on business operations Support functional testing phases (SIT/UAT) by troubleshooting issues and clarifying requirements Collaborate effectively with cross-team application groups, sharing knowledge and resolving issues efficiently Perform system analysis, debugging, testing, and documentation for small enhancements aligned with evolving business needs Maintain strict adherence to Service Level Agreements (SLAs) and quality standards Contribute to root cause analysis and create knowledge articles to improve support processes and reduce recurring issues Monitor system resources and provide strategic recommendations to optimize performance and capacity planning Engage in continuous improvement of support procedures and technical documentation Technical Skills (By Category) Category Required Skills Preferred Skills Programming Languages COBOL, JCL, Assembler - Databases/Data Management DB2 (including 2BDB2 knowledge) Experience with additional data tools Mainframe Tools & Utilities Control-M, Control-D, File Manager, SPUFI, Xpeditor Automation/Monitoring tools (e.g., CA tools) Performance & Monitoring Mainframe resource components; system performance tools Advanced monitoring solutions Cloud & Modern Technologies Not typically applicable; predominantly mainframe focused Experience with cloud or hybrid environments appreciated Experience A minimum of 4+ years experience supporting mainframe banking systems or equivalent large-scale enterprise systems Extensive hands-on experience with mainframe programming and support in a production environment Proven expertise in incident and problem management, with the ability to handle critical outages Demonstrated ability to collaborate with cross-functional teams in a fast-paced environment Experience supporting functional testing phases (SIT/UAT) and providing end-user support Industry experience within banking, finance, or similarly regulated sectors is preferred but not mandatory Day-to-Day Activities Monitor mainframe systems to ensure stability and performance Resolve production incidents promptly, adhering to SLA commitments Support functional and technical teams during testing phases, troubleshooting issues and providing guidance Manage and execute small system enhancements, documenting design, testing, and implementation steps Analyze system logs and resource utilization, identifying opportunities for optimization Participate in scheduled maintenance activities, system upgrades, and patching Develop and update knowledge articles and documentation for support procedures Engage regularly with business users and technical teams to communicate status, resolutions, and improvements Qualifications Bachelors degree in Computer Science, Information Technology, or a related field; equivalent professional experience may be considered Certifications related to mainframe technologies (e.g., IBM Certified System Programmer, COBOL certifications) are preferred Proven track record of supporting large-scale mainframe banking applications Continuous learning mindset to stay updated on mainframe innovations and best practices Professional Competencies Critical thinking and analytical problem-solving skills aimed at root cause resolution Strong communication skills for effective interaction with technical teams and non-technical stakeholders Ability to work under pressure, prioritize tasks, and meet tight SLA deadlines Collaborative mindset with strong partnership-building abilities across multiple teams Customer-focused approach with a commitment to service excellence Adaptability to evolving technologies and process improvements Proactive in sharing knowledge and creating documentation to enable team growth S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice

So, what s the role all about NICE APA is a comprehensive platform that combines Robotic Process Automation, Desktop Automation, Desktop Analytics, AI and Machine Learning solutions as Neva Discover NICE APA is more than just RPA, its a full platform that brings together automation, analytics, and AI to enhance both front-office and back-office operations. It s widely used in industries like banking, insurance, telecom, healthcare, and customer service We are seeking a Senior/Specialist Technical Support Engineer with a strong understanding of RPA applications and exceptional troubleshooting skills. The ideal candidate will have hands-on experience in Application Support, the ability to inspect and analyze RPA solutions and Application Server (e. g. , Tomcat, Authentication, certificate renewal), and a solid understanding of RPA deployments in both on-premises and cloud-based environments (such as AWS). You should be comfortable supporting hybrid RPA architectures, handling bot automation, licensing, and infrastructure configuration in various environments. Familiarity with cloud-native services used in automation (e. g. , AMQ queues, storage, virtual machines, containers) is a plus. Additionally, you ll need a working knowledge of underlying databases and query optimization to assist with performance and integration issues. You will be responsible for diagnosing and resolving technical issues, collaborating with development and infrastructure teams, contributing to documentation and knowledge bases, and ensuring a seamless and reliable customer experience across multiple systems and platforms How will you make an impact Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address and resolve product issues. Maintain quality and on-going internal and external communication throughout your investigation. Provide high level of support and minimize R&D escalations. Prioritize daily missions/cases and mange critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other support engineers. Willing to perform on call duties as required. Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions. Good communication skills with the ability to interact with technical and non-technical stakeholders. Have you got what it takes Minimum of 8 to 12 years of experience in supporting global enterprise customers. Monitor, troubleshoot, and maintain RPA bots in production environments. Monitor, troubleshoot, system performance, application health, and resource usage using tools like Prometheus, Grafana, or similar Data Analytics - Analyze trends, patterns, and anomalies in data to identify product bugs Familiarity with ETL processes and data pipelines - Advantage Provide L1/L2/L3 support for RPA application, ensuring timely resolution of incidents and service requests Familiarity applications running on Linux-based Kubernetes clusters Troubleshoot and resolve incidents related to pods, services, and deployments Provide technical support for applications running on both Windows and Linux platforms, including troubleshooting issues, diagnosing problems, and implementing solutions to ensure optimal performance. Familiarity with Authentication methods like WinSSO and SAML. Knowledge in Windows/Linux Hardening like TLS enforcement, Encryption Enforcement, Certificate Configuration Working and Troubleshooting knowledge in Apache Software components like Tomcat, Apache and ActiveMQ. Working and Troubleshooting knowledge in SVN/Version Control applications Knowledge in DB schema, structure, SQL queries (DML, DDL) and troubleshooting Collect and analyze logs from servers, network devices, applications, and security tools to identify Environment/Application issues. Knowledge in terminal server (Citrix)- advantage Basic understanding on AWS Cloud systems. Network troubleshooting skills (working with different tools) Certification in RPA platforms and working knowledge in RPA application development/support - advantage. NICE Certification - Knowledge in RTI/RTS/APA products - Advantage Integrate NICEs applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data. Shift- 24*7 Rotational Shift (include night shift) Other Required Skills: Excellent verbal and written communication skills Strong troubleshooting and problem-solving skills. Self-motivated and directed, with keen attention to details. Team Player - ability to work well in a team-oriented, collaborative environment. Enjoy NICE-FLEX! Requisition ID: 7326 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

So, what s the role all about NICE APA is a comprehensive platform that combines Robotic Process Automation, Desktop Automation, Desktop Analytics, AI and Machine Learning solutions as Neva Discover NICE APA is more than just RPA, its a full platform that brings together automation, analytics, and AI to enhance both front-office and back-office operations. It s widely used in industries like banking, insurance, telecom, healthcare, and customer service We are seeking a Senior/Specialist Technical Support Engineer with a strong understanding of RPA applications and exceptional troubleshooting skills. The ideal candidate will have hands-on experience in Application Support, the ability to inspect and analyze RPA solutions and Application Server (e. g. , Tomcat, Authentication, certificate renewal), and a solid understanding of RPA deployments in both on-premises and cloud-based environments (such as AWS). You should be comfortable supporting hybrid RPA architectures, handling bot automation, licensing, and infrastructure configuration in various environments. Familiarity with cloud-native services used in automation (e. g. , AMQ queues, storage, virtual machines, containers) is a plus. Additionally, you ll need a working knowledge of underlying databases and query optimization to assist with performance and integration issues. You will be responsible for diagnosing and resolving technical issues, collaborating with development and infrastructure teams, contributing to documentation and knowledge bases, and ensuring a seamless and reliable customer experience across multiple systems and platforms How will you make an impact Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address and resolve product issues. Maintain quality and on-going internal and external communication throughout your investigation. Provide high level of support and minimize R&D escalations. Prioritize daily missions/cases and mange critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other support engineers. Willing to perform on call duties as required. Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions. Good communication skills with the ability to interact with technical and non-technical stakeholders. Have you got what it takes Minimum of 5 to 7 years of experience in supporting global enterprise customers. Monitor, troubleshoot, and maintain RPA bots in production environments. Monitor, troubleshoot, system performance, application health, and resource usage using tools like Prometheus, Grafana, or similar Data Analytics - Analyze trends, patterns, and anomalies in data to identify product bugs Familiarity with ETL processes and data pipelines - Advantage Provide L1/L2/L3 support for RPA application, ensuring timely resolution of incidents and service requests Familiarity applications running on Linux-based Kubernetes clusters Troubleshoot and resolve incidents related to pods, services, and deployments Provide technical support for applications running on both Windows and Linux platforms, including troubleshooting issues, diagnosing problems, and implementing solutions to ensure optimal performance. Familiarity with Authentication methods like WinSSO and SAML. Knowledge in Windows/Linux Hardening like TLS enforcement, Encryption Enforcement, Certificate Configuration Working and Troubleshooting knowledge in Apache Software components like Tomcat, Apache and ActiveMQ. Working and Troubleshooting knowledge in SVN/Version Control applications Knowledge in DB schema, structure, SQL queries (DML, DDL) and troubleshooting Collect and analyze logs from servers, network devices, applications, and security tools to identify Environment/Application issues. Knowledge in terminal server (Citrix)- advantage Basic understanding on AWS Cloud systems. Network troubleshooting skills (working with different tools) Certification in RPA platforms and working knowledge in RPA application development/support - advantage. NICE Certification - Knowledge in RTI/RTS/APA products - Advantage Integrate NICEs applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data. Shift- 24*7 Rotational Shift (include night shift) Other Required Skills: Excellent verbal and written communication skills Strong troubleshooting and problem-solving skills. Self-motivated and directed, with keen attention to details. Team Player - ability to work well in a team-oriented, collaborative environment. Enjoy NICE-FLEX! Requisition ID: 7556 Reporting into: Tech Manager Role Type: Individual Contributor About NiCE

Job Description: SAP ABAP Technical Consultant Description The SAP ABAP Technical Consultant will be part of highly motivated and passionate team within DXC. The ideal candidate will be responsible for SAP Application Management and work closely with the client at their premises to support day operations. SAP consultant, who has good SAP experience in Application Support and full life cycle implementation on SAP ECC and extensive experience in application development and maintenance in ABAP. The candidate should have good knowledge of functional modules, troubleshoot, problem solver and possess analytics mind-set. Hands-on experience in Material Management (MM), Finance (FI) framework by covering its functionalities, integrated solutions and capabilities in order to achieve efficient operability, compliance and sustains productivity. As trusted advisor, create, and maintain effective customer relationships to ensure customer satisfaction. maintain knowledge of leading-edge technologies and industry/market domain knowledge. Responsibilities The candidate should be 7+ years of experience with SAP ABAP Programming Model SAP ECC, ABAP Managed Database Procedures, ABAP Open SQL, OData, BOPF, UI5 and SQL Script. Hands-on expertise with SAP ABAP, Workflow, BRF+, Adobe Forms, Proxy, Workflow, ALE/IDOC. Point of contact and subject matter expert for SAP ABAP delivery and operations teams Identify and confirm system requirements from business users based on functional specifications given. Implement approved SAP application development change requests and/or projects. Provide solution and/or optimization to ensure the program s performance are optimized. Aware of developments in various SAP modules and service interruptions. Develop, maintain, and support SAP ABAP programs which include reports, interfaces, enhancements, forms, and conversion programs. Perform the detailed design of application and technical architecture components. Work with other developers and other SAP team to make sure that the developments and custom components meet application requirements and performance goals. Follow good security coding practices to ensure the application is free of most common coding vulnerabilities. Develop Programs with optimised Coding techniques to ensure efficient processing and running of the program without affecting system performance. Participate in transitions of the application or technical architecture components to the testers. Develop common test data. Fix any defects and performance problems discovered in testing. Document the application to facilitate maintenance. May be required to work on pre-defined shift plans and/or be on standby for operations support. Drive best practices within teams with respect to SAP security standards and guidelines. Not mandatory but desirable to have develop S/4HANA transformations scenarios. Interface with customers and own all deliverables for customers. Primary Skills and Qualifications Candidate should have 7+ years of experience in SAP Support and implementing. Expert in core ABAP programming language for Reports, Interfaces, Enhancements and Forms, or any comparable programming language. BADIs, User Exits, Data Dictionary, RFCs, BAPIs, ALE, IDOCs, BDCs, Screen Painter, Menu Painter, SAP Scripts, Smart Forms, Queries, BSP, etc. Experience in integration projects. Application of OSS notes SAP Modules such as FI (FM, BCS), MM (PR, AP, IM) Principles and techniques of systems analysis, design, and testing Design and maintain interfaces to non-SAP applications, SAP cloud-based solutions like Ariba, Concur etc. Principles of program documentation, report, screen, and form design Design, develop, and code difficult and complex programs for SAP modules. Develop test data and analyse problems in programs. Recognize the critical elements of complex application problems, develop, and evaluate data, determine solutions, and make logical recommendations. Express difficult and complex concepts clearly and concisely both orally and in writing Write clear and logical reports, program documentation, and instructions. Work effectively and independently on assigned projects. Establish and maintain effective and cooperative working relationships with administrators, technical and functional team members, and users. Desirable to have good oral communication in English and Team player. The candidate should be an Engineering graduates / Postgraduates / MCA / MS / BCA/B. SC (Mathematics) About DXC Technology DXC Technology (NYSE: DXC) is the world s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6, 000 private and public sector clients across 70 countries. The company s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www. dxc. technology. Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Please Note To satisfy our contractual obligations with clients, the candidate will be required to pass standard Criminal Records checks. Additional background checks may be required by certain customers. You will also be required to agree to DXC s Confidentiality, Non-Solicitation, and Conflict of Interest Agreements. DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXCs commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. Job - Services - DXC Level JL10 (Sr. Analyst I) Primary Location - MUMBAI, Client Location Schedule - Full-time Shift - Occasional shift work required. Travel - No WFH Option - Occasional only with prior approval Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Title: Technical Operation Lead / Associate Director – IT Apps Location: Mumbai, India (Hybrid/Onsite) Job Summary: We are seeking a seasoned Associte Director with over 13 years experience to manage daily Operations and lead/head to enhance the business-as-usual (BAU) operations of multiple Java-based enterprise entire divisional applications. This hands-on leadership role involves managing daily system operations, ensuring platform stability, overseeing deployments, optimizing database performance, and driving continuous improvement initiatives. You will collaborate closely with business stakeholders to address operational issues, deliver enhancements, and implement new feature requests. The ideal candidate is technically strong in Java, SQL, AWS, and deployment practices, will be responsible for overseeing complex software projects, mentoring development teams, engaging stakeholders while also demonstrating mature leadership to manage application teams and coordinate with cross-functional departments. Key Responsibilities: BAU Application Management & Operations: • Oversee day-to-day operations of multiple enterprise Java applications across business units. • Ensure application availability, performance, and reliability through proactive monitoring and issue resolution. • Serve as escalation point for production incidents and coordinate timely resolution. • Manage deployment schedules, code promotions, and patch cycles in collaboration with development and infrastructure teams. • Review recurring incidents and implement root-cause fixes to eliminate them permanently. • Monitor and manage project scope, risk, resources, and deliverables using Agile/Scrum methodologies. Application Enhancement & Continuous Improvement: • Engage with business teams to gather enhancement requests and translate them into actionable solutions. • Identify and implement opportunities to automate repetitive tasks and streamline workflows. • Work closely with developers to improve application performance and reduce technical debt. Team & Stakeholder Collaboration: • Act as a primary liaison between clients, business stakeholder and internal teams. • Lead and mentor a team of application managers and support engineers. • Coordinate with business stakeholders, QA, DevOps, and infrastructure teams to ensure smooth operations and delivery. • Drive alignment between business goals and operational execution. • Manage and mentor a team of 30+ software engineers, fostering a collaborative, productive, and high-performance environment. Governance & Reporting: • Maintain strong documentation for production support processes, SOPs, and deployment steps. • Track and report on SLA compliance, incident metrics, and enhancement throughput. Technical Skills: • Languages & Frameworks: Java, JavaScript, Spring Boot, Hibernate, Java Script, Angular, API Integrations • Databases: MySQL, Oracle, SQL Server (Query tuning, indexing, optimization) • Cloud & DevOps: AWS, Jenkins, Git, SVN, CI/CD pipelines, Shell scripting • Application Servers: Apache Tomcat • OS: Linux • A good understanding of technologies like Python, .NET, and React is a plus. • Methodologies: Agile, ITIL (incident/change/problem mgmt.) Preferred Experience: • 13+ years in application support, operations, or technical project delivery roles. • Proven ability to manage BAU operations for large-scale, Java-based applications. • Strong hands-on skills in analyzing application logs, debugging, performance tuning, and deployment. • Excellent communication and stakeholder management abilities. • Experience working in BFSI, telecom, or other transaction-heavy domains is a plus.

JOB OPPORTUNITY We invite applications for our full-time Sales Engineer (Medical Equipment) to join our team specializing in advanced medical diagnostic, surgical and imaging devices. This role combines technical expertise with sales acumen to drive our expansion in the healthcare sector. You'll represent our premium product lines while building lasting relationships with healthcare decision-makers throughout South of India. This is a client-facing role requiring both technical know-how and sales acumen. Roles & responsibilities: Promote, demonstrate, and sell medical and hospital equipment to hospitals, clinics, and labs. Conduct on-site installations and provide basic training to healthcare staff. Offer technical support and preventive maintenance services. Build and maintain strong B2B relationships with healthcare professionals. Direct hire from the company hence interested candidates may apply. To educate customers (prospective/Existing) on the products & their medical procedural applications Prior exposure to the hospital equipment environment is a plus. Develop of good rapport with the customers providing available effective solutions through cold calling, direct visits, OT visits and Clinician visits Jointly achieve the sales targets using creative market driven initiatives under the Business Unit head. Achieve monthly sales targets and maintain service quality standards. Preferred candidate profile Bachelor in Biomedical/Electronics/Electrical/Telecom/Mechanical Streams - Engineering/Diploma. 2 to 3 years of relevant experience of sales and marketing in relevant business is preferred. Excellent communication skills. Extensive travel to the allocated territories within South of India Excellent time Management skills. Exceptional communication, negotiation skills, and knowledge of Southern healthcare market Two-wheeler with valid driving license is necessary. Interested candidates may contact careers@pikamedical.com or call +91 9686375934

Who we are Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems. With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs. Who we are Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems. With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs. Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work in Canada, India and the UK. Experience in Production Application Support techno functional, understand the product functions and features Experience in supporting client integration testing, preferable (SIT, UAT) Test and replicate production/non-production application issues, analyse logs and find the root cause. Experience in deployment Jboss/Wildfly/Websphere/Weblogic, etc. (or any exp doing deployment in Azure is most welcome) Knowledge of basic database queries(oracle/ postgresql/ MySQL) Good communication skills verbal and written Right attitude towards work Play the role of an incident manager Communicate and collaborate on service requests/incidents raised by/for our customers Learn and understand how our product services are delivered to customers Learn and understand our product from a functional and integration perspective Be part of a collaborative cross-functional team delivering value to a customer Lead and perform in a customer facing role What's in it for you Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafins privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice Interested candidates can fill the below registration form - https://forms.office.com/r/tdTtQUdDy7 Walk-In Interview Details: Date: 21st June 2025 (Saturday) Time: 9 AM to 4 PM Venue: Zafin Software Centre of Excellence Pvt Ltd G4 Thejaswini Technopark, Thiruvananthapuram, Kerala (695581)

Job Summary/ Your Role in a Nutshell: The ideal candidate should have experience in cloud computing, with a strong understanding of cloud infrastructure and services, and would be responsible for maintaining cloud-based solutions for our clients and would work closely with the MSP team to ensure our clients' cloud environments' reliability, scalability, and security. What you'll do: Monitor and troubleshoot infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on the incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications, and patching activities Automate daily tasks using configuration management tools like Ansible, Chef, etc, or scripting using Python, Perl, Bash, etc Support and troubleshoot high availability, performance, monitoring, backup, and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana, etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Establish a good working relationship with customers and other professionals Evaluate tools, technologies, and processes to improve the efficiency and scalability of continuous integration environments What you need: B.E/B.Tech/MCA with 2+ of experience in managing cloud infrastructure Experience working in 24x7 Support Environments on help desk tickets, Linux servers in virtualized environments, and monitoring tools like Nagios, working on ticketing tools like JIRA, Freshdesk, and ServiceNow (Preferred), creating runbooks and KB articles for help desk support. Familiarity with the fundamentals of Linux scripting languages Experience in AWS Administration Effective written and verbal communication skills About TO THE NEW: TO THE NEW is a digital technology services company providing innovative product engineering solutions to diverse industries across the globe. We design and build digital platforms with Cloud, Data, and AI as the main pillars. Global analyst firms like Gartner, Forrester, Everest, ISG, and Zinnov have recognized TO THE NEW for its capabilities across Digital Engineering, Cloud, Media & Entertainment Solutions, Data & AI, and Digital Marketing. Our team of 2000+ passionate Newers is spread across North America, EMEA, India, SEA, and ANZ with our headquarters in Singapore. TO THE NEW is an 8-times winner of the prestigious Great Place to Work award. The company has also been recognised as one of India's Top 100 Companies to Work For and is among the Top 50 IT Workplaces in India.

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

The Sr. Professional -procure to pay will work in a cross functional team environment comprised of technical staff, application end-users, business owners and external vendors throughout MasterCard Worldwide to provide to provide functional application support for Oracle applications and other procure to pay applications globally. The ideal candidate will demonstrate functional knowledge of General administration Invoicing payments. Specifically related to functions in Oracle Applications preferably R12 version. Candidate will also support corporate objectives such as compliance, stewardship, governance, risk management and business continuity as they relate to our global procure to pay applications. Role: Liaison with business owners and technical teams. Perform and own functions like understanding business requirements, formulating technical solutions, mapping business requirements to system functionality, designing and documenting functional requirements. Additionally performing hands-on system configuration and data loads where needed. Strong functional understanding of ERP application either Oracle Applications (R12) or similar, with good awareness of all functional configurations related to modules Invoicing, purchasing, supplier maintenance, accounts payable, payments etc Expected to have prior experience on integrating data between on premise to/from Cloud applications (vice versa) Provide ongoing Production Support - including problem management. Will include logging tickets, status communication escalation (as needed). Apply newer technologies like bots, predictive analytics, mobile tools etc to ensure automation, analytical reporting and digitized usage of applications. Support and lead efforts on application training and change management specifically for Oracle application and associated processes. Perform activities like creating/modifying reports, dashboards, implementing/updating workflows, purchasing setups, etc in Oracle applications. Participate in efforts related to testing and documentation of business processes, configuration changes and application updates. All About You : Bachelors or higher degree in Information Systems, Procurement, Sourcing, Finance - or equivalent work experience Knowledge on Oracle application (R12), primarily with modules like iExpense, purchasing, supplier maintenance, accounts payable, payments etc is preferred Working knowledge on any ERP application is preferred. Proficiency with MS Office applications Excellent written verbal communication skills required - with the ability to effectively communicate develop strong relationships Solid active listening and good customer service skills Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects

Job Summary: This dual customer/product focused position serves as the senior technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams. Key Responsibilities: Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making. Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes Ensures products are applied and installed correctly to meet customer system requirements and environments Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements Utilizes Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance Proposes innovative customer-focused initiatives and projects Assists with the transfer of knowledge through coaching and mentoring less experienced engineers Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team. Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge. Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site. Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers. Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role. Operates as a recognized specialist in a discipline or product area within the immediate team. External Qualifications and Competencies Competencies: Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration. Product Function Modeling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements. Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process. Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; andidentifies the systemic root causes and recommended actions to prevent problem reoccurrence.Product Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements. Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer. Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions.Decision quality - Making good and timely decisions that keep the organization moving forward.Drives results - Consistently achieving results, even under tough circumstances.Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Resourcefulness - Securing and deploying resources effectively and efficiently.Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.This position may require licensing for compliance with export controls or sanctions regulations. Experience: Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making. Knowledge of MS Office tools is preferred Additional Responsibilities Unique to this Position Overall 10+ years of industry experience, with: 5+ years of experience in getting design documents approved by various Indian Railway Factory/RDSO for rolling stock applications2+ years of experience in conducting propulsion system / integrated system testing for Vande Bharat/EMU/MEMU.Experience in preparing vehicle requirements, system requirements, and interface control documents for Train Control and Management Systems (TCMS).Strong expertise in creating technical documentation, including SOW documents, Software Design documents, Test Plans, and Project Plans. Demonstrated experience in conducting and leading technical meetings across mechanical, electrical, and software design teams. Knowledge and experience in developing safety assessment plans and preparing documentation for safety audits and certifications.Experience in leading and participating in integrated system testing for rail transportation projects. Proficiency in MS Office tools.

System Analysis, Design, Development and implementation of Enterprise e-business solutions and n-tier architectures. Customer Interactions, Requirement Gathering, Project Execution/Delivery Process fitment to Maximo, Business process Re-Engineering Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise MAS Experience. Maximo application configuration, JMS/KAFKA Integration setup, BIRT reports, Maximo Mobile Generating Custom Reports using Actuate & BIRT Design and Development of External System Integrations using MEA Preferred technical and professional experience Installation of Maximo applications, Websphere Configurations. Upgrading Maximo from the legacy versions to the latest. Customizations and configurations in Maximo.

Trading Application Support Engineer L2 Job Locations IN-KA-Bengaluru Requisition ID 2025-13161 Category (Portal Searching) Information Technology Position Type (Portal Searching) Experienced Professional Overview Overview Connecting clients to markets and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth. Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you ll have the opportunity to optimize processes and implement game-changing policies. Responsibilities Job Purpose: StoneX Retail Arm of StoneX Group is a global market leader in retail investment products. As part of a company-wide strategic technology advancement, StoneX retail arm is looking to hire a Level 1 Support to support in house Trading Systems along with Global Support teams to provide 1st Line support to business. The role encompasses mission critical support for our trading systems including (but not limited to) application testing, automation, configuration, system monitoring, and support of production trading desks. The system environment at StoneX Retail consists of proprietary and 3rd party software applications, covers the entire stack of software needed to trade, and consists of broad and varied technologies. Do you have a combination of system automation, and application support experienceDo you thrive in working in a fast-paced dynamic environmentYou should be a person who has the ability to think on their feet and is able to adapt to technical challenges. The desire to continually self-improve and seek continual improvement are a must-have skill set. Responsibilities Provide Level 2 support of our trading systems. Escalate issues to other teams as appropriate by providing detailed log analysis, replicating issues in production or test environments that bring the development team up to speed quickly on the problem without the need for them to conduct a level one / level two analysis themselves. Document outages along with taking active role in Incident and Problem Management and interact with development teams to drive permanent resolutions. Constantly liaise with the Traders on the trade desk to allow full immersion in the trading workflows Create/enhance tools to make operational workflows more automated and less error-prone. Add to the monitoring infrastructure to allow more proactive detection of problems and issues. Identify risks and provide guidance around timing of changes and releases. Investigation of user queries via log file and process interaction, e.g. order issues, flow breaks, booking issues and Pricing. Interrogate SQL Server databases for investigations using simple and complex SQL queries. Working Closely with IT Release Management, QA ,Dev and Infrastructure teams for software and scripts roll outs in using best practices from IT Service Management/ITIL Constant interaction with front , middle and Back office Teams. Provide Out of Office hours Support and work in a shift Rota including Weekends. Interaction with Offshore teams and be able to communicate issues effectively and with clarity. Qualifications To land this role you will need Ideally Graduate Level. (Not a must though) Must have a minimum of 3 years experience in an application support role. Proficiency in either PowerShell/Python and have used them previously to automate tasks. Good knowledge of SQL and Databases ideally having worked with SQL Server. Must be a Team Player and ability to work under pressure. Excellent troubleshooting/problem solving skills across a wide variety of technologies and disciplines. Previous experience in supporting multi-tiered applications. Exposure to Distributed systems. Fluent English (written and spoken). Passion for technology, willingness to learn and self-improve Ability to prioritise and work independently and places high value on improving process and procedures. Exposure to programming languages will be a plus Be part of On Call support Rota including weekends. What makes you stand out Knowledge of Linux command shell navigation. Experience working on a trading floor. Experience within the financial sector ideally in a Trading Environment. Experience with FIX/Exchange protocols a plus. Experience within the financial sector ideally in a Trading Environment. Working in an Agile Scrum Connectivity and order routing in an equity trading environment Visual Studio and TFS Exposure to Jira and confluence. Understanding of messaging systems e.g. TIBCO, JMS, Messaging Queues Experience working with open source tools like Elastic Search, Grafana, Time Series Databases. Understanding of Site Reliability Engineering and DevOps concepts and practices #LI-Hybrid #LI-SC1 Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed