1584 Application Support Jobs - Page 15

Position Overview: We are looking for a Support Engineer L3 with 7+ years of experience in . NET Core and AWS, and a strong ability to debug and resolve complex and high-priority production issues. This role involves designing permanent fixes, mentoring L1 and L2 engineers, and addressing the most challenging problems under pressure. Must be able to openly collaborate with delivery teams, architecture, and operations. Must be open to working in shift if required. Key Responsibilities : Handle third-level and highest-priority production issues. Perform complex diagnostics, deep root-cause analysis, and permanent fixes. Develop and implement enhancement requests and patches for legacy components. Provide technical leadership, mentoring, and guidance to L1 and L2 engineers. Collaborate with delivery and architecture teams to resolve chronic issues. Prepare incident reviews, postmortems, and improvement plans. Open to working in shift if required Skills : Programming : C, . NET Core(expert) Environment: Visual Studio, Azure DevOps, Git, CI pipeline, code reviews. Support : Experience in incident, problem change, and release processes. Cloud : Experience with AWS services (such as EC2, S3, AWS CloudWatch etc. ) and Azure Qualifications: Bachelor degree in computer science or related disciplines. 7+ years of strong experience in application support with . NET Core and AWS . Familiar with cloud-native services and architecture (preferably AWS). Experience mentoring and guiding L1 and L2 engineers. Soft Skills: Ability to quickly debug, resolve, and respond to production issues under pressure. Collaborative team player who can handle responsibilities independently when required. Good communication skills for interacting with stakeholders and service delivery teams. Willingness to learn and adapt wo new technologies and responsibilities. Work Experience ASP. NET Core, AWS, Azure, Handle L3 Support

Job Description: Essential Job Functions: Finacle Core Banking Technical Architecture & design Total Seven years experience of working in IT / Core Banking Application support in similar projects. Minimum 5 years experience in Finacle10. x customization development and Design C24 / FI knowledge Finacle 10. x and 7. x interface Development, Application APIs, ISO 8583, html Knowledge on Finacle Product objects (tables, indexes, batch jobs, services, APIs, deployments) Must have working experience with different open source technology. Finacle Application Knowledge (functional)PL SQL working knowledge Experience in Java /. net preferable Basic Qualifications: Graduate in Engineering / MCA/ BE/ B. Tech. in Computer Science & Engineering (Passed with First Class/Division) or equivalent or higher qualification Good team collaboration and communication abilities Willingness to take ownership of complex technical challenges Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Mandatory Experience and Knowledge- Total Seven years experience of working in IT Technical Application support. Minimum Five years Working Experience on Finacle version 7. 0. 18 or 7. 0. 25 or higher version, Customization, Implementation, Configuration etc. Working experience on Finacle UBS version 10. 2. 18, knowledge of FCIDE, FSDP, APDM etc. Knowledge of Internet Banking (FEBA Ver. 11. X or higher), Customization, Implementation, Configuration. - Knowledge of Banking Operation Logic, RTGS, NEFT, Trade Finance, EOD, BOD etc. Working knowledge on Finacle UBS version 10. 2. 18, knowledge of FCIDE, FSDP, APDM etc. Working experience of Finacle Scripting, Vendor Management, customization etc. Should have worked in Similar Project as Finacle Application L2 for at least one Scheduled Commercial Banks in India having more than 1000 branches. Basic Qualifications: Graduate in Engineering / MCA/ BE/ B. Tech. in Computer Science & Engineering (Passed with First Class/Division) or equivalent or higher qualification Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Essential Job Functions: Mandatory Experience and Knowledge-- Total five years experience of working in IT / Core Banking Application support in similar projects. Minimum three years Working Experience of Customization, Implementation, Configuration on Finacle version 7. 0. 18 or 7. 0. 25 or higher version etc. Knowledge of Internet Banking (FEBA Ver. 11. X or higher), Customization, Implementation, Configuration etc. Knowledge of Banking Operation Logic, RTGS, NEFT, Trade Finance, EOD, BOD etc. Working knowledge on Finacle UBS version 10. 2. 18, knowledge of FCIDE, FSDP, APDM etc. Working experience of Finacle Scripting Basic Qualifications: Graduate in Engineering / MCA/ BE/ B. Tech. in Computer Science & Engineering (Passed with First Class/Division) or equivalent or higher qualification Strong problem-solving and analytical skills Effective communication and teamwork abilities Eagerness to learn and adapt to challenging technical tasks Other Qualifications: Advanced degree in a related field is a plus Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Work within the Productions Operations technical team, primarily focused on Front Office applications technical support to users. Team is responsible for delivering day to day support, issue resolution, incident/problem management, and small technology change. Application support is focused on Aladdin and Portware as the key systems, along with other existing toolsets including Bloomberg TCA, Liquidnet, Tradeweb, and trading venues. Drive issue resolution, participate in testing, develop procedural documentation and manuals. Continuously look for opportunities to improve service levels, system performance and vendor relations. The role is part of a global team covering US, EMEA and APAC regions. The team provides support during regional business hours 7am-6pm, handing over responsibility from region to region during the global working day. The position is based in India. MAIN RESPONSIBILITIES Provide day-to-day support for primarily Front Office application suite including Aladdin and Portware. Other applications may come into scope for India team to support Perform issues resolution, incidents/problems management Track BAU support issues, bug fixes and changes with vendors Work with cross-functional teams to resolve technical issues with the system Perform testing of Front Office application suite for patching infrastructure and enterprise tool changes. Manage user on-boarding and certification renewals. Manage the identification, resolution and escalation of risks and issues Work within the FO operations team with responsibility for managing controls and risk exceptions for vendor, risk and internal project reporting (40%) Ensure support documentation is maintained in collaboration with the Development Team KEY SKILLS AND EXPERIENCE Effective communication and presentation skills that can be used with both technical and business audiences Customer focused and highly service aware - able to demonstrate experience in setting and meeting deadlines Risk aware - able to demonstrate experience identifying and mitigating risks Able to form effective relationships with the business and to understand business drivers Able to form effective relationships with development teams, technical services teams, third party vendors. Technical skills required to diagnose issues at levels 2 and 3 Experience with ServiceNow platform Knowledge of an enterprise scheduling system, ability to write and maintain scheduling jobs Knowledge of cloud-based infrastructure (preferably Amazon Web Services) PERSONAL QUALITIES Basic understanding of investment management in terms of products, processes, and systems Approachable & able to work with people at all levels in the organization (demonstrable Team player) Inquisitive, pro-active, with good logical, analytical, and diagnostic skills Strong attention to detail Self-starter, uses own initiative Strong written and oral communication skills Owns and resolves issues Ability to gain an in-depth understanding of all Front Office systems and business processes QUALIFICATIONS AND TRAINING Qualifications in project management and / or software development methodologies would be beneficial Understanding of ITIL processes Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Technology

Experience in an application support or technical support role with strong troubleshooting, problem-solving, and analytical skills. Ability to work independently and effectively and to thrive in a fast-paced, high-pressure environment. Experience in either C# or Java preferred, to support effective troubleshooting and understanding of application code Knowledge of various operating systems (Windows, Linux, macOS) and familiarity with software applications and tools used in the industry. Proficiency in programming languages such as Python, and scripting languages like Bash or PowerShell. Experience with database systems such as MySQL, Oracle, SQL Server, and the ability to write and optimize SQL queries. Understanding of network protocols, configurations, and troubleshooting network-related issues. Skills in managing and configuring servers, including web servers (Apache, Nginx) and application servers (Desirable) Familiarity with ITIL incident management processes. Familiarity with monitoring and logging tools like Nagios, Splunk, or ELK stack to track application performance and issues. Knowledge of version control systems like Git to manage code changes and collaborate with development teams. (Desirable) Experience with cloud platforms such as AWS, Azure, or Google Cloud for deploying and managing applications. (Desirable) Experience in Fixed Income Markets or financial applications support is preferred Strong attention to detail and ability to follow processes. Ability to adapt to changing priorities and client needs with good verbal and written communication skills.

What You'll Do The Technical Support Engineer is the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings, You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution, You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones You will report to Manager, Product Support What Your Responsibilities Will Be You will be front line contact for external customers by answering technical support telephone calls, chats and emails Answer questions and troubleshoot issues related to use of SaaS software applications You will be a contact for external customers by answering technical support telephone calls, chats, and emails, Oversee Tier 2 AvaTax and related Connector technical issues through resolution, Attain intermediate/experienced proficiency in the primary tasks and technical workings for AvaTax and related Connectors, and all Avalara services, Comprehend technical interoperability for products in Avalara Portfolio, Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation, Collaborate with Tier 1/2 teams and the department QA team for process improvement and training, Set up test environments to verify reported software bugs and record in our issue tracking system Jira, What Youll Need To Be Successful 3+ years in a technical support environment supporting software or SaaS products, In depth technical expertise in Application Support or Product Support Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems, Willingness to work in 24/7 environment, How Well Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses, Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance, Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship, What You Need To Know About Avalara Were Avalara Were defining the relationship between tax and tech, Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business Our growth is real, and were not slowing down until weve achieved our mission to be part of every transaction in the world, Were bright, innovative, and disruptive, like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture weve designed, that empowers our people to win Ownership and achievement go hand in hand here We instill passion in our people through the trust we place in them, Weve been different from day one Join us, and your career will be too, Were An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company ? we dont want people to fit into our culture, but to enrich it All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law If you require any reasonable adjustments during the recruitment process, please let us know,

1. Handle BAU activities for a call center application in a professional and efficient manner. 2. Performed daily system health checks, generating and disseminating business-ready reports to ensure system stability and performance. 3. Managed the application deployment process, coordinating between development, testing, and production teams to ensure smooth transitions 4. Handled SQL queries to troubleshoot database-related issues and ensure seamless application functionality and seamless deployment of updates. 5. Collaborate with team members and other departments to ensure seamless customer service delivery. 6. Diagnose, troubleshoot, and offer solutions to client queries and technical problems 7. Analyze logs and resolve issues within Service Level Agreement (SLA) timeframes 8. Prepare and maintain comprehensive documentation for all issues and solutions and recommend optimizations to enhance business performance. 9. Identify root causes and offer appropriate solutions on each ticket. 10. Resolve customer complaints and issues with patience and empathy, escalating complex problems to the appropriate department when necessary. 11. Maintain detailed monitoring alerts to check accurate in the server and application level. 12. Coordinated change and release management, ensuring minimal system downtime 13. Continuously strive to improve customer satisfaction and meet individual and team performance targets. 14. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Candidates who are interested may send their resumes to twinkle.b@camsonline.com

Were looking for an Engineer Application Support to join our Technical Support team in Pune This position primarily focusing on supporting our ILC business customers, Working for Signify means being creative and adaptive Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career Together, were transforming our industry, As the world leader in lighting, were constantly ahead of the curve Through our leadership in connected lighting and the Internet of Things, were breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025, As Engineer Application Support will support the quotations, field services, and sales team and be responsible for the planning, creation, and delivery of device layouts, bill of materials, and project submittal packages along with any other supporting documentation regarding lighting and lighting control systems, This position is responsible for applying the appropriate technical knowledge, skillset, tools, and techniques required to communicate and document the correct type, quantity, and installation location of our lighting and controls products as required, The incumbent acts as the knowledge expert in commercial and industrial applications as they relate to applying complete system solutions This position requires highly technical individuals capable of understanding system components and project specifications to develop a customized solution to meet the scope of each project The person must be versatile and can adapt to changing business needs, Were on the lookout for forward-thinking innovators with a passion for sustainability If you match this description, get in touch! What Youll Do Review electrical job specifications to provide a customized lighting control solution based on reflected ceiling plans, riser drawings, fixture schedules, panel schedules, and power plans, Generate project specific device placement drawings based on project control/design intent, Develop a communication line with quotations, field services, product managers, technical support, agents, engineers, and inside sales teams, Understand customer intent for lighting & control systems and communicate necessary improvements based on your research of NEC standards, Maintain project deadlines and follow up on outstanding projects with the internal teams, Versatility and agility to support Specialty Application needs, Your Qualifications Graduate in Engineering with minimum of 5 years of experience reading electrical design drawings; reflected ceiling plans, panel schedules, fixture schedules, etc (Graduate in Engineering, BSc/ MSc, Electrical/ Electronics with 6+ years of similar experience will also be considered) Strong knowledge of lighting control systems and electrical components/installations Proficient with AutoCAD and Bluebeam (or other similar design software) Ability to multi-task and prioritize workload efficiently and a strong technical aptitude and learning agile, Effective interpersonal skills with the ability to interact with customers via the phone, e-mail and other written and verbal communication mediums, Our candidate profile is just a guide We know that many talented people only apply for jobs when there is an exact match If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you, What Youll Get In Return? Competitive salary depending on experience Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching, Opportunity to buy Signify products with discount, Were offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles Learning is fundamental to our culture Through continuous learning, we are transforming the industry You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences, See #SignifyLife through the eyes of our employees!

Onboarding & Support Specialist Care Team Looking for a trailblazing Concierge Extraordinaire to join our team!! We are seeking an experienced, mid-senior level Onboarding & Support Specialist with a passion for student success, high-touch customer service, and a knack for lead conversion If you have exceptional communication skills with a flair for understanding diverse client needs?especially from the USA, UK, and Canada?and are ready to make an impact, wed love to hear from you! Responsibilities: Student Support: Respond to student questions and support queries via chat, email, and voice during both US and India hours, Lead Conversion: Engage with potential students and convert leads into customers through personalized interactions and service excellence Ensure students are excited to join and remain in the program, Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with the service, Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback, Teacher Interface: Act as a liaison between students and teachers to ensure timely, personalized responses to student queries and concerns, Teacher Operations Coordination: Collaborate with teacher operations to ensure the timely delivery of student reports, personalized roadmaps, and other key educational materials, Real-time Support: Provide immediate, on-the-spot support to both students and teachers to resolve any issues that arise during live sessions or activities, Qualifications: International Client Experience: Minimum of 2 yearsexperience working with international clients (especially from the USA, UK, and Canada), with an understanding of regional nuances, preferences, and communication styles, Concierge/High-Touch Customer Service: Minimum 2-5 years, Proven background in high-touch customer support, concierge services, or other client-facing roles that require personalized attention and problem-solving, Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, effectively nurturing prospective clients and guiding them through the decision-making process, Problem-Solving: A track record of managing complex client issues and solving problems effectively, even in high-pressure situations, Excellent Communication Skills: Strong verbal and written communication skills, including the ability to adapt your communication style to fit the cultural expectations of clients in the USA, UK, and Canada, Empathy & Listening Skills: A keen listener with a high degree of empathy, able to understand student frustrations and offer appropriate solutions, Organized & Detail-Oriented: Meticulous in tracking interactions, following up efficiently, and ensuring all client queries are fully resolved, Technologically Savvy: Comfortable with modern technology and support tools (e-g , Zendesk, Slack, Zoom), with the ability to troubleshoot and diagnose technical issues, Collaboration & Teamwork: Comfortable working collaboratively in a cross-functional environment, liaising with colleagues across departments to ensure student success, Adaptability & Training: Quick to adapt to new tools and workflows, eager to learn, and open to feedback for continuous improvement, Analytics & Tracking: Ability to track and report on key performance metrics such as support performance and lead conversion rates, Customer-Centric Approach: A commitment to going the extra mile for students, ensuring all their needs are met, and that issues are fully resolved before closing tickets, Career Growth Orientation: Eagerness for long-term professional growth and development within the company, Additional Requirements: Mid-Senior Level: We are specifically looking for individuals at the mid-senior level?please apply only if you are not a manager or team lead, Communication Style: You should be proficient in US, UK, and Canadian English slang, and have a comfortable, engaging, and approachable communication style suited for these regions, Student-Centric Focus: A deep understanding of student needs and a commitment to providing the best possible support and care, Professionalism: A strong sense of professionalism, a dedication to both personal and professional growth, and respect for colleagues and clients, Risk-Taking & Innovation: A willingness to take calculated risks, try new approaches, and continuously learn from mistakes, Benefits: Competitive salary and benefits package, Opportunities for career advancement and professional growth, A supportive and dynamic team environment where innovation and creativity are encouraged, How to Apply: If you meet these qualifications and are excited about the opportunity to make a difference in students' lives, please submit your application today! We look forward to hearing from you,

Key Responsibilities: Ability to identify and issue Production Issues. Pro-active & Reactive maintenance. Quick trouble shooting of Issues. Patch Deployment & Build Deployments. Expertise in SQL Queries Bug fixing Good problem solving skills: Willing to work in dynamic 24x7 zero downtime Application support and management. Performing Disaster Recovery Drills. Seamlessly manage and maintain the application. Find the Root cause and fix the issue. Prepare RCA for Production issue. Hands on experience on shell scripting. Mandatory skills: Production Issue Debugging Skills. Ability to work on Prometheus and Grafana. Hands on experience on ELK stack. ELK knowledge for log analysis / Data Analysis. Strong in Unix. Working experience in continuous integration using tools, build tools and automation of system testing. Experience in working with high availability system. Extensive knowledge on in memory DB like Redis/KeyDB and Message system like Kafka. 24 x 7 working experience Desired skills: Payment systems Domain Knowledge. Ability to create dashboard in Grafana. Experience in working with VuNet System. Working experience in any Online System like UPI. Working experience in BackOffice system like URCS. Experience in Fees calculation like GST. Ticketing tool experience like JIRA / Service Now / Service Desk

As a TAM, youll be the go-to technical expert for our top customers, helping them get the most out of SpotDraft. From debugging complex setups to ensuring smooth integrations, youll keep everything running like clockwork. Youll also be the bridge between our customers and internal teamsensuring context is retained, issues are anticipated, and value is consistently delivered. What Youll Do Be the go-to tech contact for key enterprise accountsanswer questions, solve problems, and make SpotDraft work like a dream. Understand the detailsAPIs, integrations, webhooks, templatesyoull keep track of every config and every nuance. Handle escalationsJump in when things get tricky, work with engineering, and resolve issues fast. Support onboardingWork closely with our Implementation Managers and Solutions Engineers to ensure seamless handoffs. Stay proactiveAnticipate problems before they happen, and offer recommendations to improve how customers use SpotDraft. Document everythingKeep internal systems updated with configs, edge cases, and SOPs to make sure nothing falls through the cracks. Collaborate cross-functionallyYoull work with support, product, engineering, and customer success to drive real outcomes. What Were Looking For 5+ years in technical customer-facing rolesTAM, Solutions Engineer, Product Support, etc. Youve managed enterprise accounts with complex tech setups and integration needs. Experience debugging Single Page Apps, REST APIs, and working with tools like Postman, Metabase, and project management tools. Youre familiar with change requests, frequent customizations, and handling sensitive customer requirements. Youve got excellent communication skills and a strong instinct for customer success. You can juggle multiple accounts, retain context, and keep your cool under pressure . Why SpotDraft Brilliant teammatesWork with some of the sharpest minds in legal tech. Expand your networkInteract with top founders, investors, and industry leaders. Real impactTake ownership of projects and see your work in action. Big goals, bold movesWe trust you to deliver, innovate, and push boundaries. Our Core Values Our business is to delight Customers Be Transparent. Be Direct. Be Audacious Outcomes over everything else Elevate each other Be Passionate. Take Ownership.. Be 1% better every day

Must Have Skills 7+ years of strong functional & technical experience on Manhattan WM Active Platform Expertise in Unix/Linux scripting Proficiency in writing Oracle SQL queries Experience with implementation and rollout projects Familiarity with Incident Management and Change Implementation processes Excellent troubleshooting and analytical skills Clear and confident verbal and written communication skills Experience in Retail Domain or Warehouse Management (WM) application support is a plus Responsibilities Create and enhance existing applications Provide production support for Manhattan WMS Active Design & develop technical solutions in collaboration with the Application Delivery team Build custom objects (queries, scripts, etc.) to fulfill business needs Define, create, and execute system and unit test plans Take ownership of complex technical challenges, with regular status updates Lead planning and execution of medium complexity tasks and initiatives Work closely with the onshore team to ensure timely delivery of assigned work Good To Have Excellent Communication and Interpersonal Skills Ability to work Independently and in a Team Environment Strong Analytical Thinking and Problem Solving abilities Resume Submission Checklist Please include the following when sharing your profile: Current CTC Expected CTC Current Location Notice Period Immediate or Max 15 Days Only Send Resumes To: navaneetha@suzva.com Contact: +91 90329 56160 Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Microsoft Active Directory Educational Qualification : BE Summary: As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve working with Microsoft Active Directory and providing application/cloud support to ensure smooth operations. Role & responsibilities - Provide application/cloud support to ensure smooth operations of production systems and services. - Manage delivery for production systems and services based on operational requirements and service agreement. - Troubleshoot and resolve issues related to Microsoft Active Directory. - Collaborate with cross-functional teams to ensure timely resolution of issues and effective communication with stakeholders. - Ensure compliance with security and regulatory requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Active Directory. - Good To Have Skills: Experience with cloud technologies such as AWS or Azure. - Strong understanding of application support and cloud infrastructure. - Experience with troubleshooting and resolving issues related to Microsoft Active Directory. - Solid grasp of security and regulatory requirements. - Experience with scripting languages such as PowerShell or Python. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Active Directory and application/cloud support. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. BE Communication Skills:- Excellent Verbal and Written

About The Role Job Role: This role takes responsibility for end-to-end production services across all systems during night and managing the Night support team and vendor teams: Basic Technical Skill in Application support including Java, IBM WebSphere Application Server, JBOSS, TOMCAT, IIS , HIS is good ot have MUST have experience in Oracle, PLSQL, OS level COMMANDS Windows/Unix (IBM AIX/LINUX). Service Management Incident, Problem and Vendor Management. Experience in production support must. Job Requirements: Experience on Channels/Digital Banking applications support will be value add. Technology o Experience in Application support including installation/configuration will be good to have. Having knowledge on Java/J2EE. o Hands on experience in Application support o Should possess knowledge on Oracle/PLSQL, .net. o Basic Knowledge of IBM Web Sphere/ IBM HttpServer/Apache Tomcat , JBOSS, IIS. (WebSphere knowledge will be added value) Service Management To take end to end responsibility for the management of technology production services in the night across all systems. Be accountable for all aspects of production support L1 and L2 scope. Be the point of contact for and escalation of service issues. Ensure that all technology and business areas work as a team for timely resolution of production issues, ensuring relevant communication to business as necessary. Manage support team size of 8 people.(vendors) Measures: Attainment of service levels, improved resumption times, customer satisfaction. Production Improvement Ensure end-to-end root cause analysis and trend reporting for production issues is carried out and meets business and technology requirements. Take accountability for the operation of efficient, cost effective and highly resilient production systems (applications) . Ensure business satisfaction is measured and reported on. Evolve the mindsets of Support teams to become passionate about service excellence. Measures Service improvements implemented, zero repeat incidents, service oriented production staff. Systems Stability & Risk Management Ensure clear articulation of risks, solutions and consequences to senior management. Work with other IT Senior Managers to ensure adequate acceptance processes are in place to manage technology change. Measures Issues identified & mitigations in place, Solution oriented. Need to be available for Floor support and escalations during weekend / holidays as well as rotational night shifts. Personality Traits: Good Technical Knowledge, preferred BE with 3-4 years"™ experience Good vendor management and people mgmt Communication Written and spoken to be good

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the worlds leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business and your career. Our Service Management function is transforming into a truly global, data and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience. About the role: In this opportunity as Application Support Analyst, you will: Experience on Informatica support. The engineer will be responsible for supporting Informatica Development, Extractions, and loading. Fixing the data discrepancies and take care of performance monitoring.Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure. About You: You're a fit for the role of Application Support Analyst - Informatica if your background includes: 3 to 8+ experienced Informatica Developer and Support will be responsible for implementation of ETL methodology in Data Extraction, Transformation and Loading. Have Knowledge in ETL Design of new or changing mappings and workflows with the team and prepares technical specifications. Should have experience in creating ETL Mappings, Mapplets, Workflows, Worklets using Informatica PowerCenter 10.x and prepare corresponding documentation. Designs and builds integrations supporting standard data warehousing objects (type-2 dimensions, aggregations, star schema, etc.). Should be able to perform source system analysis as required. Works with DBAs and Data Architects to plan and implement appropriate data partitioning strategy in Enterprise Data Warehouse. Implements versioning of the ETL repository and supporting code as necessary. Develops stored procedures, database triggers and SQL queries where needed. Implements best practices and tunes SQL code for optimization. Loads data from SF Power Exchange to Relational database using Informatica. Works with XML's, XML parser, Java and HTTP transformation within Informatica. Experience in Integration of various data sources like Oracle, SQL Server, DB2 and Flat Files in various formats like fixed width, CSV, Salesforce and excel Manage. Have in depth knowledge and experience in implementing the best practices for design and development of data warehouses using Star schema & Snowflake schema design concepts. Experience in Performance Tuning of sources, targets, mappings, transformations, and sessions Carried out support and development activities in a relational database environment, designed tables, procedures/Functions, Packages, Triggers and Views in relational databases and used SQL proficiently in database programming using SNFL Thousand Coffees Thomson Reuters caf networking.

Position: L1 Salesforce Support Specialist Experience: 4+ Years Location: Coimbatore Hybrid Shift: Rotational Shift Mandatory Skills: Service Desk, Salesforce Job Description: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves diagnosing and resolving basic technical issues, escalating more complex problems to higher support levels, and ensuring a high level of customer service. Key responsibilities: Tier 1 Activities Tier 1 support will be chartered to execute the following activities and similar activities as capabilities expand. Initial Triage and Troubleshooting of Issues, using predetermined runbooks User Management - Activation/Deactivation of Users, Profile/Permission set mgmt, troubleshooting login issues, Password Resets etc. - on Salesforce, iTrac and PACMAN which are associated systems in the Calypso ecosystem Business Hrs Management Incident Communication and Reporting Technical Expertise Review Salesforce previous engagements/KPIs and workforce details that are trained in Salesforce and will be deployed to SIE to demonstrate Expertise in Salesforce Service Cloud, Communities and Experience Cloud Expertise in Salesforce Einstein Bot Expertise in Salesforce Live Chat Familiarity of general triage for issues and debug basic web pages/portal issues using browser tools available Evidence of previous work with OKTA for access management Evidence of using ServiceNow, JIRA and other ticketing tools for tracking work Evidence supporting a global web platform supporting different locales/languages

APEX BUILDSYS LIMITED is looking for DM-ERP Support to join our dynamic team and embark on a rewarding career journey Provide daily support for ERP software users Troubleshoot ERP issues and perform data updates Assist in configuration, testing, and user training Coordinate with IT for escalated concerns

Are you ready for the best destination of your career Spotnana is transforming the $11 trillion travel industry by building modern infrastructure that brings freedom, simplicity, and trust to travelers worldwide. Backed by over $115M in funding from top-tier investors, including ICONIQ, Durable, Mubadala, Madrona, and Sandberg Bernthal Ventures, we are addressing some of the travel industrys most complex challenges and we need your expertise to help us succeed. We are looking for a team member with a strong customer service background to help us to provide a world-class customer experience. You will interact with B2B customers each week from around the world to resolve support issues and ensure a best-in-class experience for our customers and partners. Responsibilities: In addition to providing exceptional service, you will need to be a confident, fully-engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Work within the Support team to resolve complex issues and escalations from Tier 1 team. Identify customers needs, research each issue, provide solutions, and ensure the customer s needs have been completely met. Provide technical support to strategic Spotnana customers and partners, who range from experienced developers to non-technical executives. Determine root cause of bugs, failures, and issues. Deliver analysis to leadership and engineering, as needed\ Develop proposed solutions, incorporating technical and client needs, to submit to product and engineering Translate and distill complex technical analyses into customer-friendly explanations Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary Work side-by-side with Customer Success Managers and Travel Operations to ensure a high-level of customer satisfaction. Help to maintain process documentation and help center content as needed Assist the Customer Support Manager and other Customer Success leaders on project level deliverables Experience & Skills: High level of English proficiency 3+ years of experience in a customer-facing support function. Experienced in at least one programming language, preferably have solid knowledge about web technologies like HTML/CSS. Experience troubleshooting issues related to, for example, SSO, user provisioning via SFTP and API, and systems integrations. Ideally have already gained experience with database systems or SQL. Experience using Kibana or similar to interpret real-time application monitoring and alerting based on various metrics and logs, including using log data to troubleshoot issues. Experience with major Cloud Platforms such as AWS. Goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments. Must be customer service oriented - empathetic, responsive, patient, and conscientious. Excellent interpersonal skills and the ability to build relationships with the team and with customers Familiarity with corporate travel management solutions and/or related back-end systems like Sabre is preferred. Let s talk compensation Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position s compensation range based on their skills, experience, qualifications, and other job-related specifications. We care for the people who make everything possible - our benefits offerings include: Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows Comprehensive benefit plans covering medical for self, spouse, children and parents, Free doctor consultations, Employee assistance program effective on your hire date. 18 Privilege leaves, 12 casual/sick leave days per year in additional to 12 company holidays, 4 company recharge/wellness days and an end of year company shutdown Up to 26 weeks of Parental Leave Monthly cell phone / internet stipend Meal allowance Wellness/Gym Reimbursement Relocation assistance to new joiners Employee retirement planning such as corporate NPS and EPF

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Data Estate(DE) Job Category: Engineering Technology Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Department - Data Estate Role/Responsibilities We are seeking a highly skilled and experienced Junior Operations Analyst to join our dynamic team. As a Junior Operations Analyst, you will play a crucial role in ensuring the smooth operation and continuous improvement of our systems and processes. Responsibilities: Lead incident management, including monitoring, detection, and resolution of system issues to ensure optimal system performance and minimal downtime. Conduct root cause analysis investigations and prepare detailed reports, including customer-facing Root Cause Analysis (RCA) findings. Collaborate closely with technical teams to develop and implement monitoring solutions, dashboards, and reports that provide actionable insights. Conduct thorough data analysis to identify trends, patterns, and insights related to system performance, incidents, and problem areas. Work towards automating the detection and resolution of recurring issues, reducing manual effort and enhancing efficiency. Engage with business stakeholders to understand their requirements, challenges, and objectives, and translate them into effective operational solutions. Communicate effectively with both technical and non-technical stakeholders, providing regular updates, reports, and recommendations. Perform performance testing and collaborate with the QA team to ensure optimal system performance and identify capacity limits. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 2-4 years of experience in incident management and application performance monitoring set-up and tuning. Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights. Basic troubleshooting skills including Hands-on experience with Windows/Linux OS environments. Providing software application support under the supervision of the Senior Engineer. Hands-on experience with SQL and Python for log analysis Basic Idea about ITIL Process Documenting processes and monitoring application performance metrics. Knowledge of any scripting languages, such as shell scripting/PowerShell if any. Ability to monitor application performance. Ability to provide front-end support to internal departments and web-based clients. Hands on any monitoring tool like data dog/Dynatrace Understanding of ticketing tool like SNOW/Jira Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer. Basic understanding of Cloud Technology - AWS, GCP, etc Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and business stakeholders. Experience in performance testing and collaborating with QA teams for system testing and optimization. Ability to work independently and as part of a team, managing multiple priorities and deadlines. Self-motivated and proactive with a continuous improvement mindset. Experience working in a fast-paced environment and adapting to changing business needs. Strong attention to detail and the ability to work under pressure. If you are a highly motivated individual with a passion for incident management, data analysis, automation, performance testing, SQL, QA, and excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organization by ensuring efficient operations, driving continuous improvement, and optimizing system performance. For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee s tenure with Moody s.

Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge and Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor s or master s degree in computers and technology. 3+ years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e. g. , internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel.

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L1 team provides the first line of assistance for users experiencing issues with software applications. Their responsibilities include monitoring systems, responding to user queries, troubleshooting basic technical issues, and resolving common problems such as login errors or software malfunctions. They escalate more complex issues to higher-level support teams if necessary and ensure smooth application operation by following predefined processes. The L1 team also helps with documentation, updating users on ticket statuses, and ensuring timely resolution of issues to maintain customer satisfaction. Responsibilities Respond to user inquiries and provide assistance for application-related issues Identify and resolve basic technical problems and errors in applications Monitor application performance and system alerts to ensure uptime Document issues in the ticketing system and track their status Escalate unresolved or complex issues to L2 or higher support teams Provide basic training and guidance to users on application features and functionalities Maintain and update user manuals, FAQs, and knowledge base articles

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L2 team provides advanced technical support for business applications. They handle escalated issues from the L1 support team, troubleshoot complex problems, and ensure the stability and performance of applications. Responsibilities include investigating and resolving software bugs, performing system configurations, and collaborating with development teams for fixes or updates. The L2 team also monitors system performance, assists with user training, and provides detailed incident reports. Their goal is to maintain smooth operation, minimize downtime, and enhance the user experience by addressing technical issues efficiently. Responsibilities Handle escalated issues from the L1 team, troubleshoot complex application problems, and resolve issues pertaining to CBS application Log, track, and resolve incidents within defined SLAs (Service Level Agreements), ensuring minimal disruption to business operations Continuously monitor application performance and availability, proactively addressing issues to prevent downtime Work closely with developers to identify, diagnose, and fix application issues, including implementing patches and updates Perform application configurations, fine-tuning, and adjustments to enhance performance and scalability Assist end-users with application issues, provide guidance on best practices, and deliver training where necessary