1584 Application Support Jobs - Page 13

Application Support Engineer Decisions Developer. Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.. As a Software Engineer, Support at Decisions, you will be part of an integrated support team troubleshooting complex customer problems in the use of the Decisions platform. You will play a pivotal role in tackling high-level troubleshooting issues before they reach the Product Engineering team, offering in-depth analysis, and guiding other team members on resolution strategies.. As a member of the Support team, you will collaborate closely with cross-functional teams, contributing to product improvements and enhancing customer experience. Software Engineers at Decisions are expected to have experience in developing and integrating server and client applications. Your work will be produced in the context of Decisions engineering best practices, including but not limited to the continuous support of development, deployment, integration, and monitoring.. Responsibilities. Customer Issue Resolution:. Take ownership of customer-reported issues and see them through to resolution. Research, diagnose, troubleshoot, and identify solutions for customer problems. Follow standard procedures for escalating unresolved issues to the appropriate internal teams. Feedback and Documentation:. Provide prompt and accurate responses to customers. Ensure proper recording and closure of all reported issues. Document knowledge in the form of tech notes and articles for a knowledge base. Internal Collaboration:. Follow Service Level Agreements (SLA) for issues, especially concerning severity. Collaborate with internal teams for issue resolution. Requirements. Technical Experience:. Requires minimum of one (1) year previous Decisions BPM platform Experience. Minimum of two (2) years of software engineering experience in front-end and back-end applications and/or data service. Experience in large-scale, high-performance enterprise big data application deployment and solution architecture in complex environments. Experience in automation, engineering tasks, data, infrastructure/operations, and security engineer tasks. Development Skills:. Proficiency in programming languages such as C#, Java, or JavaScript. Track record of delivering high-quality code. Considerable experience dealing with SQL servers. Business Process Automation (BPA):. Expertise in BPA platforms with a strong understanding of process modeling and workflow optimization. Certifications:. Certification in BPM/RPA software is a plus. Troubleshooting and Communication:. Strong troubleshooting skills and the ability to work on multiple issues simultaneously. Exceptional communication and collaboration skills. Ability to lead and mentor technical teams. Customer Support Attitude:. Passion for supporting customers. Willingness to provide as much help as possible and follow up with customers. Availability:. Understanding of the demands of operating in a customer support team that may require working in a 24x7 environment. Availability and willingness to step in when needed, including weekends. Background:. Not from a technical support background that involves simply logging tickets or coordinating between groups. The role requires active problem-solving and technical engagement. Show more Show less

Job Title: Application Manager Successfactors. Position Profile Template. Position Profiles are useful in several aspects of the employment relationship, including hiring, compensation, and managing employee performance. Well-drafted Position Profiles can help increase clarity and employee accountability with respect to position duties, while protecting the company against risk.. Instructions : Use this form as a starting point to prepare a Position Profile for a new position[1] and/or changing an existing position within Nouryon. Here is guidance to keep in mind as you prepare the Position Profile:. When drafting, choose appropriate words and phrases using active words and phrases whenever appropriate. For example: “evaluate” or “analyze” instead of simply “review.” Similarly, without exaggerating, avoid language that is unnecessarily vague or diminishes the importance of the role. For example, describing a role as “assisting with” something, “supporting” someone, or acting “pursuant to the company’s standard operating procedures.”. Before finalizing, the line manager and HRBP should review the Position Profile. The line manager is accountable for ensuring that the Position Profile is an accurate description of the position. Management review helps ensure consistency across positions and across the company.. If any legal questions arise, consult with your HRBP regarding when to involve the Legal Department.. Consider unions and collective bargaining agreements (CBAs). Consult with the appropriate HRBP regarding any union or CBA applicable to the position to confirm whether it impacts the Position Profile.. Be sure to include any applicable mandatory provisions, as outlined in this form.. Include signature lines in the final Position Profile, to be signed by the employee and position supervisor, to acknowledge its accuracy.. Function, and Reporting Structure. Position title: Application Manager SF & Integration. Reports to: Delivery Manager Application Services/. Job function: Nouryon. Job level of manager: MM5. Job functional area: IM Services. Number of direct/ indirect reports: N/A. Position pay grade: MM4. Full-time/part-time: Full-time. Country & Location:. Temporary position: No. Travel required: Yes. If yes, geographic region: USA, Netherland, Asia. If yes, percentage: 10%. In-person/remote: In-person. [1] The definition of a new position is one that is not in the existing organizational design (HR establishment) and is associated with growth or expansion and is additional to your approved headcount. ". Required. Education:. Master or Bachelor level of education (or similar level). Show more Show less

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!. Technical and Standard Practices. Provide daily customer support for Allvue Systems applications and Business-to-Business integrations.. Performing complex technical troubleshooting, determining root causes, and providing resolution.. Ensure an in-depth understanding of query flow and its impact on application performance.. Work independently and proactively solve problems without being directed by others.. Developing client solutions based on technical best practices.. Training customers and staff in troubleshooting techniques, best practices, applications, and programs.. Handling support tickets via JIRA ticketing system, email, or phone submissions.. Finding ways to increase productivity and improve client experience and satisfaction.. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.. Applicants should demonstrate their ability to implement ITIL frameworks to improve IT service delivery and have a track record of successfully managing and guiding change processes within an organization.. Proficiency in assessing risks, planning and coordinating changes, and ensuring minimal service disruption is essential.. Document all issues and solutions thoroughly for future reference and continuous learning within the team.. Engage in ongoing education to keep up with the latest advancements and best practices in MSSQL and related technologies.. Customer Centric Experience/Relations. Providing best-in-class customer experience/service.. Proficiency and willingness to handle multiple daily customer calls involving screen-shares to collect details and troubleshoot reported technical problems at a professional and technical level.. Practice professional-level soft skills when communicating with customers and internal staff.. Take personal ownership of customer satisfaction in resolving Production client concerns and issues.. Team and Knowledge-Centric Collaboration. Writing and maintaining professional-level internal and customer-facing knowledge articles.. Take the initiative to inform leadership to proactively improve the product, reduce ticket volume, and refine processes as the business needs.. Mentorship and training for other Support team members from a technical and process perspective.. Team attitude to collaborate or assist teammates or colleagues within the company on technical issues, processes, or product improvements.. Be All-In with our company's Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture).. Advanced SQL Server T-SQL skills and database administration experience.. In-depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts. SQL Scripting/Writing skills to debug and resolve SQL code.. Needed strong analytical skills while debugging the error logs.. Considerable experience with XML/XPath/XSLT technologies is a plus.. Proficient in performing in-depth analysis, complex technical troubleshooting, and problem resolution.. Demonstrate strong research skills and gather knowledge to progress investigations through written knowledge articles, training videos, and hands-on testing.. Effectively communicate problem or issue concepts, steps to replicate, root cause analysis, and resolutions to technical and non-technical audiences.. Experience utilizing GIT Kraken for branching, merging, and managing code repositories effectively.. Computer Skills. Self-starter who can work independently.. Detail-oriented, with solid organization and coordination skills.. Excellent customer service knowledge and skills.. Professional written and interpersonal skills.. Experience with Confluence and Jira ticketing systems.. Experience with Code Check-in processes and applications such as GIT and ADO.. Microsoft Office 365 experience and knowledge. (Outlook, Teams, Excel, OneDrive, SharePoint, etc.). Experience using Slack or other message systems.. Show more Show less

Position Purpose The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility. Responsibilities Direct Responsibilities As the applications to be supported are Client focused , high professional support service is expected Supporting Application end to end, Managing issue and Incident Monitor and Troubleshoot Communicate with stakeholder to inform, investigate and alert about issue. Skill in creating and maintaining the knowledge base Knowledge in writing/reading scripts (ksh..) Creating Application support/technical documentation Contributing Responsibilities Creating Application support/technical documentation Skill in creating and maintaining KEDB Qualifications - External Technical Behavioral Competencies Knowledge and experience with HP-UX/LINUX OS Experience with Unix scripting Knowledge and experience with Database ( Sybase , Oracle ) Experience with PL/SQL Knowledge in Java Specific Qualifications (if required) Knowledge of ITIL. Bachelors degree required; advanced degree considered a plus. Minimum 7 and Maximum 10 years financial industry experience Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Creativity Innovation / Problem solving Communication skills - oral written Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop others improve their skills Analytical Ability Ability to inspire others generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if required) Please Note We need 1 internal resource with strong technical experience in SQL Unix .Also have good communication skills.

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in 247 shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advantage... Working on tasks within SLA experience. Excellent problem-solving and multitasking skills.

Collaborate with stakeholders to gather and review software requirements/user stories, provide estimates, create software design specifications, and work with engineers and architects to assess and test hardware and software interactions. Execute development methodologies using various programming languages to deliver high-quality solutions. Create and execute automated test plans/strategies based on business requirements, collaborating with engineers, architects, and clients to validate test environments, test data, and test results. Design and implement code fixes, validate outcomes against expected results, and produce associated reports. Perform dynamic application security testing, interface testing, integration testing, end-to-end testing, and/or user acceptance testing. Provide application support, troubleshoot configuration and environment issues, and ensure smooth operations. Support the software deployment process by ensuring efficient and reliable delivery pipelines. Key Skills : Strong experience with Java and related technologies. Expertise in API concepts and methodologies . Proficiency in Microsoft Azure Cloud Services , including Kubernetes, Docker, and Terraform. Desired Skills : Experience with programming languages such as Go and Lua . Knowledge of API management tools like Kong . Familiarity with tools like Curl for API testing and debugging. Ideal candidate for above position should possess 7+ years of experience in above specified skillset.

I. Job Summary This intermediate level position is part of a team responsible for the configuration and support of software application systems within the People Organization. As part of the HR Technology team, this role provides basic technical and analytical support delivering HR processes. With experienced team members, may provide input for delivering HR processes. II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Monitors HR systems, open cases and reviews current processes to troubleshoot application related issues and answers system related questions. Seeks development on the job and through more formal training. Performs analysis and documents current and new processes to take advantage of technology Makes required configuration changes according to documented requirements. Advises on impacts to current configuration and downstream applications. Maintains foundational workforce structures, data fields and processes. Analyzes impact of configuration of tables, data fields, foundational structures and processes on downstream systems and integrations. Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries. Supports integrations/file transfers. With guidance, analyzes new software application products or new modules in existing applications. Provides day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches. Executes testing, reporting and analysis of changes. Monitors open tickets/vendor escalations for progress. Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management. May be responsible for configuring and delivering basic reports and queries utilizing delivered software. Follows established data governance. Documents all configuration. III. Supervisory Responsibilities No supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: bachelors Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Two (2) years of previous experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Hands on configuration of application(s), and supporting releases, patches, upgrades and/or enhancements. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day; Required to exert physical effort in handling objects less than 30 pounds rarely; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Must be available to work standard business hours, as we'll as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc). May need to attend after hours calls with the offshore team

We are the world learning company with more than 24,000 employees operating in 70 countries We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale We believe that wherever learning flourishes so do people The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues Primary ResponsibilitiesLevel 3 Escalation callsDirectly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of businessEnsure candidate results are sent to clients on timePrepare client reportsPromote client programs and productsDetermine additional opportunities and possible operational trouble areasInput accurate customer information into the databaseAssist in training and monitoring call center agents to ensure quality of serviceMaintaining the SLA for different LOBsReportsClient ManagementEvent handling- People management and team handling-Team playerQualifications/Education and Experience:Required Education- Bachelor degree5-7 years of experience in a similar/related positionConfident and fluid communicatorHigh levels of customer service skillsPreviously operated in a Level 2 support rolePrevious subject matter expert knowledgeFamiliar and comfortable working in a busy corporate environment/shifts (24\\*7)Experience in providing application supportFamiliar with MS OfficeExperienced in collating reportsDesired Candidate Profile:Excellent oral and written communication skillsGreat attention to detailProblem-solving skillsStrong organizing and time management skillsCustomer service skillsEffective teamwork skillsClient and People Management skillsNote - No disciplinary action or PIP in the last one year (Internal applicants)1145110Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

Job Description: Who We Are Saks is a world-renowned luxury ecommerce destination. The company s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores which extend that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home d cor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the pre-eminent destination for luxury, globally. Role Summary As a Lead Database Administrator, you will work with other members of our DBA teams to develop and track key database measures and metrics. Your focus will be on evaluating runtime systems, building monitoring and incident response capabilities, and automating monitoring and automatic feedback systems for our development, staging, and production systems Key Qualifications 9+ years of experience in a DBA role supporting 24/7 environment with on call duties as per team rotation. DBA will be responsible for supporting other database types (Postgres, DB2, aurora) in Saks environments. Demonstrated ability to mentor junior team members and develop internal experience in DBA best practices Experience with database migration from data center to Azure / AWS RDS. Managing Databases as IaaS, PaaS. Exposer to Azure VMs and /Azure SQL MI Experience with Automation of routine tasks and setup monitoring. Shell scripting, Powershell, PL/SQL for automation. Strongly desired: experience in the retail or fashion industries Appreciated: interest and curiosity for working in a variety of languages and frameworks with flexibility towards team and organizational adoption Role Description Assist with issues relating to system performance: Diagnosis of SQL problems, Application Support and SQL Support Assist with the design and maintenance of systems, policies, and procedures for disaster recovery to ensure effective availability, protection, confidentiality of data, and integrity of data assets. Be a consultant in the review, planning, testing, and execution of business applications and database upgrades Develop and track key database measures and metric Good understanding of data models and assisting the application team providing recommendations for schema designs o Demonstrate extensive hands-on experience with SQL Server & Oracle with a particular emphasis on performance and tuning. Skills include, but are not limited to: Installations, migrations/upgrades, configuration, tuning and performance analysis, backup/restore/failover Ability to plan, scope and estimate work effort to produce high quality deliverables on time/on budget for Database project work Good understanding of Failover clustering and Log shipping Use quantitative and modeling techniques to forecast database capacity and growth trends On call duties per team rotation. Conduct research and make recommendations on database products, services, protocols, and standards in support of development efforts. Develop key automation, monitoring and performance tuning software Review and tune data access calls and stored procedures to ensure both individual database performance and overall system performance Provide technical leadership in the design, implementation and management of our database environments Your Life and Career at Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Required Skills Technology | Mobile Device Management (MDM) Tools | Microsoft Intune Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD 1) Mobility Subject Matter Expert s primary responsibility is to provide support to an organization s mobility (MDM/MAM) infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on cloud mobility infrastructures like Microsoft Intune or SAAS/ On-premises mobility infrastructures like Ivanti MobileIron or equivalent platforms, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure 2. Plan and execute upgrades, projects defined by customers 3. Create, design, manage Microsoft Endpoint Manager (Intune) standalone/Hybrid supporting large user base 4. Manage AAD, Autopilot, Conditional Access, Configuration Profiles and Compliance policies. 5. Knowledge of Mobile Operating Systems (iOS, Android), seamless onboarding technologies (DEP/ZeroTouch), Android for Work/Work Profile, iOS Device Management (Legacy, Supervised and User Enrolment) 6. Create and manage Device enrolment Policies (Android, Apple, Windows Autopilot). 7. Create, manage, and modify iOS, Android, and Windows application signing, provisioning and deployment. Technical Skills 1. Mobility - Complete hands-on experience in implementing and managing On-premises/cloud mobility MDM and MAM solutions; Intune, MobileIron or equivalent platforms. - Hands-on with Autopilot, Enrolment, configuration policies, Conditional access, Compliance and Security. - Strong understanding of the Microsoft 365 suite on mobile devices. - Provide Technical solutions and solve complex business problems with minimum downtime. 2. Application packaging and publishing - Manage the deployment process of mobile applications to app stores, including testing, release, and updates, Scripting, App packaging and publishing

Required Skills Technology | Mobile Device Management (MDM) Tools | Microsoft Intune Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD 1) Mobility Subject Matter Expert s primary responsibility is to provide support to an organization s mobility (MDM/MAM) infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on cloud mobility infrastructures like Microsoft Intune or SAAS/ On-premises mobility infrastructures like VMware Workspace one UEM (AirWatch) or equivalent platforms, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing 1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure 3. Create, design, manage Microsoft Endpoint Manager standalone/Hybrid supporting large user base 4. Manage AAD, Autopilot, Conditional Access, Configuration Profiles and Compliance policies. 5. Knowledge of Mobile Operating Systems (iOS, Android), seamless onboarding technologies (DEP/ZeroTouch), Android for Work/Work Profile, iOS Device Management (Legacy, Supervised and User Enrolment) 6. Create and manage Device enrolment Policies and applications (Android, Apple, Windows Autopilot). Technical Skills 1. Mobility - Complete hands-on experience in implementing and managing On-premises/cloud mobility MDM and MAM solutions; Intune. - Hands-on with Autopilot, Enrolment, configuration policies, Conditional access, Compliance and Security. - In-depth understanding and troubleshooting of iOS, Windows and Android platform and applications - Provide Technical solutions and solve complex business problems with minimum downtime. - Implementing, configuring and testing AirWatch mobile device management solution prior to production deployment. 2. Application packaging and publishing - In-depth knowledge and manage the deployment process of mobile applications to app stores, including testing, release, and updates.

At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care about you, about our clients, and about our communities. Here, you ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you ll have fun while solving complex and interesting business challenges. Application Support Engineers at Moss Adams are responsible for the highest level of escalated support and care for the firm s software applications. This role will provide remote support of the client/server application environment including responsibility for application maintenance, research, documentation, testing, deployment, and creating automating solutions. Application Support Engineers also provide high level project support to launch new applications, upgrade existing systems, and facilitate the inclusion or retirement of new technologies through combinations. Individuals who thrive at Moss Adams exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus. Responsibilities: Provide remote technical support by researching and resolving problems related to the use of applications for end users, work with vendors to diagnose root causes, and resolve escalated issues Evaluate, install, configure, and deploy new applications/technologies, and monitor or enhance existing applications throughout the enterprise Liaise with Project Management Office and other Information Technology (IT) teams to initiate Work Efforts that enrich supported application functionality Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of tasks Proactively communicate with business units and their leadership to understand short and long term plans ensuring that applications meet the requirements for the end-users and the business Document current processes and procedures along with building, contributing, and maintaining knowledgebase articles for the firm s systems Develop subject matter expertise in applications used by one or more business unit(s) Participate in knowledge sharing with all IT teams to train and develop team members to more efficiently resolve incidents Participate in scheduling rotation for providing after hours on-call escalation support to end users Qualifications: Bachelor s degree or equivalent experience required; emphasis in Computer Science or related field preferred Minimum of 2 years of related experience required; experience in a professional services environment preferred Experience providing application and end-user support services Experience in supporting complex systems including Citrix (XenApp, XenDesktop, XenMobile), SharePoint, Dynamics CRM, tax, audit, and accounting applications, and/or ERP systems Experience troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, printers), working with automated help desk systems, Active Directory user administration, application deployment, and QA testing processes Strong verbal and written communication skills including the ability to articulate complex issues to internal clients and vendors Ability to collaborate and work effectively across teams while building trusted relationships and positively influencing others Self-directed professional with strong interpersonal skills Effective time management and organizational skills, proven ability to prioritize while simultaneously managing numerous project/processes often under tight deadlines Proven commitment to providing exceptional client service and foster a high degree of end user satisfaction through the delivery of quality and timely service Ability to convey technical issues and material to non-technical audience Ability to travel as needed, approximately 5%

Location: Hyderabad Education: Bachelor's degree in computer science, Experience: 2 - 6 Years Job Summary: We are looking for a skilled and proactive Production Support Engineer with experience in workflow automation, ETL processes, and incident management. The ideal candidate will be responsible for supporting, monitoring, and optimizing production systems and automated data workflows while working closely with engineering, DevOps, and data teams to ensure system stability and performance. Key Responsibilities: Monitor and troubleshoot ETL pipelines, batch jobs, and workflow automation tools. Ensure high availability of production systems through timely issue resolution and root cause analysis. Automate routine operational tasks and optimize recurring workflows using scripting or automation platforms. Collaborate with development and data teams to deploy, configure, and support new application releases and data flows. Perform log analysis, database health checks, and system performance monitoring. Maintain knowledge base and incident documentation to improve team efficiency. Implement proactive alerting and monitoring systems to minimize downtime. Ensure compliance with operational standards, security, and data governance policies. Participate in on-call rotation and support coverage as needed (including nights/weekends for critical issues).

Role & responsibilities Provide timely and effective support for software applications used across the organization. Troubleshoot and resolve application incidents, issues, and requests logged by users. Analyze logs, error reports, and user feedback to diagnose and fix problems. Monitor application performance and availability using relevant tools and dashboards. Coordinate with development and infrastructure teams for escalations and fixes. Document troubleshooting steps, known errors, solutions, and FAQs for internal knowledge base. Participate in system upgrades, patch deployments, and release testing. Conduct root cause analysis (RCA) for recurring problems and recommend long-term solutions. Assist in onboarding and training users on application functionality when required. Adhere to ITIL practices for incident, problem, and change management. Participate in 24x7 on-call support rotation, if applicable. Preferred candidate profile Strong problem-solving and analytical thinking skills. Hands-on experience in SQL for data investigation and issue resolution. Familiarity with Windows/Linux OS environments. Understanding of APIs, integrations, and web services (REST/SOAP). Knowledge of scripting (e.g., Shell, Python) is a plus. Experience with monitoring/logging tools (e.g., Splunk, AppDynamics, Grafana). Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk. Strong communication and customer service skills.

Position Purpose The Application Production Support squads within Agile Production Services Tribe work together with the tribes and Release Engineers on the release of applications on the infrastructure provided by our partners. They also provide 24/7 Level 2 support for certain of these applications. And they assist during the infrastructure releases that involve these applications. Responsibilities Second line support for applications Coordinate production deployments (creation of runbooks + follow-up during the complete deployment). Responsible for monitoring / documentation / life cycle management of these environments and participation in a correct H20 (Handover to Operations). Being flexible and ready to work outside normal business hours (on call turn roll 7/7 24/24) is mandatory for this mission You need to be eager to build an all-round view of the IT environment; the team will assist you in this. Technical & Behavioral Competencies Mandatory: Good understanding of automated batch scheduling: Control-M or another batch scheduler Knowledge of Mainframe: Mainframe z/OS DB2 for z/OS, SQL, SPUFI, QMF DB2 and IMS utilities TSO/ISPF, JCL A good knowledge & comprehension of control-M on Mainframe You have strong analytical thinking skills. ITIL knowledge You are able to understand technical and complex architecture design documents Nice to have: Experience in Unix/Linux and Windows scripting (powershell) Experience in distributed scheduling (CTRLM) Python, ansible, git, TerraForm Experience with Cloud Integration and/or Life Cycle Migration. Knowledge of the main characteristics of Cloud Computing and the different types of Cloud services (IaaS, PaaS, SaaS) General knowledge Cloud and Infra Technologies such as Kubernetes, Database, Object Storage. Knowledge of infra and applicative performance monitoring cobol Specific Qualifications (if required) Follows the Customer processes for projects, incident and change management. Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness. Motivated self-starter, process-oriented with high attention to detail Quick self-starter, pro-active attitude. Good communication skills, Good analytical and synthesis skills. Autonomy, commitment and perseverance. Ability to work in a dynamic and multicultural environment. Flexibility (in peak periods extra efforts may be required). Open minded and show flexibility in self-learning new technologies/tools. You are customer minded and can translate technical issues into non-technical explanations. You are always conscious about continuity of services. You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team. Client-oriented, analytical, initiative oriented and able to work independently. Be flexible and ready to provide support outside of Business hours (on-call). Able to take additional responsibility. Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Organizational skills Client focused Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Ability to develop others & improve their skills Ability to set up relevant performance indicators Ability to manage a project Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

Job Description - SFDC Team member position (B2/B3/ C1): offshore. Candidate should have experience in Salesforce, Commerce, enterprise , data cloud and must have Lightning knowledge including Workflows , Process builder, Validations, Flow, Process etc Security Model, Data Model. Must have Hands on Customization Apex, Visual Force, Triggers, Batch , Schedule Apex, Lightning web component, Integration Must troubleshoot and debug the code/issue, Dataloader, knowledge on CRM application Technical Delivery of Salesforce Build and Application Maintenance Projects (Minor enhancement) Good exposure in working with clients and strong communication and interpersonal skill, should be able to work with Multiple countries like US, Brazil and Mexico. Application support knowledge required like Service now. Shift Timing 2:00 PM IST to 11:00 PM IST Offshore Location: Pune/Hyderabad/Greater Noida/Bengaluru/Chennai/Kolkata Apex, Lightning, Salesforce Development

Responsibilities Requisition ID R-10361860 Date posted 06/19/2025 End Date 06/30/2025 City Chennai State/Region Tamil Nadu Country India Location Type Onsite Calling all innovators find your future at Fiserv. Job Title Professional, Application Support Ke y Responsibilities Identifying, diagnosing, and resolving application issues reported by clients / users by providing 24/7 support services Working with development, infrastructure, and other teams to investigate complex issues and implement solutions Maintaining detailed records of issues, resolutions, and troubleshooting procedures. Identifying the underlying causes of issues to prevent recurrence Ensuring the smooth functioning of the application by installing updates, patches, and configuration changes. Configuration changes to support batch processing Contributing to the development and maintenance of a knowledge base for issue resolution and troubleshooting. Application Support duties will be required both within normal working hours and outside normal working hours (on a rostered on-call basis) Skills / Experience / Competencies Oracle PL/SQL hands-on experience for minimum of 3-6 years Knowledge of UNIX shell scripting, Linux, Windows, and Microsoft Office applications Application Support Experience minimum of 5 years. Extensive exposure to ITIL V3 standards. Knowledge in KAFKA and API related environments. Strong analytical, verbal and written communication skills (English) and Quality focused Advanced problem-solving skills, proven ability to think logically and effective time management Ability to work under pressure to tight deadlines, with a drive and commitment to delivery Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests. Good to have: DevOps tools, Control-M, TOAD/SQL plus GIT repository exposure Additional interpreter language skills like Perl or Python adds value to the role. Knowledge in core JAVA, springboot. Previous experience in credit card/payments/merchant acquiring industry preferable. Control-M batch jobs scheduler TOAD/SQL plus Exposure to change control processes within a systems environment an advantage Bankworks (this is desired but not essential) Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. Share this Job Email LinkedIn X Facebook

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.

Position Purpose The Senior Support analyst will be responsible to: - To provide support for the BP2S applications, for all day-to-day problem resolution/support issues - Develop a good understanding of the existing application (functional and technical) - Participate in any specific improvement on this support deliverables - Finding gaps in procedure and fixing the same Responsibilities Direct Responsibilities Monitoring and Supporting the day to day activities Adherence to documented procedural standards. Fully responsible for key activities within the agreed SLA and ITIL process. Escalate issues, which cannot be resolved, in a timely manner. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental. Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover. Resolve user queries Contributing Responsibilities To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk. Coordinates with infrastructure teams to create / upgrade / decommission specific environments Maintain Knowledge base and share experience with support team members. Technical & Behavioral Competencies Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus Prior experience in application support, Monitoring jobs BANCS application knowledge is mandatory Technical competency in the following: o Proficiency in Oracle/Sybase database - SQL & PL/SQL o Proficiency in Unix/Shell script oKnowledge on Cloud concept like Ansible , Devops concept is well advantages Prior experience of working in Unix environments and Shell scripting Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others Inclination to understand and learn application/business functionality Fast learner, Team player, autonomous Excellent analytical skills Good communication skills and confidence Specific Qualifications (if required) Understanding of ITIL framework Skills Referential Behavioural Skills(Please select up to 4 skills) Communication skills - oral & written Critical thinking Ability to collaborate / Teamwork Ability to deliver / Results driven Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support changeAbility to develop and adapt a processAbility to develop others & improve their skillsAbility to anticipate business / strategic evolutionAbility to manage a projectEducation Level:Bachelor Degree or equivalentExperience LevelAt least 5 years

Job Responsibility: Provide L2 support to production systems like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stake holders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks, monitoring latency and memory utilization. Log Monitoring Tool - Splunk or any other Application Monitoring tool - DynaTrace or any other Ticketing incident/problem management tool - Remedy Application Support, Automation, L2 support, Linux, SQL, ITIL, Monitoring, Trouble Shooting, Jenkins.

Position Purpose To Work on the support and technical assistance to users using applications in BNPP Scope and also responsible for Project management activities for offshoring initiatives/Tool Deployment Responsibilities Roles and Responsibilities Thorough understanding of accounts payable workflow in application Handling all daily activities of L1 support and being an effective back up for L2 support Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases. Independent player should be able to liaise with different teams to resolve / get dependencies on time. Should be able to foresee issue / risk and intimate the same to team lead / project manager. Good knowledge of support application functionalities for timely resolution of user queries. Propose improvements related to the development and support daily activities. Maintaining and updating process documents. Effective Communication with Stakeholders, End-users, and technical teams. Procedures creation and update in regards of raising incidents Effective communication with all stakeholders/teams. Soft Skills and Additional Requirements: Must be able to work closely with end users , stakeholders and developers Should be flexible to work in shifts (APAC/NAR/EMEA Business hours) Willing to improve functional knowledge and technical skills Strong organization and prioritization skills. Pragmatic approach to problem solving. Technical & Behavioral Competencies Technical Knowledge of Basware/PDAP Admin, Master, Monitor, Readsoft (Xbound management, verify, verification), Thin Client and Tymetrix (Optional) , Ivalua. Knowledge of accounts payable invoice processing workflow Knowledge of SAP for accounts payable (optional) Project Management Strong keys Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions. Effective Communication, Rigor, Method, Autonomy, Patience. Strong Communication (Written / Oral) Ability to define and challenge processes Ability to manage stakeholder / business lines in governance meetings Build Documentation / SOPs from scratch Excel Proficiency (with knowledge of excel / Macro Preferably) Handling all daily activities of L1 support and being an effective back up for L2 support. Good knowledge of support application functionalities for timely resolution of user queries is expected. Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases. Specific Qualifications (if required) Qualifications Years Of Exp: 6+Years Any graduate/ Post Graduate Language English mandatory Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Client focused Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Ability to understand, explain and support change Ability to manage a project Analytical Ability Ability to inspire others & generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

Position Purpose Incumbent will be responsible to offer support and technical assistance to users who are using ReadSoft, PDAP, Basware, Ivalua and Tymetrix applications in BNPP Scope. Responsibilities Roles and Responsibilities Thorough understanding of accounts payable workflow in application Handling all daily activities of L1 support and being an effective back up for L2 support Involvement in all stages of SDLC during new releases including system testing, user acceptance testing and Non-regression testing. Supporting in updating and execution of Test Cases. Independent player should be able to liaise with different teams to resolve / get dependencies on time. Should be able to foresee issue / risk and intimate the same to team lead / project manager. Good knowledge of support application functionalities for timely resolution of user queries. Propose improvements related to the development and support daily activities. Maintaining and updating process documents. Effective Communication with Stakeholders, End-users, and technical teams. Procedures creation and update in regards of raising incidents Effective communication with all stakeholders/teams. Soft Skills and Additional Requirements: Must be able to work closely with end users , stakeholders and developers Should be flexible to work in shifts (APAC/NAR/EMEA Business hours) Willing to improve functional knowledge and technical skills Strong organization and prioritization skills. Pragmatic approach to problem solving. Technical & Behavioral Competencies Technical Knowledge of Basware/PDAP Admin, Master, Monitor, Readsoft (Xbound management, verify, verification), Thin Client and Tymetrix (Optional) , Ivalua. Knowledge of accounts payable invoice processing workflow Knowledge of SAP for accounts payable (optional) Strong keys Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions. Effective Communication, Rigor, Method, Autonomy, Patience. Specific Qualifications (if required) Qualifications Years Of Exp: 2 - 5 years Any graduate/ Post Graduate Language English mandatory Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Client focused Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Ability to develop and adapt a process Ability to understand, explain and support change Ability to manage a project Analytical Ability Ability to inspire others & generate people's commitment Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

Skill IT Applications Minimum Qualification MCA B.Tech/B.E CERTIFICATION No data available Working Language English Job Description Support of Existing Parcel Service Application (Anchor) Resolve issues as per Response and Resolution SLA's Work with Business and Partner for timely resolution of issues Support for Projects in terms of Testing Proficient in Angular JS and Angular technologies Good knowledge of SQL Server DB

Application Support Analyst PPC/ASA/1330391 ISD Head Office Posted On 16 Apr 2025 End Date 31 May 2025 Required Experience 1 - 2 years ShareApply Basic Section No. Of Openings 1 Designation Grade Executive M10 Freshers/Experience Experience Employee Bonus Regular Organisational GPCOMP Pon Pure Chemicals Group Company Name Pon Pure Chemical India Private Limited Department ISD Country India State Tamil Nadu Region Chennai Branch Head Office Skills Skill ASP.Net SQL Server Minimum Qualification MCA CERTIFICATION No data available Working Language No data available About The Role 1) Will be supporting the CRM and Mobile Application 2) Ensure issues/service requests raised are addressed within SLA 3) Root Cause Analysis for repetitive issue 4) Project Support for Testing

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Analyst to capture and understand technical requirements. Service Management : Applying strong knowledge of Incident and Service Management processes to maintain high standards in issue resolution. Application Proficiency : Demonstrating the ability to quickly learn and adapt to new applications and their functionalities to resolve issues effectively. Process Optimization : Identifying opportunities to improve response times and prevent recurring issues. Documentation and Reporting : Ensuring all incident reports are accurately documented and maintaining records for analysis and reporting. Skill Development : Maintaining up-to-date knowledge of service management best practices and supporting recruitment and development of incident management professionals as needed Role Specific Experience : 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms. Skills : Strong understanding of Incident and Service Management processes. Familiarity with ITIL framework (certification is an added advantage). Excellent interpersonal and communication skills to engage effectively with business stakeholders. Strong problem-solving abilities and proactive in issue identification. Customer service mindset with good customer handling skills. Ability to work independently and as part of a team. Flexibility in work hours, including the ability to start early when required. Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively. Special Considerations : Knowledge of IT infrastructure and application support. Understanding of business processes, with a particular focus on service and incident management. Insurance Domain and life cycle Incident Management : Ensure incidents are logged, managed, and resolved according to agreed standards and SLAs. Stakeholder Engagement : Communicate with stakeholders to gather incident details and provide timely updates on status and resolution progress. ServiceNow Expertise : Utilize ServiceNow to track and resolve incidents, maintaining accurate records and documentation. Cross-Team Collaboration : Coordinate with developers, database administrators, and other technical teams to address complex issues. Process Improvement : Identify areas to optimize incident resolution processes and prevent recurrence of common issues. Documentation : Maintain incident documentation to ensure clear tracking and reporting. Adaptability : Quickly learn new applications and systems as they are introduced, applying this understanding in support activities. Escalation Management : Escalate critical issues to the relevant teams or managers as necessary to ensure swift resolution.