Application Support Engineer

Job Description

Role & responsibilities Provide L2/L3 application support for production and staging environments Perform incident management, root cause analysis, and permanent fixes Monitor jobs, services, and application logs; escalate and resolve critical issues Optimize SQL queries and validate backend data issues Collaborate with development, QA, and DevOps teams to ensure smooth deployments and hotfixes Maintain detailed documentation for incident resolution and support processes Ensure compliance with SLA, ITIL, and change management procedures 3-6 years of experience in Application/Production Support Proficiency in UNIX/Linux OS (log analysis, file handling, shell scripting) Hands-on with ticketing tools like JIRA, ServiceNow, Remedy Experience in job scheduling tools (e.g., Autosys, Control-M) is a plus Ability to analyze logs, trace errors, and deliver quick resolutions Excellent communication and stakeholder management skills Preferred candidate profile