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GOC Supervisor SAS

7.0 - 9.0 years

0 Lacs

pune, maharashtra, india

On-site

About The Team The Global Operations Center (GOC) in Pune, India, is a key component of the Cloud and Information Services (CIS) Shared Services Center. GOC's mission is to deliver world class operational support to both external and internal clients. It operates 24/7, focusing on Incident Management with a pool of resources handling responsibilities such as incident monitoring, first response, resource engagement, triage, Tier 1 resolution, and proactive issue prevention. GOC is also part of the Service Management Office (SMO) and has roles in IT Service Management (ITSM) domain. These roles own various ITSM processes, such as Incident Management, Change, Problem, ITOM (Event, CMDB, etc.). ...

Posted 3 weeks ago

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