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4.0 - 5.0 years
6 - 7 Lacs
Pune
Work from Office
Packages and deploys applications for enterprise environments.
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Mumbai
Work from Office
Manage System Center Configuration Manager (SCCM) environments. Oversee software deployment, patch management, and configuration updates across enterprise systems.
Posted 1 month ago
4.0 - 5.0 years
6 - 7 Lacs
Kolkata
Work from Office
Administer and manage System Center Configuration Manager (SCCM) environments. Deploy software, manage updates, and ensure proper configuration of systems across the organization. Provide troubleshooting and support for end-user devices.
Posted 1 month ago
15.0 - 20.0 years
11 - 15 Lacs
Hyderabad
Work from Office
Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Application Packaging Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will create production and non-production cloud environments using appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the creation and configuration of environments, ensuring that all processes are efficient and effective while collaborating with various teams to meet project goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with project objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging.- Strong understanding of cloud environment setup and management.- Experience with automation tools and scripting languages.- Familiarity with configuration management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Application Packaging.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
4.0 - 9.0 years
3 - 8 Lacs
Hyderabad
Work from Office
Job Responsibilities: Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance. Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Very good scripting skills in vbs, Wise Script and batch scripting. Will act as subject matter expert on tools, programs and applications unique to the client environment. Will act as the go-to resource who helps resolve complex issues. Will match project priorities to industry best practices Lead continuous improvement actions. Train, mentor, and coordinate the activities of other members of the team. Skills, Licenses, Knowledge, Education and Training Requirements: Must Have 5+ years of IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Install Shield, PACE etc., Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing. Very experienced in creating installations from scratch, not just re-packaging, through entire lifecycle from gathering requirements to delivery. Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, Install Rite etc., Auto Assessment using compatibility test tools for Windows transformation projects. Very good scripting skills in vbs, Wise Script and batch scripting. Work with internal development teams to understand and be an SME on how best to deliver required functionality. Design, build and maintain the standard installation, management and monitoring routines, scripts, agents or capabilities that are bundled with the applications. Provide IT application operations, support, and troubleshooting of technology issues desktop application components. Proven record in integrated approach to large applications and technology platforms design, architecture and implementation Awareness of phases such as requirements definition, system design and testing QA and transition to production. Deliver and respond as per service levels defined with the customers. Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarification is required. Gather the errors/problem documentation of the application by the application testers. Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly. Perform Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer. Ensure that the package complies with all client Standards Good Knowledge on ITIL. The preceding has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Posted 1 month ago
5.0 - 8.0 years
11 - 15 Lacs
Gurugram
Work from Office
Project type (Support / Dev / Maintenance) Dev (Implementation) Shift involved If yes please share timing. 2-11 pm, IST Customer interview involved yes / No Notice Period Up to 30 days Must Have/Good to have Application Packaging (Primary Skill) Windows Installer\ Vendor provided setups Must Have Microsoft Orca Must Have Programing (Secondary Skill) PowerShell scripting Must Have Deployment (Secondary Skill) Microsoft System Center Configuration Manager (SCCM) Good to Have Change Management (Secondary Skill) Change Management Good to Have
Posted 1 month ago
8.0 - 10.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance. Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, InstallRite etc., Very good scripting skills in vbs, Wise Script and batch scripting. Will act as subject matter expert on tools, programs and applications unique to the client environment. Will act as the go-to resource who helps resolve complex issues. Will match project priorities to industry best practices Lead continuous improvement actions. Train, mentor, and coordinate the activities of other members of the team. JOB Requirements: Must Have 8+ years of IT experience in Application packaging (Windows Installer) using packaging tools like Wise Package Studio, Install Shield, PACE etc., Specialization in Windows Installer Technology, SCCM and Windows Application Integration/Maintenance Responsible for packaging applications including: MSI/MSP/MSM/MST Creation, ICE Validation, Conflict Analysis and Unit testing. Very experienced in creating installations from scratch, not just re-packaging, through entire lifecycle from gathering requirements to delivery. Must Work consistently to a very high standard even under high-pressure situations, meeting deadlines with a commitment to customer service. Highly experienced in Application Packaging including Diagnostic Tools like Regmon, Filemon, Beyond Compare, Picture Taker, Dependency Walker, Install Rite etc., Auto Assessment using compatibility test tools for Windows transformation projects. Very good scripting skills in vbs, Wise Script and batch scripting. Work with internal development teams to understand and be an SME on how best to deliver required functionality. Design, build and maintain the standard installation, management and monitoring routines, scripts, agents or capabilities that are bundled with the applications. Provide IT application operations, support, and troubleshooting of technology issues desktop application components. Proven record in integrated approach to large applications and technology platforms design, architecture and implementation Awareness of phases such as requirements definition, system design and testing / QA and transition to production. Deliver and respond as per service levels defined with the customers. Evaluation of the application/request given by the client, communicating (E-mail, Telephone, Chat) with the requestor in case any clarification is required. Gather the errors/problem documentation of the application by the application testers. Validate the Application Package for Internal Consistency errors using Package tools and troubleshooting accordingly. Perform Quality analysis for the Applications packaged using MSI Technology and delivering an error free package to the Customer. Ensure that the package complies with all client Standards Good Knowledge on ITIL. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Posted 1 month ago
5.0 - 7.0 years
8 - 11 Lacs
Mumbai
Work from Office
Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) Department-CIIB Wholesale Integrated Service Excellence(WISE) Job Role: 1Portfolio Handling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables.2Sanction LetterIssuance of sanction letter as per the terms and conditions of Sanction.3Security documentationIssuance of security documents as per the terms of sanction.4Verification Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution. #Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR 5ROC / CERSAI related compliancesEnsuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any6Document checking and limit loading Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents. #Handling Limit Loading in Banks systems #Updation and Management of Security/Collateral 7Security Creation / PerfectionCreation of security as approved and getting the security perfected in coordination with client / other banks.8Client Visits Visiting clients office for execution of documents wrt Credit facilities sanctioned. Attending consortium meetings for document execution. #Discussing with clients on negotiation in documents and seeking approval thereof. Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders. 9CustodianEnsuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.10Document TrackingTracking of documents for receipt; deferral; expiry etc through systems11Closure/tracking of deferrals Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents. Job Requirements: Relevant experience in handling legal documents / service relationship. CA/MBA with 5-7 years of experience Ability to Influence/relationship Management Skills. Analytical and financial skills Strong communication. Eye For detail.
Posted 1 month ago
5.0 - 7.0 years
8 - 11 Lacs
Mumbai
Work from Office
Position Name: Service Excellence Specialist (SES) Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) Department-CIIB Wholesale Integrated Service Excellence(WISE) Job Role: 1PortfolioHandling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables.2Sanction LetterIssuance of sanction letter as per the terms and conditions of Sanction.3Security documentationIssuance of security documents as per the terms of sanction.4Verification Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution. #Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR 5ROC / CERSAI related compliancesEnsuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any6Document checking and limit loading Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents. #Handling Limit Loading in Banks systems #Updation and Management of Security/Collateral 7Security Creation / PerfectionCreation of security as approved and getting the security perfected in coordination with client / other banks.8Client Visits Visiting clients office for execution of documents wrt Credit facilities sanctioned. Attending consortium meetings for document execution. #Discussing with clients on negotiation in documents and seeking approval thereof. Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders. 9CustodianEnsuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.10Document TrackingTracking of documents for receipt; deferral; expiry etc through systems11Closure/tracking of deferrals Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents. Job Requirements: Relevant experience in handling legal documents / service relationship. CA/MBA with 5-7 years of experience Ability to Influence/relationship Management Skills. Analytical and financial skills Strong communication. Eye For detail.
Posted 1 month ago
1.0 - 3.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience1-3 Years.
Posted 1 month ago
5.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: Altiris Admin. Experience5-8 Years.
Posted 1 month ago
8.0 - 10.0 years
8 - 12 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Application Packaging - Citrix. Experience8-10 Years.
Posted 1 month ago
5.0 - 9.0 years
20 - 27 Lacs
Pune
Hybrid
Application (workstations & mobile)- Deployment &Configuration, Management & Support, Collaboration & Coordination, Security & Compliance, Policy Development & Documentation, Training & Awareness, Continuous Improvement. Required Candidate profile Exp.with Microsoft Intune, Endpoint Manager ( SCCM ) Application Packaging (MSI, MST, EXE, PowerShell) & lifecycle exp.is must. Extensive exp on Windows 10/11 BYOD Patch Management & Security Updates
Posted 1 month ago
5.0 - 8.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Role Purpose App Packaging -Intune Application Packager L3 Band B3 Experience in people management and leading a team. Minimum IT experience of 8-10 years Packaging experience of 8 years or more Should be capable of working on packages with no supervision. Good communication skills to coordinate with stakeholders for package User Acceptance testing. Experience in customer handling skills. Expertise in providing technical support is a key requirement. Reproduce issues internally and respond on time to customers. Strong analytical thinking. Performing the full life cycle of software packaging including definition, requirements gathering, analysis, and testing. Develop, test, and implement configuration changes/driver updates to improve overall windows client, stability & performance. Knowledge of installation mechanisms acquisition, execution, and rollback. Key Skills Technical leadership, Driving a team of 10-15 technical associates. Packaging toolsOrca, Install Shield, Admin Studio, ACT (application compatibility toolkit) MSI, App-V, MSIX technologies ScriptingBatch, VBScript, PowerShell Deployment Tool Kit Deployment toolsSCCM / Intune ITIL knowledge - Incident, problem, change, and service request management ITIL tool - SNOW Having knowledge of Mac OS, MSIX, and Intune would be an added advantage. Application packaging Experience SCCM deployment Experience Intune Win32 application experience Packaging to Application conversion Azure AD Group management Supersedence/Dependency experience UAT experience on Intune Company portal, PSADT, Scripting experience. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Application Packaging - Windows. Experience5-8 Years.
Posted 1 month ago
10.0 - 15.0 years
7 - 11 Lacs
Pune
Work from Office
Role Purpose Microsoft AD/Exchange/M365/O365 Architect is responsible for delivery of IT Infrastructure elements of Directory and mailing system. Do Understand the clients overall AD and Exchange/O365/M365 email service architecture. Leads the design/ delivery of email service architecture both Microsoft and Non-Microsoft The consultant/architect should be capable of solving complex technical problems, communicating technical concepts to clients and peers with mixed levels of technical abilities, and making sound technical and architectural decisions independently. Establish and adhere to IT industry best practices and standards as it relates to Architecting/Designing Clients messaging systems. Lead / participate in messaging technical team. Experience (Essential) Degree with 10+ years in IT 6+ Years of Microsoft Mailing system and Active Directory Experience. Designing & Architecting Complex cross forest/cross platform mailing system migration. Designing & Architecting Complex AD Forest consolidation. Designing & Architecting Complex O365/M365 Tenant consolidation and separation Deep migration experience i.e., On-Prem Exchange to O365/M365, O365/M365 tenant to tenant migration, MS native Cross-Tenant migration Should know entire suite of M365 migration (SharePoint, One drive, MS TEAMs, Power BI etc.) On-prem to Tenant, Tenant to Tenant migration. Should be able to coordinate Intune MDM solutions , application packaging for autopilot through Intune /SCCM. Coordinate with security team to ensure modern authentications and conditional access policies are being applied through Azure AD / Entra ID and have the key knowledge on Azure AD B2B, cross tenant access and cross tenant synchronization solution for various M365 tenants and enterprise applications. Mailing system migration project experience from non- Microsoft to Microsoft or vice-versa would be added advantage. Setting up Office 365/Microsoft 365 in complex multi forest scenario. IT Infrastructure domain knowledge is a must. Deep skills on Exchange 2010/2013/2016/2019/O365/M365 Design / Migration / Implementation and Support Deep skills on Active Directory 2008/2012/2016/2019 design and implementation Exposure to multiple messaging products would be added advantage. Strong Active Directory consolidation and migration skills Strong knowledge of Identity Sync such as Users, Groups and other objects/attributes sync from On-Prem AD to Entra ID/Azure AD through Entra ID/Azure AD Connect Understanding Azure AD/Entra ID B2B solution (cross-tenant access/sync) Strong Windows Server 2008/2012/2016/2019 skills. Strong competency in PowerShell/vbscript/WMI scripting to automate daily tasks. Strong knowledge on third party migration tools such as Quest ODM/Binary Tree DirSync/BitTitan etc. Advanced Microsoft Certification like MCSE, Process orientation. Good and effective written and oral communication Experience (Preferred) Experience of working in international business environment Experience in handling MS Exchange/O365/M365 Migration Project
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience3-5 Years.
Posted 1 month ago
7.0 - 9.0 years
25 - 30 Lacs
Pune
Work from Office
• Managing windows laptops and Windows 365 cloud PCs through Intune. • Very good experience on all types of application deployment for Windows through Intune. • EMM Intune
Posted 1 month ago
2.0 - 7.0 years
9 - 19 Lacs
Bengaluru
Work from Office
Responsibilities: Design, develop, and deploy application packages that meet organizational and client requirements. Customize and enhance third-party vendor MSI packages to ensure compatibility and optimal performance. Implement security protocols related to file/folder access, user permissions, and registry configurations. Utilize advanced diagnostic tools to analyse and resolve escalated application issues. Collaborate with cross-functional teams to ensure seamless integration and deployment of applications. Stay up-to-date with emerging technologies and best practices in application packaging and virtualization. Skills : - application packaging, MSI customization, application deployment, third-party vendor packages, compatibility, performance optimization, security protocols, file access control, user permissions, registry configurations, diagnostic tools, issue resolution, cross-functional collaboration, application integration, application virtualization, emerging technologies, best practices,
Posted 1 month ago
8.0 - 10.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Application Packaging - Note :Candidates must have strong work experience in Application packaging (like package creation, testing and troubleshooting, and basic experience handled the packages in SCCM and Intune), PowerShell, VB Script . Total Yrs. of Experience 8 - 10 years Relevant Yrs. of experience 8 Years Detailed JD (Roles and Responsibilities) Strong knowledge and experience on SCCM and Intune package creation using InstallShield. And good experience package troubleshooting. Good experience in PowerShell scripting for automating of manual tasks and packages. Good experience in troubleshooting of issues in Intune client and server components. Good knowledge in windows client OS. Ability to understand problem statements and convert them to solutions. Ability to standardize process and regularly review them. Extensive troubleshooting experience on Software Distribution and diagnose client issues. Experience in troubleshooting Windows 10/11 OS and SCCM/MDM agents Mandatory skills Installshield, Intune package conversion, Powershell script, Package deployment using SCCM and Intune and Extensive troubleshooting experience. Desired/ Secondary skills VBScript, SCCM and Intune Domain Application Packaging with InstallShield and Intune Work Location Offshore Start date ASAP WFO/WFH/Hybrid WFO Hybrid WFO Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Yes Location- PAN India Yrs of Exp-8Yrs
Posted 1 month ago
4.0 - 6.0 years
4 - 6 Lacs
Pune
Work from Office
Job Description Should have good knowledge in handling Electrical/Instrumentation related to Pharmaceutical industry. Should have hand’s on experience for performing Preventive Maintenance of Process equipment of plant (MDI/DPI/OSD/DERMA), additionally knowledge of HVAC, Water System, and utilities shall be considered. Should have good knowledge of Electrical/Instrumentation repairs and troubleshooting of equipment’s , along with validation and testing for functionality. Able to handle documentation activity of department , SOP’s and working with Safety standards along usage of SAP. Ready to work in shift as and when required in weekly rotation. Sound knowledge of handling documentation initiating & executing CCPs considering CFT, SIT and periodic planners. Work Experience 4-8 Years Education B.Tech in Electrical or Mechanical Engineering Competencies
Posted 1 month ago
1.0 - 2.0 years
2 - 6 Lacs
Thane
Work from Office
Graduate Minimum 1 to 2 years of experience in customer service role on email support or calls. Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 30 minutes shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Posted 1 month ago
15.0 - 20.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your deep product knowledge to design effective resolutions for any issues that arise. Your commitment to quality will be evident in every interaction, as you strive to enhance the client experience and maintain system integrity. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with mobile device management solutions.- Strong understanding of application support and troubleshooting methodologies.- Familiarity with system integration and data synchronization processes.- Ability to analyze and interpret technical documentation and user requirements. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : PeopleSoft PeopleTools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities:a Develop and customize reports using PS Query, SQR and other reporting tools to meet reporting needs.b Helps in designing strategy for new enhancement requests and adoption of new features in Peoplesoft 9.2c Work closely with Functional/Business team to gather business requirements and translate them into technical specifications.d Ability to handle services requests and incidents for business needs.e Create detailed test plans, conduct unit and system testing and document system processes and configurations to ensure accuracy and reliability. Professional & Technical Skills: a Expert in PeopleSoft PeopleTools.b Good Functional knowledge in HCM modules.c Good Knowledge in PeopleSoft PeopleTools including AppEngine, SQR, Component Interfaces, App Designer, Peoplecode, BI Publisher, Application Packages and PS Queries.d Good to have worked on PeopleSoft HCM 9.2 and PeopleTools 8.54 or above.e Good Knowledge in Oracle SQL.f Good prior experience of working on PUM/PT upgrade projects, Professional Attributes:a Team Player b Excellent Communication Skill c Quick Learner d ContributorEducational qualification:Minimum 15 years of fulltime education. Qualification 15 years full time education
Posted 1 month ago
5.0 - 10.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting tasks. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement technology at the operating system-level- Perform hardware/software support- Troubleshoot at L1 and L2 levels Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune- Strong understanding of IT operations- Experience with server and network areas- Knowledge of software solutions/vendors/brands- Hands-on troubleshooting experience Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Intune- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education
Posted 1 month ago
15.0 - 20.0 years
1 - 5 Lacs
Gurugram
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology at the operating system level across server and network areas. Your role will also include troubleshooting hardware and software issues, ensuring that all configured services operate effectively within defined processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Provide training and support to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with endpoint management solutions.- Strong understanding of operating system-level support and troubleshooting.- Familiarity with network protocols and configurations.- Experience in managing software deployment and updates. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Intune.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
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