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3.0 - 6.0 years

7 - 11 Lacs

Hyderabad

Work from Office

Job Description: Role Title: Software Packaging & Distribution Analyst (L09) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top Rated Financial Services Companies. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: This role will be part of the Enterprise Technology Services group as part of the CTO organization. Enterprise client computing is responsible for managing user endpoints and solutions for Physical and Virtual Environments. This includes endpoint Imaging for Windows and Mac, Software Packaging & Delivery, Vulnerability Management, Group Policy configuration, Chromebook Management, Business Application Support, and L3 escalated support teams. This team collaborates with various technology groups and Operations to implement user endpoint changes without end-user impact, partnered with the application team to implement the applications on user endpoints Role Summary/Purpose: As a Software Packaging and Distribution Analyst, you will develop the vision, architecture, capability roadmap, and plans for continuous improvement of the Software delivery program. You will partner with various internal teams, including IT Engineering and Infrastructure teams, Development, Corporate Communications, and other relevant teams, to manage the Software delivery process. The ideal Candidate will have experience providing specialized support with SCCM/Vulnerability Management/Software Packaging and Delivery. Ability to perform the patching and management of physical and Virtual environments, such as Citrix, AWS, and VMWare. Prior experience in a large organization deploying patching, vulnerability management, and Software Delivery is a key element in this role. The ability to provide technical leadership in various defined areas of expertise to less experienced colleagues to ensure a consistent approach. Excellent communication skills, both face-to-face and on the telephone, while having the ability to assess and prioritize tasks without close supervision, are essential. Key Responsibilities Software Packaging and Distribution Specialist, you are responsible for performing application discovery, application packaging, software distribution, and troubleshooting/problem determination. The delivery practitioner in this role will engineer automated installation code that enables a software application, update, or patch to be sent electronically to an end user workstation or device within a client environment. Complete software packaging per the information listed in the package requirements form. and activities to required timelines Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure the package operates successfully in the customer environment Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation Schedule distribution of software packages to the target audience through the distribution tool within the required duration and time frame, and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process Update workflow management tools to ensure all Software Distribution activities are tracked and recorded Report any issues that may compromise the distribution timeframes or success Perform software distribution remediation on unsuccessful endpoints per account procedures Provide deployment reports and drive actions with relevant teams to ensure a 100% success ratio. Support monthly patching and ensure 100% compliance. Perform other duties and/or special projects as assigned. Qualifications/Requirements: Bachelors Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Minimum of 4 years of experience in developing and implementing information systems Ability to package, Stage, and deploy the application for Windows. Expertise in software packaging tools, Flexera Management - InstallShield, Admin Studio, App V, MSIX Packager tool, and Wise/Orca. Should have good experience in SCCM (Software deployment & Reporting) Proficient in scripting languages (e. g. , VBS, Batch Scripting, and PowerShell). Proven ability in software distribution tools (e. g. , SCCM, Intune) In-depth knowledge to manage and create MSI, MSIX, and App-V. Working knowledge of Microsoft Intune, Windows 10 &11 Autopilot, MS Graph API, and PowerShell Scripting. Good Knowledge in supporting a VDI environment, Expertise in Software distribution using SCCM. Should be able to create custom scripts for gathering the inventory from clients. Should be able to handle the test and release of applications/Packages from SCCM. Should have good knowledge of MSI Tables. Should have excellent Packaging troubleshooting knowledge. Good knowledge of Windows Installer technology. Knowledge about other sequencing tools (3rd party), such as Admin Studio for automation, will be an added advantage JSS Application Integration/Deployments. Expertise in SCCM and Intune co-management is preferred Perform other duties and/or special projects as assigned. Eligibility Criteria: Bachelors Degree in any discipline with minimum 4+ years of IT experience in managing Patching, Software packaging, and Software Delivery for Windows and MAC endpoints and in lieu of a degree 6+ years of experience required. Work Timings : 3 PM - 12AM IST ( This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details . ) For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible. L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L4+ employees can apply. Grade/Level: 09 Job Family Group: Information Technology

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3.0 - 6.0 years

10 - 14 Lacs

Pune, Gurugram, Bengaluru

Hybrid

Hi Folks, We are having an excellent job opportunity to work with one of the MNC client based out of Bangalore/Pune. Please find below the Job Description: Strong Application packaging, understands application remediation end to end process Intune and SCCM Interested candidates, Please revert with below details on dhruvil.patel@reynasolutions.com Current company: Notice Period: Can Join In: Current CTC: Expected CTC: Any offers: Current Location:

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1.0 - 4.0 years

5 - 12 Lacs

Bengaluru

Work from Office

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and supporting IT systems within the food services domain. With a focus on incident management and change lifecycle management you will ensure seamless operations and enhance user experience. This hybrid role offers the opportunity to work both remotely and on-site fostering a flexible work environment. Responsibilities Manage and oversee the change lifecycle process to ensure smooth transitions and minimal disruptions to services. Provide expert support in incident management swiftly resolving issues to maintain system integrity and user satisfaction. Utilize end user tools like Nexthink to analyze and improve system performance and user experience. Collaborate with the service desk team to deliver exceptional support and service to end users. Implement and maintain Service Now solutions to streamline IT service management processes. Support Windows environments ensuring optimal performance and security across all systems. Engage in networking tasks to ensure reliable and secure connectivity for all users. Deliver remote desktop support resolving technical issues efficiently and effectively. Contribute to the continuous improvement of IT services within the food services domain. Work closely with cross-functional teams to align IT solutions with business objectives. Ensure compliance with industry standards and best practices in all IT operations. Provide training and guidance to end users to enhance their technical proficiency. Monitor system performance and proactively address potential issues to prevent downtime. Qualifications Demonstrate proficiency in change lifecycle management and incident management. Possess strong skills in using end user tools such as Nexthink and Service Now. Have a solid understanding of Windows environments and networking principles. Exhibit experience in desktop support particularly in remote settings. Show familiarity with the food services domain and its specific IT requirements.

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7.0 - 13.0 years

8 - 12 Lacs

Hyderabad

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Job Summary: We are looking for an experienced Mac Application Packaging Engineer with 7+ years of hands-on experience in packaging, deployment, scripting, and JAMF Pro administration . The ideal candidate will manage MAC packaging solutions for BFSI applications and work closely with cross-functional teams. Key Responsibilities: Develop, test, and maintain macOS application packages using JAMF Composer , Packages , Apple PackageMaker , or Suspicious Package . Deploy applications using JAMF Pro . Implement security protocols and compliance standards in MAC packaging workflows. Create and manage documentation for deployment, packaging, known issues, workarounds, and administrative procedures. Troubleshoot packaging issues and support end users and IT teams. Collaborate with teams to gather requirements and ensure application compatibility. Participate in Incident, Problem, and Change Management processes. Must-Have Skills: 7+ years of experience in macOS application packaging Proficiency with JAMF Composer and JAMF Pro Hands-on with Shell scripting , PowerShell , and VBScript Familiarity with tools like Packages , Suspicious Package , Apple PackageMaker Strong troubleshooting and documentation skills Good to Have: Knowledge of Munki , Cloudpaging , or Windows MSI packaging Certifications in Apple or JAMF Prior experience in BFSI domain is a plus Behavioral Skills: Excellent communication and collaboration abilities Strong leadership and team management experience Proactive problem-solving approach Ability to train and coach junior engineers Educational Qualifications: B.Tech / BE / BCA / MCA / M.Tech or equivalent technical degree

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8.0 - 12.0 years

8 - 12 Lacs

Bengaluru

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We are looking for a highly experienced Intune / Enterprise Mobility Management (EMM) SME to lead the design, implementation, and support of enterprise-grade mobility and device management solutions using Microsoft Intune and Azure Endpoint Management. This role demands deep technical knowledge of device compliance, application lifecycle management, security baselines, and advanced automation using scripting. Key Responsibilities: Design, deploy, and manage Microsoft Intune solutions for mobile device and application management (MDM/MAM) across iOS, Android, and Windows platforms. Implement and maintain Conditional Access, Compliance Policies, Configuration Profiles, Enrollment Restrictions, and App Protection Policies. Package, deploy, and manage Win32 apps, LOB apps, and Store apps using Intune. Automate Intune-related tasks using PowerShell, Graph API, and Azure Automation. Integrate Intune with Azure AD, Defender for Endpoint, Windows Autopilot, and Microsoft 365 services. Monitor, troubleshoot, and resolve issues related to device onboarding, application deployment, and policy compliance. Lead technical workshops and training sessions for operational teams and stakeholders. Collaborate with InfoSec to enforce corporate data protection, compliance, and zero-trust policies. Keep up to date with the latest Intune and EMM developments and suggest improvements or migrations. Technical Skills & Expertise: Microsoft Intune (Endpoint Manager) - Deep end-to-end experience in MDM & MAM Azure Active Directory - Identity, Conditional Access, Hybrid Join, and Role Management Windows Autopilot - Setup, deployment, white glove, and hybrid integration PowerShell - Advanced scripting for automation and reporting Microsoft Graph API - Used for scripting, automation, and Intune data access Strong experience with Application Packaging and App Deployment via Intune Defender for Endpoint, BitLocker, Compliance Reporting, Security Baselines Knowledge of Apple Business Manager, Google Android Enterprise, and Managed Play Store Familiarity with ServiceNow / ITSM tools, Azure Monitor, and Log Analytics Qualifications: Bachelor s degree in Computer Science, IT, or related discipline (or equivalent experience) Minimum 8 years of experience in Enterprise Mobility, Endpoint Management, and Security Microsoft certifications preferred: Microsoft Certified: Endpoint Administrator Associate Microsoft Certified: Azure Administrator Associate MS-102 / SC-300 / MD-102 Soft Skills: Strong communication and stakeholder engagement skills Ability to lead workshops and present technical concepts clearly Highly proactive and results-oriented Capable of working independently and mentoring junior team members

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8.0 - 12.0 years

9 - 14 Lacs

Hyderabad

Work from Office

We are seeking a highly skilled and experienced Application Packaging Engineer with a strong background in Citrix, VDI environments, and application packaging using industry-standard tools. The ideal candidate will possess advanced scripting skills and hands-on experience in automating and deploying applications across virtualized desktop infrastructures. Key Responsibilities: Package, test, and deploy applications for Citrix Virtual Apps and Desktops, VMware Horizon, and Microsoft VDI environments. Use packaging tools such as Flexera AdminStudio, InstallShield, Advanced Installer, App-V, MSIX, SCCM, and PowerShell App Deployment Toolkit (PSADT). Automate application packaging and deployment processes using PowerShell, VBScript, or Batch scripting. Work closely with the Citrix team to optimize application performance and compatibility within Citrix and VDI platforms. Perform silent installations and scripting for customized installations based on end-user requirements. Ensure packaged applications adhere to enterprise standards, including security, performance, and compliance. Manage application lifecycle: updates, patches, versioning, and retirement. Troubleshoot deployment and packaging issues, working with application owners and support teams to resolve conflicts. Maintain detailed documentation of packaging and deployment procedures. Technical Skills & Expertise: Citrix Virtual Apps and Desktops (7.x and above) VMware Horizon View / Microsoft AVD (Azure Virtual Desktop) Application packaging tools: AdminStudio, InstallShield, App-V, MSIX, ThinApp Scripting: PowerShell (advanced), VBScript, Batch scripting Experience with SCCM / MECM, Intune, and other deployment tools Deep understanding of Windows OS internals, registries, and user profile management Application compatibility testing using ACT / TestBase / Citrix AppDNA Hands-on experience with App Layering, FSLogix, and User Environment Management Qualifications: Bachelor s degree in Computer Science, Information Technology, or equivalent work experience. Minimum 8 years of experience in application packaging and deployment. Strong knowledge of Citrix and VDI infrastructure from an application compatibility standpoint. Certifications such as Citrix Certified Associate/Professional, Microsoft Certified: Azure Virtual Desktop, or ITIL Foundation are a plus. Soft Skills: Excellent analytical and problem-solving skills. Strong written and verbal communication skills. Ability to work independently and collaborate with cross-functional teams. Comfortable working in Agile/DevOps environments.

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7.0 - 10.0 years

8 - 13 Lacs

Hyderabad

Work from Office

Job Summary - A senior level Application Packaging engineer to manage a project for one of our clients. The Individual should be passionate about technology, experienced in administration of team and shift . Years of experience needed - Above 9 Years Experience in Application Packaging - Mac Packaging Technical Skills: Mandatory: Experience in Application (Virtualized and MSI) Good understanding on App-V environment Good Knowledge on Citrix Environment Exposure & experience in Packaging and troubleshooting applications across all the platforms (Win 7/10/Server & VDI s) Excellent process knowledge and lifecycle Management of the packaging & deployment Participate in testing and successful deployment of software to all applicable supported platforms. Good knowledge on Wintel (DFS, Storage, Networking, AD). Knowledge on SQL, WQL, WMI, PowerShell & VB Scripting Create and maintain documentation for deployment/packaging, administrative procedures, architecture, known errors, workarounds, and application specific information. Experience in Incident, Problem and Change Management process. Good to have: Experience in Application Deployment using APPV Management console (virtualized application) for Physical & Virtual environments. Behavioral Skills : Resolve technical issues of projects and explore alternate designs. Very good troubleshooting skills Good team management Skills Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborates and communicates with the stakeholders and ensure client satisfaction. Train and coach members of project groups to ensure effective knowledge management activity. Qualification: Flexible in supporting any shifts (24/7) Including Night Shift. Education qualification: B. Tech , BE, BCA, MCA, M. Tech, or equivalent technical degree from a reputed college

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6.0 - 10.0 years

6 - 10 Lacs

Hyderabad

Work from Office

Who are we looking for? A senior level Application Packaging engineer to manage a project for one of our clients. The Individual should be passionate about technology, experienced in administration of team and shift . Technical Skills: Mandatory: Above 5 years of Experience in Application Packaging on MAC operating system Must have good knowledge and hands-on experience of at least one MAC packaging tool like Packages, Suspicious package, Apple PackageMaker and JAMF Composer Must have hands on experience of MAC package deployment using JAMF Pro Hands on experience in Shell scripting, PowerShell & VB Scripting Good to have knowledge on tools like Munki Develop and maintain MAC packaging solutions for BFSI applications. Collaborate with cross-functional teams to gather requirements and ensure compatibility. Test and troubleshoot MAC packages to ensure optimal performance. Implement security protocols and compliance standards in packaging processes. Provide technical support and training to end-users and IT staff. Document packaging processes and maintain up-to-date records Create and maintain documentation for deployment/packaging, administrative procedures, architecture, known errors, workarounds and application specific information. Experience in Incident, Problem and Change Management process Good to have: Application packaging on windows using MSI and Cloud paging Apple or JAMF certification Behavioral Skills : Resolve technical issues of projects and Explore alternate designs Very good troubleshooting skills Good team management Skills Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborates and communicates with the stakeholders and ensure client satisfaction Train and coach members of project groups to ensure effective knowledge management activity. Qualification: Flexible in supporting any shifts ( 20/5) Including evening shift Education qualification: B.Tech , BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

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6.0 - 9.0 years

10 - 15 Lacs

Bengaluru

Work from Office

Senior macOS Infrastructure Engineer A global leader in enterprise IT infrastructure and managed services for Fortune 500 clients, the company delivers robust end-user computing solutions across macOS, Windows, and cloud environments. Operating at scale within the Information Technology Services industry, we specialize in secure workstation imaging, automated software deployment, and zero-touch device onboarding. Role & Responsibilities Design, build, and maintain scalable macOS application packages (.pkg, .dmg, .app) ensuring silent installation and rollback. Administer Jamf Pro and Intune for policy enforcement, inventory, patching, and zero-day compliance across thousands of endpoints. Automate packaging workflows with Bash, Python, and CI/CD pipelines to reduce cycle time and deployment errors. Collaborate with security teams to harden images, remediate vulnerabilities, and align with CIS benchmarks and ISO-27001 controls. Lead root-cause analysis and performance tuning for packaging, distribution, and MDM-related incidents. Mentor junior engineers, set engineering standards, and contribute to continuous-improvement playbooks. Skills & Qualifications Must-Have 5+ years in macOS packaging and enterprise endpoint management. Deep expertise with Jamf Pro administration and scripting (Bash, zsh, Python). Hands-on experience deploying packages via Intune, Munki, or similar MDM/MDM-hybrid tools. Strong understanding of code-signing, notarization, and Apple security frameworks. Proficiency in CI/CD (Git, Jenkins, or Azure DevOps) for automated build and release. Excellent troubleshooting skills and customer-centric communication. Preferred Knowledge of SCCM or Workspace ONE for cross-platform packaging. Experience writing PowerShell for Mac-compatible frameworks. ITIL v3/v4 certification or exposure to Agile/Scrum environments. Benefits & Culture Highlights On-site, technology-rich campus with dedicated Mac labs and tooling sandboxes. Continuous learning budget covering Apple certifications and security training. High-impact role influencing enterprise-wide macOS standards and automation strategy. This position is based on-site in India and offers opportunities to collaborate with global teams, drive modernization initiatives, and shape the next generation of secure, automated macOS workplaces.

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7.0 - 12.0 years

9 - 14 Lacs

Hyderabad

Work from Office

Sr. ASG Managed Services Engineer - Microsoft (SHI Complete and Expert support) Level - L3 Exp - 7+ Yrs Location - Hyderabad Overview: Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth Responsibilities: Include, but not limited to: Build, implement and support a wide range of solutions using platform services for both internal and customer purposes. Manage and configure platform infrastructures, applications, and collaboration tools. Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives. Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives. Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria. Monitoring and diagnosing performance issues to ensure optimal system performance. Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs). Stay updated with industry trends, emerging technologies, and best practices. Continuously seek opportunities for personal and professional growth. Track time and document work out of SHI s PSA system, submitting weekly timesheets. Align with leadership and organization initiatives. Mentor/Train lower tier engineering employees and service desk employees. Involvement in a wide range of required Audit s. SOW Scoping, development, and build out assistance on a per-request basis. Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests. Assistance at all lower level s where needed based on resource constraints Migration of from O365 to O365 tenant Migration of from Gsuit to O365 tenant Application packaging and deployment from SCCM OS deployment from SCCM Administration and management of MS Defender for endpoint Administration and management of MS purview Azure resources management Work closely with L2 and L1 teams along with Vendor support coordination

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5.0 - 10.0 years

7 - 12 Lacs

Bengaluru

Work from Office

Number of Openings 1 ECMS ID in sourcing stage Duration of Contract 5 years Total Yrs. of Experience 9+ Relevant Yrs. of experience 9+ Detailed JD (Roles and Responsibilities) We are seeking a highly experienced Senior Application Packager with a strong background in application packaging and deployment in enterprise environments. The ideal candidate will have in-depth experience in MSI, MSIX, App-V, Intune Win32 packaging, and automation tools. This role will be responsible for end-to-end packaging lifecycle, ensuring smooth deployment, minimal user disruption, and adherence to security and compliance standards. Mandatory skills Minimum of 9 years experience in enterprise-scale application packaging. Hands-on experience with: AdminStudio , InstallShield , App-V Sequencer , PSADT , PowerShell scripting Packaging for Windows 10/11 and Server platforms Intune/MEM and SCCM/MECM Strong understanding of Windows Registry, DLL files, services, and environment variables. Familiarity with application virtualization and containerization concepts. Knowledge of enterprise security standards, GPOs, and application hardening. Experience with ticketing tools like ServiceNow or Cherwell. Strong analytical, documentation, and communication skills. Desired/ Secondary skills Package applications using industry-standard tools such as AdminStudio, InstallShield, WiseScript, PowerShell , and PSADT . Work with MSI, MSIX, App-V, and Intune Win32 packaging formats. Analyze application installation requirements and prepare detailed packaging documentation. Collaborate with Application Owners, UAT teams, and Deployment teams to ensure package readiness. Perform application conflict analysis and remediation. Manage application packaging requests and prioritize workloads based on business needs. Support software distribution through SCCM, Intune, or other deployment tools. Troubleshoot packaging and deployment issues in test and production environments. Maintain and update packaging SOPs and technical documentation. Provide mentorship to junior packagers and review their work when needed. Domain Retail Max Vendor Rate in Per Day (Currency in relevance to work location) 10475.748 Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews, and feedback etc. Saranya, Manasa Client Interview / F2F Applicable Client Interview -Yes Work Location Offshore Start date immediately WFO/WFH/Hybrid WFO Hybrid BG Check (Pre/ Hybrid/ Post onboarding) Post Onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO CEST Working hours

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5.0 - 10.0 years

7 - 12 Lacs

Kochi

Work from Office

About the job Principal Solution Engineer - Integrations Job Summary: We are looking for a dynamic and highly skilled Integration Specialist to join our Cloud Native Engineering team. The ideal candidate will bring strong experience in cloud infrastructure, API management, and secure integration design. You will lead technical solutioning efforts, drive platform architecture decisions, and collaborate closely with internal and external stakeholders to deliver scalable, secure, and high-performing solutions. Key Responsibilities: API Management: Manage and maintain API gateways such as Apigee, Kong, or AWS API Gateway . Define and enforce usage policies , rate limiting , and traffic control mechanisms . Security & Identity: Implement secure API access using OAuth2.0, SAML, OpenID Connect (OIDC), JWT, and API keys . Ensure compliance with authentication and authorization best practices. Solution Design & Customer Engagement: Engage directly with internal or external customers to gather requirements and define technical scope. Translate business needs into scalable and feasible technical solutions. Create architecture diagrams and ensure alignment with platform best practices and business objectives. Cloud Infrastructure & Automation: Design, deploy, and manage infrastructure on AWS, GCP, or Azure using Infrastructure as Code (IaC) tools such as Terraform or CloudFormation . Automate deployment and integration processes using scripting languages like Python or Bash . Observability & Reliability: Monitor infrastructure, APIs, and services using observability tools. Identify and resolve system issues promptly to ensure optimal performance and uptime. DevOps & CI/CD: Contribute to and support CI/CD pipelines to enable rapid and safe deployment of changes. Containerization & Orchestration: Experience with Docker for application packaging and scaling. Knowledge of Kubernetes (K8s) is a strong plus. Requirements: 5+ years of experience in cloud infrastructure, SRE, or systems engineering roles. Hands-on expertise with API management platforms and identity protocols . Strong knowledge of cloud platforms (AWS/GCP/Azure) and containerization technologies. Experience with IaC , DevOps practices , and automation/scripting (Python, Shell). Solid understanding of integration patterns , solution architecture , and technical documentation . Excellent communication , analytical , and problem-solving skills . Proven ability to work collaboratively with cross-functional teams and customers.

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8.0 - 12.0 years

30 - 37 Lacs

Bengaluru

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Revised JD Primary Skillset Required React JS, Typescript, JavaScript, HTML5/CSS3,Architecture and Design, Deployment(CI/CD) and Team Management Good To have Next JS Total Experience 8-12 Yrs Relevant Experience in React JS (UI ) 8+ Yrs Rate Card 2.5-3.0 LPM Location Bangalore (Hybrid) Job Title : UI Lead Organization Name : NEC Corporation of India Ltd. Job Type : Staff Augmentation (6-month contract, extendable) Base Location : B angalore (Hybrid Working) Experience : 8-12 Years (Minimum 8+ Years Relevant UI Experience) Shift Timing : General shift (should be flexible as per client needs) Prerequisite : Total Experience Level - 8-12 years. Relevant Experience - 8+ Yrs Role Summary : We are looking for a UI Lead who is highly skilled, self-driven, and capable of leading frontend development activities independently. The ideal candidate must possess deep expertise in React.js and Next.js , be hands-on with advanced concepts, and be capable of taking ownership of projects from design to deployment . The role demands a tech-savvy leader who can manage a team, coordinate across functions, and deliver high-quality, scalable web applications in a fast-paced environment. Key Responsibilities : Lead the development of responsive, scalable, and high-performing web interfaces using React.js and Next.js . Understand project requirements and independently translate them into wireframes, design intuitive UI screens, develop and test robust frontend applications, manage CI/CD pipelines, and deploy to production environments with full ownership. Integrate third-party services, REST APIs, and handle OIDC authentication flows when required. Utilize Next.js features such as SSR, SSG, and API routes for performance optimization. Own and manage CI/CD pipelines and deployments using Docker and Kubernetes . Guide and mentor a team of frontend developers, ensure code quality, and enforce best practices via regular code reviews. Collaborate closely with backend engineers, DevOps, and product managers. Identify and resolve UI/UX issues, ensuring cross-browser compatibility and responsive design. Stay updated with emerging trends in frontend technologies and suggest improvements to the current tech stack. Required Skills & Qualifications : Bachelor s degree in computer science , Engineering, or equivalent. 8+ years of hands-on frontend development experience . Strong expertise in React.js and Next.js (including advanced concepts like dynamic routing, custom hooks, server components, multi-tenancy, etc.). Proficient in JavaScript, TypeScript, HTML5, and CSS3. Excellent understanding of responsive design, cross-browser compatibility , and accessibility standards . Familiarity with component-driven development , design systems, and UI/UX collaboration tools (Figma, Adobe XD). Hands-on experience with Git and version control workflows. Solid grasp of integrating REST APIs and third-party services . Good understanding of Agile methodologies and sprint-based delivery. Knowledge of CI/CD pipelines , Jenkins , GitHub Actions , or similar tools. Hands-on with Docker and Kubernetes for application packaging and deployment. Experience with OIDC flows and integrating with identity providers (e.g., Keycloak, Azure AD). Excellent verbal and written communication skills - ability to demo work and present to stakeholders. Good to Have : Experience working with Redux , Angular , or other state management libraries. Exposure to frontend testing tools and static code analysis. Additional Expectations : Should be self-sufficient and take complete ownership of frontend work. Ability to lead a team , delegate tasks, and ensure timely and quality delivery . Willingness to work flexible hours to align with global teams or client needs.

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3.0 - 8.0 years

1 - 5 Lacs

Bengaluru

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Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Application Packaging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system and software problems.- Maintain documentation of technical procedures and troubleshooting steps.- Assist in the implementation of new technologies and upgrades.- Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging.- Strong troubleshooting skills in identifying and resolving technical issues.- Knowledge of operating systems and network configurations.- Experience in software installation and configuration.- Good understanding of ITIL framework and service management practices. Additional Information:- The candidate should have a minimum of 3 years of experience in Application Packaging.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

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5.0 - 10.0 years

12 - 22 Lacs

Lucknow

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Proficient in Admin Studio/Install shield Rich Experience in VB/WMI scripting, Batch Scripting, PowerShell scripting & PowerShell App Deployment Toolkit Well versed in application testing and remediation techniques for producing Windows 7/8/10 compatible applications. Tools like ACT should be known. Expertise with VMware Workstation/ Oracle Virtual Box to work on the Virtual Builds. Knowledge of Creating /Repackaging applications using various Packaging Tools like Wise or Admin Studio. Sound Knowledge on Windows Installer Technologies - MSI Packaging, Tables, Custom Actions, Standard Actions. Expertise in Application Virtualization Technologies, App-V 4.6, 5.0,5.1 Basic knowledge of MSIX packaging Troubleshooting using various tools like FileMon/RegMon, PictureTaker etc. Knowledge on creation of Merge modules, Packaging Customization. Knowledge of IT Infrastructure and client server applications. Good Understanding of Windows operating systems (Windows Servers, Windows 7/8/10), Registry, File systems, Services packs, Patches, installation and uninstall mechanisms. Knowledge on packaging for Terminal Server applications. Customer Coordination and proactively resolving issues in UAT environment. [Break/fix Scenarios] Expertise in Application Compatibility Testing and Remediation. Working Knowledge of Citrix AppDNA tool and understanding of issues and reports Should be able to track all the applications, sending weekly reports and participate in management calls.

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3.0 - 6.0 years

12 - 13 Lacs

Bengaluru

Hybrid

We are looking for a skilled professional with 3-6 years of experience in Workplace Servicesparticularly in application packaging, deployment, and ownership—to join our Application Management Team within Daimler Truck. In this role, you will oversee governance and the architecture of the Windows client application lifecycle, working closely with diverse teams to drive application lifecycle management initiatives. Key Responsibilities: Manage the full application lifecycle: packaging, deployment, updates, licensing, and vendor coordination. Develop and maintain application packages, and deploy them via Microsoft Intune or Ivanti. Serve as an application owner: oversee versions, licenses, and vendor relationships. Collaborate with cross-functional teams to establish and adhere to best practices and processes. Proactively troubleshoot issues, streamline workflows, and ensure timely delivery of results. Required Qualifications: Experience: 3–6 years in Workplace Services, with hands-on experience in: Application Packaging Software Deployment (Intune or Ivanti) Application Ownership & Rollouts Software Updates and Licensing Vendor Coordination Education: Graduate degree (Bachelor’s or higher). Technical Skills: Proficiency in Ivanti for application management. Familiarity with Microsoft 365 suite, Intune, and Azure AD. Strong understanding of application lifecycle management on Windows 10 and 11. Solid grasp of application licensing models. Soft Skills: Excellent collaboration and communication skills. Ability to navigate and streamline processes independently and proactively. Strong organizational skills with a results-driven mindset.

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2.0 - 7.0 years

0 - 0 Lacs

Pune, Chennai, Bengaluru

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L2 SCCM/Intune: • Minimum 4+ years experience in End User Computing Domain and Technologies including SCCM Infrastructure Management across various versions (v16xx; 17xx, 18xx) • Sound knowledge on processes for Software Distribution processes and toolsets (Applications/Packages/App-V packages) and App Catalogues. • Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets. • Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings. • Good knowledge on Image Management processes along with supporting toolsets like MDT, WADK, and Cloud based provisioning. • Have understanding / working knowledge on Technologies like Office 365, Intune, Azure, Application Packaging, and Virtualization technologies. • Deep knowledge on Operating system versions (Windows 10, Windows 7, Server 2012, 2016), its configurations. • Ability to support issues pertaining to SCCM infrastructure, Image Management and relevant services. • Understanding of Service Level Agreements and ITIL Processes and Ensure goals for (SLA) Service Level Agreements are met along with Service Now Tool. • Excellent knowledge on supported processes like Requirements gathering, Customer and Stakeholder communications, Project control incl. effective learning skills. • Flexible with Shifts (open for 24*7 support)

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3.0 - 10.0 years

7 - 8 Lacs

Jaipur

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Managing and creating PowerBi Dashboard Responsible for Server Utilization Report Generation and Maintenance regular basis Responsible for supporting the Reports and maintaining Server Status in master List Should understand Virtualization/Citrix Environment and Farms Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment. Good understanding in Ticket Management, Change Management Data Gathering ability and converting in to reports and dashboard. Handle Azure and on prem Brokered VDIs, end to end. Handle and manage the Citrix Environment, end to end. Handle Capacity management for Citrix servers Handle Change management and Knowledge management for Virtualization Responsible for generating/creating reports on SCCM and Tanium Experience in Installing, Configuring, troubleshooting and supporting XenDesktop 7 Experience on implementation and troubleshooting skills of Citrix NetScaler and XenApp/XenDesktop Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure Responsible for PowerBi Dashboard and report scheduling Administering applications for User Access using Access Central/Service Now Responsible for creation on Application Packaging and deploying as per stakeholder s request. Manage and troubleshoot compliance of deployment. Manage the Citrix environment and related requests Ensure the Server Utilization report Generation and shared with respective stakeholders.

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5.0 - 10.0 years

11 - 16 Lacs

Bengaluru

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: 2025-06-16 Country: India Location: 1st Flr, Wing B, North Gate Phase-II, Modern Asset, Sy.No.2/2, Venkatala Village, Yelahanka Hobli, Bangalore - 560064, Karnataka Position Role Type: Unspecified We are seeking an experienced Application Packaging Engineer to cater to the requirements of our stake holders. He/she will help package application on windows platform. Should have good understanding of complete packaging process flow - Validate, Create, test & deploy. Should have a problem-solving attitude along with ability to deliver projects on time & a strong background in MSI, InstallShield, SCCM, PowerShell, PowerShell APP Deployment Toolkits to support end user computing (EUC) environments. Key Roles & Responsibilities Application Packaging & Deployment Experience in creating installation packages using one or more of the common packaging technologies InstallShield, windows installer & PSADT (MSI, MST, PowerShell, PSADT) Review & validate software request tickets. Create, test & deploy software packages using SCCM. Experience in building MSIs & MSTs using InstallShield. Knowledge of windows registry, processes, File System, Add-ins, Plug-ins & environmental Variable. Interaction of drivers within OS & unattended/Silent installs of windows installs. Develop custom scripts using PowerShell & PSADT to automate and streamline application deployment. Knowledge & hands on experience required on System Center Configuration Manager latest version. Deep understanding of MSI and EXE packaging standards & best practices. Problem Solving with communication skills both verbal and written Manage & maintain multiple JAMF Pro Servers Create & update certificates & packages within JAMF software. Hands on experience with deployment of macOS updates & security Patches. Projects & Continuous improvement Maintain accurate documentation of packaging standards, deployment processes & troubleshooting guides. Prepare relevant documentation such as known errors, solutions, major incidents report that will help in continuous improvement. Create & maintain knowledge base articles & Technical documentation for internal use. Continuously identify opportunities for process improvement using industry standards & automation tool Qualification & Experience 5+ years in Application packaging, deployment & EUC Engineering roles. Proficient in MSI Packaging, InstallShield, PowerShell & PSADT scripting. Hands on experience with SCCM deployments. Comfortable working in fast-paced, global enterprise settings with diverse stakeholders. Excellent troubleshooting skills for packaging and deployment issues in complex environment. . Privacy Policy and Terms: Click on this link to read the Policy and Terms

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8.0 - 12.0 years

25 - 35 Lacs

Hyderabad

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We are looking for a skilled Application Packager with 9 to 14 years of experience to join our team in Hyderabad. The ideal candidate will have expertise in packaging applications using Windows Installer and be able to work immediately or within 30 days. Roles and Responsibility Design, develop, and test application packages using Windows Installer. Collaborate with cross-functional teams to identify and prioritize packaging requirements. Develop and maintain documentation for application packaging processes. Troubleshoot and resolve issues related to application packaging. Ensure compliance with industry standards and best practices for application packaging. Participate in code reviews and contribute to the improvement of the overall quality of the application packaging process. Job Requirements Minimum 9 years of experience in application packaging using Windows Installer. Strong knowledge of application packaging principles and technologies. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Experience working with various operating systems and platforms. Full-time position with a title of Application Packager, Sr.

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15.0 - 20.0 years

3 - 7 Lacs

Bengaluru

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Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education

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15.0 - 20.0 years

3 - 7 Lacs

Navi Mumbai

Work from Office

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP TM Transportation Management Good to have skills : Application PackagingMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application issues and incidents.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Conduct regular system audits to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP TM Transportation Management.- Good To Have Skills: Experience with Application Packaging.- Strong understanding of software development lifecycle and application support processes.- Experience in troubleshooting and resolving application issues.- Knowledge of database management systems and SQL queries.- Familiarity with ITIL framework and incident management processes. Additional Information:- This position is based at our Mumbai office. Qualification 15 years full time education

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15.0 - 20.0 years

5 - 9 Lacs

Bengaluru

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : PeopleSoft PeopleTools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities:a. Be a expert team member and Lead a team of technical developers and help them in design, build and testingb. Helps in designing strategy for new enhancement requests and adoption of new features in Peoplesoft 9.2c. Coordinates with Functional/Business team and transformation team to translate business requirement to technical document and diagramd. Resolve tickets, design and build Extensions, Interfaces and Reports for Payroll for North America (NA Payroll)e. Design and build batch programs in Payroll and fix/update existing batch programs Professional & Technical Skills: a. Must be expert in PeopleSoft PeopleTools (NA Payroll)b. Good in AppEngine, SQR, Component Interfaces, AppDesigner, Peoplecode, XML Publisher and Application Packages and have exposure to COBOL debugging. Must have experience in implementing Tax updatesc. Good Functional knowledge in Peoplesoft Payroll for North America (NA Payroll)e. Must have worked on PeopleSoft HCM 9.2 and PeopleTools 8.54 or abovef. Must be expert in Oracle SQL/PL SQLg. Should have prior experience of working on Production Support, conversion and/or Implementation projects Professional Attributes:a Team Player b Excellent Communication Skill c Quick Learner d ContributorEducational qualification:Minimum 15 years of fulltime education. Additional Information:Ready to work in Shifts on Rotational basis. Qualification 15 years full time education

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3.0 - 5.0 years

5 - 7 Lacs

Bengaluru

Work from Office

Educational Bachelor of Engineering,Bachelor Of Technology,BSc,Bachelor Of Comp. Applications,Master Of Technology,Master Of Comp. Applications,Master Of Science,Master Of Engineering Service Line Microsoft Practice Responsibilities EUC Application Packaging, EUC App_v, Application repackaging.A day in the life of an Infoscion As part of the Infosys Delivery team, you will work on implementing designs, developing high quality programs and systems, partnering with our clients to ensure high quality deliverables. You will create technical artifacts and be the first point of contact in responding to production issues and conducting any technical analysis to arrive at solutions You will share your learnings from projects through knowledge management initiatives and leverage knowledge from other projects to drive high efficiency and effectiveness You will be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Advanced conceptual understanding of at least one Programming Language Advanced conceptual understanding of one database and one Operating System Understanding of Software Engineering with practice in at least one project Ability to contribute in medium to complex tasks independently Exposure to Design Principles and ability to understand Design Specifications independently Ability to run Test Cases and scenarios as per the plan Ability to accept and respond to production issues and coordinate with stake holders Good understanding of SDLC Analytical abilities Logical thinking Awareness of latest technologies and trends Technical and Professional : Primary skills:EUC-Application Packaging Preferred Skills: Technology-EUC-AppPackaging-Flexera AdminStudio

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15.0 - 20.0 years

10 - 14 Lacs

Gurugram

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Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education

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