Job
Description
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Service Cloud Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the technical aspects of projects to ensure successful delivery. You will also engage in problem-solving activities, providing innovative solutions to enhance application performance and user experience, while mentoring junior team members to foster their growth and development within the organization. Roles & Responsibilities:- Understanding of Salesforce products - Knowledge and Service Cloud, Experience Cloud - in the context of People & Culture (P&C) - Ability to take requirement and translate to solution- Expertise in APEX, LWC, Admin configuration, flow creation, understanding of flows- Experience in Integration with Virtual Assistance(Azure), L-APP(built on Service cloud)- Manage service enabling technology solutions (Knowledge management / Core Customer/ Core Service/ Document management) within Reward and Wellbeing Solutions team- Maintain health and operational integrity of solutions- Build positive relationships with vendors, Technology, PC&C, and O&A colleagues- Oversee a portfolio of global specific solutions for Knowledge Management D2- Ensure compliance with regulatory data privacy and digital security requirements- Manage a prioritised backlog of changes, focusing on maintenance and fixes- Research and resolve process and technical problems, recommend solutions- Collaborate with stakeholders, especially the O&A teams, and Technology- Plan, cost, and implement continuous improvements to solutions- Develop and implement plans for design, requirements gathering, configuration, testing, and deployment of changes- Plan and execute substantial aspects of change projects, act as product owner- Facilitate design sessions, lead configuration, coordinate testing, and execute cutover- Evaluate, communicate, and coordinate functional and technical impacts of decisionsMaintain all operational and technical documentation- Support bp as a thought-leader in relevant technology through external networking and tech landscape analysis Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud.- Experience with Salesforce platform customization and configuration.- Strong understanding of application design principles and best practices.- Ability to lead cross-functional teams and manage stakeholder expectations.- Experience in troubleshooting and resolving application-related issues. Additional Information:- The candidate should have minimum 12 years of experience in Salesforce Service Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
