Job
Description
Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Service Cloud Good to have skills : Salesforce Experience CloudMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that solutions are effectively implemented across multiple teams, while maintaining a focus on quality and efficiency in application delivery. Roles & Responsibilities:Understanding of Salesforce products - Knowledge and Service Cloud, Salesforce messaging api and Omni channel flow, live chatGood to understand integrations with Telephony, Virtual Assistance (Azure), L-AppAbility to take requirement and translate to solutionExpertise in APEX, LWC, Admin configuration, flow creation, understanding of flowsManage service enabling technology solutions (Knowledge management / Core Customer/ Core Service/ Document management) within Reward and Wellbeing Solutions teamMaintain health and operational integrity of solutionsBuild positive relationships with vendors, Technology, PC&C, and O&A colleaguesOversee a portfolio of global specific solutions for Knowledge Management Ensure compliance with regulatory data privacy and digital security requirementsManage a prioritised backlog of changes, focusing on maintenance and fixesResearch and resolve process and technical problems, recommend solutionsCollaborate with stakeholders, especially the O&A teams, and TechnologyPlan, cost, and implement continuous improvements to solutionsDevelop and implement plans for design, requirements gathering, configuration, testing, and deployment of changesPlan and execute substantial aspects of change projects, act as product ownerFacilitate design sessions, lead configuration, coordinate testing, and execute cutoverEvaluate, communicate, and coordinate functional and technical impacts of decisionsMaintain all operational and technical documentationSupport bp as a thought-leader in relevant technology through external networking and tech landscape analysis. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud.- Experience with Salesforce Experience Cloud.- Strong understanding of application design principles.- Ability to configure and customize Salesforce applications.- Experience in managing cross-functional teams. Additional Information:- The candidate should have minimum 12 years of experience in Salesforce Service Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
