Application Engineer

Job Description

Must-have skills : - 5+ years of strong expertise in Java and C++. - C# is preferred. - Good exposure to Spring Boot will be an added advantage. - Good database experience, preferably in Oracle and Google BigQuery. - Good coding knowledge in either Java or Node.js. - Good knowledge of network operations, load balancers, router traffics, and strong knowledge of object oriented concepts and data structures. - The candidate should be flexible to take calls during late hours and should also be available to take important calls during weekends. Responsibilities : - Provides direct support to PayPal Customer service agents for high impacting issues. - Identifies, verifies, and documents irregularities in PayPal CS tools functionality, including posting appropriate bugs. - Project-manages posted bugs when appropriate (i. follow up and make sure they are addressed). - Generates and reviews in-depth technical information (sample code, white papers, FAQs, Snippets) for distribution to agents. - Presents issues and solutions to audiences of varying sizes. - Provides recognized technical and business leadership and is able to provide deep technical support across a range of functionality. - Manages workload and other assignments efficiently while being able to resolve time-critical situations reliably and professionally. - Monitors code rollouts (Live) for issues affecting customer service agents. - Participates in the development of tools, systems, and processes aimed at improving product supportability or overall support productivity. - Works with Network Operation and SWAT to address site issues. - Creates post-mortem and resolution documentation for issues. - Mentors other engineers and developers by providing technical and business-related guidance and resources. - Advises management and appropriate groups on support issues which impact customer satisfaction and provides recommendations for appropriate actions. - Night and weekend support, on a rotating schedule, is required. - Share on-call responsibilities.