Application Engineer 2

1 - 2 years

1 - 2 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

24/7 Application Support team

nivitha.a@prodapt.com

Total Experience:

Relevant experience in Application support:

Experience in any programming language (Y/N):

Current Company:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Offer in Hand (CTC- If any):

Flexible to work from office (5 days): Y/N

Fine to work in Rotational shift: Y/N

Reason of Change:

Responsibilities

Monitor application alerts, logs, and dashboards for incidents or performance issues.
Perform initial troubleshooting and provide first-level resolution for common issues.Log and track incidents in the ticketing system, ensuring timely updates and closure.Escalate unresolved issues to Level 2/3 teams as per defined SLAs.Communicate effectively with internal teams and stakeholders during incident handling.Follow standard operating procedures (SOPs) and maintain accurate documentation.

Required Skills & Attributes:

rotational shifts (including nights) and weekends.

Perks will be provided.

Nice-to-Have (Not Mandatory):

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Prodapt Solutions logo
Prodapt Solutions

Software Development

Chennai Tamilnadu

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