5.0 - 8.0 years

5 - 8 Lacs

Chennai, Tamil Nadu, India

Remote

Should have a Technical Support Specialist quality which will include providing day-to-day technical support for the installation, configuration, and deployment of Apple computing environments. Should demonstrate expertise as a Mac and Windows administrator, particularly with applications managed via MDM. The ideal candidate will possess excellent communication and interpersonal skills, along with the ability to provide professional and friendly service to users. Additionally, the technician will be required to offer remote support to our users. Responsibilities: Creating desktop/laptop build images for Apple endpoints. Packaging software and design distribution methods using JAMF and other tools. OS Application Patch Management for Mac clients Designing and implementing solutions for Mac desktop clients and iOS devices Creating and communicating systems, policies, and application standards for Apple devices Performing 2nd 3rd level support and identify root cause with strategic solutions to problems for the Mac/iOS environment. Managing Administering Google Suite environment Address user tickets regarding hardware, software, and networking. Create technical documentation and SOPs (Standard Operating Procedures). Participate in the implementation and support of IT-related policies. Requirements Bachelors degree in Computer Science, Information Technology, or related field. 5- 8 years of relevant working knowledge and understanding of the Mac OS Good working knowledge of JAMF products, particularly Composer and Casper is required. Ability to troubleshoot application issues on the Mac OS is required. Has Experience Creating Macintosh Application Installer Packages Is Required. Experience in Application OS Patch Management Scripting experience (Unix/AppleScript) is an asset. Experience in Google suite is an asset. Understanding on Infrastructure network and advance knowledge on networking. Jamf Certified Expert JCE certification Familiarity with cloud computing platforms like Google Workspace Administrator.

Posted 2 months ago

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