CompanyAppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: We are looking for a Python Intern to join our customer's solutions engineering team. You will be working closely with customer to deploy solutions across global customer deployments. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills:1+ years experience in python1+ years experience in DevOpsBachelor’s degree or above in Computer Science / Information TechnologyYAML Expertise: Proficiency in YAML syntax and its usage for configuration and data serializationExposure to public cloud platforms such as AWS, GCP, and AzureUnderstand how QA fits into the System Development Lifecycle.Can create and maintain documentation/work associated with QA work, as an example but not limited to - Bugs, Tasks, feature files, and Basic Scripts.Has a solid understanding and can demonstrate through daily tasks how the architecture, design, and data flow of the application they support for purposes of effective script design.Can read, develop, debug, and maintain simple to advanced automation test scripts IndependentlyCan troubleshoot the application and/or Automation to resolve failed script situations using the appropriate process. Responsibilities:Be a test expert on customer's operational analytics solution for networks, applications & security workflows;Take a hands-on role in the testing/automation of product to meet customer requirements;Collaborate with engineering team and integration teams on deploymentsOwn design, development & test execution plans for POC, and lead to completion of deployment;Improve the product features and quality through enhancement proposals and customer reviews. Why you'll love AppGlideWe believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. LocationThe role will be based in Chennai #Hiring #TechJobs #PythonJobs #DataJobs #NowHiring #JobOpening #JoinOurTeam #WeAreHiring #PythonDeveloper #PythonEngineer #PythonHiring #PythonProgrammer #DataEngineer #ETLJobs #GCPJobs #DataVisualization #OperationalAnalytics #NetworkAnalytics #CloudEngineer #DevOps #SiteReliabilityEngineering #AutomationEngineer #Ansible #Terraform #Kubernetes #Docker #CloudComputing

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: We are looking for a Python DevOps Engineer to join our customer's solutions engineering team. You will be working closely with customer to deploy solutions across global customer deployments. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: 2+ years of experience in Python in hyper growth SaaS startup 1+ years experience in customer facing deployment role 1+ years experience in Kubernetes / Docker Bachelor’s degree or above in Computer Science / Information Technology YAML Expertise: Proficiency in YAML syntax and its usage for configuration and data serialization Software Configuration: Creating and maintaining YAML configuration files for applications and systems. Data Serialization: Using YAML for data serialization and deserialization. Automation: Writing YAML-based scripts for automation and orchestration tasks. Experienced in coding with Python Exposure to public cloud platforms such as AWS, GCP, and Azure Experienced with designing SQL queries to extract, validate, and analyze data Experience with networks (e.g. Data Center, WAN, SD-WAN, Wifi, DNS/DHCP, Load Balancing) preferred Responsibilities: Be a technical expert on customer's operational analytics solution for networks, applications & security workflows; Take a hands-on role in the integration of product to meet customer requirements; Deploy solutions at customers, including understanding their data, workflow & analytics requirements; Ensure that customers are adequately enabled for use, understanding & self serve extensions of platform capabilities; Collaborate with sales team and partners for pre-sales activities; Own design, development & execution plans for POC, and lead to completion of deployment; Improve the product features and quality through enhancement proposals and customer reviews. Why you'll love AppGlide We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai Show more Show less

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: We are looking for a Junior Python Developer to join our customer's solutions engineering team. You will be working closely with customer to deploy solutions across global customer deployments. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: 1+ years experience in python 1+ years experience in DevOps Bachelor’s degree or above in Computer Science / Information Technology YAML Expertise: Proficiency in YAML syntax and its usage for configuration and data serialization Exposure to public cloud platforms such as AWS, GCP, and Azure Has a solid understanding and can demonstrate through daily tasks how the architecture, design, and data flow of the application they support for purposes of effective script design. Can read, develop, debug, and maintain simple to advanced automation scripts/ code Independently Responsibilities: Be a test expert on customer's operational analytics solution for networks, applications & security workflows; Take a hands-on role in the deployment of product to meet customer requirements; Collaborate with engineering team deployment plans for POC, and lead to completion of deployment; Improve the product features and quality through enhancement proposals and customer reviews. Why you'll love AppGlide We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai #Hiring #TechJobs #PythonJobs #DataJobs #NowHiring #JobOpening #JoinOurTeam #WeAreHiring #PythonDeveloper #PythonEngineer #PythonHiring #PythonProgrammer #DataEngineer #ETLJobs #GCPJobs #DataVisualization #OperationalAnalytics #NetworkAnalytics #CloudEngineer #DevOps #SiteReliabilityEngineering #AutomationEngineer #Ansible #Terraform #Kubernetes #Docker #CloudComputing Show more Show less

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: We are looking for a Python Data Engineer to join our customer's solutions engineering team. You will be working closely with customer to deploy solutions across global customer deployments. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: 4+ years experience in python data engineering, dashboards, ETL processes Bachelor’s degree or above in Computer Science / Information Technology Exposure to public cloud platforms such as AWS, GCP, and Azure Has a solid understanding and can demonstrate through daily tasks how the architecture, design, and data flow of the application they support for purposes of effective script design. Can read, develop, debug, and maintain simple to advanced automation scripts/ code Independently Responsibilities: Be a test expert on customer's operational analytics solution for networks, applications & security workflows; Take a hands-on role in the deployment of product to meet customer requirements; Collaborate with engineering team deployment plans for POC, and lead to completion of deployment; Improve the product features and quality through enhancement proposals and customer reviews. Why you'll love AppGlide We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai #Hiring #TechJobs #PythonJobs #DataJobs #NowHiring #JobOpening #JoinOurTeam #WeAreHiring #PythonDeveloper #PythonEngineer #PythonHiring #PythonProgrammer #DataEngineer #ETLJobs #GCPJobs #DataVisualization #OperationalAnalytics #NetworkAnalytics #CloudEngineer #DevOps #SiteReliabilityEngineering #AutomationEngineer #Ansible #Terraform #Kubernetes #Docker #CloudComputing Show more Show less

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. AppGlide is led by a team of IIT & IIM alumni and is present in Chennai and Bangalore Role: Junior Business Analyst We are looking for a Junior Business Analyst who will help our business and leadership teams take data-centric decisions based on information and insights gained from analyzing a vast amount of data. - Candidate should have knowledge in SQL and manipulating large data sets in a database. - Advanced Excel proficiency including Pivot tables, vlookup / hlookup, graphs, etc. - Knowledge and experience in the Banking industry are preferred. Responsibilities Will be the point of contact for reporting/data management needs and will be responsible to drive complex data analysis and propose improvement opportunities in existing tools and reports. The Business Analyst will be responsible to establish best practices in data management, data visualization, and report distribution. Understanding requirements and converting them into technical and business delivers. Leverage data warehouse and other data sources to answer business queries. Doing the ad-hoc analysis and presenting results in a clear manner. Should also be responsible for coordinating with the development team and will be involved in reviewing and making final changes in the report as well. Skills:- Microsoft Excel, SQL and Business Analysis Skills 2+ years of experience in Microsoft Excel, SQL and Business Analysis Excellent written & spoken English skills Strong analytical and problem-solving skills Ability to think on your feet and remain calm under pressure Desire and ability to rapidly learn a wide variety of new technical skills Why you'll love AppGlide Work with fast growing international SaaS startups in AI/deep tech Founding team of IIT-IIM graduates (IIT M, IIMB, IIMA) with prior startup experience We believe in a culture of mutual respect and ownership. We value employee’s work life balance and also ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai. Show more Show less

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: NOC Support Engineer (Software) We are looking for a NOC Support Engineer (Software) to join our 24X7 Network Operations (NOC) team.The team will have to monitor the health of customer deployments using dashboard and providing a fix/escalations to the product/engineering team as required within tight SLAs. A solid technical background is a plus. This position requires gathering information from dashboards and logs, initiating service tickets, and monitoring/maintaining uptime of the installations. This position requires the ability to work flexible shifts – across morning, evening and night shifts on a rotational basis. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: Minimum 6 months experience working in a service desk/NOC role. Engineering/MCA background with solid technical skills is a plus Understanding of Cloud deployments – GCP, AWS, Azure, Docker, Kubernetes, VMware is a plus Server monitoring Good written and verbal communication skills Ability to work flexible shifts – morning, evening and night shifts on rotational basis Working on incoming requests, prioritizing by SLA and criticality Escalate to other teams with appropriate notes as required Monitor & manage service desk queue & respond within SLA requirements Help with overflow requests when the Service Desk Coordinators are busy Why you'll love AppGlide. We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai. Show more Show less

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: We are looking for a Junior Python Developer to join our customer's solutions engineering team. You will be working closely with customer to deploy solutions across global customer deployments. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: 5+ years experience in python 1+ years experience in DevOps Bachelor’s degree or above in Computer Science / Information Technology YAML Expertise: Proficiency in YAML syntax and its usage for configuration and data serialization Exposure to public cloud platforms such as AWS, GCP, and Azure Has a solid understanding and can demonstrate through daily tasks how the architecture, design, and data flow of the application they support for purposes of effective script design. Can read, develop, debug, and maintain simple to advanced automation scripts/ code Independently Responsibilities: Be a expert on customer's operational analytics solution for networks, applications & security workflows; Take a hands-on role in the deployment of product to meet customer requirements; Collaborate with engineering team and integration teams on deployments Own design, development & scaling plans for POC, and lead to completion of deployment; Improve the product features and quality through enhancement proposals and customer reviews. Why you'll love AppGlide We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai #Hiring #TechJobs #PythonJobs #DataJobs #NowHiring #JobOpening #JoinOurTeam #WeAreHiring #PythonDeveloper #PythonEngineer #PythonHiring #PythonProgrammer #DataEngineer #ETLJobs #GCPJobs #DataVisualization #OperationalAnalytics #NetworkAnalytics #CloudEngineer #DevOps #SiteReliabilityEngineering #AutomationEngineer #Ansible #Terraform #Kubernetes #Docker #CloudComputing

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Based in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role & Responsibility: We are looking for a Python Product Engineer to join our customer's solutions engineering team. You will be working closely with customer to deploy solutions across global customer deployments. Our client is an industry leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By bringing together multiple sources of data into one easy to use platform, IT teams can troubleshoot network issues faster, avoid downtime, reduce MTTR and improve efficiency. Skills: 4+ years experience in python data engineering, dashboards, ETL processes in a product/ startup Bachelor’s degree or above in Computer Science / Information Technology Exposure to public cloud platforms such as AWS, GCP, and Azure Has a solid understanding and can demonstrate through daily tasks how the architecture, design, and data flow of the application they support for purposes of effective script design. Can read, develop, debug, and maintain simple to advanced automation scripts/ code Independently Responsibilities: Be a test expert on customer's operational analytics solution for networks, applications & security workflows; Take a hands-on role in the deployment of product to meet customer requirements; Collaborate with engineering team deployment plans for POC, and lead to completion of deployment; Improve the product features and quality through enhancement proposals and customer reviews. Why you'll love AppGlide We believe in a culture of mutual respect and ownership. We value employee’s work life balance and ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai #Hiring #TechJobs #PythonJobs #DataJobs #NowHiring #JobOpening #JoinOurTeam #WeAreHiring #PythonDeveloper #PythonEngineer #PythonHiring #PythonProgrammer #DataEngineer #ETLJobs #GCPJobs #DataVisualization #OperationalAnalytics #NetworkAnalytics #CloudEngineer #DevOps #SiteReliabilityEngineering #AutomationEngineer #Ansible #Terraform #Kubernetes #Docker #CloudComputing

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. With offices in Chennai, AppGlide is led by a team of IIT & IIM alumni. Role: Technical Customer Support Advisor We are looking for a Technical Customer Support Advisor (US Support Experience) candidate to provide the first-line of support to our customers and partners. You will collaborate closely with the customer's on-site product and customer success teams worldwide to rapidly resolve software issues and quickly address customer requests. Successful candidates must possess excellent communication, analytical and problem solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence. This position is for our Israel based partner, a fast growing AI-generated video creation SaaS platform. Our partner's generative AI technology elevates video content for professionals in the fields of marketing, learning and development, and CX, as well as for content creators of all sorts. The platform enables users to generate photorealistic digital humans from text, dramatically reducing the cost and hassle of video production at scale. Customers include Fortune 500 companies, marketing agencies, production companies, social media platforms, leading e-learning platforms, and content creators of all sorts. The solution is available through a self-service studio, and an API for enterprises, makers, and developers. Our partner was established in 2017 and is backed by tier 1 VCs. Over 110 million videos have been created using their technology. Recent clients include Warner Brothers Pictures, Publicis, Mondelez, who have used the platform to create extraordinary experiences. If you are excited about working with world class teams and bleeding edge tech - you are looking at the right place. Skills and experience 2+ years of experience in product/customer support Excellent English communication (verbal/written) skills in a customer support role Bachelor’s degree in related discipline or relevant experience required (Engineering/CS/MIS/Communications degree preferred) Quick learner Strong sense of ownership Strong sense of urgency Excellent organizational, customer relationship, verbal, and written communication skills Highly dependable and professional Excellent problem solving and listening skills Ability to train others in the use of customer products Highly motivated, proactive self-starter with a positive attitude Responsibilities Maintain updated knowledge of all company products and services in order to provide adequate education to customers Promptly respond to customer questions in a timely manner, as defined in the company’s SLA and provide information to resolve any issues Provide information and instructions about relevant products Make product suggestions to meet the customer’s specific needs Obtain necessary information from customers for proper follow up Document important customer information for future reference Working days would be 5 days a week - candidates need to cover on saturday/sunday on rotation. The candidate should be a super technical, fast learner with excellent English writing and verbal skills. Triage newly reported problems, assign proper severity and work to identify a resolution Troubleshoot issues through reproducing the problem and determine resolution Update the ticket tracking system to provide accurate and current status of support issues Maintain proactive communication upward and across client contacts Create Knowledge Base articles regularly to expand self-help tools for customers and internally Why you'll love AppGlide We believe in a culture of mutual respect and ownership. We value employee’s work life balance and also ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai.

AppGlide is a growth partner for fast-growing software product companies globally, leveraging the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. Located in Chennai, AppGlide is led by a team of IIT & IIM alumni. We are seeking a Python Engineering Manager to join our customer's solutions engineering team. In this role, you will collaborate closely with customers to deploy solutions across global customer deployments. Our client offers an industry-leading AIOps platform designed to provide instant, real-time actionable insights for managing multi-domain network and application infrastructures. By consolidating multiple data sources into a user-friendly platform, IT teams can troubleshoot network issues efficiently, minimize downtime, reduce MTTR, and enhance operational efficiency. The ideal candidate should have: - 2+ years of experience in managing and hiring engineers on teams with 5-10 reports, and a total of 6+ years in fast-paced engineering roles. - Familiarity with technologies such as Django, Python, React, Postgres, SQL, AWS, GCP, RDS, Docker, and Kubernetes. - A degree in Computer Science/Information Technology. - Experience in managing high-performance teams in startup-like environments. - Proficiency in planning team roadmaps and goals as a product-minded engineering leader. - Ability to collaborate with cross-functional departments to drive successful business outcomes. - Solid understanding of architecture, design, and data flow in applications for effective script design. - Capability to develop, debug, and maintain automation scripts/ code independently. Responsibilities include: - Expertise in the customer's operational analytics solution for networks, applications & security workflows. - Hands-on deployment of the product to meet customer requirements. - Collaboration with the engineering team on deployment plans for POC and leading to the completion of deployment. - Enhancing product features and quality through enhancement proposals and customer reviews. At AppGlide, we foster a culture of mutual respect and ownership, prioritizing employees" work-life balance and providing ownership of work streams. We invest in our employees" training and development with structured learning plans. This position is based in Chennai.,

AppGlide is a growth partner for fast-growing software product companies globally. Leveraging the latest technology and processes, AppGlide enables SaaS companies to better serve their customers and accelerate their growth. Headquartered in Chennai, AppGlide is spearheaded by a team of IIT & IIM alumni. We are seeking a Python Engineering Manager to join our customer's solutions engineering team. In this role, you will collaborate closely with customers to deploy solutions across global customer deployments. Our client offers an industry-leading AIOps platform that delivers instant, real-time actionable insights for managing multi-domain network and application infrastructures. By consolidating multiple data sources into a user-friendly platform, IT teams can expedite troubleshooting network issues, minimize downtime, decrease MTTR, and enhance operational efficiency. **Skills:** - Minimum 2 years of experience in managing and hiring engineers in teams with 5-10 reports, with a total of at least 6 years of experience in fast-paced engineering roles. - Proficiency in technologies, programming languages, and frameworks such as Django, Python, React, Postgres, SQL, AWS, GCP, RDS, Docker, and Kubernetes. - Bachelor's degree or higher in Computer Science or Information Technology. - Experience in managing high-performance teams comprising both junior and senior talent in dynamic, startup-like environments. - Proficient in planning team roadmaps and setting goals as a product-focused engineering leader. - Ability to prioritize effectively, manage tradeoffs, and drive cross-functional initiatives in collaboration with product, finance, engineering, and other departments to achieve successful business outcomes. - Strong understanding and practical demonstration of the architecture, design, and data flow of supported applications for effective script design. - Skilled in reading, developing, debugging, and maintaining automation scripts and code independently, from simple to advanced levels. **Responsibilities:** - Become an expert in the customer's operational analytics solution for networks, applications, and security workflows. - Play a hands-on role in deploying the product to meet customer specifications. - Collaborate with the engineering team to strategize deployment plans for POCs and oversee their successful execution. - Enhance product features and quality through proposal enhancements and customer feedback reviews. **Why you'll love AppGlide:** At AppGlide, we foster a culture of mutual respect and ownership. We prioritize employees" work-life balance and empower you to take ownership of your work streams. We are committed to investing in our employees" training and development through structured learning plans. **Location:** This position is based in Chennai. If you are looking for a challenging role that offers opportunities for growth and development in a dynamic environment, consider joining our team at AppGlide. #Hiring #TechJobs #PythonJobs #DataJobs #NowHiring #JobOpening #JoinOurTeam #WeAreHiring #PythonDeveloper #PythonEngineer #PythonHiring #PythonProgrammer #DataEngineer #ETLJobs #GCPJobs #DataVisualization #OperationalAnalytics #NetworkAnalytics #CloudEngineer #DevOps #SiteReliabilityEngineering #AutomationEngineer #Ansible #Terraform #Kubernetes #Docker #CloudComputing,

Company AppGlide is a growth partner for fast growing software product companies globally. AppGlide leverages the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. AppGlide is led by a team of IIT & IIM alumni and is present in Chennai and Bangalore Role: Junior Business Analyst We are looking for a Junior Business Analyst who will help our business and leadership teams take data-centric decisions based on information and insights gained from analyzing a vast amount of data. - Candidate should have knowledge in SQL and manipulating large data sets in a database. - Advanced Excel proficiency including Pivot tables, vlookup / hlookup, graphs, etc. - Knowledge and experience in the Banking industry are preferred. Responsibilities Will be the point of contact for reporting/data management needs and will be responsible to drive complex data analysis and propose improvement opportunities in existing tools and reports. The Business Analyst will be responsible to establish best practices in data management, data visualization, and report distribution. Understanding requirements and converting them into technical and business delivers. Leverage data warehouse and other data sources to answer business queries. Doing the ad-hoc analysis and presenting results in a clear manner. Should also be responsible for coordinating with the development team and will be involved in reviewing and making final changes in the report as well. Skills:- Microsoft Excel, SQL and Business Analysis Skills 2+ years of experience in Microsoft Excel, SQL and Business Analysis Excellent written & spoken English skills Strong analytical and problem-solving skills Ability to think on your feet and remain calm under pressure Desire and ability to rapidly learn a wide variety of new technical skills Why you'll love AppGlide Work with fast growing international SaaS startups in AI/deep tech Founding team of IIT-IIM graduates (IIT M, IIMB, IIMA) with prior startup experience We believe in a culture of mutual respect and ownership. We value employee’s work life balance and also ensure you have ownership of your work streams. We invest in our employees training and development with structured learning plans. Location The role will be based in Chennai.

AppGlide is a growth partner for fast growing software product companies globally. We leverage the latest technology and processes to enable SaaS companies to serve their customers better and grow faster. With offices in Chennai, we are led by a team of IIT & IIM alumni. As a Technical Customer Support Advisor, you will be responsible for providing the first-line of support to our customers and partners. Collaborating closely with the customer's on-site product and customer success teams worldwide, you will rapidly resolve software issues and address customer requests. Successful candidates must possess excellent communication, analytical, and problem-solving skills, along with a strong technical acumen to deliver the highest level of problem resolution and service excellence. This role is for our Israel-based partner, a fast-growing AI-generated video creation SaaS platform. Our partner's generative AI technology elevates video content for professionals in marketing, learning and development, CX, and content creators. The platform enables users to generate photorealistic digital humans from text, reducing the cost and hassle of video production at scale. Customers include Fortune 500 companies, marketing agencies, production companies, social media platforms, leading e-learning platforms, and content creators. The solution is available through a self-service studio and an API for enterprises, makers, and developers. Our partner, established in 2017, is backed by tier 1 VCs, with over 110 million videos created using their technology. Recent clients include Warner Brothers Pictures, Publicis, Mondelez, who have utilized the platform to create extraordinary experiences. If you are excited about working with world-class teams and bleeding-edge tech - you are looking at the right place. Skills and experience: - 2+ years of experience in product/customer support - Excellent English communication (verbal/written) skills in a customer support role - Bachelors degree in related discipline or relevant experience required (Engineering/CS/MIS/Communications degree preferred) - Quick learner - Strong sense of ownership - Strong sense of urgency - Excellent organizational, customer relationship, verbal, and written communication skills - Highly dependable and professional - Excellent problem-solving and listening skills - Ability to train others in the use of customer products - Highly motivated, proactive self-starter with a positive attitude Responsibilities: - Maintain updated knowledge of all company products and services to provide adequate education to customers - Promptly respond to customer questions as per the company's SLA and provide information to resolve any issues - Provide information and instructions about relevant products - Make product suggestions to meet customers" specific needs - Obtain necessary information from customers for proper follow-up - Document important customer information for future reference - Triage newly reported problems, assign proper severity, and work to identify a resolution - Troubleshoot issues through reproducing the problem and determine resolution - Update the ticket tracking system to provide accurate and current status of support issues - Maintain proactive communication upward and across client contacts - Create Knowledge Base articles regularly to expand self-help tools for customers and internally Working days would be 5 days a week, with candidates covering Saturday/Sunday on rotation. The candidate should be a super technical, fast learner with excellent English writing and verbal skills. Why you'll love AppGlide: We believe in a culture of mutual respect and ownership. We value employees" work-life balance and ensure you have ownership of your work streams. We invest in our employees" training and development with structured learning plans. Location: The role will be based in Chennai.,