What were looking for within the Product Design team are, we believe in a thoughtful, empathetic and user-first approach to everything we do. Our mindset is that of empathy and seeking to understand. As a team, we are looking for people who share our passion for making us giving a more prominent and engaging part of social reality at large. As such, we are looking for a strategically-oriented self-starter who will champion our values (imagination, courage, kindness, respect and generosity) and care about creating equitable and inclusive spaces for all. Work locations: Bengaluru, Pune, Mumbai, Noida, Gurugram Specific to this role, we are looking for: 5+ years of content strategy experience, or a combination of content strategy and content design/UX writing experience in a product-focused environment. Experience developing and implementing content strategies and/or communications strategies for different audiences. Adept at using language that is compelling, concise, and user-centred to simplify complex interactions, guide users through a digital experience, and increase product adoption and engagement. Experience writing for web and mobile products, and a variety of content formats including instructional support content, in-app guidance, push, and email notifications. Experience creating a content design system from scratch and initiating changes and additions to guidelines and terminology as needed. Excellent communication, presentation, and analytical skills; the ability to communicate and defend concepts clearly and persuasively across different audiences and varying levels of the organization with a diplomatic and open mindset. Ability to balance multiple work streams simultaneously. Proven ability to work independently and collaborate with cross-functional team in a fast-paced environment. Meticulous approach to documentation and organization. Experience using tools including Pendo, Chameleon, Appcues, Figma, JIRA, Confluence, Courier, Maze, Airtable, or similar tools. Knowledge of UX design principles and methodologies. Knowledge and application of on-page SEO best practices. Keen interest in AI and experience incorporating AI into content workflow.
