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Cognizant
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App Support Analyst I

App Support Analyst I

Cognizant

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

net microsoft office data analysis analytical skills troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

You will need a minimum of two years related experience working in a customer service environment in a similar role with expertise in technical issue resolution. Experience in healthcare billing and training is preferred. Responsibilities include demonstrating the ability to write clearly and concisely, being proficient in Microsoft Office applications including Word, Excel, and Outlook, and possessing strong data analysis, analytical, and incident troubleshooting skills. As a Product Application Support Associate at Cognizant TriZetto, you will be responsible for providing an effortless multichannel approach to supporting TriZetto products. Your day-to-day experiences can vary from engaging groups of clients in message board discussions to providing direct phone meeting support for issues and curating knowledge base and video tutorial content to assist in AI-driven self-service offerings. The skills of our support analysts and subject matter experts fuel these efforts as we strive for the highest levels of customer satisfaction.,

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App Support Analyst I