Technical Lead, ServiceNow ITSM Transformation, Corporate Engineering Google

8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

In this role, you will be responsible for the delivery of ServiceNow transformation. You will translate the architectural goal into technical solutions and bridge the gap between strategy and execution. Working in the trenches, you will lead a team of product engineers and collaborate with ServiceNow consultants to solve technical tests and deliver the new platform. Responsibilities: - Drive the technical design, development, and configuration of IT Service Management (ITSM) solutions on the ServiceNow platform. Ensure alignment with best practices and goals through technical reviews. - Own the technical design and governance of the ServiceNow Configuration Management Database (CMDB) by implementing the Common Service Data Model (CSDM) framework for a single source of truth. - Define and enforce best practices for ServiceNow configuration and extension. Oversee partner development and configuration to maintain platform health, scalability, and upgradability, avoiding excessive customization. - Design and oversee the development of secure, efficient Application Programming Interface (API)-led integrations between ServiceNow and internal systems. - Review all technical deliverables to meet standards. Provide technical guidance and mentorship, promoting expertise and conducting periodic knowledge transfers. Qualifications Required: - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. - Certification in Implementation Specialist - IT Service Management (e.g., CIS-ITSM). - 8 years of experience working with the ServiceNow ecosystem designing and implementing the ServiceNow CSDM framework in an enterprise environment. - Experience with the ServiceNow ITSM Professional suite (e.g., Incident, Problem, Change, Request, etc), including custom application development, scripting (e.g., JavaScript, GlideAPIs), and platform configuration. - Experience in ServiceNow development including server-side and client-side scripting in JavaScript and ServiceNow integrations using REST, SOAP, and IntegrationHub. Preferred Qualifications: - Certification in ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA). - Experience with enterprise integration of ServiceNow with SAP. - Experience with ServiceNow IT Operations Management (ITOM) (e.g., Discovery, Service Mapping). - Experience with Service Portal development (e.g., AngularJS). - Experience in implementing ServiceNow Artificial Intelligence (AI) features (e.g., Predictive Intelligence, Virtual Agent) with integrating in applications.,

Posted 18 hours ago

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Senior Technical Program Manager - Payments Engineering HCLTech

12.0 - 16.0 years

0 Lacs

hyderabad, telangana

On-site

The role based in Hyderabad is a high-impact leadership position encompassing system integration, application modernization, and operational excellence. As a key member of the team, you will collaborate closely with solution architects, integration specialists, and engineering leads to drive programs aligned with the enterprise's strategic objectives. Your primary responsibilities will include working alongside Architects and Engineering Managers to design systems utilizing TIBCO BE/BW for real-time decision-making and orchestration. You will be tasked with planning team capacities, staffing TIBCO and Java microservices teams appropriately, and effectively managing dependencies across various internal and external teams. Monitoring program health, risk management, and the implementation of mitigation strategies will also be crucial aspects of your role. In this leadership position, you will be responsible for leading technical programs involving TIBCO BW/BE, Java Spring Boot microservices, and API-led integrations. Developing comprehensive program roadmaps and detailed execution plans across platform, middleware, and application layers will be essential to ensure successful project delivery. Defining functional specifications, establishing success criteria, and ensuring observability throughout the project lifecycle will also fall within your scope of responsibilities. Your role will involve championing Agile/SAFe practices for effective planning, sprint execution, and delivery tracking. Coordinating governance activities, providing executive reporting, and ensuring delivery accountability across stakeholder groups will be vital for project success. Collaboration with Cloud Ops, DevOps, and Support teams to guarantee production readiness, availability, and adherence to performance SLAs will also be a key part of your responsibilities. Additionally, you will drive incident triage and root cause analysis for any TIBCO/Java-related outages or integration failures. To be successful in this role, you should possess a minimum of 12 years of technical program management experience in integration-heavy environments and a minimum of 10 years of hands-on or architectural experience with TIBCO Business Works Tibco Business Events, Oracle, and Kafka. Strong expertise in Java/Spring Boot microservices, including RESTful API design and orchestration, is essential. Experience with enterprise integration patterns, messaging systems (JMS, EMS), and monitoring tools will also be beneficial. An in-depth understanding of SDLC, Agile methodologies (Scrum, SAFe), and continuous delivery processes is required, along with excellent communication and stakeholder management skills. Preferred qualifications include experience in the modernization of legacy platforms, knowledge of containerized deployments (Docker/Kubernetes) for microservices, certifications in TIBCO, PMP, and Agile methodologies, as well as experience with cloud migration of TIBCO workloads or hybrid TIBCO-cloud architectures.,

Posted 2 weeks ago

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