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Director - Customer Success & Revenue GoKwik

8.0 - 13.0 years

0 Lacs

haryana

On-site

Role Overview: As the Director/Senior Director of Customer Success at GoKwik, your role is crucial in driving retention, expansion, and long-term growth for the KwikEngage vertical. You will lead a high-performing team of 30+ Customer Success Managers (CSMs), manage a $30M+ ARR book of business, and implement strategies to reduce churn, grow accounts, and meet the vertical's P&L objectives. This leadership position requires setting strategies, achieving outcomes, and establishing trusted relationships with strategic brands in the ecosystem. Key Responsibilities: - Design and execute a robust Customer Success strategy aligned with KwikEngage's P&L and GoKwik's overall objectives - Manage and ...

Posted 1 month ago

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