API Support & Integration Engineer

In this role, you will play a crucial part in enhancing the support experience for API customers. Your responsibilities will include: - Providing Level 3 technical support to Product Support and UK Solutions teams for the Connect API Product. - Coaching Product Support and UK Solutions team members on effective troubleshooting techniques. - Managing customer expectations and ensuring key SLAs are met. - Becoming a product expert on our Connect API Product to address most user queries. - Developing documentation like FAQs and How-Tos to offer useful troubleshooting and support information. - Promoting continuous improvement and best practices within the department. - Delivering software solutions to automate manual tasks involved in customer support. - Maintaining relationships with API development teams to stay updated on development work and aid in resolving complex queries. Qualifications required for this role include: - Troubleshooting and resolving issues in live production environments with a track record of successful implementation strategies. - Experience in a technical operations support role. - Knowledge of AWS Cloudwatch/X-Ray Analysis, including dashboards, metrics, traces, and log analytics. - Proficiency in using Postman or similar REST clients. - Fluency in one or more high-level programming languages like Python, Node, or C#. - Experience with CI/CD platforms such as Azure DevOps and using repositories like GIT. - Experience in integrating with RESTful APIs. - Strong problem-solving and analytical skills. - Self-motivated, punctual, organized, and a team player. - Trustworthy, quick-thinking, optimistic, resilient, and upholding high standards of creativity. Additionally, Creditsafe is currently undergoing technology stack updates and process modernization. The Delivery department at Creditsafe plays a central role in building new products with cutting-edge technology while supporting existing products. Career development is emphasized at Creditsafe, with opportunities for learning new skills and technologies. The company aims to be a disrupting influence in the sector and values proactive, challenging, and fast-paced environments. If you are excited about contributing to a rapidly growing company like Creditsafe and being part of a team focused on doubling the company's size in the next five years, we encourage you to get in touch and explore joining us.,