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Pylon Management Consulting logo
Technical Support Specialist Pylon Management Consulting

5.0 - 8.0 years

10 - 15 Lacs

bengaluru

Remote

Provide Tier 1 and Tier 2 technical support to global customers via phone, email, and support portals, ensuring timely and effective resolution. Troubleshoot technical issues related to CRM systems (e.g., Salesforce, Zoho, Zendesk) and ticketing tools (e.g., Jira, Confluence). Analyze and interpret logs, XML data, and API responses, and understand basic data synchronization flows to resolve customer issues. Act as the liaison between customers and internal teams, escalating issues where necessary and following through to resolution. Accurately document all support interactions and maintain detailed case records in the companys CRM and knowledge base. Stay calm and organized during high-volum...

Posted 14 hours ago

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