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Emkay Global Financial Services Ltd logo
Application Support Team Lead Emkay Global Financial Services Ltd

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As the Application Support Team Lead, your role involves managing a team of support consultants (1st-3rd line) to ensure the smooth operation of application support services. Your focus will be on incident resolution, process improvement, and maintaining high levels of customer satisfaction. Key Responsibilities: - Lead, mentor, and coach support consultants - Identify training needs and support career development - Oversee application support for key trading platforms Incident & Issue Management: - Oversee the resolution of client-reported issues within SLAs - Escalate critical issues and coordinate with development and QA teams - Ensure root cause analysis and permanent solutions are imple...

Posted 2 months ago

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