1.0 - 5.0 years

0 Lacs

noida, all india

On-site

As a support generalist, your primary role will be to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: - Manage and resolve support tickets via software configuration, reporting, and database queries - Triage issues into appropriate categories based on guidance and rules - Identify and assess customer needs to achieve satisfaction - Build trust through open and interactive communication - Troubleshoot and assist customers with API issues and requests - Assist with virtual customer training sessions and webinars - Work with internal teams to resolve customer tickets within internal ...

Posted 4 days ago

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Support Specialist Rightsline

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: As a support generalist, your primary role will be to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: - Manage and resolve support tickets via software configuration, reporting, and database queries - Triage issues into appropriate categories based on guidance and rules - Identify and assess customer needs to achieve satisfaction - Build trust through open and interactive communication - Troubleshoot and assist customers with API issues and requests - Assist with virtual customer training sessions and webinars - Work with internal teams to resolve customer tickets w...

Posted 2 months ago

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