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1.0 - 5.0 years
0 Lacs
noida, uttar pradesh
On-site
Role Overview: As a support generalist, your primary role will be to manage and resolve incoming support tickets, triage issues, and build sustainable relationships with customers through open communication. Key Responsibilities: - Manage and resolve support tickets via software configuration, reporting, and database queries - Triage issues into appropriate categories based on guidance and rules - Identify and assess customer needs to achieve satisfaction - Build trust through open and interactive communication - Troubleshoot and assist customers with API issues and requests - Assist with virtual customer training sessions and webinars - Work with internal teams to resolve customer tickets w...
Posted 1 day ago
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