Customer Technical Services Analyst I Mastercard

1.0 - 5.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Customer Technical Services Analyst I at Open Banking Client Support, you will play a crucial role in providing exemplary technical support to clients, focusing on integrations, troubleshooting, and API Services training within a 24/7 operational framework. Your dedication to continuous improvement and adept problem-solving skills will be instrumental in driving our customer experience strategy forward through innovation. Your responsibilities will include leveraging your expertise in scripting, XML, databases, task management, and web applications to devise enhanced approaches for resolving customer issues. You will be expected to possess a deep understanding of platform and API features and effectively communicate these to clients. Your agility in identifying potential solutions and providing practical guidance during technical troubleshooting sessions will be key to ensuring customer satisfaction. Building and nurturing trusting relationships with customers, developers, engineers, and business partners will be a critical aspect of your role. You will champion issue resolution in alignment with SLAs and KPIs, utilizing exceptional troubleshooting skills to collaborate with internal team members effectively. The ideal candidate for this position should have prior experience in customer-facing service/support roles and a proven track record of interacting closely with customers. You should be comfortable with independent troubleshooting and problem-solving while demonstrating the ability to collaborate with internal and external stakeholders for issue resolution. Strong written and verbal communication skills are essential, along with the capacity to convey information professionally in a highly technical environment. You should excel at assimilating technical concepts and presenting technical issues clearly to non-technical audiences. Additionally, exposure to API structures, SaaS service implementations, databases like SQL, and other web service technologies in SaaS models would be desirable for this role. As part of your corporate security responsibility, you will be expected to abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of accessed information, report any suspected information security violations or breaches, and complete all mandatory security trainings in accordance with Mastercard's guidelines. Your commitment to information security will be crucial in safeguarding Mastercard assets, information, and networks.,

Posted 3 weeks ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.