Technical Support Specialist -UPI Services ti Steps

1.0 - 3.0 years

1 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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Technical Support Specialist UPI Services Job Title : Technical Support Specialist UPI Services Location : Chennai, Hyderabad, Bangalore Experience : 1-3 Role Summary: Provide technical assistance and troubleshooting for UPI-related issues across customer and partner platforms, ensuring smooth integration and transaction flow. Key Responsibilities: Respond to technical queries from users, merchants, and partners. Diagnose and resolve UPI transaction failures, API errors, and integration bugs. Maintain documentation and FAQs for UPI services. Collaborate with engineering and product teams for bug fixes and enhancements. Monitor UPI performance metrics and escalate anomalies. Qualifications: 2...

Posted 3 months ago

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Engineer - Telecom Service Assurance Prodapt Solutions

3.0 - 7.0 years

2 - 5 Lacs

Chennai

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Opportunity for Telecom Service Assurance Engineers : Overview: MVNO (Mobile Virtual Network Operator) successfully requires a blend of telecom expertise , IT systems knowledge , and business acumen Role & responsibilities Responsible for the equipments operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network c...

Posted 3 months ago

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