Apartment Community Manager

Key Responsibilities:

1. Operations & Maintenance:

- Oversee the operation and maintenance of all apartment amenities, including lifts, gym, swimming pool, STP, power transformers, and clubhouse.

- Ensure that common areas (gardens, parking lots, party halls, badminton courts) are well-maintained.

- Supervise housekeeping, security personnel, electricians, plumbers, and other staff for their daily duties.

- Coordinate timely repairs and regular maintenance schedules for equipment and facilities.

- Manage the solar panel systems, power backup (diesel generators), and water supply (overhead tanks, water management systems).

2. Resident Relations:

- Address resident queries, complaints, and suggestions in a timely and professional manner.

- Facilitate communication between the residents and the managing committee, ensuring transparency.

- Facilitate to organize community events, such as festivals, health checkups, and clubs for children and senior citizens, in coordination with the Events Sub-Committee.

3. Financial Management:

- Assist in preparing and managing the communitys budget, including collecting rents from commercial shops within the apartment complex.

- Monitor vendor payments, manage community finances, and ensure expenses stay within the approved budget.

- Maintain a record of income and expenditure for services like clubhouse bookings and grocery stores.

4. Staff Management:

- Schedule work shifts and monitor staff performance to ensure high standards of service.

- Review qualifications of security and other personnel regularly to ensure compliance with standards.

5. Compliance & Safety:

- Ensure that the apartment complex complies with all local regulations, including fire safety, sanitation, and security protocols.

- Oversee waste management and recycling programs in compliance with GHMC standards.

- Organize regular safety inspections, including checking CCTV systems and security protocols.

- Handle emergency situations such as power outages, water shortages, or security breaches.

6. Vendor Management:

- Liaise with external vendors for maintenance contracts, repairs, waste disposal, and other essential services.

- Renew contracts like the Annual Maintenance Contract (AMC) for lifts, security systems, and other equipment.

- Ensure timely delivery of services and proper negotiation for best rates with vendors.

7. Administration:

- Maintain records of all community-related transactions, complaints, and activities.

- Submit monthly reports to the Managing Committee, detailing operational efficiency, budget adherence, and ongoing projects.

- Oversee and manage bookings of common areas, ensuring policies for usage are strictly followed.

- Assist the community association with tasks such as documentation, GST declarations, and other compliance matters.

Qualifications:

- Bachelors degree in management, hospitality, or a related field.

- 2-5 years of experience in property or facility management.

- Knowledge of building management systems, electrical/plumbing systems, and maintenance protocols.

- Strong communication, interpersonal, and leadership skills.

- Proficient in MS Office and management software tools.

- Experience with community management, vendor management, and budget oversight.

Skills:

- Leadership & Team Management

- Problem-solving & Conflict Resolution

- Budget Management & Financial Oversight

- Vendor & Contract Management

- Time Management & Prioritization

- Excellent Communication Skills

Preferred:

Experience in managing large residential complexes or apartment communities with over 200 units.