Customer Support Outpace Consulting Services

1.0 - 5.0 years

3 - 6 Lacs

Kolkata, West Bengal, India

On-site

We're looking for dedicated Customer Support Specialists to join a leading IT MNC in Kolkata for our International Voice and Chat process. As a Customer Service Representative, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across both voice and chat channels. This role specifically focuses on the ANZ Utilities industry , requiring a strong understanding of customer needs in this sector, a commitment to prompt, accurate, and compliant service, and the ability to manage a wide range of customer interactions. Key Responsibilities: Customer Interaction: Handle both inbound and outbound calls from customers or authoriz...

Posted 3 months ago

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International Voice / Chat Support Outpace Consulting Services

1.0 - 5.0 years

4 - 6 Lacs

Kolkata, West Bengal, India

On-site

We're hiring Customer Support Specialists for an International Voice / Chat Process at a leading IT MNC in Kolkata. As a Customer Service Representative, you'll be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience across both voice and potentially chat channels. This role specifically focuses on the ANZ Utilities industry , requiring a strong understanding of customer needs in this sector and a commitment to prompt, accurate, and compliant service. Key Responsibilities: Customer Interaction: Handle both inbound and outbound calls from customers or authorized third parties regarding all process and contingency situati...

Posted 3 months ago

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Workforce Management Outpace Consulting Services

3.0 - 6.0 years

3 - 6 Lacs

Kolkata, West Bengal, India

On-site

Outpace Consulting Services is seeking a skilled Workforce Management Lead for a leading ITES company. In this role, you will be responsible for planning, forecasting, scheduling, and managing staffing resources, particularly within contact center environments. Your primary goal will be to balance cost efficiency with service quality by ensuring the right number of people are scheduled at the right times to effectively handle customer demand, preventing both overstaffing and understaffing. Key Responsibilities: Forecasting & Scheduling: Apply your expertise in Forecasting, Scheduling, and Capacity Planning to optimize staffing levels. Capacity Management: Execute capacity ramp-up and ramp-do...

Posted 3 months ago

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