Cartus: Global Supply Chain Executive / Specialist About Cartus: Cartus, founded in 1955, is a leading provider of global relocation solutions. We offer a comprehensive range of services, including logistical support, international assignment compensation, intercultural and language training, and consulting solutions. Our mission is to help relocating employees and their families find their way to new homes, new communities, and new experiences. We are headquartered in Danbury, Connecticut, with additional offices worldwide. Cartus is committed to innovation, adapting to market dynamics, and maintaining a strong, stable foundation to execute our bold vision of being a tech-enabled service company. We prioritize diversity, equity, inclusion, and belonging, which strengthens our teams and fuels our success. About Anywhere : Anywhere is leading the world on a better journey home, helping people make moves that matter. Our purpose is to empower everyone’s next move, whether for career, business, or home. We move with integrity, heart, and as one team, always striving for growth, finding better ways, focusing on talent, and achieving exceptional results. As part of the Anywhere family, Cartus benefits from best-in-class brokers, agents, and real estate thought leaders, ensuring we deliver superior service to our clients and relocating employees. Global Supply Chain Executive / Specialist I Job Description: This role is pivotal in ensuring our supplier network exceeds service level agreements, drives innovation, and partners with Cartus to navigate successful relocations. The ideal candidate will evaluate supplier service, identify and track performance trends, and implement continuous improvement strategies. This role will work closely with internal departments to understand and address their needs, communicate effectively with suppliers, and facilitate regular meetings to discuss performance and future planning. Your Role & Accountabilities: Focus on international supplier management within the designated region. Investigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards. Collaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network. Track and report supplier and operational escalations daily through internal systems. Provide regular updates on service and best practices to designated supplier networks. Support reporting requirements by analyzing and tracking service defects to identify trends. Organize and participate in supplier review meetings. Participate or conduct monthly/quarterly dashboard calls with suppliers and communicate issues. Facilitate internal and external training sessions. Arrange and facilitate new hire training Maintain documentation of Supply Chain Management processes. Attend internal operational and senior meetings as needed. Engage with operational teams through virtual meetings, representing Supply Chain. Support supplier pricing requests and new business pricing. Handle ad hoc reporting requests and system troubleshooting. Conduct regular audits of supplier platforms. Resolve supplier invoicing issues. Participate in project work aligned with Supply Chain Management strategy. Creating supplier profile and work initiation in internal systems How You Succeed: Our winning behaviours represent how we succeed and what we believe in, they shape our culture and enable our employees and business to continuously thrive. Always aspire to role model these. Obsess about Growth: Focus e very day on making a big impact and accelerating growth Relentlessly Focus on Talent: B e the reason we attract and keep phenomenal people Always Find a Better Way : Explore and embrace what is possible Achieve Exceptional Results : Take decisive action and deliver on your commitments Who You Are: Highly organised and self-motivated Customer focused Excellent interpersonal skills with the ability to communicate and influence clearly and effectively Ability to use own initiative Strong presentation and negotiation skills Results orientated Sound judgement and decision-making skills Team player with proven partnering skills Cultural sensitivity Experience You Need: Demonstrating winning behaviors Ability to manage complex and multi-supplier relationships Ability to support manager with team requirement and/or supplier management Prior vendor/supplier management experience desirable Procurement background an advantage Preferably some previous experience in relocation management Availability to travel occasionally Proficient in MS Word, Excel and PowerPoint
Job Title / Qualifications: International Assignment Consultant Reports To: Client Services Manager Primary Function: International Relocation Service provider for Global Clients and taking ownership of high quality Client driven services for their employees internationally. The Consultant serves as the navigator and owner of the assignment process for their international assignees. Provide subject matter expertise in relation to all assignment–related issues. Responsibilities may include administration of client’s mobility policy/program; delivering expatriate compensation-related services, counselling on best utilization of resources (i.e. language and cross-cultural trainings); coordinating the shipment of household goods, destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through delivery of Top Block service, the highest accolade that an assignee can give. UNDERPINNING ATTITUDINAL REQUISITES: This role operates at a professional level, and as such requires to be able to think laterally and be highly flexible. Job satisfaction will be a key motivational driver for a successful Consultant. Working within a pressurised environment, the ability to manage perceived stresses of the role will be vitally important. Whilst a number of underpinning processes are apparent there will regularly be the need to work independent of these and demonstrate the ability to think creatively outside of the norm. Major Duties and Responsibilities: Provide single point of co-ordination for all phases of International relocation activities, administering and policing client policy on behalf of client as outlined in their specific policies Provide impeccable customer service to assignee and their family Coordinate the delivery of services and manage vendors as dictated by client policy Counsel employees to the best utilization of program benefits Demonstrate sound knowledge of products and services Dealing with Client’s employees on a day to day basis in accordance with their policy Deliver the International Relocation products and services to the employee Strive to maintain Cartus’ position as the Market Leader by continuing to deliver exceptional customer services Participate in special projects as needed, including client presentations and client/supplier training Identify growth opportunities and refer it to the Account Management Team Be responsible for the co-ordination of Cartus Services, i.e., language, and cross-cultural training. To counsel the employee on their payroll benefits and partner closely with client Payroll teams to ensure seamless service delivery Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle Demonstrate knowledge of policy and programs in all interactions with client Recommend enhancements to client policy, dependant on the client you are working with. Evaluate client policy and recommend revisions and customization as appropriate Provide consultative expertise regarding industry best practices and program administration Research information to assist clients in the development of new and existing international policies and compensation programs. Develop and maintain all pertinent records and ad hoc reports for management review and decision making Maintain and Manage relationships with Cartus’ internal departments and external suppliers/partners in regards to reaching the clients expectations Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes. Ensure 100% accuracy and data integrity in all Cartus systems Maintain compliance with Cartus’ core values, practices, and standards Assist with the development and training of Train new internal personnel Critical Dimensions: Customer Service & administration Skills High level of proficiency PC/Systems literate Team Player Clear and concise, excellent use of verbal and written communication skills Planning & Organisation Skills Detail oriented- ability to multitask Interpersonal/Influencing Skills Strategic thinker -strong judgement and decision making skills Cultural sensitivity Able to work on your own initiative and in a team environment Strong analytical and problem resolution skills Experience Requirement: Related business experience in the customer service or relocation field required Business experience in a highly pressurized customer service environment Demonstrated analytical and process skills are a minimum requirement High level of accuracy and process orientation required Bilingual and/or expatriate experience desirable Computer Literacy MS Office, Excel to an intermediate level
Purpose : The Senior Regional coordinator will be responsible for effectively partnering with Client and Cartus global operations and finance to ensure strict audit and control processes are adhered to as per clients’ requirements, whilst driving simplification/ process improvement and supporting Cartus management with reporting and financial enquiries. Focusing on system data integrity through co-ordination. Obsess about Growth - Collaborating closely with the team manager to meet company and client KPIs. Proactively seeking opportunities to resolve unique customer concerns and identify process improvement opportunities. Participating in process development and enhancements to improve service delivery. Relentlessly Focus on Talent - Fostering team effectiveness, cooperation, motivation, and professional growth. Assessing employee strengths and developmental needs, providing timely, clear, and objective coaching. Assisting in staff recruitment and selection to build a strong team. Always Find a Better Way - Demonstrating superior knowledge of Cartus products and services in all interactions. Researching foreign country-specific information to assist clients in developing new and existing international policies and compensation programs. Continuously developing overall RC team performance and implementing improvements. Achieve Exceptional Results - Managing and supporting a regional group of countries, handling service inquiries and payment approvals. Compiling, analysing, and interpreting data for accurate client reporting. Maintaining relationships with internal departments and external suppliers/partners to meet and exceed client needs. Maintaining records and reports for management review and decision-making. Your Role & Accountabilities: Managing and supporting with payment and lease contracts within EMEA and The America’s. Review documents with accuracy and with timeframes Monitor and validate payments as per processes Maintain internal spreadsheets and training documents. Partner with clients 3rd party provider to ensure all client data is input onto relevant Cartus systems and reported accurately. Adhere to country nuances and ensure all country specifics are recorded and updated. Responding to service inquiries, and payment approvals of third party invoices. Work/partners with tri-regional team members, participating in process development and enhancements to the day to day delivery of services. Research foreign country specific information to assist clients in the development of new and existing international policies, processes and compensation programs Participate in client calls to discuss any process changes and escalations Maintain and enhance relationships with Cartus internal departments and external suppliers/partners in regard to meeting and exceeding client needs. Work with consultant and service providers to ensure the recovery of security deposits. Assist provider with end of property tasks for example return of deposit and utility payments.
JOB TITLE: Data Control Specialist DEPARTMENT: File Set Up PRIMARY FUNCTION: Accurate and timely creation of customer files in the ATLAS System. Creating customer profiles in ATLAS to support relocation requests from our clients. Using internal tools to make appropriate decisions to drive—client, contract, division, currency, move type, policy, products etc. in the main Cartus application, ATLAS. These decisions drive workflow, billing, service delivery, and financial drivers for Cartus. This team member will also manage updates to customer files and stuck customer resolutions. MAJOR DUTIES AND RESPONSIBILITIES: Timely and accurate input of customer data in Atlas system. Understand key financial controls and the Contract and policy setup to support customer file creation. Stop (Stick) customer files when not all required information provided or key decisions cannot be made. Also, manage and escalate authorizations where a US Sanctioned country is involved. Manage update requests to customer files. Identification and communication of potential gaps in coding matrices to leadership. Aide in training of new hires and/or temps. Assist with new system rollouts and testing. Assists with data integrity reports and projects. Manage to sensitive and confidential information provided by our clients. Perform OFAC checks on customers when required. Other projects and tasks as required by management. DIMENSIONS: Attention to Detail Ability to meet productivity goals, while maintaining accuracy Strong Analytical Skills/Critical Thinking Accuracy/Quality of Work Excellent Verbal and Written Skills Teamwork Flexibility Organizational Skills Ability to Multi Task QUALIFICATIONS: Strong Typing Skills Produce volume of work with accuracy Proficient in Microsoft Word and Excel Ability to reference multiple documents and make key decisions—and identify conflicting information Demonstrated ability to handle sensitive/confidential materials Demonstrated ability to take initiative College degree or equivalent work experiences preferred