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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a Desktop Support Engineer, Technical Support Engineer, or similar role, you will utilize your expertise in Windows/Linux/Mac OS environments and office automation products to address user tickets related to hardware, software, and networking. Your responsibilities will include walking customers through application installations, troubleshooting network issues, and providing remote support. To excel in this role, you must possess hands-on experience with network security practices, anti-virus programs, and be proficient in SCCM, Active Directory, and Networking protocols. Your ability to perform remote troubleshooting, customize desktop applications, and guide users with clear instructions will be essential. Furthermore, your customer-oriented attitude, problem-solving skills, and multitasking abilities will be key as you troubleshoot and deploy Patch management, endpoint antivirus, and conduct remote troubleshooting. Recording technical issues, escalating unresolved problems, and following up with clients to ensure system functionality are also crucial aspects of your responsibilities. Your role will involve creating technical documentation, reporting customer feedback, and collaborating with the team to enhance product offerings. A degree in Computer Science or a relevant field will be advantageous in this position. Join us in delivering exceptional technical support and contributing to a seamless user experience.,

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0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for providing desktop support and technical assistance in a professional setting. Your duties will involve working with Windows/Linux/Mac OS environments, office automation products, and computer peripherals such as printers and scanners. It is essential to have a good understanding of network security practices and anti-virus programs to ensure the security of the systems. As a Desktop Support Engineer, you should be capable of performing remote troubleshooting and offering clear instructions to resolve technical issues efficiently. Your problem-solving skills and ability to multitask will be crucial in managing various tasks effectively. A customer-oriented approach is essential to ensure high-quality support and service. The ideal candidate will have a BSc in Computer Science or a related field. This position offers job types including full-time, part-time, permanent, and fresher roles with an expected work schedule of 48 hours per week. Benefits such as Provident Fund are provided, and the work location is in person. If you are looking to utilize your technical skills and provide exceptional desktop support, this role offers an opportunity to contribute to a dynamic work environment and enhance your expertise in the field.,

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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The ideal candidate for this position should have proven work experience as a Desktop Support Engineer, Technical Support Engineer, or a similar role. You should possess hands-on experience working with Windows/Linux/Mac OS environments and have a good understanding of office automation products and computer peripherals such as printers and scanners. Knowledge of network security practices, anti-virus programs, SCCM, Active Directory, and Networking protocols including Subnetting is essential. You should have executed Image and Patch management and be familiar with endpoint protection applications. As a Desktop Support Engineer, your responsibilities include addressing user tickets related to hardware, software, and networking issues. You will guide customers through the installation of applications and computer peripherals, provide Active Directory management, troubleshoot and deploy Patch management and endpoint antivirus, and conduct remote troubleshooting. Your problem-solving skills will be put to the test as you ask targeted questions to diagnose issues, provide step-by-step instructions to users, and test alternative solutions until the problem is resolved. In addition, you will customize desktop applications based on user requirements, maintain detailed logs of technical issues and solutions, escalate unresolved problems to the next level of support, follow up with clients to ensure system functionality, and report customer feedback and product requests. Your customer-oriented attitude, excellent multitasking skills, and ability to provide clear instructions will be crucial in this role. A BSc in Computer Science or a relevant field is preferred for this position.,

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1.0 - 7.0 years

0 - 0 Lacs

haryana

On-site

You will be responsible for managing and monitoring all installed systems and infrastructure to ensure the highest level of availability. Providing L1 Level support in LAN and Remote support will be a key aspect of your role. You will also be required to offer Software, Hardware, Network Support, and Operating System support. Configuring Microsoft Outlook for users and troubleshooting mail problems, along with tasks such as basic networking, peer-to-peer connections, mapping drives, and data sharing will be part of your daily responsibilities. It is essential to have proven work experience as a Desktop Support Engineer, Technical Support Engineer, or in a similar role. You will be addressing user tickets regarding hardware, software, and networking, as well as installing applications and computer peripherals. Hands-on experience with Windows environments is necessary, along with knowledge of network security practices and anti-virus programs. Excellent problem-solving and multitasking skills, a customer-oriented attitude, and the ability to handle printers and Wi-Fi devices in customer locations are also required. Qualifications: - Experience: 1 - 7 Years - Salary: 2 Lac To 2 Lac 50 Thousand P.A. - Industry: IT Hardware / Technical Support / Telecom Engineering - Qualification: Other Bachelor Degree Key Skills: - Hardware Engineer - Network Engineer - Hardware Faculty - LAN Maintenance - Walk in,

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