Desktop Support Engineer OrbiTouch HR (orbiTouch outsourcing pvt ltd)

3.0 - 5.0 years

0 Lacs

india

On-site

Designation : Desktop Support Engineer Experience: 3+ years of experience in hardware and network industry Salary: between 25k to 35k Location: Ankleshwar, GIDC Essential Duties and Responsibilities : Should be capable to support for hardware, networking and software issues. Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals. Set up new workstations, install software applications, and configure user accounts. Perform regular maintenance on hardware and software to ensure optimal performance. Maintain records of issues, resolutions, and inventory of hardware and software assets. Assist in training users on new software and technologies, providing gui...

Posted 1 month ago

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Tech Support Engineer UnifyCX

1.0 - 5.0 years

0 Lacs

karnataka

On-site

As an agent handling customer interactions via chat and ticketing channels, your primary responsibility will be to provide efficient and high-quality support to customers. In the chat support role, you will engage with customers in real-time, addressing their questions, troubleshooting issues, and offering guidance on product usage using clear and concise language. It is important to handle a maximum of 3 chats simultaneously while maintaining an average response time in line with SLAs. In the ticket support role, you will respond to tickets using clear and concise language, utilizing appropriate canned responses to ensure all customer questions are adequately answered. You will also be resp...

Posted 3 months ago

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