Senior Network Security - Trend Micro (EDR/AV, or Trelix/HIPS) NTT DATA

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in ensuring the security of our clients" systems. You will be responsible for conducting regular assessments of deployed security solutions to identify vulnerabilities and recommending and implementing enhancements based on your findings. Your expertise in endpoint protection methods and cybersecurity technologies, including adaptive technologies, antivirus, firewalls, and intrusion detection systems, will be essential in this role. In this position, you will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients efficiently. Your primary objective will be to review client requests or tickets, applying your technical and process knowledge to resolve them without breaching service level agreements (SLAs). Additionally, you will provide second-line support for incidents and requests with a medium level of complexity, ensuring that our clients receive timely and effective solutions. Your role may also involve contributing to or supporting project work as needed, further expanding your skills and expertise in the field of security managed services. You will be expected to demonstrate a strong knowledge and a minimum of 5 years of hands-on experience in at least 3 areas of security, such as Antivirus (EPP), EDR (Endpoint Detection & Response), Anti-APT (Anti-Advanced Persistent Threat), and Trellix/HIPS. As part of your responsibilities, you will install, configure, and maintain the software and hardware of EPP, EDR, HIPS, and Anti-APT solutions, responding to tickets in accordance with SLA guidelines. You will record, track, and document the request problem-solving process, including actions taken, and analyze and fix risk and scan logs. Moreover, you will assist in new hire training for basic IT needs and interact with OEM for any incident resolution. To be eligible for this role, you should hold a CCNA certification, while a CCNP in Security or PCNSE certification would be considered advantageous. Additionally, you should have a moderate level of relevant managed services experience in handling Security Infrastructure, knowledge of ticketing tools (preferably ServiceNow), working knowledge of ITIL processes, and experience collaborating with vendors and third parties. NTT DATA is an Equal Opportunity Employer that values diversity and inclusion in the workplace. Join our global team and continue to grow, belong, and thrive in an environment that encourages you to seize new opportunities and challenges, expand your skills, and prepare yourself for future advancements in your career.,

Posted 5 days ago

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