Anaplan Developer

Role Overview: As the Production Support Specialist at Wipro Limited, your role is crucial in supporting process delivery by overseeing daily performance, resolving technical escalations, and developing technical capability within the team. Key Responsibilities: - Oversee and support process by reviewing daily transactions on performance parameters - Review performance dashboard and scores for the team - Support the team in improving performance parameters by providing technical support and process guidance - Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions - Ensure standard processes and procedures are followed to resolve all client queries - Resolve client queries as per the SLAs defined in the contract - Develop an understanding of the process/product for team members to facilitate better client interaction and troubleshooting - Document and analyze call logs to identify trends and prevent future problems - Handle technical escalations through effective diagnosis and troubleshooting of client queries - Manage and resolve technical roadblocks/escalations as per SLA and quality requirements - Timely escalate issues to TA & SES if unable to resolve them - Provide product support and resolution to clients by guiding users through step-by-step solutions - Troubleshoot all client queries in a user-friendly, courteous, and professional manner - Offer alternative solutions to clients with the objective of retaining business - Build people capability by mentoring and guiding Production Specialists on improving technical knowledge - Collate and conduct trainings to bridge skill gaps identified through interviews - Undertake product trainings to stay current with features, changes, and updates - Identify common problems, recommend resolutions, and update job knowledge through self-learning opportunities Qualifications Required: - Mandatory Skills: Anaplan - Experience: 5-8 Years (Note: Omitting the "Additional Details" section as it is not present in the provided Job Description.),