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Senior Process Designer PhonePe

3.0 - 7.0 years

0 Lacs

karnataka

On-site

Role Overview: At PhonePe, you will be responsible for designing process flows for both manual and automated Customer Experience (CX) channels with the goal of improving efficiency, performance, and user satisfaction. You will collaborate with cross-functional teams and leverage data insights to streamline existing processes and drive continuous improvement. Additionally, you will be accountable for content building for various CX assets to enhance user experience. Key Responsibilities: - Design process flows for manual CX channels like Agent desk and analyze end-to-end customer and developer journeys to identify improvement opportunities. - Create SOPs and support playbooks to enhance effic...

Posted 2 weeks ago

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