Unit Manager-Turbo Cross Sell IDFC FIRST Bank

10.0 - 18.0 years

0 Lacs

kolkata, west bengal

On-site

The Unit Manager - Turbo Cross Sell is responsible for managing the Outbound Call Centre operations to generate business for Cross Selling various products. This role involves overseeing a team responsible for generating interest among pre-approved customers for the Bank's financial services through an outsourced call center. The key responsibilities include achieving business targets, managing costs, ensuring ROI, revenue generation, attrition management, and adherence to processes. The ideal candidate should have a strong understanding of call center management and technology, particularly in utilizing dialer technology to enhance business growth. Additionally, the candidate will be managing a team of 250 to 300 outsourced/captive call center employees, requiring strong people management and interpersonal skills. Aligning with business budgets, designing strategies for business delivery, analyzing data, and implementing effective dialing strategies are crucial aspects of the role. In addition to primary responsibilities, the Unit Manager will be involved in reviewing mechanisms at different levels, conducting performance reviews, managing relationships with vendors, overseeing billing processes, and creating performance matrices for leadership review. Addressing technical queries, identifying process weaknesses, ensuring quality sales, and maintaining a strong process orientation are also essential components of the role. As a Manager, the Unit Manager - Turbo Cross Sell will review Team Managers and Team Leads to ensure budget delivery, provide quality governance, and offer coaching directions for consistent outputs. The candidate should have a Bachelor's degree in any relevant field and possess 10-18 years of senior-level experience in a similar role.,

Posted 5 days ago

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Director Technology, Digital and Analytics Enablement Amgen

10.0 - 15.0 years

0 Lacs

hyderabad, telangana

On-site

The Director of Global Procurement Technology and Analytics Enablement at Amgen plays a pivotal role in leading a Center of Excellence (CoE) dedicated to leveraging cutting-edge technologies and analytics to transform procurement processes. This strategic position involves spearheading the development and implementation of a comprehensive digital transformation strategy within the procurement function, with a focus on enhancing data-driven decision-making and optimizing operational efficiencies on a global scale. The Director will be responsible for leading a team, engaging with senior leadership across procurement, and fostering collaborative relationships with various teams to drive innovation and efficiency. Key Responsibilities include: - **Strategic Leadership and Vision:** Developing and driving the strategic vision for procurement technology and analytics in alignment with Amgen's global business objectives. - **Center of Excellence Management:** Building and overseeing a CoE for procurement technology and analytics to drive technological advancements and analytical capabilities within the procurement team. - **Technology Implementation and Integration:** Selecting, implementing, and integrating new procurement technologies to meet the organization's strategic needs and deliver tangible benefits. - **Advanced Data Analytics:** Advocating for the development and utilization of advanced analytics models and data visualization tools to provide strategic insights and support business decisions. - **Stakeholder Engagement:** Collaborating with senior leadership to ensure alignment on technology and analytics strategies, fostering cross-functional collaboration. - **Supplier Relationship Management:** Utilizing technology to enhance supplier engagement, drive negotiations, and form partnerships that benefit Amgen strategically and operationally. - **Risk Management and Compliance:** Ensuring compliance of all technology and analytics initiatives with international standards and regulations to maintain data integrity and security. - **Team Leadership and Talent Development:** Mentoring and developing a high-performing team within the CoE to encourage continuous learning and innovation. **Must Have Skills:** - Advanced knowledge of procurement technologies and systems. - Expertise in systems integration, implementation, and project management. - Strong understanding of procurement processes and the ability to identify and deliver integration and efficiencies. - Track record in leading procurement digital roadmaps, data analytics, and project management. - Proficiency in analyzing large datasets, identifying trends, and deriving actionable insights. - Experience with procurement technology and software systems such as ERPs, spend analysis tools, and data visualization tools. **Soft Skills:** - Strategic and Analytical Thinking: Ability to apply data and technology in solving complex business challenges. - Communication: Strong interpersonal skills for working with stakeholders at all levels. - Project Management: Proficiency in managing large-scale technology implementation projects. **Basic Qualifications:** - B.S./B.A. degree. - 10-15 years of relevant business experience. - 10-12 years of multi-disciplined procurement experience. - 5 years of Pharmaceutical Procurement experience. Amgen is an equal opportunity employer committed to providing reasonable accommodation for individuals with disabilities throughout the job application and interview process, essential job functions, and other benefits of employment. Candidates requiring accommodation should contact us to request assistance.,

Posted 2 weeks ago

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