Senior Project Manager Program Implementation Etech Global Services

7.0 - 11.0 years

0 Lacs

gandhinagar, gujarat

On-site

As a Senior Project Manager - Program Implementation at our Gandhinagar office, you will play a crucial role in leading complex projects across various domains, including call center operations, analytics implementations, software development, and strategic business initiatives. Your responsibilities will include overseeing concurrent projects, coordinating third-party vendor implementations, and ensuring alignment with Etech's business objectives and client success metrics. You will lead software application development projects using Agile/Scrum methodologies, manage the implementation of speech and text analytics solutions, and coordinate system integrations between contact center platforms, CRM systems, and analytics platforms. Additionally, you will conduct comprehensive requirements gathering sessions, develop detailed Project Design Documents (PDD), and facilitate executive-level project reviews. In your role, you will mentor Assistant Project Managers and Project Managers, lead cross-functional teams, and conduct performance evaluations to foster collaboration and professional development. You will establish project management standards, implement project governance frameworks, and maintain comprehensive project documentation using enterprise tools. Your technical knowledge should include a strong understanding of contact center technologies, experience with analytics platforms and tools, knowledge of speech and text analytics solutions, familiarity with software development methodologies, and experience with cloud platforms and SaaS implementations. Proficiency in Project Management Information Systems, project management certifications, and advanced skills in Microsoft Office Suite are also required. You should possess exceptional verbal and written communication skills, strong analytical and problem-solving capabilities, and the ability to manage multiple complex projects simultaneously. Demonstrated leadership skills, cultural sensitivity, and the ability to work effectively across global teams and time zones are essential for success in this role. The primary office-based role may require extended computer work, virtual meetings, and occasional travel for client implementations or vendor meetings. You should be able to analyze project data, financial metrics, and make data-driven decisions while demonstrating strong judgment and decision-making skills. If you have a Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or equivalent professional experience, along with 7+ years of project management experience in contact center technology environments, we encourage you to apply for this exciting opportunity. Experience with telephony systems, speech and text analytics tools, and business intelligence platform implementations will be advantageous. Join our team and be part of a dynamic work environment that values work-life balance, rewards & recognition, and opportunities for professional growth and development.,

Posted 2 days ago

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