Team Leader, Operations Webhelp Enterprise

5.0 - 8.0 years

9 - 13 Lacs

gurugram

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Apply Now Job Title Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements, Regularly impart effective coaching to team members, ensuring consistent high performance delivery, Identify performance related issues, develop an action plan for improvement and implement corrective actions, Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) and financial expectations, Communicate expectations to employees and provide timely updates, Provide subject matter expertise in handling escalated customer calls as needed, Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities, Stay current on internal work processes, policies and procedures Attend required manager development training, Promote CNX values?walk the talk? and lead by example, Key Skills & Knowledge Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations, Work well under pressure and follow through on items to completion! Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables, Ability to mentor, coach and provide direction to team members, Willingness to work in a flexible schedule, Educational qualification: Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Gurgaon Bld 6 Ground & First Floor Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now

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Manager, Contingent Workforce Management Office GXO Logistics, Inc.

1.0 - 5.0 years

3 - 6 Lacs

mumbai

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Context & Job Purpose We are seeking a strategic and innovative Manager for our Contingent Workforce Management Office to lead the team in India as SME of Fieldglass system, Monitoring contingent workforce data and KPIs to proactively identify and recommend opportunities for improvement and serving as point of escalation for complex contingent worker situations You will lead a team of analysts and senior analysts, guiding them towards service delivery with Quality, Speed and Compliance, Key Responsibilities Main responsibilities include, but are not limited to: Team Leadership & Development Lead, mentor, and grow a team of analysts, senior analysts, and lead analysts, Foster a culture of innovation, continuous learning, and belonging, Ticket Management and Invoicing SNOW Ticket Resolution Fieldglass Tier 2 (System Update) Payroll/Invoicing Weekly Processing & Resolution Incentive Approvals & Tracking Scorecard Management Cross-Functional Collaboration Escalating and resolving potential issues by calling them to the attention of the department head and identifying potential solutions and act as point of escalation for complex contingent worker situations Stakeholder Engagement Serve as liaison between staff and senior leaders regarding proposals, project updates, and planning, Technology Support Fieldglass product management Releases, enhancements & testing Product education Experience Required 5+ years of experience in managing Fieldglass or similar HRIS systems, 3 yearsexperience in a leadership role, People management, networking, and cross-functional connectivity Strategic planning Experience of working in a cross-cultural environment, Proven ability to collaborate with teams across diverse regions, Skills Required Bachelors degree (any field) Understanding of contingent labor program and VMS systems Excellent communication, collaboration, and stakeholder management skills Excellent analytical and problem-solving abilities, Excellent planning skills and a team player with a collaborative approach Influence with a positive and professional attitude

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