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1.0 - 2.0 years

0 Lacs

Pune, Maharashtra, India

On-site

We are hiring for a new head count to be added in our HAWK STR team. A fresher candidate is preferred who is an immediate joiner, with Education Qualification: Graduate in Commerce / BMS / BBA background, MBA in Finance, CFA & FRM appeared / cleared. We are ok with 1-2 years of experience as well in combination of above education qualification but should be an immediate joiner Show more Show less

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0 years

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Mumbai, Maharashtra, India

On-site

Job Description What will you do? The ideal candidate will have strong communication skills, as well as the ability to writes code in languages such as HTML, CSS, and JavaScript to build a website’s structure, design, and functionality. They must also be able to work closely with web designers to match the visual design of a site with the technical back end. They need to be able to execute tasks within defined timeframes while maintaining good code quality What are your Key Responsibilities? Write well designed, testable, efficient code by using best software development practices Create website layout/user interface by using standard HTML/CSS practices Integrate data from various back-end services and databases Gather and refine specifications and requirements based on technical needs Create and maintain software documentation Stay plugged into emerging technologies/industry trends and apply them into operations and activities Cooperate with web designers to match visual design intent What Skills you should have? Hands on experience on front end technologies like HTML, CSS, JavaScript, jQuery Good understanding of responsive webpage design Hands-on experience in technologies and concepts like, MVC, OOP, Design Patterns, Familiarity with browser testing and debugging Strong communication skills and the ability to build good working relationships with team members and leadership The ability to multitask while keeping to the company’s timing and budget limitations Strong problem-solving and debugging skills Basic understanding of CMS (Content Management Systems) such as WordPress, Joomla, and Drupal Knowledge of computer operating systems, web browsers, and mobile apps Basic understanding of web standards, accessibility, cross-browser compatibility and website security If this sounds like you then you are our kind of person You have completed a Bachelor’s degree in Computer Science, IT or a web development course. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

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0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Job Description Analyst Roles & responsibilities: Working on back office and middle office processes for financial institutions Handling different stages of client/product life cycle across stages - KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations etc. Expected to work on Data capture, cataloguing, data processing, system inputs and updates, reconciliations, settlements and fund transfers Preparation of reports using MS Excel Role could entail external interaction with agents/counterparties/clients to solve queries and discrepancies related to the process. This could be telephonic or through emails Risk identification and escalation, timely escalation of outstanding issues to clients Working on various trade support activities across the Trade Lifecycle like Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade position, Report generations, Settlements of Cash Flows coming from various trading events like Interest or Premium, Operations of Syndicated Loans, Corporate action set-up and operations Working on other capital market operational tasks other than Trade Life-cycle support like Reference Data support, Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations Job would require the candidate to learn and master various financial products including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives and Fixed Income products (e.g. Corporate and Treasury Bonds) Technical And Functional Skills Bachelor’s Degree (B.com, BBA, BBM, BCA) / Master’s Degree (M.com, MBA, PGDM) Should have basic knowledge of finance, trade life cycle, investment banking, and derivatives. High levels of energy enthusiasm, commitment and productivity, Proactive, effective influencer, result oriented. Should be good with logical and quantitative abilities to derive information from data. Time management and ability to resolve issues quickly. Above average in planning, organizing and time management. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

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1.0 - 3.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

TransUnion's Job Applicant Privacy Notice What We'll Bring Transunion is looking for an Analyst to combine marketing analytics and data engineering related technologies to deliver best-in-class insights to our clients. Our ideal candidate is a hands-on data expert who is passionate about data, product development, data pipeline setup and is team oriented. Using a keen eye, an understanding of the client’s industry and business practices, and critical thinking skills, you will ensure we have the best data for client marketing insights. Our work is not just about delivering a project and moving on to the next challenge. Instead, it’s about delivering an evolving stream of value and enabling fact-based decision making. If you have a curiosity for different industries and companies, a passion for data analytics and the skills to create effective and repeatable data transformations and profiling methods, we would love to hear from you. What You'll Bring 1-3 years of Data Analysis experience and SQL programming experience. Baic to moderate level knowledge of Python, SQL and Data Processing related models. Basic to moderate knowledge on Cloud computing - GCP services like Google Cloud Storage, Big Query, DataProc is desired. Moderate analytic and creative problem-solving skills. Good understanding and basic Hands-On of MS Excel. Identify and translate business rules into specifications, creating and maintaining documentation. Ensure quality control and follow standard guidelines. Adhere to best practices and standards, maintaining process efficiencies Collaborate with cross functional teams across Marketing Solutions business group to implement end-to-end solutions and improve processes: Modeling, Solution Architects, Consulting Services, Product and Engineering Client Communication - Participate in client meetings; review data with internal stakeholders using Excel, Power-point, and other data visualization tools Bachelor’s degree (required) or above in Computer Science, Mathematics, Data science or experience in related analytical field. Impact You'll Make Ability to communicate well with colleagues and others with both technical and non-technical backgrounds. Basic knowledge in digital marketing, advertising and media data is a plus. An agile and resilient work ethic while handling multiple projects involving cross-functional teams. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Data Integration Show more Show less

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0 years

0 Lacs

Pune, Maharashtra, India

On-site

What You’ll Do TAC - JD provided by customer was too long. It has been attached to this req for your review and discussion with the customer. Qualifications Skills: ]]> Show more Show less

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0 years

0 Lacs

Thane, Maharashtra, India

On-site

What will you do? The ideal candidate will have strong communication skills, as well as the ability to writes code in languages such as HTML, CSS, and JavaScript to build a website’s structure, design, and functionality. They must also be able to work closely with web designers to match the visual design of a site with the technical back end. They need to be able to execute tasks within defined timeframes while maintaining good code quality What are your Key Responsibilities? Write well designed, testable, efficient code by using best software development practices Create website layout/user interface by using standard HTML/CSS practices Integrate data from various back-end services and databases Gather and refine specifications and requirements based on technical needs Create and maintain software documentation Stay plugged into emerging technologies/industry trends and apply them into operations and activities Cooperate with web designers to match visual design intent What Skills you should have? Hands on experience on front end technologies like HTML, CSS, JavaScript, jQuery Good understanding of responsive webpage design Hands-on experience in technologies and concepts like, MVC, OOP, Design Patterns, Familiarity with browser testing and debugging Strong communication skills and the ability to build good working relationships with team members and leadership The ability to multitask while keeping to the company’s timing and budget limitations Strong problem-solving and debugging skills Basic understanding of CMS (Content Management Systems) such as WordPress, Joomla, and Drupal Knowledge of computer operating systems, web browsers, and mobile apps Basic understanding of web standards, accessibility, cross-browser compatibility and website security If this sounds like you then you are our kind of person You have completed a Bachelor’s degree in Computer Science, IT or a web development course. Show more Show less

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0 years

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Indore, Madhya Pradesh, India

On-site

Job Description Summary The incumbent will be responsible for environmental monitoring of clean rooms and isolators, utilities and water sampling, aseptic interventions, media fill simulations, and handling MODA, active air, and compressed air samplers. Job Description Environmental monitoring of clean rooms and isolator by using Settle plate, active air sampling and surface monitoring. Utilities monitoring and Water sampling Handling of intervention in isolator, aseptic behavior and aseptic simulation of media fill . Handling of MODA system and active air sampler and compressed air sampler. Show more Show less

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1.0 - 2.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Job Description: A minimum of a bachelor’s degree required. Post Graduate or B School degree in Operations, Market Research field from well-known management institution or a board are preferred 1 to 2 years of relevant experience in market research in data processing Good understanding on data processing tool i.e. quantum, dimension, SPSS etc. Client centric mindset, and consulting skills, emotional intelligence, collaborative, consensus builder, good conflict management skills Excellent verbal and written communication skills Good problem-solving skills Ability to multi-task and prioritize tasks in a fast paced work environment. Should be comfortable to work in night shifts – rotational, 24/7 operational support and working on weekends - Roaster Exhibit a sense of ownership that can be felt throughout the team Must have the ability to work in a high stress, high productivity, and rapidly changing environment. Location: Mumbai Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less

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0.0 - 2.0 years

0 Lacs

Pune/Pimpri-Chinchwad Area

On-site

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

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2.0 - 4.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Primary Role – (overview And Overall Purpose Of Job) This position will be part of the Global Analytics Hub. Leverage data analytics and data mining skills to deliver insights for the commercial organization that drive revenue increase, profitability improvement and margin expansion globally. Reporting to Analytics Associate Manager, the analyst will be responsible and accountable for all quantitative analysis in the areas below: Key Accountabilities/Essential Functions of the Job – Please list up to six major responsibilities and duties in a logical order for the position. (Use typical sentence structure: implied subject/verb/object/explanatory phrase .) These would include any on-going activities (can be daily, monthly or annual) that constitute at least 5% - 10% of the position’s time. Please exclude any one-time special projects or activities assigned to the incumbent and not the position . Key Accountabilities/Essential Functions Of The Job % of Time Spent Creating analytical models Understand the business objectives, do the research, structure the model and deliver outputs which focus on areas like Price optimization Identification of profit increase opportunities: price changes, Cost reduction, product mix change etc. Price / Volume forecasting, trends creation 30% Automation and optimization Support in automating the analytical models leveraging R/Python/SQL Optimize the analytics to improve efficiency 20% Performance monitoring and reporting Create automated dashboards for functional stakeholders, regional / global leaders and CXOs. Perform analysis for regular reporting of organizational performance (pricing, product, procurement etc.) and automate the reporting analytics 50 % Qualifications (minimally Required Education, Work Experience, Knowledge And Licensure/certifications) Education Bachelor’s degree in Business, Finance, Statistics, Mathematics or Engineering necessary. MS or Certificate courses in analytics preferred. Experience 2-4 years of relevant quantitative analytics experience. Experience working in a fast-paced environment, dealing with conflicting requests, and prioritizing work requests. Knowledge Knowledge of advanced analytics methods and ability to analyze data and provide recommendations Knowledge and experience of analytical tools like R, SQL, Excel, Tableau, Python required. (Knowledge of 3 out of 5) Strong online collaboration capabilities – voice, video and web conferencing, instant messaging and other tools. Understanding of data science principles and machine learning is benefitial Licensure & Certifications N/A Travel Requirement (percent of time spent traveling for work) Minimum, 10% or less General Work Environment Links To Other Roles Reports to Associate Manager, Analytics Hub Closely aligns with Offshore analytics team and Offshore Analytics Manager Skills: Behavioral & Technical (add any Behavioral or Technical skills that apply to this position) Team oriented, ownership mindset, outcome oriented Numbers and data driven, strong analytical ability, detail oriented Roll-up-the-sleeve attitude towards problem solving Strong communicator, proactive approach to resolving issues Job Scope Information – If part of the position, provide the scope amount for the most applicable measurement for the position. Measurement Amount Sales / Revenues N/A Number of countries/geographies in sales territory N/A Operating Budget N/A Project budgets (average size) – if applicable N/A Number of sites N/A Supervisory/Management Scope – Indicate if the position has supervisory responsibilities and if yes, provide the number of direct and indirect reports (employees supervised by direct reports). Does this position manage employees No Number of Direct Reports Total number of employees managed (both direct and indirect) Note Candidate must be very strong with analytical tools like Tableau, SQL and Excel where Python and R are good to have Experience must be on the analytical side of the projects and not on the IT Show more Show less

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0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

An Analyst is mainly responsible for the review, collation and verification of information that is publicly available, provided by the customer or sourced from a third-party. Performing customer/relationship Due Diligence analysis consists of performing research and news-screening on shareholding structures, directors and business activities of companies, located all over the world. Once this information has been gathered, a Sanctions, Political Exposure and Adverse Media check on the company and related parties can be performed. A consolidated report will be compiled based on the specific policies and procedures of a client, which contains information that was found during the analysis, the findings from any checks that have been performed and an overall risk-profile recommendation. Internal Equiniti KYC Solutions relationships: (Senior) Analysts, Lead and Manager Quality Team External relationships: Occasional client Relationship Bankers, client AML-Officers, other client personnel Occasional indirect and direct interaction with clients' customers Business Functions: Equiniti KYC Solutions aims to deliver and delight our clients with faster, smarter, complete and cost-effective client due diligence services. Ensure compliance data, checks and supporting evidence is in accordance with the workflow-embedded and process-manual rules and requirements. Ensure customer-sourced documentation and information and 3rd-party sourced documents and information are legible, accurate and consistent. Meet the request turnaround times and standards as defined in the Service Level Agreements Core Duties and Responsibilities: Successful candidate will be responsible for the following duties Performing customer / relationship Due Diligence, which consist of the following steps Perform research on shareholding structures, directors, business activities, etc. in public sources (Internet) Analyse the content of the data and documents retrieved during the research Perform screening on the companies and people found during the research based on name, address and date of birth, and ensure the right persons are being screened. Screening can consist of Sanctions, PEP and/or Adverse Media Archive the documents and findings in our system together with an overall risk recommendation. Discuss, explain and/or escalate exceptions to the rules, uncertain information or screening outcomes with a more senior Analyst; Prepare case analysis for the Lead and Managing Analysts that forms the foundation for challenging the case outcome with solid arguments; Monitor progress of own deliverables; Work closely with the Lead and Managing Analyst and give input to drive, control and prioritize various analyses; Provide input to the Quality Team to ensure all exceptions are identified and reported in the process manuals; Attend and engage during the periodic QA reviews; Obtain and maintain thorough knowledge and insight into the assigned portfolio of market(s), client / relationship group, sector, country and regional areas; Understand the regulations and procedures of processes and remain informed about the updates. Skills, Attributes and Behaviour: Successful candidate should demonstrate the following skills and behaviour Interest in and basic knowledge and understanding of financial markets, KYC, Corporate structures and legal entities Competency with PCs and common operating systems, office productivity systems, browsers and Internet search Academic, or an equivalent level, degree. Preferably in a field related to economics, finance, law, audit or compliance, but applicants with alternative backgrounds are also strongly encouraged to apply. Due to the international working environment, excellent English language skills are a strict requirement. Any additional (global business) languages are a big advantage. Should have good oral and written communication within the organisation Able to articulate position and influence internal teams Promotes and motivates team spirit, supports team cohesion and is ready to help Analyses complex and resolves contra-dictionary problems within the context of the work assigned Remains at one point of view or plan of action in the communication with team-mates and people across the organisation Is comfortable and efficient in following a predefined process; but is also able to provide feedback on suggested process improvements Accurate and complete in all case review and filing We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. Show more Show less

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1.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Company Description Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description Work on sales force effectiveness projects like Field force sizing, Targeting, Alignment, Call planning, Incentive Compensation, Dashboard reporting for pharma clients Provide Incentive Compensation analytics support to clients and sales force Incentive Operations (Plan Design, Goal Setting, IC administration, and IC reporting). Develop SQL queries based on business rules and develop Tableau dashboards based on defined KPIs Facilitating data enabled decision making for clients by providing and communicating insights & recommendations based on qualitative and quantitative analytics. Understand business requirements, operating business rules, data, and underlying processes to communicate results to clients. Understand Pharma commercial data sets like Patient claims data, Rx, SP, SD, Call activity, internal CRM data etc. and can triangulate data from multiple sources that drives commercial effectiveness. Collaborate with onshore team/client for day-to-day project activities and guide team, delegate tasks, and take accountability of end-to-end engagement management. Maintain process assets (SOPs, Checklists, BRDs, Process Maps etc.) and establish best practices. Coach and mentor junior team members for higher responsibilities. Qualifications Education: MBA / B Pharma / M Pharma - Life Sciences academic background or B Tech / BE / M Tech / ME - Engineering academic background. Experience and/or Training: 1+ years of relevant work experience in Sales force effectiveness, IC Analytics & dashboard Reporting. Preferred working experience with life sciences clients and sales force effectiveness Technology/Equipment: Strong Tableau, SQL, Excel, MS-Office skills (PowerPoint Additional Information All your information will be kept confidential according to EEO guidelines. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter Show more Show less

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1.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Company Description Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description Work on sales force effectiveness projects like Field force sizing, Targeting, Alignment, Call planning, Incentive Compensation, Dashboard reporting for pharma clients Provide Incentive Compensation analytics support to clients and sales force Incentive Operations (Plan Design, Goal Setting, IC administration, and IC reporting). Develop SQL queries based on business rules and develop Tableau dashboards based on defined KPIs Facilitating data enabled decision making for clients by providing and communicating insights & recommendations based on qualitative and quantitative analytics. Understand business requirements, operating business rules, data, and underlying processes to communicate results to clients. Understand Pharma commercial data sets like Patient claims data, Rx, SP, SD, Call activity, internal CRM data etc. and can triangulate data from multiple sources that drives commercial effectiveness. Collaborate with onshore team/client for day-to-day project activities and guide team, delegate tasks, and take accountability of end-to-end engagement management. Maintain process assets (SOPs, Checklists, BRDs, Process Maps etc.) and establish best practices. Coach and mentor junior team members for higher responsibilities Qualifications Education: MBA / B Pharma / M Pharma - Life Sciences academic background or B Tech / BE / M Tech / ME - Engineering academic background. Experience and/or Training: 1+ years of relevant work experience in Sales force effectiveness, IC Analytics & dashboard Reporting. Preferred working experience with life sciences clients and sales force effectiveness Technology/Equipment: Strong Tableau, SQL, Excel, MS-Office skills (PowerPoint Additional Information All your information will be kept confidential according to EEO guidelines. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter Show more Show less

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2.0 years

0 Lacs

Thane, Maharashtra, India

On-site

Job Requirements Role/ Job Title – Analyst – Liability Operations Function/ Department – Retail Banking Operations Job Purpose The role holder has the responsibility to provide operational support for the entire gambit of Retail Asset products offered by the bank. It includes ensuring all processes are adhered as per the documented process. Responsibilities Roles & Responsibilities: Supports a range of products & services in accordance with established systems and procedures. Reconcile and monitor the requests processed. Perform data analyses and report preparation, use the findings for providing recommendations for process improvement launch of new products & services and upgraded platforms. Assist managers in daily governance & supervisory control implementation. Timely escalation of all requests / inquiries / issues / errors Support in ensuring that all key metrics are produced as required in given timelines. Educational Qualifications Graduate - Any Experience Minimum of 2+ Years of experience in Retail Liability Operations. Show more Show less

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0 years

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Chandigarh, India

On-site

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. Requirements Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. Education: Bachelor's degree in any field is preferred. Show more Show less

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0 years

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Mumbai, Maharashtra, India

On-site

The purpose of this role is to provide support for the collection, analysis, and dissemination of insights to our clients Job Description: Key responsibilities: Integrates disparate datasets, conducts data preparation for analyses Applies data science methods to provide insights and recommendations to clients Delivers analytic outcomes based on project timelines and key milestones Maintains knowledge of new trends in the data science industry Develops and manages code used for analytics purposes Communicates findings and insights Location: Mumbai Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less

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0 years

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Chennai, Tamil Nadu, India

On-site

Join us as an Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to our digital offerings, ensuring unparalleled customer experiences. To be successful as an Analyst you should have experience with: Experience in Financial Reporting, Regulatory reporting and Control, Planning and/or Analytics Barclays data and/or analytics experience a distinct advantage Experience around designing MI dashboards, analytics and insights Knowledge in Business Intelligence platforms like SAP, Tableau, Alteryx, Python, data management, transformation Project management /scrum master capabilities to drive prioritization Experience around designing MI dashboards and insights You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The above role is for Chennai. Purpose of the role To provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions. Accountabilities Development and implementation of business unit financial strategies, plans and budgets, using insights to evaluate the financial implications of strategic initiatives and recommend appropriate actions. Development of financial models to forecast future performance, assess investment opportunities, and evaluate financial risks for business units, and to analyse the impact of business decisions on financial performance and provision of recommendations. . Cross functional collaboration to provide financial insights and guidance to business unit stakeholders. Identification of opportunities and implementation of financial process improvements that streamline financial operations. Support to business units in identification, assessment, and mitigation of financial risks, including provision of training and guidance to business units on financial risk management and compliance practices. Analysis and presentation of financial data to provide insights into business performance, identify trends, and support decision-making. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Show more Show less

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0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Join us as an Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to our digital offerings, ensuring unparalleled customer experiences. To be successful as an Analyst you should have experience with: Experience in Financial Reporting, Regulatory reporting and Control, Planning and/or Analytics Barclays data and/or analytics experience a distinct advantage Experience around designing MI dashboards, analytics and insights Knowledge in Business Intelligence platforms like SAP, Tableau, Alteryx, Python, data management, transformation Project management /scrum master capabilities to drive prioritization Experience around designing MI dashboards and insights You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The above role is for Chennai. Purpose of the role To provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions. Accountabilities Development and implementation of business unit financial strategies, plans and budgets, using insights to evaluate the financial implications of strategic initiatives and recommend appropriate actions. Development of financial models to forecast future performance, assess investment opportunities, and evaluate financial risks for business units, and to analyse the impact of business decisions on financial performance and provision of recommendations. . Cross functional collaboration to provide financial insights and guidance to business unit stakeholders. Identification of opportunities and implementation of financial process improvements that streamline financial operations. Support to business units in identification, assessment, and mitigation of financial risks, including provision of training and guidance to business units on financial risk management and compliance practices. Analysis and presentation of financial data to provide insights into business performance, identify trends, and support decision-making. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

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0 years

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Gurugram, Haryana, India

On-site

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Analyst, Risk Management Services This is a role that requires incumbent to own & execute a variety of global processes related to compliance monitoring of engagements across Service Lines on Legal & Regulatory requirements & EY Policy requirements. The candidate should be comfortable working in an unstructured & complex environment requiring out of the box thinking, logical reasoning, sound verbal & written communication skills, ability to make prompt yet well informed decisions. The opportunity Global Compliance Engagement Testing (GCET) supports the Global Risk Management in conducting compliance testing across Service Lines. GCET program is an internal EY review process which includes selecting engagements of the PPEDs to test them on Legal & Regulatory compliances & internal EY policy compliances and providing feedback & ratings to the PPEDs basis the outcome of their review. The team also provides analytical reports consisting of outcome of compliance testing to Global, Area and Region stakeholders. This is a great opportunity to be part of a leading firm whilst being instrumental in contributing to strengthening of compliance framework of the firm. Accordingly, we are looking for an Analyst who shall be responsible for timely execution of compliance testing processes including conducting research and analysis to identify any potential non-compliance with policy/guidance or any potential regulatory breaches. The person shall also be required to assist in other process related requirements. Your Key Responsibilities Technical Expertise: Learn tools, technologies & EY databases to perform validations that support compliance monitoring To perform compliance monitoring, conduct research using systematic & intuitive secondary research tools Study the research findings, draw inferences, and conclude reviews in response to the research requirement As the reviews are concluded, ensure timely transmittal of review outcome to the PPEDs Use analytical and project management methodology and tools to deliver on core KPIs Complete all assigned projects in line with the standard operating procedures and stipulated timelines As you grow in the process, take initiatives to bring in process efficiencies Participate in team meetings and bring in ideas for improvement, as and when needed Deliver on ad hoc process activities assigned periodically Manage process deadlines and avoid client escalations by delivering quality on time Basis consistent high-quality output, elevate yourself to the reviewer role Skills And Attributes For Success Capable of identifying issues and analyze scenarios against policy requirements Succinct and structured oral and written communication skills with proven ability to explain in a crisp, clear and concise manner Good interpersonal skills and decision-making capability To qualify for the role, you must have Post-graduate or equivalent degree from a reputed college At least 2-3 years of experience in: Research/Compliance processes Data analysis and reporting Strong logical reasoning skills Experience of working in a fast-moving, client-driven environment Ideally, you’ll also have Knowledge on difference between risk management attributes Critical thinking skills with the ability to independently solve problems with data Technologies and Tools Experience in MS office suites like Microsoft 365, MS excel, PowerPoint What You Can Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills. Opportunities to work with Global Executive risk management teams on strengthening compliance framework What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous Learning: You’ll develop the mindset and skills to navigate whatever comes next Success As Defined By You: We’ll provide tools and flexibility, so you can make a meaningful impact Transformative Leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs Diverse and Inclusive Culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

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0 years

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India

Remote

Position: Analyst Location: Remote. Preference for individuals based in India, Brazil, or Mexico. Company Description KoreFusion is a boutique global Strategy Consulting and M&A Advisory firm that partners with the international fintech, payments and financial services industries. With a presence across North America, Latin America, and Asia, the company works with leading global payments brands, banks venture-backed fintechs, regulators and the investment community including PE & VC funds and corporate development teams. KoreFusion prides itself on providing high-touch engagements to its clients, who love the creativity and subject matter expertise the company brings to its relationships. Examples of recent engagements include supporting a global payment service provider identify acquisition targets in the U.S. and Latin America, conducting the strategic and business due diligence of a leading fintech that was being acquired by a top-tier U.S. private equity firm, and developing the global omnichannel strategy for one of the world’s largest acquirers. KoreFusion offers unique insights across two primary business lines: § Business and Strategic Advisory Services : KoreFusion works with executive teams of both established companies and venture-backed firms to help them think through their most critical management decisions about business growth and strategic priorities. Our services include corporate strategy, business unit strategy, new product development and launch, build/buy/partner analysis, market expansion and go-to-market strategy and board support, among others. § M&A Advisory Services : KoreFusion works with investors when conducting analysis and due diligence on investments and acquisitions in the payments and financial technology industries. Our services include business and strategic due diligence, competitive intelligence, sell-side preparation, IPO Support, target identification, and post-acquisition strategy, among others. Position Description KoreFusion is looking for an Analyst with 1-2 years of prior experience in consulting and strategy, ideally with exposure to the Financial Services and Tech industries that is looking for more specialization, more global exposure, and a more entrepreneurial opportunity with a growing global strategy firm. The candidate will be expected to: · Support on research activities and external industry interactions Conduct qualitative and quantitative research on market trends, economic indicators, and competitive landscapes in fintech, payments, and banking. Provide quick-turnaround research support for client presentations and reports . · Data organization and analysis: Compile, clean, and structure data into usable spreadsheets and databases. Summarize findings into fact-based reports, tables, and charts that can be used in client projects. · Providing insights and guidance on client engagements in proximity with the project team. · Manage appropriate times and deliver by deadlines. · Support the firm’s development of intellectual capital. · Produce high quality client-ready presentation material, including but not limited to PowerPoint slides and Excel workbooks. · Travel on minimal notice: 10%-30% travel may be required. Desired Attributes/Qualifications include: · Education: Undergraduate degree in Economics, Business, Finance, Data Science, Statistics, International Relations, or a related field. · Experience : 1-2 years of prior experience in Consulting and Strategy, ideally with exposure to the Financial Services and Tech industries. Relevant internships, coursework, or research experience in business, finance, or data analysis is a plus as well. · Language Fluency: Fluency in English; fluency in additional languages is a plus. · Technical Skills: Proficiency in Excel or Google Sheets (sorting, pivot tables, basic formulas). Ability to navigate and extract information from databases, government reports, and industry research . Experience with data visualization tools (PowerPoint, Tableau, or Google Data Studio) is a plus. · Analytical Thinking: Ability to interpret and organize complex datasets and extract key insights. · Research Skills: Strong ability to find, verify, and document reliable facts and figures from online sources . · Attention to Detail: High accuracy in fact-checking and data validation . · Communication Skills: Ability to summarize data findings clearly and concisely . · Cultural Fit: Curious, proactive, eager to learn, and comfortable working in a fast-paced, global environment . KoreFusion is proudly an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, abilities, veteran status, or any other characteristic. We believe that diversity and inclusion are essential for our success and innovation. Don’t meet every single requirement? Studies show men often apply for roles when they meet only 60% of the criteria, while women and other underrepresented groups may hesitate unless they meet all of them. If you're excited about this role but don't meet every qualification, we still encourage you to apply. You could be the right fit for this role—or another on our team. For more information and to apply, please email hello@korefusion.com with attached resume. Thanks and we look forward to hearing from you! Show more Show less

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0 years

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Pune, Maharashtra, India

On-site

Job Description Job Title : Quality Analyst Job Summary : We are seeking a skilled and detail-oriented BPO Quality Analyst for our Voice Process to ensure the highest standards of customer service and operational excellence. As a Quality Analyst, you will be responsible for monitoring and assessing the quality of voice interactions between our customer service representatives and customers. Your primary focus will be to analyze voice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators. Responsibilities Monitor and evaluate voice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyze voice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on their voice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring of voice interactions. Stay updated with industry best practices and trends in customer service and voice processes to continuously improve the quality evaluation process. Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets. Requirements Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment. Proven experience as a Quality Analyst in a BPO setting, preferably with experience in voice process evaluation. Excellent verbal and written communication skills with a keen eye for detail. Strong analytical and problem-solving abilities to assess voice interactions and identify areas for improvement. Familiarity with quality monitoring tools and voice platforms. Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports. Knowledge of customer service principles and practices. Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives. Flexibility to adapt to changing business needs and work in shifts, if required. The Quality Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in the voice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

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1 - 3 years

0 Lacs

Gurugram, Haryana, India

On-site

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HRO . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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0 years

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Delhi, India

On-site

About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done. noon’s mission: Every door, every day. What you'll do: We are seeking a motivated and detail-oriented individual to join our team. In this role, you will be responsible for resolving configuration-related issues, managing tickets efficiently, and supporting testing and deployment activities. Your key tasks will involve identifying patterns in system issues, creating effective solutions, and collaborating with various stakeholders to ensure smooth operations. Ticket Resolution: Effectively resolve configuration-related issues by investigating and diagnosing problems, ensuring timely closure of tickets. Pattern Recognition & Solution Creation: Identify recurring issues, analyze patterns, and implement sustainable solutions to prevent future occurrences. Stakeholder Communication: Communicate clearly and efficiently with various stakeholders, including team members, tech teams, DevOps, and business users, to ensure issue resolution aligns with business needs. Testing & Deployment: Assist with testing configurations and changes in systems, ensuring they meet requirements before deployment. Participate in deployment activities to ensure smooth implementation. Work Under Pressure: Demonstrate the ability to handle multiple priorities and work effectively under pressure, meeting deadlines and maintaining high-quality results. System Knowledge: Apply your knowledge of system processes, configurations, and deployment procedures to identify and troubleshoot issues efficiently. What you’ll need? Proven ability to resolve technical issues. Strong analytical skills with the ability to identify patterns and develop effective solutions. Excellent communication skills to engage with cross-functional teams and stakeholders. Ability to work under pressure in a fast-paced environment while maintaining accuracy and attention to detail. In-depth knowledge of systems, configuration management processes, and deployment practices. Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential. Show more Show less

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0 years

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Mumbai, Maharashtra, India

On-site

Job Description Job Title – Apprentice Analyst Location – Mumbai Notice Period – Immediate Joiner Experience – Fresher Roles And Responsibilities Ability to understand complex business processes quickly Good verbal and written communication Keen mind and aptitude Can-do attitude Perform automation of tasks and manually handle exceptions if automation doesn’t work Must Have Bachelor’s Degree (Bcom/BAF/BBI/BMS) MS Office Skills Good exposure on Excel and Advance Excel Very Good written and verbal communication skills Logical bent of mind About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

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0 years

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Mumbai, Maharashtra, India

On-site

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

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