735 Analyst Jobs - Page 27

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Finance & Accounting Job Number: WD30241944 Job Description Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive How will you do it? OTC Billing End to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute Management Create Invoices and distribution to Client as well uploads in Third Party Portals Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory,Customer Support Team Cross check Orders and Invoices against contracted terms to ensure billing consistency from contract signing to invoicing with monthly quality check. Expertise in Dispute Handling Accuracy check and corrective actions on error analysis Create and maintain process documentation for Billing Processes, adherarance to SOX & Internal Controls Supports process improvement initiatives What we look for? This is an middle position that requires the following experience: Expertise on Core AR Knowledge with Strong Analytical Skills Ability to work in a high pressured, fast moving, and challenging environment Ability to work effectively under time critical deadlines Ability to analyze issues, apply or seek resources to help achieve a workable solution Organized & Detail Oriented Maintain high level of confidentiality and professionalism Minimum 3 years of experience in Customer Invoicing Working in US Shift timings (6.30pm to 3.30am) B. Com/BBA/MBA/M. Com Good Communication Skills (Verbal & Written) Distinctive Customer Orientation and Interact Courteously with Customers Desired work experience in Oracle, BAAN, Get Paid ,Sales Force, Working Experience in Shared Services/BPO/F&A What we offer: We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Customer Support Job Number: WD30241961 Job Description OTC/ Customer Billing Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place. Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes Alive How will you do it? OTC Billing End to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute Management Create Invoices and distribution to Client as well uploads in Third Party Portals Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory,Customer Support Team Cross check Orders and Invoices against contracted terms to ensure billing consistency from contract signing to invoicing with monthly quality check. Expertise in Dispute Handling Accuracy check and corrective actions on error analysis Create and maintain process documentation for Billing Processes, adherarance to SOX & Internal Controls Supports process improvement initiatives What we look for? This is an middle position that requires the following experience: Expertise on Core AR Knowledge with Strong Analytical Skills Ability to work in a high pressured, fast moving, and challenging environment Ability to work effectively under time critical deadlines Ability to analyze issues, apply or seek resources to help achieve a workable solution Organized & Detail Oriented Maintain high level of confidentiality and professionalism Minimum 2 years of experience in Customer Invoicing Working in US Shift timings (6.30pm to 3.30am) B. Com/BBA/MBA/M. Com Good Communication Skills (Verbal & Written) Distinctive Customer Orientation and Interact Courteously with Customers Desired work experience in Oracle, BAAN, Get Paid ,Sales Force, Working Experience in Shared Services/BPO/F&A What we offer: We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.

Job Title: Analyst Experience: 1 - 3 Years Location: Mumbai Required Skills: Broad understanding of Bond Mathematics and Indian fixed income market Strong Analytical skills Good oral and written communication and presentation skills Innovative and solution orientation. Open to new ideas and initiatives Ability to deliver quality output under stringent timelines with minimal supervision Result orientation Strong Team Player Progression towards CFA/FRM is an added advantage Basic knowledge of SQL/Python is an added advantage Educational Requirements: MBA / PG Specialised / CA / CFA Key Responsibilities: Pricing and Valuation of various Indian debt instruments including corporate bonds, structured notes, money market instruments, government securities, state development loans, treasury bills etc. Working on complex bond valuation and attribution models involving bond mathematics Sourcing and analyzing trades/quotes data through various market sources (exchange, assets managers Interacting with various Indian debt market participants including fund managers Tracking fixed income trading, issuance patterns etc.. Maintaining and enhancing fixed income database Implementation of product vision for Fixed income analytical platform Explore more on the opportunity Contact: 8291818391 / chanchal@mmcindia.biz

Underwrite new business applications against an established set criteria for Consumer finance applications Assess all new applications in line with Retail Lending Standards and Policy Work in conjunction with our sales teams to identify and resolve any challenges in relation to decisions and appeals Be responsible for dealing with the more complex enquiries from both staff and external sources to provide an informed response which results in a TCF outcome for those concerned. Apply Consumer Duty principles, and aim to deliver fair outcomes in all of our day-to-day activities. Share and maintain best practice in lending appropriately and fairly, achieving compliance with all applicable internal and external standards including but not limited to Regulation, Group Internal Audit, Group Credit Risk Policy and Lending Standards, in addition to operating within stated levels of risk appetite/mandate Maintain a comprehensive and up to date knowledge and understanding of MotoNovo Finance products and services, providing accurate information and proactively promoting them where appropriate. Work collaboratively and assist and support with the Training and Competence of new underwriters ensuring this is appropriately and suitably evidenced, both initially throughout the induction process, and subsequently on an ongoing basis at all mandate levels. Maintain an up-to-date knowledge of regulatory and legislative information related to MotoNovo Finance products and services (e.g. ICOB, CONC, FCA Rules, Money Laundering, Data Protection, CDD, KYC etc.) Maintain an excellent knowledge and understanding of all relevant policies and procedures relevant to the role, being compliant with these policies and procedures at all times. Job Description Area: Mortgage Application Processing Role: Analyst Band: B1 Required Experience: 2-4 Years of overall experience, 1 year of Mortgage UW experience Must have: Worked in a UK Mortgage process Good to have: UK Underwriting experience/ US mortgage underwriting / loan processor Essential Hiring Skills: Good understanding of the UK mortgage market with experience of handling mortgage applications Experience in the validation of customer data and documentation with history of correctly identifying AML, CDD and fraud concerns Experience of working within a high paced environment, managing high volumes with prioritisation skills ensuring KPIs and SLAs are adhered to Ability to work collaboratively with the onshore teams through effective communication skills Strong attention to detail, utilising your knowledge and support tools to progress mortgage applications correctly Strong verbal and written communication skills to ensure a smooth experience for Brokers and customers Have a proactive and professional approach to drive a right first-time outcome for the customer Ability to support and develop team colleagues by training and collaboration across the team Compliance with monthly quality checks ensuring accuracy on cases worked Understanding of UK legislation Very strong interpretation and articulation skills Excellent Keyboard skills and should be familiar with working on a laptop Strong typing skills with a minimum of 45 words per minute 100% shift adherence and demonstrate flexibility to work in shifts Underwrite new business applications against an established set criteria for Consumer finance applications Assess all new applications in line with Retail Lending Standards and Policy Work in conjunction with our sales teams to identify and resolve any challenges in relation to decisions and appeals Be responsible for dealing with the more complex enquiries from both staff and external sources to provide an informed response which results in a TCF outcome for those concerned. Apply Consumer Duty principles, and aim to deliver fair outcomes in all of our day-to-day activities. Share and maintain best practice in lending appropriately and fairly, achieving compliance with all applicable internal and external standards including but not limited to Regulation, Group Internal Audit, Group Credit Risk Policy and Lending Standards, in addition to operating within stated levels of risk appetite/mandate Maintain a comprehensive and up to date knowledge and understanding of MotoNovo Finance products and services, providing accurate information and proactively promoting them where appropriate. Work collaboratively and assist and support with the Training and Competence of new underwriters ensuring this is appropriately and suitably evidenced, both initially throughout the induction process, and subsequently on an ongoing basis at all mandate levels. Maintain an up-to-date knowledge of regulatory and legislative information related to MotoNovo Finance products and services (e.g. ICOB, CONC, FCA Rules, Money Laundering, Data Protection, CDD, KYC etc.) Maintain an excellent knowledge and understanding of all relevant policies and procedures relevant to the role, being compliant with these policies and procedures at all times.

Ticket Management: JOB DESCRIPTION Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. Requirements: Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes L1 Support Analystwill serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Key Responsibilities: Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed. ABOUT THE TEAM eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Summary We are seeking a skilled Analyst with 4 to 5 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in Kubernetes Docker YAML PowerShell Veracode SONARQUBE Ansible and GIT. Experience in Asset & Wealth Management is a plus. This role involves day shifts with no travel requirements. Responsibilities Manage and optimize containerized applications using Kubernetes and Docker to ensure seamless deployment and scaling. Develop and maintain infrastructure as code using YAML and Ansible to automate processes and improve efficiency. Implement and manage continuous integration and continuous deployment (CI/CD) pipelines using GIT to streamline development workflows. Utilize PowerShell scripts to automate routine tasks and enhance system performance. Conduct security assessments using Veracode and SONARQUBE to identify vulnerabilities and ensure compliance with industry standards. Collaborate with cross-functional teams to integrate security practices into the software development lifecycle. Analyze and interpret data to provide actionable insights that drive business decisions and improve operational efficiency. Support the Asset & Wealth Management domain by leveraging technical skills to enhance system capabilities and performance. Troubleshoot and resolve technical issues promptly to minimize downtime and maintain service quality. Document processes and procedures to ensure knowledge sharing and continuity within the team. Stay updated with the latest industry trends and technologies to continuously improve skills and contribute to innovation. Provide technical guidance and support to team members to foster a collaborative and productive work environment. Contribute to the companys purpose by ensuring the delivery of high-quality secure and efficient solutions that positively impact society. Qualifications Possess strong expertise in Kubernetes Docker YAML PowerShell Veracode SONARQUBE Ansible and GIT. Demonstrate experience in Asset & Wealth Management is advantageous. Exhibit excellent problem-solving skills and the ability to work collaboratively in a hybrid work model. Show proficiency in automating processes and improving system performance through scripting and coding. Have a keen understanding of security practices and compliance standards in software development. Display effective communication skills to articulate technical concepts to non-technical stakeholders. Maintain a proactive approach to learning and adapting to new technologies and industry trends. Show more Show less

Job Description Job Title: Analyst Location: Mumbai / Pune Shift Timings: APAC, NAM, EMEA Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are properly categorized and segmented for efficient communication. Data Entry & Accuracy: Regularly review Salesforce data for inconsistencies and errors. Clean and maintain Salesforce data to ensure high data quality and integrity. Work closely with other departments to ensure Salesforce data is accurate and up-to-date. Assist other team members with Salesforce-related tasks as required. Requirements: Basic knowledge of Salesforce CRM platform. Strong attention to detail with the ability to update records accurately. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong problem-solving skills and a willingness to learn. Familiarity with ticket management and customer relationship processes. Basic knowledge of Salesforce CRM platform (Creating & updating Tickets, Profile update) Build custom quotes via Salesforce CPQ Update Payment Requests to client via Chargent request, aligning with CPQ builds Update and send chargent requests for signed contracts not completed within 72 hours of contract signing Send updated payment requests to clients with credit cards expiring in 30 days Monitor post-job closing Client agreed cases to ensure supporting documentation has been loaded. Outreach to sales via case for missing documentation. Strong attention to detail with the ability to update records accurately Excellent written and verbal communication skills Ability to prioritize and manage multiple tasks in a fast-paced environment Strong problem-solving skills and a willingness to learn Familiarity with ticket management and customer relationship processes L1 Support Analyst will serve as the first point of contact for issues related to Salesforce CRM, handling and resolving Level 1 support tickets. Primary responsibility will be to triage, troubleshoot, and resolve basic user issues, ranging from login/access problems to data entry errors and minor configuration queries. Need to work closely with business users, internal teams, and higher-tier support to ensure smooth and efficient Salesforce operations. Key Responsibilities: Monitor and manage incoming L1 support tickets related to Salesforce (SFDC). Troubleshoot and resolve common issues such as: Login/access problems Missing fields or page layout inconsistencies Report/dashboard access issues Data visibility or user permission questions Document issues and resolutions in the ticketing system. Route more complex issues to L2/L3 support teams, while ensuring clear documentation and context. Assist users on basic questions & system navigation. Maintain user accounts, roles, and permission sets under guidance. L1 team will be responsible for validating customer addresses, identifying missing information, and updating our systems to reflect accurate data. Collaborate closely with customer service, logistics, and technical teams to ensure timely resolutions and an excellent customer experience Key Responsibilities: Review and respond to incoming Level 1 support tickets related to address issues. Validate delivery addresses for accuracy, format, and completeness using internal tools or external databases. Identify and fill in missing information (e.g., postal codes, unit numbers, city names) based on available data. Communicate with internal teams or customers when additional clarification is required. Update ticketing systems and CRM platforms with corrected or completed data. Escalate complex issues to Level 2 or Level 3 support or relevant departments as needed. Show more Show less

Roles & Responsibilities The Analyst will work on back-office and middle-office processes for financial institutions, handling various stages of the client/product lifecycle across KYC, reference data management, legal docs, loans, portfolio reconciliation, document capture, system reconciliation, pre and post settlements, brokerage functions, drafting, trade support, corporate actions, tax operations, and more. Responsibilities also include data capture, cataloging, data processing, system inputs and updates, reconciliations, settlements, and fund transfers. The role involves preparing reports using MS Excel and may require external interaction with agents/counterparties/clients to resolve process-related queries and discrepancies via phone or email. Key Responsibilities Include Identifying and escalating risks, promptly reporting outstanding issues to clients. Performing various trade support activities across the Trade Lifecycle, such as Trade Confirmation matching, Trade Pre-Settlements support, Front office to back-office reconciliation of trade positions, report generation, and settlements of cash flows from trading events (e.g., Interest or Premium). Handling operations of Syndicated Loans and Corporate action setup and operations. Managing other capital market operational tasks beyond Trade Lifecycle support, including Reference Data support and Regulatory reporting (Swaps Data Repository, SDR, Know Your Customer (KYC), various front-office and back-office reconciliations). Learning and mastering various financial products, including Equity Securities and Derivatives, Interest Rates Swaps, FX Spot, Options, Futures, Credit Derivatives Swaps, Commodities Derivatives, and Fixed Income products (e.g., Corporate and Treasury Bonds). Qualification and Skills Bachelor’s Degree (B.Com, BBA, BBM, BCA) / Master’s Degree (M.Com, MBA, PGDM). 0 to 2 years of experience in investment banking operations involving projects, people, process, and client management. Basic knowledge of finance, trade lifecycle, investment banking, and derivatives. Strong logical and quantitative abilities to derive insights from data. Excellent time management skills and ability to resolve issues promptly. Proficiency in planning, organizing, and time management. About Us eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Description The Analyst will play a crucial role in handling journal entries related to Non-production industrial material during month close, perform analysis to support inventory valuation & obsolesence process and provide inventory flux explanation. Responsibilities Ensure accurate completion of the Accounting Month Close activities having experience in handling S4 GL Monthly Account Reconciliations and Sub Ledger submissions to be completed on timely manner Perform suspense clearance in S4 GL by clearing understanding the business case Prepare KPI's for NPIM team and co-ordinate for consolidation of Product Accounting metrics Maintain strong control environment and support key meetings/processes (MCRPs, Trainings, PWC audits etc.) Qualifications Strong accounting knowledge with experience in handling S4 GL Strong analytical skills, detail-oriented & capable of strategic thinking along with a process improvement mindset Strong Communication & Inter-Personal Skills with the ability to work across matrix organization Special preferences for candidates with knowledge on / exposure to analytical tools like Alteryx, Databases, ClickSense etc Excellent organizational skills Show more Show less

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com. Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegenes high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. If this excites you, then apply below. Role: Analyst/Test Engineer Description: You Will Be Responsible For Identify and report data defect for tag auditing. e2e test and release of any deliverable website/mobile app with the best quality possible. Understanding the client requirements related to tag validation in-depth and also from end-user point of view. Understanding the process and the underlying implementation. Design and execute test scenarios on tag debugging tools to verify the quality of new curated data sets. Maintaining and enhancing existing data verifications techniques. Working with implementation engineers to make automation testing an integral, efficient and scalable part of the data curation pipeline. Monitoring and documenting post-implementation problems and revision requests to ensure it meets end user needs. Completing tasks/deliverables within schedule constraints (for self). Must Have Knowledge of Tealium iQ, Adobe Analytics & Google Analytics, tags and tag debugging tools like Charles Proxy. Experience in data-verification focused QA role. Understanding of HTML DOM Structure, CSS & Java Script. Knowledge of automated testing for web & mobile based testing. Minimum of 1-2 years of successful experience in an alike role. Should possess high analytical and problem-solving skills. Quite often the role will require an individual to impact assess critical and complex test scenarios related to data validation. Should be able to independently design and execute complex test cases, test scenarios etc. Defect articulation/reporting skills should be excellent. Complete understanding of web domain testing. Team player who endorses collaborative work style with good communication skills. Good to have Deep expertise in Manual Testing, Writing Test Plans, Test Cases & Strategies & Bug Identification. Hands-on experience in testing Android, iOS Mobile apps and APIs preferably. Knowledge and experience of working in an agile environment. Experience of tools like JIRA or likewise tool. EQUAL OPPORTUNITY Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidates merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics. Locations: Bangalore, KA, IN Show more Show less

Job Description eClerx is hiring a Product Data Management Analyst who will work within our Product Data Management team to help our customers enhance online product data quality for Electrical, Mechanical & Electronics products. It will also involve creating technical specifications and product descriptions for online presentation. The candidate will also be working on consultancy projects on redesigning e-commerce customer’s website taxonomy and navigation. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Apprentice_Analyst Roles and responsibilities: Data enrichment/gap fill, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc. Data quality check and correction Data profiling and reporting (basic) Email communication with the client on request acknowledgment, project status and response on queries Help customers in enhancing their product data quality (electrical, mechanical, electronics) from the technical specification and description perspective Provide technical consulting to the customer category managers around the industry best practices of product data enhancement Technical And Functional Skills Bachelor’s Degree in Engineering from Electrical, Mechanical OR Electronics stream Excellent technical knowledge of engineering products (Pumps, motors, HVAC, Plumbing, etc.) and technical specifications Intermediate knowledge of MS Office/Internet. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Description What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on ‘Monitoring and Reporting’ on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation What Skills you should have? Strong proficiency in MS Office, especially MS Excel and PPT Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server. If this sounds like you then you are our kind of person You have completed a Bachelor’s Degree. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Job Summary We are seeking a skilled Analyst with 4 to 8 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in Tivoli Workload Scheduler and preferably experience in the Hotels or Food Services domain. This role involves day shifts and does not require travel. The Analyst will play a crucial role in optimizing our scheduling processes and enhancing operational efficiency. Responsibilities Analyze and optimize workload scheduling processes using Tivoli Workload Scheduler to ensure efficient operations. Collaborate with cross-functional teams to gather requirements and implement scheduling solutions that align with business objectives. Monitor and troubleshoot scheduling issues providing timely resolutions to minimize disruptions. Develop and maintain documentation for scheduling processes and procedures to ensure consistency and compliance. Provide training and support to team members on the effective use of Tivoli Workload Scheduler. Evaluate and recommend improvements to existing scheduling systems to enhance performance and reliability. Conduct regular audits of scheduling processes to identify areas for improvement and implement corrective actions. Coordinate with IT and business units to ensure seamless integration of scheduling solutions with other systems. Stay updated with the latest trends and advancements in workload scheduling technologies to drive innovation. Ensure compliance with industry standards and best practices in scheduling and workload management. Participate in project planning and execution to support the successful implementation of scheduling solutions. Communicate effectively with stakeholders to provide updates on scheduling activities and project progress. Contribute to the development of strategic initiatives aimed at improving overall operational efficiency. Qualifications Possess strong technical expertise in Tivoli Workload Scheduler with a proven track record of successful implementations. Demonstrate excellent problem-solving skills and the ability to troubleshoot complex scheduling issues. Exhibit strong communication and collaboration skills to work effectively with cross-functional teams. Have experience in the Hotels or Food Services domain which is considered a plus. Show proficiency in documenting processes and creating user guides for scheduling tools. Display a proactive approach to learning and adopting new scheduling technologies. Maintain a customer-focused mindset to deliver high-quality scheduling solutions. Show more Show less

What You'll Do The Compliance Analyst role reports to the Lead/Manager and ensures that Telecom clients' sales tax data is used correctly to prepare and file Sales & Use Tax returns across various jurisdictions (state, county, city, etc.). Our goal is to provide accurate tax compliance using Avalara's advanced technology, positioning us as a market leader. You'll also provide excellent customer support while preparing and filing accurate tax returns. (Pune) What Your Responsibilities Will Be You will have to Prepare, review, and file tax returns for multiple regions (sales/use, business, occupation, and other taxes) on a monthly, quarterly, semi-annual, and annual basis. You will have to understand how to accurately prepare tax returns and use technology to make the process more efficient. You will have to review, process client data files, and maintain/update customer and filing calendars. You will research and resolve jurisdictional notices, and prepare month-end reports for client records. You will have to perform reconciliations, pre/post-filing tasks, and QA for communications/sales & use tax content and form changes. You will have to identify ways to improve processes and/or technology to better serve our customers. You will participate in department projects, process improvements, maintain complex spreadsheets and tax calendars for various jurisdictions. You will have to handle special tax projects, analyze data, prepare reports, and collaborate with other teams to improve procedures and support automation. You will have to be comfortable working in swing shifts (12pm to 9 pm & 2 pm to 11 pm) What You’ll Need To Be Successful 2 to 3 years of relevant experience in multi-jurisdictional sales/use or communications tax filing. Bachelor's in Accounting, Finance, or Economics (MBA in Finance a plus) Strong at managing tasks and meeting deadlines. Quick to learn new tools and software Suggests process improvements Proficient in Excel, Access, and Microsoft Office (pivot tables, VLOOKUP, HLOOKUP) Team player focused on customer satisfaction. Organized, motivated, and results-driven. How We’ll Take Care Of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Show more Show less

To do analysis as per the scope of the laboratory and documentation work at laboratory Job Type: Full-time Pay: ₹8,000.00 - ₹10,000.00 per month Schedule: Day shift Work Location: In person Expected Start Date: 09/06/2025

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. Requirements Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. Education: Bachelor's degree in any field is preferred. Show more Show less

Summary Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials. About The Role Position Title : Analyst Location – Hyd |India| Hybrid About The Role In this role the new hire will get a chance to work directly with Commercial Excellence team members from country offices and expected to deliver quality with Incentive Calculations operations and related deliverables and lead some engagements. They will engage and identify shared priorities and meet customer’s needs through problem-solving techniques to improve patient outcomes. This is an individual contributor role will work directly with commercial excellence teams in the countries and would report to a Team Leader/Group Leader Key Responsibilities Create and deliver below Field Excellence reporting and insights as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service Designs, develop and/or maintains Alteryx based solutions that optimizes field excellence activities based on Country commercial excellence needs through varied variety of evolving infrastructure landscape. Findings of new visualizations tools is also possible. Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services. Crafts and maintains standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function. Develops and maintains knowledge repositories that collects qualitative and quantitative data of field excellence related trends across Novartis operating markets, etc Support team leaders in recruitment and on-boarding of new associates within the organization. Participate and chip in various knowledge sharing sessions that enables growth and improves quality deliverables across the function. Ensures outstanding communication with all partners including internal associates, and clients through regular updates with focus on accomplishments, important metrics, standard methodologies, staffing changes and key events. Essential Requirements Curiosity and strong analytical thinking, verbal and written communication skills and exposure to working in multi-functional/cultural environment. Good communication and interpersonal skills. Conceptual, analytical & tactical thinking, strategic thought process Align with all internal functional operating procedures like time tracking, critical metric tracking and reporting, and other internal systems and processes Comply to all Novartis operating procedures as per legal / IT / HR requirements Ability to operate optimally in an international matrix environment. Responsible for standard and ad-hoc extracts/reports across multiple primary and secondary data sources. Establish and maintain positive relationships with key functional partners Desirable Requirements University/Advanced degree is required, Master’s degree or equivalent experience in fields such as business administration, finance, computer science or technical field is preferred Should have min of 3+ years of work experience in commercial excellence domain especially in Incentive compensation planning and administration. Candidate needs to be proficient in Qlik Sense, SQL, MS Excel, Alteryx, ETL Tool, Incentive compensation and good to have a pharmaceutical industry proven experience. Why Novartis Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, Join the Novartis Network here: https://talentnetwork.novartis.com/network. Commitment To Diversity & Inclusion We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Show more Show less

Customer Service Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings – Night Shift |Management Level – A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role And Responsibilities Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customer’s services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipment’s on customers’ accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical And Functional Skills Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task – For Ex: take notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems Show more Show less

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of [Analyst- AML / KYC (Practitioner)] In this role, the shortlisted candidate will be responsible for conducting AML and KYC checks for a global Bank which includes but is not limited to assessing all alerts, investigations, review as per policy! Responsibilities . Conduct review on alerts generated for Transaction Monitoring, Screening Alerts, Adverse Media, Politically Exposed Persons.Review data from systems and following client procedures to investigate, decide, and document transaction monitoring alerts/screening/CDD/EDD reviews . Conduct analysis on matches identified for counterparties alerted during watch list, sanctions, adverse media screening, CDD, ECDD etc. Mitigate or call out true hits for AML adverse concerns and collaborate closely for further action . Validate due diligence document according to business, entity, and product matrix, including non-documentary verification. . Conduct open-source search to find relevant information to complete the investigation and review . Interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products . Document investigations in written narratives . Gather information and documents from internal system or external sources as per established norms of bank%27s KYC policy . Initiate and coordinate client outreach to fetch client documentation. . Maintaining a good knowledge of potential red flags regarding the client and work types across customer landscape and the jurisdictions within geography Adherence to the critical metrics and business SLA&rsquos Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor&rsquos degree in business, Law or equivalent Preferred Qualifications/ Skills . Exposure to AML KYC with banking clients, relevant work experience, preferably in FCRM (Financial Crime Risk Management) Industry. . Good analytical aptitude and logical reasoning to identify red flags and judge the need for escalation . Ability to communicate verbally and through emails with businesses. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job Description As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity Chat. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity. Show more Show less

Job Description The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Roles And Responsibilities Basic knowledge of HTML, CSS, SQL [Not mandatory. Good to have] Knowledge/basic understanding around responsive testing [testing across different devices, operating systems & web browsers] Knowledge of Jira workflow [preferable] Knowledge of using Google Suite products such as Google spreadsheets, Google docs, Google Drive & Gmail Should know basics about Email/SMS/push/in-app marketing Should possess basic information around Marketing automation & CRM technology Should have eye for detail to assist in audits/QA Should have excellent communication skills and be able to interact directly with marketing/campaign owners Ability to work in a high-energy, quickly changing, and demanding environment Should have excellent presentation skills and should be able to clearly communicate ideas, thoughts, and strategies Technical And Functional Skills Bachelor’s degree with 0 to 6 months of experience in digital marketing space Basic HTML/CSS/SQL Eye for detail to assist in audits English communication skills About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less

Reference 250006Q4 Responsibilities Responsibilities Sourcing, Controlling and Validating Market Data for all asset class. Data Integrity controls of Model data contributed by Trading desks. Ensuring the Day to day Activities (Creation / Modification / Control) of instruments in referential systems. Mitigatethe Risk and impact on critical functions like Trading, Accounting, Market Risk, PnL etc. by ensuring timely and accurate data. Act as First Point of Contact on all queries from stakeholders Coordinate with internal teams and external vendors to ensure the requirement is feasible and compliant. Analyze change notifications from vendors to understand the functional/technical/operational impact and communicate accordingly Be autonomous and proactive in investigating special requests/escalations and liaise with expert/manager where necessary Track production issues and propose remediation plan Alert the management and data consumers of potential risk due to any market/technical event Deliver training within the team, share knowledge and best practices Initiate and participate in global data quality enhancement projects Volunteer for periodic review of SOPs and any other process related documents Profile Required Profile required Hands on experience in handling Global Market Data principles and exceptions Relevant experience in Product Reference Data Management (Static) Knowledge on Equities/Derivatives/Commodities/Fixed Income/Forex market etc. Understanding of Reference data flow Expertise on vendor terminals (Bloomberg and Refinitiv) Why join us We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status Business insight At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating? You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved. We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection. Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination. Show more Show less