Job
Description
You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? As part of the Global Servicing Group (GSG), the Control Management team is primarily focused on Safeguarding the Company s brand and assets Driving adherence to internal policies Meeting regulatory expectations while balancing the execution of key business strategies The Team collaborates across key stakeholders to drive the necessary controls and oversight, enabling GSG stakeholders to set the standard for a seamless and differentiated customer experience. The Analyst, Control Management Reporting & Analytics will support GSG by managing risk and controls to ensure compliance with global legal and regulatory requirements. This role will have responsibilities to support the output reporting for the Regulatory Business Self Testing (RBST) and Procedural Business Self Testing (PBST) monitoring program for GSG. The Analyst will also collaborate across internal teams to support data requests and partner with colleagues across GSG and MIS to define reporting requirements. The successful candidate will have a high level of intellectual curiosity, partnered with an eye for precision & accuracy which will allow for the flawless execution of a large, complex RBST and PBST programs and will be a key participant in our continuous journey to uplift and transform this process. Responsibilities: The Analyst: Control Management will - Drive and deliver Regulatory/Governance reports for Testing, Compliance & Operations/Frontline teams using big data platforms (LUMI, Cornerstone), SAS/SQL, Python etc Work closely with program intake/management, business, testing and compliance teams to ensure reporting requirements are met across all functions and markets Prepare monthly insights package for SLT leaders on MS Power Point (PPT) by drawing inferences from existing RBST reporting Analyze and create visualizations using Tableau, MS Excel etc Timely and accurate response for audit and regulatory requests Work to improve current processes via automation opportunities to create efficiencies Excellent communication skills, both verbal and written; ability to articulate business problems and implement solutions Participate along with global teams evaluating processes and making suggestions for process and system improvements through knowledge and information sharing sessions with peers across the organization Required Qualifications: Bachelors/master s degree in a relevant field (e. g. Finance, Engineering, Mathematics, Computer Science or Economics) Excellent programming skills on SQL/HQL, Python and Power BI will be an added advantage Excellent skills of Microsoft Office (MS Excel, and PowerPoint etc) Hands on experience in creating visualization using Tableau (knowledge of E1/E2/E3 servers and raising JIRA & RFCs) Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Knowledgeable on Data Management, ODL, identifying ingestion issues and proactively reaching out to teams and resolve data related issues Flexibility and adaptability to work within tight deadlines and changing priorities. Preferred Qualifications: GSG knowledge and expertise Ability to challenge the status quo and drive continuous improvements Strong project management skills, ability to work on multiple projects, and work effectively in a team environment ORMCM Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities ORMCM
