Customer Support Analyst 1 Harris Global Business Services

1.0 - 4.0 years

3 - 6 Lacs

Kolkata, Mumbai, New Delhi

Work from Office

Harris Global Business Services GBS is looking for Customer Support Analyst 1 to join our dynamic team and embark on a rewarding career journey. A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction. Duties may include : 1. Responding to customer inquiries via phone, email, or live chat2. Troubleshooting technical problems and providing solutions3. Recording and updating customer information in databases4. Escalating complex issues to higher levels of support5. Maintaining a high level of knowledge about company products and services6. Providing exceptional customer service and building positive relationships with customers7. Collaborating with other teams to resolve customer issues and improve processes8. Staying current with industry developments and updates to company policies9. Continuously seeking ways to improve customer experience and overall satisfaction. Qualifications : 1. Excellent written and verbal communication skills2. Strong problem - solving and decision - making abilities3. Ability to multitask and prioritize tasks effectively4. Knowledge of customer service principles and practices5. Previous experience in a customer support role6. Familiarity with CRM software and ticketing systems7. Positive attitude and a desire to help customers.

Posted 2 months ago

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Infrastructure Analyst 1 Marriott

3 - 10 years

7 - 8 Lacs

Gurugram

Work from Office

Marriott is looking for Infrastructure Analyst 1 to join our dynamic team and embark on a rewarding career journey Monitor and manage IT infrastructure systems Perform routine diagnostics and system upgrades Maintain service availability and performance Document and escalate technical incidents

Posted 2 months ago

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