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CRM Support Lead Cummins

4.0 - 7.0 years

6 - 9 Lacs

Pune

Work from Office

Key Responsibility: Managing the Production Application Support/AMS for multiple application. Managing support team of 20+ people. Managing Business stakeholder, Dealers/Customers for their support tickets, queries and concerns. Monitoring, tracking and publishing reports/dashboard on the support activities and tickets. Managing support team roaster. Regular communication and updates to the leadership. Driving process improvements to provide efficient production support and support tickets management. Managing and reviewing the documentations like FAQs, knowledge articles etc. for effective and efficient tickets resolution. Skills and Experience: Total experience: 8-10 years. Production Supp...

Posted 4 months ago

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